Beach nearby

Reviews of Holiday Inn Express Waikiki, an IHG Hotel

3 out of 5
Holiday Inn Express Waikiki, an IHG Hotel
2058 Kuhio Avenue, Honolulu, HI

Reviews

8.2

Very Good

Rating 10 - Excellent. 881 out of 1881 reviews" "
Rating 8 - Good. 554 out of 1881 reviews" "
Rating 6 - Okay. 224 out of 1881 reviews" "
Rating 4 - Poor. 134 out of 1881 reviews" "
Rating 2 - Terrible. 88 out of 1881 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Camryn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Mar 2024

10/10 Excellent

Jessicka

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was amazing. It was the best location and the staff were always friendly and accommodating. I would recommend this place for anyone's trip.
Stayed 7 nights in Mar 2024
Response from Assistant General Manager on Mar 27, 2024
Aloha Jessicka,Mahalo for choosing Holiday Inn Express Waikiki. We are thrilled to hear that you enjoyed our accessible location and welcoming associates. It was our pleasure to host you and we can't wait to have the opportunity to welcome you back in the near future.Mahalo,John QuijanoAssistant General Manager

8/10 Good

Nadezhda

Liked: Cleanliness, staff & service
Stayed 7 nights in Mar 2024
Response from Assistant General Manager on Mar 27, 2024
Aloha Nadezhda,Mahalo for choosing Holiday Inn Express Waikiki. We are thrilled to learn that you have given us a high rating. It was a pleasure to have you as our guest, and we look forward to your return.Mahalo,John QuijanoAssistant General Manager

10/10 Excellent

Jeffery

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was nice staff was very good. Liked that it was pretty centrally located to many things.
Stayed 9 nights in Mar 2024
Response from Assistant General Manager on Mar 27, 2024
Aloha Jeffery,Mahalo for choosing Holiday Inn Express Waikiki. We are delighted to hear about your perfect rating. We're also glad you liked our accessible location and welcoming associates. It was a pleasure hosting you and we look forward to welcoming you back soon.Mahalo,John QuijanoAssistant General Manager

8/10 Good

HOWARD, Highland

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was in a good Location,but the room was small
Stayed 6 nights in Mar 2024
Response from Assistant General Manager on Mar 24, 2024
Aloha HOWARD,Mahalo for choosing to stay with us. We're glad you liked our accessible location. However, we are very sorry if we fell short of your expectations. We've shared your comments with the relevant department for future improvements. Should you wish to discuss your stay further, we kindly ask you to reach out to us directly. Once again, thank you for staying with us.Mahalo,John QuijanoAssistant General Manager

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
d
Stayed 6 nights in Mar 2024
Response from Assistant General Manager on Mar 24, 2024
Aloha David,Mahalo for choosing Holiday Inn Express Waikiki. We are thrilled to hear you enjoyed your visit. Hosting you was an absolute pleasure, and we are already looking forward to your next visit.Mahalo,John QuijanoAssistant General Manager

6/10 Okay

Vikas

Liked: Staff & service
Disliked: Property conditions & facilities
Breakfast was ok ok but location was great
Stayed 6 nights in Feb 2024
Response from Assistant General Manager on Mar 24, 2024
Aloha Vikas,Mahalo for choosing to stay with us. We're delighted you liked our accessible location. However, we are very sorry if we did not fully meet your expectations. We'll be sharing your comments with the relevant department for future improvements. Should you wish to discuss your stay further, we kindly ask you to reach out to us directly. Once again, thank you for staying with us.Mahalo,John QuijanoAssistant General Manager

8/10 Good

Alice

Stayed 4 nights in Mar 2024
Response from Assistant General Manager on Mar 27, 2024
Aloha Alice,Mahalo for choosing Holiday Inn Express Waikiki. We are delighted to hear about your high rating. It was a pleasure hosting you and we look forward to welcoming you back soon.Mahalo,John QuijanoAssistant General Manager

10/10 Excellent

Leonard

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 4 nights in Mar 2024
Response from Assistant General Manager on Mar 24, 2024
Aloha Leonard,Mahalo for choosing Holiday Inn Express Waikiki. We are thrilled to hear your feedback about your excellent visit and the outstanding service offered by our friendly associates. Hosting you was an absolute pleasure, and we are already looking forward to your next visit.Mahalo,John QuijanoAssistant General Manager

8/10 Good

Rony

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location within walking distance to busy part of Waikiki. Pretty decent breakfast too with lots of seatings (with option of indoor as it can be quite windy out).
Stayed 3 nights in Mar 2024
Response from Assistant General Manager on Mar 27, 2024
Aloha Rony,Mahalo for choosing Holiday Inn Express Waikiki. We are delighted to hear that you found our location to be convenient and enjoyed our breakfast choices. It was a pleasure to have you as our guest, and we look forward to your return.Mahalo,John QuijanoAssistant General Manager

6/10 Okay

Paolo

Traveled with family
Liked: Staff & service
Hotel was ok. Staff were great. Only downside was the room was just so small.
Stayed 5 nights in Feb 2024
Response from Assistant General Manager on Mar 24, 2024
Aloha Paolo,Mahalo for choosing to stay with us. We're glad you liked our welcoming associates. However, we are very sorry if we fell short of your expectations. We've shared your comments with the relevant department for future improvements. Should you wish to discuss your stay further, we kindly ask you to reach out to us directly. Once again, thank you for staying with us.Mahalo,John QuijanoAssistant General Manager

10/10 Excellent

Patricia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We need a hotel for one night that was overly expensive. This worked out well and was in a great location
Stayed 1 night in Mar 2024
Response from Assistant General Manager on Mar 22, 2024
Aloha Patricia,Mahalo for choosing Holiday Inn Express Waikiki. We are thrilled to hear you liked our accessible location. Your feedback is of utmost importance to us, and we assure you that it will be shared with the relevant department to enhance our services. Hosting you was an absolute pleasure, and we are already looking forward to your next visit.Mahalo,John QuijanoAssistant General Manager

8/10 Good

Sandra

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is good option for those who will be spending most of their time out & about. Parking at hotel can be tough as they run out of spots in the evening leaving you to find parking elsewhere—oh and it’s not cheap. Great walkable location with shopping/eating very close. Staff was friendly and helpful. Daily breakfast isn’t anything special but hey, it’s something! Room was comfortable, a bit small and bathroom definitely small. But for the price, it wasn’t bad.
Stayed 5 nights in Mar 2024
Response from Assistant General Manager on Mar 22, 2024
Aloha Sandra,Mahalo for choosing to stay with us. We're glad you liked our accessible location, comfortable room, and welcoming associates. However, we are very sorry if we fell short of your expectations. We've shared your comments with the relevant department for future improvements. Should you wish to discuss your stay further, we kindly ask you to reach out to us directly. Once again, thank you for staying with us.Mahalo,John QuijanoAssistant General Manager

8/10 Good

Ian

Liked: Cleanliness, staff & service
Over all good for the star rating. 3 star
Stayed 4 nights in Mar 2024
Response from Assistant General Manager on Mar 22, 2024
Aloha Ian,Mahalo for choosing to stay with us. We apologize for not meeting all of your expectations during your stay. Your feedback is valuable to us and will be shared with the appropriate department to ensure future improvements. If you would like to discuss your stay further, please do not hesitate to contact us directly. Thank you for choosing to stay with us.Mahalo,John QuijanoAssistant General Manager

10/10 Excellent

Veronica, Frisco

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Assistant General Manager on Mar 22, 2024
Aloha Veronica,Mahalo for choosing Holiday Inn Express Waikiki. We are delighted to hear about your perfect rating. It was a pleasure hosting you and we look forward to welcoming you back soon.Mahalo,John QuijanoAssistant General Manager

10/10 Excellent

Teryl

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed one night in an ocean view room. The views were beautiful, the room was clean and the staff were friendly and helpful. This is walking distance to the beach, shopping and restaurants. Would love to stay again.
Stayed 1 night in Mar 2024
Response from Assistant General Manager on Mar 22, 2024
Aloha Teryl,Mahalo for choosing Holiday Inn Express Waikiki. We are thrilled to hear your feedback about our pristine hotel, stunning views, accessible location, and the outstanding service offered by our friendly associates. Hosting you was an absolute pleasure, and we are already looking forward to your next visit.Mahalo,John QuijanoAssistant General Manager

10/10 Excellent

Joanna

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
My family & I stayed in the suites. They were very spacious & clean. Plenty of room & A/C worked great. Had fridge & microwave. Breakfast was great!! Only negative was parking could be iffy in the evening & elevators took a long time.
Stayed 3 nights in Mar 2024
Response from Assistant General Manager on Mar 18, 2024
Aloha Joanna,Mahalo for choosing Holiday Inn Express Waikiki. We are thrilled to hear that you enjoyed our cleanliness, comfortable room, and breakfast choices. It was our pleasure to host you and we can't wait to have the opportunity to welcome you back soon.Mahalo,John QuijanoAssistant General Manager

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
The best
Stayed 6 nights in Mar 2024
Response from Assistant General Manager on Mar 16, 2024
Aloha David,Mahalo for choosing Holiday Inn Express Waikiki. We are thrilled to hear you enjoyed your visit. Hosting you was an absolute pleasure, and we are already looking forward to your next visit.Mahalo,John QuijanoAssistant General Manager

8/10 Good

Mar Johnson

Stayed 5 nights in Mar 2024
Response from Assistant General Manager on Mar 18, 2024
Aloha Mar,Mahalo for choosing Holiday Inn Express Waikiki. We are delighted to hear about your excellent rating. It was a pleasure hosting you and we look forward to welcoming you back soon.Mahalo,John QuijanoAssistant General Manager

10/10 Excellent

Bek

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very efficient and friendly receptionists both check in snd out. Very clean room .Very comfortable beds. Rooms are on the small side but we were only there to shower and sleep.
Stayed 3 nights in Mar 2024
Response from Assistant General Manager on Mar 12, 2024
Aloha Bek,Mahalo for choosing Holiday Inn Express Waikiki. We are thrilled to hear your feedback about our pristine hotel and the outstanding service offered by our friendly associates. Hosting you was an absolute pleasure, and we are already looking forward to your next visit.Mahalo,John QuijanoAssistant General Manager

10/10 Excellent

Gurjinder

Traveled with family and small children
Breakfast is excellent, variety and staff friendly
Stayed 6 nights in Mar 2024
Response from Assistant General Manager on Mar 12, 2024
Aloha Gurjinder,Mahalo for choosing Holiday Inn Express Waikiki. We are thrilled to hear that you enjoyed your stay and appreciated the breakfast options provided and our excellent associates. Hosting you was our pleasure and we look forward to your next visit.Mahalo,John QuijanoAssistant General Manager

6/10 Okay

Jesus alberto Hernández

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024
Response from Assistant General Manager on Mar 12, 2024
Aloha Jesus,Mahalo for choosing to stay with us. We apologize for not meeting all of your expectations during your stay. If you would like to discuss your stay further, please do not hesitate to contact us directly. Thank you for choosing to stay with us.Mahalo,John QuijanoAssistant General Manager

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024
Response from Assistant General Manager on Mar 11, 2024
Aloha Mary,Mahalo for choosing Holiday Inn Express Waikiki. We are delighted to hear that you enjoyed your stay at our hotel. It was a pleasure hosting you and we look forward to welcoming you back soon.Mahalo,John QuijanoAssistant General Manager

10/10 Excellent

Joy Carmen

Liked: Cleanliness, staff & service, property conditions & facilities
I loved everything about this property-great staff, great food and great location.I would definitely stay there again!
Stayed 9 nights in Feb 2024
Response from Assistant General Manager on Mar 10, 2024
Aloha Joy,Mahalo for choosing Holiday Inn Express Waikiki. We are thrilled to hear you enjoyed your visit and that you liked our breakfast choices, accessible location, and welcoming associates. Hosting you was an absolute pleasure, and we are already looking forward to your next visit.Mahalo,John QuijanoAssistant General Manager

10/10 Excellent

Sebastian

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 7 nights in Mar 2024
Response from Assistant General Manager on Mar 10, 2024
Aloha Sebastian,Mahalo for choosing Holiday Inn Express Waikiki. We are thrilled you've given us a perfect rating. It was a pleasure hosting you and we look forward to welcoming you back soon.Mahalo,John QuijanoAssistant General Manager

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to sleep while in Honolulu
Stayed 1 night in Mar 2024
Response from Assistant General Manager on Mar 10, 2024
Aloha James,Mahalo for choosing Holiday Inn Express Waikiki. We are delighted to hear that you found our room to be convenient. It was a pleasure to have you as our guest, and we look forward to your return.Mahalo,John QuijanoAssistant General Manager

10/10 Excellent

Lani

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had issues with flights being cancelled and the staff at the hotel was very accommodating and understanding when we called to cancel our first night. The room was small but perfect for what we needed and it was easy to walk everywhere we wanted to ho
Stayed 2 nights in Mar 2024
Response from Assistant General Manager on Mar 10, 2024
Aloha Lani,Mahalo for choosing Holiday Inn Express Waikiki. We are thrilled to hear your feedback about our pristine hotel and the outstanding service offered by our friendly associates. Hosting you was an absolute pleasure, and we are already looking forward to your next visit.Mahalo,John QuijanoAssistant General Manager

8/10 Good

Kristie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are a bit dated and could use a little TLC but overall we were happy with our stay. Beautiful ocean view. The breakfast was a bit average but nice that it's included in the room rate. The staff are very friendly and accommodating when they can be.
Stayed 4 nights in Mar 2024
Response from Assistant General Manager on Mar 10, 2024
Aloha Kristie,Mahalo for choosing Holiday Inn Express Waikiki. We are thrilled to hear liked our stunning views and excellent associates. Your feedback is of utmost importance to us, and we assure you that it will be shared with the relevant department to enhance our services. Hosting you was an absolute pleasure, and we are already looking forward to your next visit.Mahalo,John QuijanoAssistant General Manager

8/10 Good

Maria Juana

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Not enough parking
Stayed 7 nights in Feb 2024
Response from Assistant General Manager on Mar 10, 2024
Aloha Maria Juana,Mahalo for choosing to stay with us. We are very sorry if we fell short of your expectations. We've shared your comments with the relevant department for future improvements. Should you wish to discuss your stay further, we kindly ask you to reach out to us directly. Once again, thank you for staying with us.Mahalo,John QuijanoAssistant General Manager

10/10 Excellent

Kenia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Assistant General Manager on Mar 10, 2024
Aloha Kenia,Mahalo for choosing Holiday Inn Express Waikiki. We are delighted to hear about your perfect rating. It was a pleasure hosting you and we look forward to welcoming you back soon.Mahalo,John QuijanoAssistant General Manager

10/10 Excellent

siamak

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good Location Easy accessibility to Breakfast
Stayed 7 nights in Feb 2024
Response from Assistant General Manager on Mar 10, 2024
Aloha Siamak,Mahalo for choosing Holiday Inn Express Waikiki. We are thrilled you enjoyed our accessible location and breakfast choices. It was our pleasure to host you and we can't wait to have the opportunity to welcome you back in the near future.Mahalo,John QuijanoAssistant General Manager

4/10 Poor

Eric

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed between 29th Feb- 5th Mar 2024 and unfortunately find the hotel too old and far away from the main activities of Waikiki Beach. The only thing going for this hotel is the professional, friendly, & helpful staff specially the front-desk employees. But the rest, I did not find appealing: room to small and too tight, no bathroom amenities, aircon extremely noisy and had to turn it off at night, shower pressure low, you can hear the noise from rain,strong wind, and cars from outside through the windows, poor sound insulation and you can hear next rooms slamming their doors, elevators are old, small and slow, very slow internet (below 10 mbps as per Speedtest), hard bed, smelly pillows and beddings. After 4 days, I felt tired and just glad to be leaving this hotel. It was a busy period and noticed a lot of guests, so if you are not picky and budget conscious, perhaps this is for you, but I will definitely not come back again.
Stayed 6 nights in Feb 2024
Response from Assistant General Manager on Mar 6, 2024
Aloha Eric,Mahalo for bringing this to our attention. We are truly sorry for any inconvenience you may have encountered. We take great pride in maintaining high standards of service and always aim to meet your expectations. We greatly value your feedback and we want to assure you that we take all issues seriously. Rest assured that we will promptly notify the relevant department and take the necessary steps to resolve any concerns you may have. Should you wish to discuss your stay in more detail, please do not hesitate to contact us and ask for the Manager On Duty. Once again, we sincerely apologize for any inconvenience, and we hope that we will have the opportunity to provide you with a more satisfactory experience in the future.Mahalo,John QuijanoAssistant General Manager

10/10 Excellent

cyrus

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff!! Super clean
Response from Assistant General Manager on Mar 6, 2024
Aloha Cyrus,Mahalo for choosing Holiday Inn Express Waikiki. We are thrilled to hear your feedback about our pristine hotel and the outstanding service offered by our friendly associates. Hosting you was an absolute pleasure, and we are already looking forward to your next visit.Mahalo,John QuijanoAssistant General Manager

10/10 Excellent

Benjamin Roy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and excellent breakfast!!
Stayed 5 nights in Feb 2024
Response from Assistant General Manager on Mar 6, 2024
Aloha Benjamin,Mahalo for choosing Holiday Inn Express Waikiki. We are thrilled to hear that you enjoyed your stay and appreciated the breakfast options provided. Hosting you was our pleasure and we look forward to your next visit.Mahalo,John QuijanoAssistant General Manager

8/10 Good

Judy A

Liked: Cleanliness, staff & service, property conditions & facilities
Great breakfast. Room and space were small but we made due.
Stayed 6 nights in Feb 2024
Response from Assistant General Manager on Mar 6, 2024
Aloha Judy,Mahalo for choosing Holiday Inn Express Waikiki. We are delighted to hear you liked our breakfast choices. It was a pleasure hosting you and we look forward to welcoming you back soon.Mahalo,John QuijanoAssistant General Manager

8/10 Good

Ng Kho Yoon Danielle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024
Response from Assistant General Manager on Mar 8, 2024
Aloha Ng Kho Yoon Danielle,Mahalo for choosing Holiday Inn Express Waikiki. We are thrilled to learn that you have given us a high rating. It was a pleasure to have you as our guest, and we look forward to your return.Mahalo,John QuijanoAssistant General Manager

10/10 Excellent

Prashiela

Stayed 1 night in Mar 2024
Response from Assistant General Manager on Mar 27, 2024
Aloha Prashiela,Mahalo for choosing Holiday Inn Express Waikiki. We are delighted to hear about your perfect rating. It was a pleasure hosting you and we look forward to welcoming you back soon.Mahalo,John QuijanoAssistant General Manager

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jul 2023
Response from Assistant General Manager on Mar 6, 2024
Aloha John,Mahalo for choosing Holiday Inn Express Waikiki. We are thrilled to learn that you have given us a high rating. It was a pleasure to have you as our guest, and we look forward to your return.Mahalo,John QuijanoAssistant General Manager

8/10 Good

Justin

Traveled with partner
Nice hotel and nice area, pretty walkable. Do charge for parking and it’s first come first service with limited parking with no guarantee of a parking spot.
Stayed 3 nights in Feb 2024
Response from Assistant General Manager on Mar 6, 2024
Aloha Justin,Mahalo for choosing Holiday Inn Express Waikiki. We are thrilled to hear you enjoyed your visit and that you liked our accessible location. Your feedback is of utmost importance to us, and we assure you that it will be shared with the relevant department to enhance our services. Hosting you was an absolute pleasure, and we are already looking forward to your next visit.Mahalo,John QuijanoAssistant General Manager

8/10 Good

Carol

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was in a nice location. You can pretty much walk anywhere. There’s also ABC stores in both directions so you can get food, snacks and alcohol pretty quickly. The rooms are SMALL if you have a lot of stuff be prepared to be stepping over it. The breakfast was actually really nice they had a lot of options and would rotate out a few items to make it so there were a few different options. My one complaint is parking. They only have so many parking spaces and but 8pm the lot if full. They do not guarantee a spot either. Their lot price is very expensive (they charge fees so it’s almost $50/day). They do give you two other lots to park in when it’s full. The lot that is cash is a better option. If you pay multiple days is $40/day and you are guaranteed a parking spot if you bought multiple days. You do have to walk but it’s less than 5 minutes and you go past the ABC store so you can make a beer run out of it.
Stayed 5 nights in Feb 2024
Response from Assistant General Manager on Mar 6, 2024
Aloha Carol,Mahalo for choosing to stay with us. We are glad you liked our accessible location and breakfast choices. However, we apologize for not meeting all of your expectations during your stay. Your feedback is valuable to us and will be shared with the appropriate department to ensure future improvements. If you would like to discuss your stay further, please do not hesitate to contact us directly. Thank you for choosing to stay with us.Mahalo,John Quijano Assistant General Manager

10/10 Excellent

Kerry Anne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was a nice bonus. Had everything but potatoes. 🙂
Stayed 6 nights in Feb 2024
Response from Assistant General Manager on Mar 3, 2024
Aloha Kerry Anne,Mahalo for choosing Holiday Inn Express Waikiki. We are thrilled to hear that you enjoyed our breakfast choices. It was our pleasure to host you and we can't wait to have the opportunity to welcome you back in the near future.Mahalo,John QuijanoAssistant General Manager

2/10 Terrible

Vladimir

Traveled with family and small children, Traveled with family
Disliked: Cleanliness
Bedbugs!
Stayed 4 nights in Feb 2024
Response from Assistant General Manager on Mar 3, 2024
Aloha Vladimir,Mahalo for bringing this to our attention. We are truly sorry for any inconvenience you may have encountered. We take great pride in maintaining high standards of service and always aim to meet your expectations. We greatly value your feedback and we want to assure you that we take all issues seriously. Rest assured that we will promptly notify the relevant department and take the necessary steps to resolve any concerns you may have. Should you wish to discuss your stay in more detail, please do not hesitate to contact us and ask for the Manager On Duty. Once again, we sincerely apologize for any inconvenience, and we hope that we will have the opportunity to provide you with a more satisfactory experience in the future.Mahalo,John QuijanoAssistant General Manager

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hot breakfast with multiple options across different days. Not right on the beach, but a pretty good location even so.
Stayed 7 nights in Feb 2024
Response from Assistant General Manager on Mar 3, 2024
Aloha John,Mahalo for choosing Holiday Inn Express Waikiki. We are delighted to hear about your perfect rating. We're also glad you liked our accessible location and breakfast choices. It was a pleasure hosting you and we look forward to welcoming you back soon.Mahalo,John QuijanoAssistant General Manager

10/10 Excellent

Lucy

Traveled with partner
Liked: Cleanliness, staff & service
No restaurant on site
Stayed 3 nights in Feb 2024
Response from Assistant General Manager on Mar 3, 2024
Aloha Lucy,Mahalo for choosing Holiday Inn Express Waikiki. We are thrilled to learn of your high rating. Your feedback is of utmost importance to us, and we assure you that it will be shared with the relevant department to enhance our services. Hosting you was an absolute pleasure, and we are already looking forward to your next visit.Mahalo,John QuijanoAssistant General Manager

10/10 Excellent

Rafael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay but room are to stay with family
Stayed 5 nights in Feb 2024
Response from Assistant General Manager on Mar 3, 2024
Aloha Rafael,Mahalo for choosing Holiday Inn Express Waikiki. We are delighted to hear that you found our location to be convenient. It was a pleasure to have you as our guest, and we look forward to your return.Mahalo,John QuijanoAssistant General Manager

8/10 Good

Kiara

Liked: Cleanliness, staff & service, amenities
Lovely property, Less than 15 minute walk from major beaches! Staff was very kind and helpful! Only thing, its a busy hotel so it takes a minute to get down for breakfast, ecspecially if your on a higher floor.
Stayed 7 nights in Feb 2024
Response from Assistant General Manager on Mar 3, 2024
Aloha Kiara,Mahalo for choosing Holiday Inn Express Waikiki. We are thrilled to hear your feedback about our pristine hotel, accessible location, and the outstanding service offered by our friendly staff. Your feedback is of utmost importance to us, and we assure you that it will be shared with the relevant department to enhance our services. Hosting you was an absolute pleasure, and we are already looking forward to your next visit.Mahalo,John QuijanoAssistant General Manager

10/10 Excellent

Chevanese, Methuen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean and staff very friendly. Hotel central to everything!!! The only downfall is that rooms were small but we were very comfortable
Stayed 7 nights in Feb 2024
Response from Assistant General Manager on Mar 3, 2024
Aloha Chevanese,Mahalo for choosing Holiday Inn Express Waikiki. We are thrilled to hear that you enjoyed your stay and appreciated our accessible location. We're also glad you liked our cleanliness and welcoming associates. Hosting you was our pleasure and we look forward to your next visit.Mahalo,John QuijanoAssistant General Manager

6/10 Okay

Jenny

Traveled with partner
Liked: Staff & service
Disliked: Amenities
If you are renting a car, do not stay here. There is limited parking and we were unable to park there two days in a row. It’s very inconvenient to have to look elsewhere other than your hotel and expensive. The location was good and the bed was very comfortable but I will never stay here again if I’m renting a car.
Stayed 5 nights in Feb 2024
Response from Assistant General Manager on Feb 29, 2024
Aloha Jenny,Mahalo for choosing to stay with us. We're glad you liked our accessible location and comfortable bed. However, we are very sorry if we fell short of your expectations. We've shared your comments with the relevant department for future improvements. Should you wish to discuss your stay further, we kindly ask you to reach out to us directly. Once again, thank you for staying with us.Mahalo,John QuijanoAssistant General Manager

8/10 Good

Jeanne

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff and property were fine overall. Elevators were exceptionally slow. Marketplace was poorly stocked, but the convenience store across the street offset that. Property was dated and felt "less than" many other similar IGH hotels I've stayed in. Nothing wrong or bad, but I can see why it was one of the lesser priced hotels in the area.
Stayed 5 nights in Feb 2024
Response from Assistant General Manager on Mar 11, 2024
Aloha Jeanne,Mahalo for sharing your feedback. We are deeply sorry for any inconvenience you may have experienced during your stay. We value your feedback and will share it with the appropriate department to improve our services. Please feel free to contact us directly if you would like to discuss your experience further. We genuinely appreciate your patronage and sincerely hope to have the chance to provide you with a better and more satisfactory stay in the future.Mahalo,John QuijanoAssistant General Manager

10/10 Excellent

Lance

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Love 5th floor pool and rec area. Convenient location. Rooms clean and updated. Great breakfast. Kind staff.
Stayed 6 nights in Feb 2024
Response from Assistant General Manager on Feb 28, 2024
Aloha Lance,Mahalo for choosing Holiday Inn Express Waikiki. We are delighted to hear that you found our location to be convenient. We're also glad you enjoyed our top-notch amenities, cleanliness, breakfast choices, and welcoming associates. It was a pleasure to have you as our guest, and we look forward to your return.Mahalo,John QuijanoAssistant General Manager