Ratings based on 3,474 Verified Reviews

4.3 out of 5
90% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Colorado Springs, CO

Nice hotel, not on the beach but close enough

Posted Jul 21, 2017
It was a clean and quiet hotel, staff seem friendly and helpful. Close enough to all the action but quiet.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 20, 2017
Nicely renovated hotel. Close to shops. Excellent breakfast
1 out of 5
by A verified traveler

Frustrating

Posted Jul 14, 2017
No Internet Free (this is basis of the basic) $ 11 dolars a day; Vallet Car $ 30 per day; no breakfast included and expensive; pool is not good and dirty; staff is not friendly. Better hotels available with better price. No beach service. I'm very very disapointed ! When I asked about the costs related to, the staff answered - you are in Waikiki !
5 out of 5
Recommended
for Everyone
by A verified traveler from Melbourne

Great Location with fantastic staff

Posted Jul 12, 2017
We found the staff really helpful, the location and view were amazing! Couldn't fault this hotel!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 11, 2017
Staff was very helpful and accommodating. Hotel was close to the beach, and close enough to restaurants and nightlife, but not in the middle of the noise. We were pleased with the location. We thoroughly enjoyed the music provided each evening in the lounge.
5 out of 5
Recommended
for Everyone
by A verified traveler from Cairo,Egypt

Posted Jul 10, 2017
Very Nice Hotel m wonderful staff . Location is good . Room is comfortable
Comment from Hotel Management
Jul 11, 2017 by Erich Smith General Manager, Hotel Management
Mahalo, one block off the beach with the best access is a good location.
5 out of 5
Recommended
for Everyone
by A verified traveler from Portland, Oregon

Service Above & Beyond

Posted Jul 8, 2017
On the day of our check-out they held our bags at the hotel until we returned from snorkeling. Upon return they gave us a room to shower and change before our flight!
Comment from Hotel Management
Jul 11, 2017 by Erich Smith General Manager, Hotel Management
Nice! that's what they are trained to do!
3 out of 5
by A verified traveler from Vancouver, WA

One block from the beach

Posted Jul 8, 2017
At check in, hotel did not have correct reservation, booked for two but has only one room reservation. No early checkin. Bed linen had unpleasant odor, did changed when requested.
Comment from Hotel Management
Jul 11, 2017 by Erich Smith General Manager, Hotel Management
I am sorry. I am not sure what happened with your reservation. I do hope we were able to fix it?
4 out of 5
Recommended
for Everyone
by A verified traveler from New York

Hotel was close to the beach.

Posted Jul 6, 2017
Pros: Convenient location, restaurant on site.
Cons: Small room
Location: Great location, bus stop outside less than a block away. $2.50 per adult.
No resort fee was a plus, and the hotel provides beach towels.
Comment from Hotel Management
Jul 11, 2017 by Erich Smith General Manager, Hotel Management
You can take the trolley anywhere in Waikiki for $2.50. Great!
3 out of 5
by A verified traveler

Posted Jul 6, 2017
The floor looks old and dirty, the drapes was dirty, under the bad was dusty. The housekeeper was bed, the room wasn't clean until 3.00 and 4.00 pm. No q-tips, no body was, no WI-FI .
Comment from Hotel Management
Jul 11, 2017 by Erich Smith General Manager, Hotel Management
I am sorry, we do have WIFI -- very good actually. Not sure why your could not connect. We clean our rooms until 4pm. Please call down in the future to arrange a time. We can clean anytime you want.