Great if you want to be close to the action
Posted Apr 14, 2017
This hotel is right in the middle of all of the shopping and the main action. However, for me the beds weren't comfortable and they have a fee for every little thing there.. After paying for my stay, we arrive to only find that there were service fees for everyday. We downgraded our room and was charged (per night) to change from our initial booked room (in addition). Also, don't get the breakfast package unless you want either a sandwich, acai bowl or a waffle for breakfast. Your choices are really limited and definitely not worth the fee for the breakfast upgrade price.
Also, make sure your hotel room is not over the pool area like ours was.. Since it was sold out we had to deal with the noise from people being in the pool every night until 9pm.
Like I said if you want to be close to all of the action this is the place for you.. On a better note, the staff there was amazing as you'll find most people in Hawaii very pleasant to deal with.
Comment from Hotel Management
Apr 20, 2017 by Alan N/ General Manager, Hotel Management
We are sorry we did not meet your expectations on your recent visit with us. We hope that you did get to take advantage of our Waikiki Connection Trolley and the other features we offered. Thank you so much for mentioned our amazing staff we really appreciate it. We hope you give us another try on your next visit. If you do plan on coming back please contact the manager on duty. Aloha