Beach nearby, white sand

Reviews of Waikiki Monarch Hotel

2.5 out of 5
Waikiki Monarch Hotel
444 Niu Street, Honolulu, HI

Reviews

5.8
Rating 10 - Excellent. 131 out of 1009 reviews" "
Rating 8 - Good. 199 out of 1009 reviews" "
Rating 6 - Okay. 269 out of 1009 reviews" "
Rating 4 - Poor. 196 out of 1009 reviews" "
Rating 2 - Terrible. 214 out of 1009 reviews" "

5.8/10

Cleanliness

6.4/10

Staff & service

5.8/10

Amenities

5.2/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

2/10 Terrible

Long

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is old and dirty, smell and the room is very small. There is nothing at this hotel at we like. Bad service. They don’t do room service very day and or unless you requested.
Stayed 5 nights in Mar 2024

6/10 Okay

Brandon

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Nothing special. Not too clean or good smelling. But a bed.
Stayed 1 night in Mar 2024

10/10 Excellent

Luann

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean!
Stayed 1 night in Mar 2024

10/10 Excellent

Dorothy

Liked: Cleanliness, staff & service, amenities
The Waikiki Monarch is very walkable, Target , Walmart, 7-11, beach near-by in 1- 3 blocks. The neighborhood is mostly quiet. Waikiki is always dirty, all of it.
Stayed 1 night in Mar 2024

4/10 Poor

R., Paragonah

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Round about access. They only take cash for parking. I was sent to a room that was uncleaned. Beds unmade, gabage everywhere. The front desk acted like it was my fault.
Stayed 3 nights in Feb 2024

8/10 Good

Laurie

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was on the outskirts of Waikiki, meaning we weren’t in the hustle and bustle. It was comfortable for a staycation and restful getaway. The hotel wasn’t an upgraded hotel but affordable.
Stayed 2 nights in Feb 2024

8/10 Good

Paul

Traveled with family
Liked: Staff & service, amenities
A bit noisy. Can hear tv in next unit.
Stayed 1 night in Feb 2024

10/10 Excellent

Glysha mae

Stayed 1 night in Feb 2024

10/10 Excellent

Casey

Traveled with family and small children
Liked: Cleanliness, amenities
Stayed 1 night in Feb 2024

8/10 Good

Martina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024

2/10 Terrible

Nasibakhon

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very dirty , smells very bad.
Stayed 3 nights in Feb 2024

8/10 Good

Alan

Liked: Cleanliness
Value for money
Stayed 3 nights in Feb 2024

2/10 Terrible

Amber

Traveled with family and small children, Business traveler, Traveled with pets
Disliked: Cleanliness, staff & service, property conditions & facilities
Paint peeling everywhere. Ants and mosquitoes in our room upon arrival. The beds consisted of 2 flat sheets on top of an encased mattress, I assume from bedbugs. Someone else's hair in many places including the refrigerator. The ac smelled badly of mildew and we would wake up with a dry cough daily, (not sick!!). The parking garage is not included but $40 a day! Very limited parking available and various other businesses being ran throughout the garage and other areas of hotel. Sketchy to say the least. The elevators have to be the worst part of the experience. We were placed on the 22nd floor so waiting for the elevator to arrive was a good 10-20 min wait. Then you are stopped every 2-3 floors to add 2-4 people per stop!! At one point I had to get out of the elevator after letting a group know we were full but they proceeded to enter anyway. The elevators also malfunction occasionally and switch directions halfway through your route. Rental car business right in front of parking garage left us continually waiting in the street for an opening to enter. Just spend a little more and go to a reputable business.
Stayed 2 nights in Feb 2024

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024

10/10 Excellent

Beth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

2/10 Terrible

Laura

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

2/10 Terrible

JONATHAN

Disliked: Cleanliness, amenities
No Attendant assistance for our baggages to and from the room. Site said Parking was included in the booking. Unfortunately, we weren't orovided that we had to park several blocks from hotel. The night front desk said they didn't have any while morning shift clerk they had several parking spaces for those who had reserved prior to arrival
Stayed 1 night in Jan 2024

2/10 Terrible

Amanda

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was traveling home and only needed a one night stay. Only one staff member was even remotely helpful. She was a middle aged local mahu woman. Very friendly and helpful. The rest of the staff was awful. Everything was an inconvenience to them. A friend tried to drop of dinner for me and the front desk staff wouldn’t call my room. The room looked clean but linens were the bare minimum sheets and a scratchy blanket. Even worse we were bitten by mites or some other small bug. Hard pass on this hotel!
Stayed 1 night in Jan 2024

8/10 Good

Dorothy

Liked: Cleanliness, staff & service, amenities
The hotel is always convenient for me and in a quiet neighborhood
Stayed 1 night in Jan 2024

10/10 Excellent

Beth

Stayed 1 night in Jan 2024

2/10 Terrible

Melissa

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
BAD!!! Do NOT stay here! There was drug paraphernalia in the hallway outside of our room, the entire stay. The room was not clean. They continued to charge our credit card for on going charges that were not ours forcing us to cancel that credit card! When I attempted to contact the manager, she is always in meetings, avoiding me. This place is an ongoing nightmare from the moment we set foot on the property! To be fair the front desk manager did finally reverse the last charge for linens that were stained prior to our check in after numerous phone calls and arguments.
Stayed 1 night in Jan 2024

8/10 Good

Charon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and it was a close walking distance to what we liked... I hope to return to honolulu and if so I will choose this hotel again.
Stayed 4 nights in Jan 2024

8/10 Good

Jimmy

Stayed 2 nights in Jan 2024

4/10 Poor

stephen

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Staff members are very nice. Hotel needs modernised
Stayed 1 night in Jan 2024

2/10 Terrible

Koenraad

Stayed 2 nights in Jan 2024

10/10 Excellent

samantha

Stayed 2 nights in Jan 2024

2/10 Terrible

michael

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Black mold on the ceiling above the shower, no hot water one morning, no staff at night so there was no one to talk to about the noise/arguing in the next room for 3 hours. The area around the hotel was great for food etc but I would definitely find a different hotel to stay at.
Stayed 3 nights in Jan 2024

10/10 Excellent

Dorothy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in a quieter Waikiki neighborhood, there are two convenience stores and the beach and mall are three blocks.
Stayed 2 nights in Jan 2024

2/10 Terrible

Alejandro De Jesús Barba

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
In 7 days they only service the room once the towels were only exchange they wouldn’t give out an extra one. Floors were dirty all the time, bedsheets were dirty from day one with stains all over it! Couldn’t get another hotel in Waikiki other ways I would’ve left.
Stayed 6 nights in Dec 2023

6/10 Okay

Timothy, river falls

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Dec 2023

6/10 Okay

Machi

Liked: Staff & service, property conditions & facilities
Stayed 5 nights in Dec 2023

8/10 Good

Jowenalyn

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Venitto

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

2/10 Terrible

Dominic

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Power outage
The power was out for hours could not access elevators to get to my room almost to whole night.
Stayed 2 nights in Dec 2023

6/10 Okay

MPassionMedia

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Melodie

Liked: Cleanliness, staff & service
Great location
Stayed 1 night in Dec 2023

4/10 Poor

Gina

Disliked: Cleanliness, staff & service, property conditions & facilities
I saw cockroaches in the room. Front desk receptionist some had limited English skills. Elevator went out and everyone had to walk flights of stairs to room in the dark. I had 20 flights to walk up
Stayed 7 nights in Dec 2023

2/10 Terrible

Steven, Cypress

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible place. Some rude staff. We got what I would call a second rate room BECAUSE we booked on Expedia and they made that quite clear. Absolutely nowhere to hang clothes, not even a hook on a wall. Shampoo but no conditioner in an Expedia room. Although I saw it on a maid cart for another floor. Old chipped and marked furniture, only 1 bedside night stand. Old moldy curtains. Noisy window air conditioner. Shower water pressure not much more than a trickle.
Stayed 3 nights in Dec 2023

6/10 Okay

Mariana Stephanie Santiago

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
There was roaches in the property and it foesnt look like the photos.
Stayed 5 nights in Dec 2023

8/10 Good

Joanna

It was a perfect stay!
Stayed 5 nights in Dec 2023

8/10 Good

Suzanne

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Just the parking area that we have to pay.
Stayed 3 nights in Dec 2023

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Beautiful mountain view
It's more than I expected from a 2-3 star hotel. The view of the mountains from our 20th floor room is beautiful. The microwave and fridge were so helpful. Because I get hungry at midnight, I bring outside food or just pick up some food from 7eleven nearby. The bus stops are nearby, if you want to explore the city.
Stayed 6 nights in Nov 2023

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
It was a great location, close to everything. A nice, clean, basic room to stay in.
Stayed 7 nights in Dec 2023

4/10 Poor

Ernest

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Joanna

Stayed 4 nights in Dec 2023

10/10 Excellent

Denis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

6/10 Okay

Amaamalele

A convenient hotel but lots of add-on fees besides Expedia charges
Stayed 3 nights in Dec 2023

2/10 Terrible

Helen

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is absolutely dirty and filthy. Given I was on a budget and only had to stay one night before my cruise but never will I book something like this ever again. And they have a very wierd baggage hold policy. Since I wanted to visit Pearl Harbor early morning the next day, I asked the feont desk if they can hold our luggages. They said yes but if we're heading out before 9am, we would need to bring our luggages down the night before by 11pm. Since the front desk hours are from 9am-11pm. Thats such an inconvenience. I would have to carry my PJs and my toiletries with me on the tour. I have never experienced this kind of wierd policy. Stay away from here! Even though you're on a budget, don't let your body suffer. Absolutely worst hotel experience ever!
Stayed 1 night in Dec 2023

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The front desk employees were awesome and very welcoming. My original room that I had been assigned to has not met my criteria of a "Clean Room". Reason being I had done a walk through immediately it had raised concerns when the TV was on and blasting. I found that very odd. In addition to the TV being on the beds were unmade and had "used" bedsheets piled up in the corner. The floors were filled with debris. The bathroom looked as if it had not been thoroughly clean and missing a shower curtain. I had then made a complaint to the front desk requesting a refund and she was kind enough to give me another room in which I was glad that she was willing to do that. The second room gave me a sense of calm knowing that it was in fact thoroughly cleaned. Overall it was a great experience and I am grateful that your front desk clerks were understanding and willing to make accommodations.
Stayed 3 nights in Nov 2023

4/10 Poor

Janna

Traveled with partner
Disliked: Property conditions & facilities
This hotel was not on the ocean, like the picture implied. It also had zero parking. In order to check in we had to park on the road. The gal said " just park ( under the no parking sign) like "normal people" ( kind of rude). The room was not the cleanest, fairly old, and the walls were paper thin. I did , however feel safe while we were there. The towels were thread bare, and I had to ask 2x for more, the first time I was denied more. For the price we paid, I was disappointed.
Stayed 6 nights in Nov 2023