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Reviews of Hyatt Place Waikiki Beach

4 out of 5
Hyatt Place Waikiki Beach
175 Paoakalani Ave, Honolulu, HI

Reviews

8.8

Excellent

Rating 10 - Excellent. 1246 out of 2255 reviews" "
Rating 8 - Good. 625 out of 2255 reviews" "
Rating 6 - Okay. 250 out of 2255 reviews" "
Rating 4 - Poor. 84 out of 2255 reviews" "
Rating 2 - Terrible. 50 out of 2255 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

igal R

Traveled with family
NOTHING SPACIAL.
Stayed 5 nights in Apr 2024

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Our room was spacious, clean and had a nice ocean view with a balcony. The staff is absolutely wonderful. The area is very noisy, even on high floors, and the pool is for children but has no outdoor bar for adults.
Stayed 13 nights in Apr 2024

10/10 Excellent

Gregory, Delta

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were the best! From front desk to housekeeping and dining, everyone is doing great work. If I had to choose a weakness it would be the pool. Small and just not appealable. But the ocean is what we all came for anyway.
Stayed 8 nights in Apr 2024

4/10 Poor

Rebecca

Traveled with family
Disliked: Property conditions & facilities
I was disappointed this year. Last year we stayed here it was great. Not this year. The hotel had a large group of High school kids. Which I was ok with. Then being in our room the second night. The kids yelled all night. Waking my 2 year old up. The would be screaming across the balconies to other hotels. One father told Them to stop screamyay his daughter. It was not ok and I wonder who was supervising them. Moving forward we get back to the hotel from the beach. My 3 sons husband and myself with a heart problem history had to walk up 19 floors because the elevator was not working! My husband had to vary our 2 year old. We get into our room to finally rinse off from the beach. Put water is off. Each time we had to use the elevator it took us at least 10 min of wait for it just to get in. This spring break vacation was not so good as last year here. I’m pretty bummed.
Stayed 6 nights in Apr 2024
Response from Guest Services Manager on Apr 18, 2024
Aloha Rebecca,Mahalo for choosing us. We regret any inconvenience you may have experienced. Your feedback has been shared with the appropriate department to ensure that such incidents are not repeated in the future. If you wish to discuss the matter further, please do not hesitate to contact us directly. We apologize once again for any inconvenience caused and we hope to welcome you back in the future.Mahalo,Guest Services Manager

6/10 Okay

Caitlin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For the most part we enjoyed our stay. A few things were inconvenient. A couple times power went out, we had to walk up 12 flights of stairs. The elevator waits were crazy, sometimes 25 minutes. Our flight on the last day got delayed and we asked if we could stay in our room for a couple hours and they said no. The Domino’s attached was awful. Probably would not return to this hotel.
Stayed 9 nights in Apr 2024
Response from Guest Services Manager on Apr 18, 2024
Aloha Caitlin,Mahalo for taking the time to share your feedback with us. We are thrilled to hear that you enjoyed your visit. We take the issue you mentioned very seriously and we have shared them with the relevant department to ensure that swift action is taken to address the matter. Hosting you is a pleasure, and we look forward to your next visit.Mahalo,Guest Services Manager

8/10 Good

Denise

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Vincent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything is good
Stayed 4 nights in Apr 2024
Response from Guest Services Manager on Apr 18, 2024
Aloha Vincent,Mahalo for staying with us at Hyatt Place Waikiki. We're thrilled to hear of your perfect rating. Hosting you is a delight, and we're excited to welcome you back soon.Mahalo,Guest Services Manager

10/10 Excellent

Samnang

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Everything good except There is no free parking for hotel gust and it charge 55$ per 24hr parking spot
Stayed 3 nights in Apr 2024
Response from Guest Services Manager on Apr 18, 2024
Aloha Samnang,Mahalo for choosing to stay with us. We are glad you liked our great location. However, we're very sorry if we did not fully meet your expectations. We've shared your comments with the relevant department for future improvements. Should you wish to discuss your stay further, we kindly ask you to reach out to us directly. Once again, thank you for staying with us.Mahalo,Guest Services Manager

10/10 Excellent

Rosie i.

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The accommodations was great.
Stayed 5 nights in Apr 2024
Response from Guest Services Manager on Apr 18, 2024
Aloha Rosie,Mahalo for staying with us at Hyatt Place Waikiki. We're thrilled to hear of your excellent feedback. Hosting you is a pleasure, and we're excited to welcome you back soon.Mahalo,Guest Services Manager

8/10 Good

Qi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is nice and clean, but the elevator is busy sometimes.
Stayed 5 nights in Apr 2024
Response from Guest Services Manager on Apr 17, 2024
Aloha Qi,Mahalo for choosing Hyatt Place Waikiki as your preferred choice, and we are delighted to learn that you enjoyed our cleanliness and comfortable room. Your feedback is highly appreciated, and we will make sure to share it with the relevant department to further improve our services. We appreciate your patronage, and we look forward to the opportunity to welcome you back soon.Mahalo,Guest Services Manager

6/10 Okay

Premeet

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Guest Services Manager on Apr 18, 2024
Aloha Premeet,Mahalo for choosing to stay with us. Should you wish to discuss your stay further, we kindly ask you to reach out to us directly. Once again, thank you for staying with us.Mahalo,Guest Services Manager

8/10 Good

Rithner, Ontario

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay with my family of five. Just a block away from Waikiki Beach and shopping. Lots of dining choices around the area. It gets really busy around town especially in the evenings. Only downside would be no self-parking which forces you to use their valet service.
Stayed 6 nights in Mar 2024
Response from Guest Services Manager on Apr 17, 2024
Aloha Rithner,Mahalo for choosing Hyatt Place Waikiki as your preferred choice. We are thrilled to hear that you enjoyed our great location. Your feedback is highly valued, and we will share it with the relevant department to further enhance our services. We appreciate your patronage and we hope to have the pleasure of welcoming you back soon.Mahalo,Guest Services Manager

8/10 Good

HOA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 7 nights in Apr 2024
Response from Guest Services Manager on Apr 17, 2024
Aloha HOA ,Mahalo for staying with us at Hyatt Place Waikiki. We are thrilled to hear that you've given us a high rating. We take pride in providing the best service to our guests and we're glad to know that we have met your expectations. Hosting you is a pleasure, and we look forward to welcoming you back soon.Mahalo,Guest Services Manager

8/10 Good

Christine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 10 nights and overall, we enjoyed our stay and would return. Pros: property is clean, staff is friendly, rooms are clean and very spacious, daily breakfast is included, easy walk to the beach and Waikiki shops/restaurants, beach chairs/boogie boards on loan for guests. Cons: elevator wait times can be ridiculously long, small/modest pool (not why we stayed here), and there's only valet parking offered at $50/day (we parked at Waikiki Banyan across the street for $175/week).
Stayed 10 nights in Apr 2024
Response from Guest Services Manager on Apr 17, 2024
Aloha Christine,Mahalo for taking the time to share your feedback with us. We are thrilled to hear that you enjoyed our clean and spacious room, breakfast options, great location, and complimentary beach items. We're also thrilled to hear that our Ohana was able to welcome you with the spirit of Aloha. We take the issue you mentioned very seriously and we have shared them with the relevant department to ensure that swift action is taken to address the matter. Hosting you is a pleasure, and we look forward to your next visit.Mahalo,Guest Services Manager

10/10 Excellent

Patricia

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Guest Services Manager on Apr 17, 2024
Aloha Patricia,Mahalo for your continued patronage of Hyatt Place Waikiki. We're thrilled to hear of your excellent rating. Hosting you is a pleasure, and we're excited to welcome you back soon.Mahalo,Guest Services Manager

6/10 Okay

Amber

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities
A lot of crack heads in the area. Great entertainment, but a little sketchy
Stayed 3 nights in Apr 2024
Response from Guest Services Manager on Apr 17, 2024
Aloha Amber,Mahalo for bringing this to our attention. We apologize for any inconvenience you may have experienced during your stay. We understand that this is not typical of the service we strive to provide. We have shared your feedback with the appropriate department to ensure that such incidents are not repeated in the future. If you would like to discuss the matter further, please do not hesitate to contact us directly and ask for the Manager On Duty. We once again apologize for any inconvenience caused, and we hope to have the opportunity to welcome you back in the future.Mahalo,Guest Services Manager

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024
Response from Guest Services Manager on Apr 17, 2024
Aloha Michelle,Mahalo for staying with us at Hyatt Place Waikiki. We are thrilled about your perfect rating. It was a pleasure to have you as our guest, and we hope to welcome you back in the near future.Mahalo,Guest Services Manager

8/10 Good

Odilon

Liked: Cleanliness, staff & service, property conditions & facilities
the destination is fee is new to me and i think is a ripoff aside that theres is no parking and you have to pay $50 ! day
Stayed 4 nights in Apr 2024
Response from Guest Services Manager on Apr 17, 2024
Aloha Odilon,Mahalo for choosing us. We regret any inconvenience you may have experienced. Your feedback has been shared with the appropriate department. If you wish to discuss the matter further, please do not hesitate to contact us directly. We apologize once again for any inconvenience caused and we hope to welcome you back in the future.Mahalo,Guest Services Manager

10/10 Excellent

Bruce

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Rooms are clean and well furnished, staff are excellent, breakfast is good but pool and breakfast area as well as lobby area are not that great! Renovations are needed. Hotel is dated for sure.
Stayed 2 nights in Apr 2024
Response from Guest Services Manager on Apr 15, 2024
Aloha Bruce,Mahalo for choosing Hyatt Place Waikiki as your preferred choice, and we are delighted to learn that you enjoyed our cleanliness, breakfast options, and welcoming Ohana. Your feedback is highly appreciated, and we will make sure to share it with the relevant department to further improve our services. We appreciate your patronage, and we look forward to the opportunity to welcome you back soon.Mahalo,Guest Services Manager

8/10 Good

Alex, Irvine

Liked: Cleanliness, staff & service
The pool, gym, and laundry room did not meet hotel standards. I was quite disappointed with their quality. On a positive note, the room was clean and spacious. The staff were exceptionally friendly and accommodating. However, based on my experience, I do not plan to return to this establishment.
Stayed 5 nights in Apr 2024
Response from Guest Services Manager on Apr 15, 2024
Aloha Alex,Mahalo for choosing to stay with us. We are glad you liked our cleanliness, spacious room, and welcoming staff. However, we apologize for any inconvenience caused. Your feedback has been shared with the appropriate department and we assure you that necessary actions will be taken to improve our services. If you would like to discuss your stay further, please get in touch with us directly and we will do our best to address your concerns. Once again, thank you for staying with us, and we appreciate your feedback.Mahalo,Guest Services Manager

8/10 Good

Vahe

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Breakfast was just average, no fresh fruit and difficult to avoid sugar and fried unhealthy options. I stuck to granola and vanilla yogurt, too bad plain Greek yogurt wasn’t available. Elevator wait times can be up to 15 minutes at peak morning breakfast and checkout times. Noisy metal ramp at parking lot across the street that can be heard from the 20th floor balcony every time a vehicle enters the parking lot. Ocean view was specified in my booking, not entirely true. Yes, ocean view from window not the balcony which was partial ocean. I think diamond head view is a better option and less cost!
Stayed 7 nights in Apr 2024
Response from Guest Services Manager on Apr 15, 2024
Aloha Vahe,Mahalo for choosing us. We regret any inconvenience you may have experienced. Your feedback has been shared with the appropriate department to ensure that such incidents are not repeated in the future. If you wish to discuss the matter further, please do not hesitate to contact us directly. We apologize once again for any inconvenience caused and we hope to welcome you back in the future.Mahalo,Guest Services Manager

8/10 Good

Ariel

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and close to the water.
Stayed 6 nights in Apr 2024
Response from Guest Services Manager on Apr 15, 2024
Aloha Ariel,Mahalo for staying with us at Hyatt Place Waikiki. We are thrilled to hear that you've given us a high rating. We take pride in providing the best service to our guests and we're glad to know that we have met your expectations. Hosting you is a pleasure, and we look forward to welcoming you back soon.Mahalo,Guest Services Manager

10/10 Excellent

alfred

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly Staff Great atmosphere in General
Stayed 5 nights in Apr 2024
Response from Guest Services Manager on Apr 15, 2024
Aloha Alfred,Mahalo for staying with us at Hyatt Place Waikiki. We are delighted to hear that you rated our service highly. Our team takes great pride in providing excellent service, and we are pleased to know that we have met your expectations. Hosting you is a pleasure, and we look forward to welcoming you back soon.Mahalo,Guest Services Manager

8/10 Good

Kiranpreet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time staying at this hotel (previous stay was 6 years ago). Enjoyed the location (1-2 blocks from the beach), daily breakfast, amenities (eg beach towels, beach chairs - 2 per room max), and overall cleanliness. Compared to our last stay, we encountered a few more issues - we were given a complimentary room upgrade, but the room had some issues: the sofa bed mattress was too soft/lumpy (fortunately staff were able to get us a second mattress to lay on top that made this a lot more comfortable after night 3); the lighting in the room flickered if you set something down too hard on the nightstand; and the balcony sliding door jiggled at night from the wind (though it has a second latch), and one of the drawers kept sliding open. I also had some trouble locating instructions for how to connect the room tv to a steaming service, and then took some troubleshooting when they didn’t quite work (fortunately a staff member was able to help with this after a couple of calls down to the lobby). The tower we stayed in also had very slow elevators (I’ve seen others comment that said it could be 10-20mins during peak hours, and this was not an exaggeration). The hotel pool is small and didn’t seem to be in use often, unlike surrounding hotels. In terms of the immediate vicinity, homelessness is definitely apparent, and we saw (and smelled) some unpleasant things during the short walk to/from the hotel. The lei making class has limited spots, so reserve early if you’re interested!
Stayed 7 nights in Apr 2024
Response from Guest Services Manager on Apr 15, 2024
Aloha Kiranpreet,Mahalo for choosing us. We regret any inconvenience you may have experienced. Your feedback has been shared with the appropriate department to ensure that such incidents are not repeated in the future. If you wish to discuss the matter further, please do not hesitate to contact us directly. We apologize once again for any inconvenience caused and we hope to welcome you back in the future.Mahalo,Guest Services Manager

10/10 Excellent

Francis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, great location, good breakfast. Most of all, staff were very friendly and efficient. Would love to stay at Hyatt Place again.
Stayed 8 nights in Mar 2024
Response from Guest Services Manager on Apr 15, 2024
Aloha Francis,Mahalo for staying with us at Hyatt Place Waikiki. We're thrilled to hear that our Ohana was able to welcome you with the spirit of Aloha. We're also glad you liked our clean rooms, breakfast options, and convenient location. Hosting you is a pleasure, and we're excited to welcome you back soon.Mahalo,Guest Services Manager

10/10 Excellent

Carol, Maple

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staffs are super friendly and helpful. The lobby is clean and comfortable. Location of the hotel is extremely easy to the beach, restaurants, parks, restaurants and shopping areas.
Stayed 11 nights in Feb 2024
Response from Guest Services Manager on Apr 15, 2024
Aloha Carol,Mahalo for staying with us at Hyatt Place Waikiki. We are thrilled that you appreciated our exceptional location, cleanliness, and delectable welcoming Ohana. It was a pleasure to have you as our guest, and we hope to welcome you back soon.Mahalo,Guest Services Manager

6/10 Okay

Silvia Karen Gutierrez

Liked: Property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Guest Services Manager on Apr 15, 2024
Aloha Silvia,Mahalo for choosing to stay with us. We are sorry if we did not fully meet your expectations. Should you wish to discuss your stay further, we kindly ask you to reach out to us directly. Once again, thank you for staying with us.Mahalo,Guest Services Manager

10/10 Excellent

Joyce

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beach toys, towels and beach chairs available. Full breakfast available with healthy options and Korean option. Able to eat in lobby or outside by pool. Microwave with paper plates, napkins and forks available in lobby.
Stayed 7 nights in Mar 2024
Response from Guest Services Manager on Apr 11, 2024
Aloha Joyce,Mahalo for staying with us at Hyatt Place Waikiki. We're delighted you liked our breakfast options, excellent amenities, and complimentary beach items. Hosting you is a pleasure, and we're excited to have you back in the future.Mahalo,Guest Services Manager

10/10 Excellent

Rihanna Dawn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Apr 2024
Response from Guest Services Manager on Apr 15, 2024
Aloha Rihanna,Mahalo for staying with us at Hyatt Place Waikiki. We're thrilled to hear of your excellent rating. Hosting you is a pleasure, and we're excited to welcome you back soon.Mahalo,Guest Services Manager

10/10 Excellent

Tina, San Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Guest Services Manager on Apr 11, 2024
Aloha Tina,Mahalo for your continued patronage of Hyatt Place Waikiki. We're thrilled to hear of your excellent rating. Hosting you is a pleasure, and we're excited to welcome you back soon.Mahalo,Guest Services Manager

10/10 Excellent

Lonny, Williston

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Guest Services Manager on Apr 11, 2024
Aloha Lonny,Mahalo for staying with us at Hyatt Place Waikiki. We're thrilled to hear of your perfect rating. Hosting you is a delight, and we're excited to welcome you back soon.Mahalo,Guest Services Manager

10/10 Excellent

Ronald Clark

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice
Stayed 6 nights in Apr 2024
Response from Guest Services Manager on Apr 11, 2024
Aloha Ronald,Mahalo for staying with us at Hyatt Place Waikiki. It brings us great joy to hear that you enjoyed your visit. Hosting you is a pleasure, and we're excited to welcome you back soon.Mahalo,Guest Services Manager

10/10 Excellent

Joel

Traveled with family and small children
Liked: Staff & service, property conditions & facilities
Was A Great Stay ! Thanks Hyatt!
Stayed 5 nights in Apr 2024
Response from Guest Services Manager on Apr 11, 2024
Aloha Joel,Mahalo for staying with us at Hyatt Place Waikiki. We are thrilled to have welcomed you with the spirit of Aloha. We take pride in our excellent service and we are glad to hear that you enjoyed it. Your satisfaction is our top priority, and we look forward to welcoming you back with the same level of excellence soon.Mahalo,Guest Services Manager

10/10 Excellent

fred, scottsdale

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like this hotel very much cross from ocean and view is perfect.!!
Stayed 5 nights in Apr 2024
Response from Guest Services Manager on Apr 11, 2024
Aloha Fred,Mahalo for staying with us at Hyatt Place Waikiki. We are thrilled to hear that you had a great experience with us. We take pride in our stunning views and we're glad you enjoyed it. Hosting you is a pleasure, and we look forward to welcoming you back soon.Mahalo,Guest Services Manager

8/10 Good

Jason

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good !
Stayed 5 nights in Mar 2024
Response from Guest Services Manager on Apr 10, 2024
Aloha Jason,Mahalo for staying with us at Hyatt Place Waikiki. We are thrilled to hear that you've given us a high rating. We take pride in providing the best service to our guests and we're glad to know that we have met your expectations. Hosting you is a pleasure, and we look forward to welcoming you back soon.Mahalo,Guest Services Manager

10/10 Excellent

Jeremy

Stayed 2 nights in Apr 2024
Response from Guest Services Manager on Apr 10, 2024
Aloha Jeremy,Mahalo for staying with us at Hyatt Place Waikiki. We are thrilled to hear that you had a great experience with us. Hosting you is a pleasure, and we look forward to welcoming you back soon.Mahalo,Guest Services Manager

8/10 Good

Natalia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024
Response from Guest Services Manager on Apr 10, 2024
Aloha Natalia,Mahalo for your continued patronage of Hyatt Place Waikiki. We're thrilled to hear of your excellent rating. Hosting you is a pleasure, and we're excited to welcome you back soon.Mahalo,Guest Services Manager

2/10 Terrible

Athena

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property staff was unhelpful. Asked several times about amenities offered for birthday celebration and couldn’t get an answer before the trip or even during. Once checked in concierge didn’t even have anyone bring us up to the room let alone tell us what floor it was on. Once in the room I noticed how dirty it was. Patio glass door was unclean, broken drawer and substances on different parts of the room wall. Not to mention the carpet was stained in multiple areas. We had the highest upgrade with a single king bed with a view of the ocean and all we actually had was a view of inside apartment buildings along with their roof that was dirty(no fault of the Hyatt) and met with loud noise of the 3 rooms next door slamming their doors shut all night. When confronted with a possible room change, the staff was dismissive and not accommodating. Wasn’t even offered a late check out option so we may book another hotel the same day, instead was met with they would charge us an additional day for an uncomfortable stay. Do not book here. I promise you they are better hotels along this strip.
Response from Guest Services Manager on Apr 9, 2024
Aloha Athena,Mahalo for bringing this to our attention. We apologize for any inconvenience you may have experienced during your stay. We understand that this is different from the service we strive to provide. We have shared your feedback with the appropriate department to ensure that such incidents are not repeated in the future. If you would like to discuss the matter further, please do not hesitate to contact us directly and ask for the Manager On Duty. We once again apologize for any inconvenience caused, and we hope to have the opportunity to welcome you back in the future.Mahalo,Guest Services Manager

8/10 Good

Laura Abigail Antunez

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Wasn’t to bad
Stayed 4 nights in Mar 2024
Response from Guest Services Manager on Apr 9, 2024
Aloha Laura,Mahalo for choosing us. We regret any inconvenience you may have experienced. If you wish to discuss the matter further, please do not hesitate to contact us directly. We apologize once again for any inconvenience caused and we hope to welcome you back in the future.Mahalo,Guest Services Manager

8/10 Good

Jocelyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024
Response from Guest Services Manager on Apr 9, 2024
Aloha Jocelyn,Mahalo for your continued patronage of Hyatt Place Waikiki. We're thrilled to hear of your excellent rating. Hosting you is a pleasure, and we're excited to welcome you back soon.Mahalo,Guest Services Manager

10/10 Excellent

francisco, miami

Liked: Cleanliness, staff & service, property conditions & facilities
excellet
Stayed 7 nights in Mar 2024
Response from Guest Services Manager on Apr 7, 2024
Aloha Francisco,Mahalo for staying with us at Hyatt Place Waikiki. We're thrilled to hear of your excellent rating. Hosting you is a pleasure, and we're excited to welcome you back soon.Mahalo,Guest Services Manager

8/10 Good

Josefina Contreras de, Woodland

Liked: Cleanliness, staff & service, property conditions & facilities
Elevator was very slow, but overall very nice property
Stayed 5 nights in Mar 2024
Response from Guest Services Manager on Apr 7, 2024
Aloha Josefina,Mahalo for choosing to stay with us. We are glad you liked your stay. However, we're very sorry for the inconvenience you have experienced. We've shared your comments with the relevant department for future improvements. Hosting you is a pleasure, and we're excited to have you back in the future.Mahalo,Guest Services Manager

10/10 Excellent

Daryle Scott

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The overall property was everything you could ask for from first time visitors to the island. The valet supervisor Maynard was the best staff member we interacted with. He took his time to give insights and pass along local area spots to visit. He ensured we well well taken care of by his staff. He odds the gem of the property.
Stayed 6 nights in Mar 2024
Response from Guest Services Manager on Apr 7, 2024
Aloha Daryle,Mahalo for staying with us at Hyatt Place Waikiki. We're thrilled to hear that our Ohana was able to welcome you with the spirit of Aloha. We're also glad you had a wonderful visit. Hosting you is a pleasure, and we're excited to welcome you back soon.Mahalo,Guest Services Manager

8/10 Good

Xiaoying

Stayed 5 nights in Mar 2024
Response from Guest Services Manager on Apr 7, 2024
Aloha Xiaoying,Mahalo for staying with us at Hyatt Place Waikiki. We're thrilled to hear of your perfect rating. Hosting you is a delight, and we're excited to welcome you back soon.Mahalo,Guest Services Manager

10/10 Excellent

Rachel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast is a plus plus plus factor and the very warm and engaging staff made our stay even More especial.
Stayed 5 nights in Mar 2024
Response from Guest Services Manager on Apr 7, 2024
Aloha Rachel,Mahalo for staying with us at Hyatt Place Waikiki. We're thrilled to hear that our Ohana was able to welcome you with the spirit of Aloha. We're also glad you enjoyed our breakfast options. Hosting you is a pleasure, and we're excited to welcome you back soon.Mahalo,Guest Services Manager

4/10 Poor

Danielle Waynovna

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The stay was very comfortable and room was clean. Everything was going well until we checked out. We were told that there would be a “destination fee” of $200 USD (which is almost $300 CAD) that we were not previously informed about. When we asked what the fee was for, the person behind the counter was very short with us and would not answer the question. She just repeatedly stated “It’s for the destination fee”. We ended up being charged and despite asking for an emailed receipt of the payement, we have not even received it yet. Absolutely ridiculous expense that we were not expecting/ no one informed us of until it was too late. Wouldn’t recommend staying here unless you’re willing to throw another $300 into the vacation upon checking out.
Stayed 5 nights in Mar 2024
Response from Guest Services Manager on Apr 5, 2024
Aloha Danielle,Mahalo for taking the time to share your feedback with us. We are thrilled to hear that you had a comfortable stay and liked our cleanliness. However, we take the issue you mentioned very seriously and we have shared them with the relevant department to ensure that swift action is taken to address the matter. We value your patronage and we will always strive to provide the best experience for our guests. We look forward to your next visit and the opportunity to exceed your expectations.Mahalo,Guest Services Manager

10/10 Excellent

Preston

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Guest Services Manager on Apr 7, 2024
Aloha Preston,Mahalo for staying with us at Hyatt Place Waikiki. We're thrilled to hear of your perfect rating. Hosting you is a delight, and we're excited to welcome you back soon.Mahalo,Guest Services Manager

10/10 Excellent

Rosalinda, Fresno

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like that is close to many shops and restaurants.
Stayed 5 nights in Mar 2024
Response from Guest Services Manager on Apr 5, 2024
Aloha Rosalinda,Mahalo for staying with us at Hyatt Place Waikiki. We're thrilled to hear of your excellent rating and enjoyed our great location. Hosting you is a pleasure, and we're excited to welcome you back soon.Mahalo,Guest Services Manager

10/10 Excellent

Pauline

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024
Response from Guest Services Manager on Apr 7, 2024
Aloha Pauline,Mahalo for staying with us at Hyatt Place Waikiki. We are thrilled to hear that you've given us a high rating. We take pride in providing the best service to our guests and we're glad to know that we have met your expectations. Hosting you is a pleasure, and we look forward to welcoming you back soon.Mahalo,Guest Services Manager

10/10 Excellent

Malisa

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff work hard. We are a large family and had different needs that the staff helped us with quickly and patiently. For example we have someone with a down feather allergy so needed different pillows. We got requests fulfilled right away. The junior suite we had was nice. It was clean and had a balcony. The AC worked well. My critique would be that the beds and sofa bed were very soft. The sofa bed was sagging, but our small child who slept on it did not mind. I do wish our bathroom had a fan. The steam from our showers didn’t have anywhere to go except into the room. Breakfast had a nice variety. The western breakfast foods changed a little each day. For example, one day it was bacon and waffles and another day it was Portuguese sausages and pancakes. There was always scrambled eggs, fresh fruit (cantaloupe, honey dew, and pineapple), bagels, yogurt, quick breads (like banana bread), cereal, and juice. Be careful if you have a nut allergy. The ingredients aren’t posted. So for example, the quick breads sometimes had nuts. I liked the Asian options which didn’t change. Everyday there was tsukemono (pickles), tofu, kimchee, miso soup, rice, and hard boiled eggs.
Stayed 7 nights in Mar 2024
Response from Guest Services Manager on Apr 5, 2024
Aloha Malisa,Mahalo for staying with us at Hyatt Place Waikiki. We're thrilled to hear that our Ohana was able to welcome you with the spirit of Aloha. We're also glad you liked our cleanliness and breakfast options. Hosting you is a pleasure, and we're excited to welcome you back soon.Mahalo,Guest Services Manager