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Reviews of Hyatt Place Waikiki Beach

4 out of 5
Hyatt Place Waikiki Beach
175 Paoakalani Ave, Honolulu, HI

Reviews

8.8

Excellent

Rating 10 - Excellent. 1253 out of 2268 reviews" "
Rating 8 - Good. 627 out of 2268 reviews" "
Rating 6 - Okay. 254 out of 2268 reviews" "
Rating 4 - Poor. 85 out of 2268 reviews" "
Rating 2 - Terrible. 49 out of 2268 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Lori, Sherwood

Traveled with partner
Liked: Cleanliness, staff & service
Property was clean and room was comfortable. The breakfast was a great value and so convenient. The hotel staff were all friendly and helpful. But it just felt unsafe in the area. The side streets surrounding the property were full of homeless and riff-raff. One evening while walking to dinner there was a big altercation with several homeless people and it escalated quickly. We felt very unsafe. Also, the noise outside is just horrible. People yelling at all hours of the morning, roosters crowing, delivery and trash trucks making so much racket. If the hotel was in a different area it would have been perfect. We won't stay again, however, because of the location.
Stayed 5 nights in Apr 2024

10/10 Excellent

Thomas

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff was very helpful as well as parking attendants. Maid service was excellent and concierge was excellent providing information and helpful about the facility.
Stayed 7 nights in Apr 2024

10/10 Excellent

Jesus

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All around a solid hotel. All the basics were covered well. The place was clean, the staff was friendly, they have a lot of beach items available to borrow for free, the breakfast was good and the bartender Hellen was the best. Great location, I’ll be coming back.
Stayed 9 nights in Apr 2024

10/10 Excellent

Lee E.

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved everything about this place
Stayed 6 nights in Apr 2024

8/10 Good

Romeo, WESTMINSTER

Liked: Cleanliness, staff & service
A good place to stay
Stayed 7 nights in Apr 2024

6/10 Okay

Rostyslav

Liked: Cleanliness, property conditions & facilities
Stayed 7 nights in Apr 2024

10/10 Excellent

Nataliia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024

6/10 Okay

Lori

Liked: Cleanliness
Stayed 1 night in Apr 2024

10/10 Excellent

Admir

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dino Besic was the best employee, very helpful and made our stay very pleasant. He deserves a raise
Stayed 7 nights in Apr 2024
Response from Guest Services Manager on Apr 24, 2024
Aloha Admir,Mahalo for staying with us at Hyatt Place Waikiki. We are delighted to hear that you rated our service highly. Our Ohana takes great pride in providing excellent service, and we are pleased to know that we have met your expectations. Hosting you is a pleasure, and we look forward to welcoming you back soon.Mahalo,Guest Services Manager

4/10 Poor

Aristela

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Didn’t like it. Breakfast with birds was so unsanitary. Breakfast was unsatisfactory. Pool? What pool?
Stayed 5 nights in Apr 2024
Response from Guest Services Manager on Apr 24, 2024
Aloha Claude,Mahalo for choosing us. We regret any inconvenience you may have experienced. Your feedback has been shared with the appropriate department to ensure that such incidents are not repeated in the future. If you wish to discuss the matter further, please do not hesitate to contact us directly. We apologize once again for any inconvenience caused and we hope to welcome you back in the future.Mahalo,Guest Services Manager

10/10 Excellent

Matthew

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, great breakfast
Stayed 3 nights in Apr 2024
Response from Guest Services Manager on Apr 24, 2024
Aloha Matthew,Mahalo for staying with us at Hyatt Place Waikiki. We are thrilled that you appreciated our welcoming Ohana and delectable breakfast options. It was a pleasure to have you as our guest, and we hope to welcome you back in the near future.Mahalo,Guest Services Manager

10/10 Excellent

Andres

Liked: Cleanliness
Stayed 8 nights in Apr 2024
Response from Guest Services Manager on Apr 24, 2024
Aloha Andres,Mahalo for your continued patronage of Hyatt Place Waikiki. We're thrilled to hear of your excellent rating. Hosting you is a pleasure, and we're excited to welcome you back soon.Mahalo,Guest Services Manager

4/10 Poor

Mania

Traveled with family
Disliked: Amenities
I had stayed here before and remembered it ti be much nicer. They were hosting what seemed like every single teenager on the island for some sort of competition. So it was really loud, breakfast time was absolutely chaotic (after 2 days we gave up and had breakfast elsewhere). Maybe give only a percentage of your bookings to group booking? We literally felt like we were staying in a dorm, it didn’t feel like vacation at all. And service/cleanliness wasn’t all what I remembered from when I stayed here 2 years ago. Can’t beat the location tho. I love staying at this end of strip; less crowded, easy to get in/out of area, and access to local food.
Stayed 4 nights in Apr 2024
Response from Guest Services Manager on Apr 22, 2024
Aloha Mania,Mahalo for taking the time to share your feedback with us. We are very sorry for the inconvenience you had during your stay. We take the issue you mentioned very seriously and we have shared them with the relevant department to ensure that swift action is taken to address the matter. We value your patronage and we will always strive to provide the best experience for our guests. We look forward to your next visit and the opportunity to exceed your expectations.Mahalo,Guest Services Manager

10/10 Excellent

Donna

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location. Only a block from Waikiki beach. We appreciate we were able to check in at 11am even though hotel was fully booked. Front desk staff were amazing! We would definitely stay here again.
Stayed 1 night in Apr 2024
Response from Guest Services Manager on Apr 22, 2024
Aloha Donna,Mahalo for staying with us at Hyatt Place Waikiki. We're thrilled to hear that you enjoyed our great location. Our Ohana takes pride in providing exceptional service with an Aloha spirit, and we're glad to hear that their warm welcome made your stay even more enjoyable. It was a pleasure hosting you, and we can't wait to have you back soon.Mahalo,Guest Services Manager

10/10 Excellent

chris

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Guest Services Manager on Apr 24, 2024
Aloha Chris,Mahalo for staying with us at Hyatt Place Waikiki. We're thrilled to hear of your perfect rating. Hosting you is a delight, and we're excited to welcome you back soon.Mahalo,Guest Services Manager

8/10 Good

Caylin

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Nice local and was pretty quiet at night considering how busy the hotel is (lots of tour groups!) So many floors and only 2 elevators - made for some long waits and breakfast was so busy we didn’t go the second day. Staff friendly and rooms clean though which is what counted most for this stay for us, travelled with family with three kids.
Stayed 2 nights in Apr 2024
Response from Guest Services Manager on Apr 22, 2024
Aloha Caylin,Mahalo for taking the time to share your feedback with us. We are thrilled to hear that you enjoyed our cleanliness and appreciated our welcoming Ohana. We take the issues you mentioned very seriously and we have shared them with the relevant department to ensure that swift action is taken to address the matter. Hosting you is a pleasure, and we look forward to your next visit.Mahalo,Guest Services Manager

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was awesome, super friendly and made my stay comfortable. Close to the beach, shopping and lots of food choices. The ocean was gorgeous and the surfers were cool.
Stayed 8 nights in Apr 2024
Response from Guest Services Manager on Apr 21, 2024
Aloha Brian,Mahalo for staying with us at Hyatt Place Waikiki. We are thrilled that you appreciated our exceptional location, welcoming staff, and delectable breakfast options. It was a pleasure to have you as our guest, and we hope to welcome you back in the near future.Mahalo,Guest Services Manager

6/10 Okay

Ruby

Traveled with group
Liked: Staff & service, amenities
The bathroom it was special for handicap people, it doesn't have bathtub, the room was ok
Stayed 4 nights in Apr 2024
Response from Guest Services Manager on Apr 21, 2024
Aloha Ruby,Mahalo for choosing to stay with us. We are very sorry if we did not fully meet your expectations. We've shared your comments with the relevant department. Should you wish to discuss your stay further, we kindly ask you to reach out to us directly. Once again, thank you for staying with us.Mahalo,Guest Services Manager

10/10 Excellent

Olga

Liked: Cleanliness, staff & service
Stayed 4 nights in Jan 2024
Response from Guest Services Manager on Apr 22, 2024
Aloha Olga,Mahalo for staying with us at Hyatt Place Waikiki. We are thrilled to hear that you had a great experience with us. We take pride in our work and we are committed to providing exceptional service to all our guests. Hosting you is a pleasure, and we look forward to welcoming you back soon.Mahalo,Guest Services Manager

8/10 Good

Lisa Danielle, Keene

Stayed 4 nights in Mar 2024
Response from Guest Services Manager on Apr 21, 2024
Aloha Lisa,Mahalo for staying with us at Hyatt Place Waikiki. We are thrilled to hear that you've given us a high rating. We take pride in providing the best service to our guests and we're glad to know that we have met your expectations. Hosting you is a pleasure, and we look forward to welcoming you back soon.Mahalo,Guest Services Manager

10/10 Excellent

Caryn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff.
Stayed 4 nights in Apr 2024
Response from Guest Services Manager on Apr 21, 2024
Aloha Caryn,Mahalo for staying with us at Hyatt Place Waikiki. We're thrilled to hear that our Ohana was able to welcome you with the spirit of Aloha. Hosting you is a pleasure, and we're excited to welcome you back soon.Mahalo,Guest Services Manager

8/10 Good

Gabrielle

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Rooms were a bit dusty in the corners and the couch and carpet were outdated. It was unclear where the breakfast buffet was and there was insufficient space for people to eat breakfast. There were water stations on the first floor which were nice. The hotel needed a couple more ice machines though
Stayed 7 nights in Apr 2024
Response from Guest Services Manager on Apr 21, 2024
Aloha Gabrielle,Mahalo for taking the time to share your feedback with us. We are thrilled to hear that you enjoyed your visit. We take the issue you mentioned very seriously and we have shared them with the relevant department to ensure that swift action is taken to address the matter. Hosting you is a pleasure, and we look forward to your next visit.Mahalo,Guest Services Manager

6/10 Okay

Rasha

Traveled with family
Liked: Cleanliness
Long wait for the elevator was frustrating
Stayed 6 nights in Apr 2024
Response from Guest Services Manager on Apr 21, 2024
Aloha Rasha,Mahalo for your feedback. We are very sorry for the inconvenience you had. Should you wish to discuss this further, we kindly ask you to reach out to us directly and ask for the Manager On Duty. Once again, we're sorry for any inconvenience caused and we're looking forward to hosting you in the future.Mahalo,Guest Services Manager

6/10 Okay

igal R

Traveled with family
NOTHING SPACIAL.
Stayed 5 nights in Apr 2024
Response from Guest Services Manager on Apr 19, 2024
Aloha Igal,Mahalo for choosing to stay with us. We are very sorry if we did not fully meet your expectations. We've shared your comments with the relevant department. Should you wish to discuss your stay further, we kindly ask you to reach out to us directly. Once again, thank you for staying with us.Mahalo,Guest Services Manager

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Our room was spacious, clean and had a nice ocean view with a balcony. The staff is absolutely wonderful. The area is very noisy, even on high floors, and the pool is for children but has no outdoor bar for adults.
Stayed 13 nights in Apr 2024
Response from Guest Services Manager on Apr 19, 2024
Aloha John,Mahalo for taking the time to share your feedback with us. We are thrilled to hear that you enjoyed our cleanliness, spacious room, and stunning views. We're also thrilled to hear that our Ohana was able to welcome you with the spirit of Aloha. We greatly appreciate you bringing the issue to our attention. We take it seriously and have shared it with the appropriate department to ensure that prompt action is taken to address it. It is always a pleasure to host you, and we look forward to your next visit.Mahalo,Guest Services Manager

10/10 Excellent

Gregory, Delta

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were the best! From front desk to housekeeping and dining, everyone is doing great work. If I had to choose a weakness it would be the pool. Small and just not appealable. But the ocean is what we all came for anyway.
Stayed 8 nights in Apr 2024
Response from Guest Services Manager on Apr 19, 2024
Aloha Gregory,Mahalo for staying with us at Hyatt Place Waikiki. We're thrilled to hear that you had a great visit. Our Ohana takes pride in providing exceptional service with an Aloha spirit, and we're glad to hear that their warm welcome made your stay even more enjoyable. We take the issue you mentioned very seriously and we have shared them with the relevant department to ensure that swift action is taken to address the matter. It was a pleasure hosting you, and we can't wait to have you back soon.Mahalo,Guest Services Manager

4/10 Poor

Rebecca

Traveled with family
Disliked: Property conditions & facilities
I was disappointed this year. Last year we stayed here it was great. Not this year. The hotel had a large group of High school kids. Which I was ok with. Then being in our room the second night. The kids yelled all night. Waking my 2 year old up. The would be screaming across the balconies to other hotels. One father told Them to stop screamyay his daughter. It was not ok and I wonder who was supervising them. Moving forward we get back to the hotel from the beach. My 3 sons husband and myself with a heart problem history had to walk up 19 floors because the elevator was not working! My husband had to vary our 2 year old. We get into our room to finally rinse off from the beach. Put water is off. Each time we had to use the elevator it took us at least 10 min of wait for it just to get in. This spring break vacation was not so good as last year here. I’m pretty bummed.
Stayed 6 nights in Apr 2024
Response from Guest Services Manager on Apr 18, 2024
Aloha Rebecca,Mahalo for choosing us. We regret any inconvenience you may have experienced. Your feedback has been shared with the appropriate department to ensure that such incidents are not repeated in the future. If you wish to discuss the matter further, please do not hesitate to contact us directly. We apologize once again for any inconvenience caused and we hope to welcome you back in the future.Mahalo,Guest Services Manager

6/10 Okay

Caitlin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For the most part we enjoyed our stay. A few things were inconvenient. A couple times power went out, we had to walk up 12 flights of stairs. The elevator waits were crazy, sometimes 25 minutes. Our flight on the last day got delayed and we asked if we could stay in our room for a couple hours and they said no. The Domino’s attached was awful. Probably would not return to this hotel.
Stayed 9 nights in Apr 2024
Response from Guest Services Manager on Apr 18, 2024
Aloha Caitlin,Mahalo for taking the time to share your feedback with us. We are thrilled to hear that you enjoyed your visit. We take the issue you mentioned very seriously and we have shared them with the relevant department to ensure that swift action is taken to address the matter. Hosting you is a pleasure, and we look forward to your next visit.Mahalo,Guest Services Manager

8/10 Good

Denise

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Guest Services Manager on Apr 19, 2024
Aloha Denise,Mahalo for staying with us at Hyatt Place Waikiki. We're thrilled to hear of your high rating. Hosting you is a delight, and we're excited to welcome you back soon.Mahalo,Guest Services Manager

10/10 Excellent

Vincent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything is good
Stayed 4 nights in Apr 2024
Response from Guest Services Manager on Apr 18, 2024
Aloha Vincent,Mahalo for staying with us at Hyatt Place Waikiki. We're thrilled to hear of your perfect rating. Hosting you is a delight, and we're excited to welcome you back soon.Mahalo,Guest Services Manager

10/10 Excellent

Samnang

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Everything good except There is no free parking for hotel gust and it charge 55$ per 24hr parking spot
Stayed 3 nights in Apr 2024
Response from Guest Services Manager on Apr 18, 2024
Aloha Samnang,Mahalo for choosing to stay with us. We are glad you liked our great location. However, we're very sorry if we did not fully meet your expectations. We've shared your comments with the relevant department for future improvements. Should you wish to discuss your stay further, we kindly ask you to reach out to us directly. Once again, thank you for staying with us.Mahalo,Guest Services Manager

10/10 Excellent

Rosie i.

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The accommodations was great.
Stayed 5 nights in Apr 2024
Response from Guest Services Manager on Apr 18, 2024
Aloha Rosie,Mahalo for staying with us at Hyatt Place Waikiki. We're thrilled to hear of your excellent feedback. Hosting you is a pleasure, and we're excited to welcome you back soon.Mahalo,Guest Services Manager

8/10 Good

Qi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is nice and clean, but the elevator is busy sometimes.
Stayed 5 nights in Apr 2024
Response from Guest Services Manager on Apr 17, 2024
Aloha Qi,Mahalo for choosing Hyatt Place Waikiki as your preferred choice, and we are delighted to learn that you enjoyed our cleanliness and comfortable room. Your feedback is highly appreciated, and we will make sure to share it with the relevant department to further improve our services. We appreciate your patronage, and we look forward to the opportunity to welcome you back soon.Mahalo,Guest Services Manager

6/10 Okay

Premeet

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Guest Services Manager on Apr 18, 2024
Aloha Premeet,Mahalo for choosing to stay with us. Should you wish to discuss your stay further, we kindly ask you to reach out to us directly. Once again, thank you for staying with us.Mahalo,Guest Services Manager

8/10 Good

Rithner, Ontario

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay with my family of five. Just a block away from Waikiki Beach and shopping. Lots of dining choices around the area. It gets really busy around town especially in the evenings. Only downside would be no self-parking which forces you to use their valet service.
Stayed 6 nights in Mar 2024
Response from Guest Services Manager on Apr 17, 2024
Aloha Rithner,Mahalo for choosing Hyatt Place Waikiki as your preferred choice. We are thrilled to hear that you enjoyed our great location. Your feedback is highly valued, and we will share it with the relevant department to further enhance our services. We appreciate your patronage and we hope to have the pleasure of welcoming you back soon.Mahalo,Guest Services Manager

8/10 Good

HOA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 7 nights in Apr 2024
Response from Guest Services Manager on Apr 17, 2024
Aloha HOA ,Mahalo for staying with us at Hyatt Place Waikiki. We are thrilled to hear that you've given us a high rating. We take pride in providing the best service to our guests and we're glad to know that we have met your expectations. Hosting you is a pleasure, and we look forward to welcoming you back soon.Mahalo,Guest Services Manager

8/10 Good

Christine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 10 nights and overall, we enjoyed our stay and would return. Pros: property is clean, staff is friendly, rooms are clean and very spacious, daily breakfast is included, easy walk to the beach and Waikiki shops/restaurants, beach chairs/boogie boards on loan for guests. Cons: elevator wait times can be ridiculously long, small/modest pool (not why we stayed here), and there's only valet parking offered at $50/day (we parked at Waikiki Banyan across the street for $175/week).
Stayed 10 nights in Apr 2024
Response from Guest Services Manager on Apr 17, 2024
Aloha Christine,Mahalo for taking the time to share your feedback with us. We are thrilled to hear that you enjoyed our clean and spacious room, breakfast options, great location, and complimentary beach items. We're also thrilled to hear that our Ohana was able to welcome you with the spirit of Aloha. We take the issue you mentioned very seriously and we have shared them with the relevant department to ensure that swift action is taken to address the matter. Hosting you is a pleasure, and we look forward to your next visit.Mahalo,Guest Services Manager

10/10 Excellent

Patricia

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Guest Services Manager on Apr 17, 2024
Aloha Patricia,Mahalo for your continued patronage of Hyatt Place Waikiki. We're thrilled to hear of your excellent rating. Hosting you is a pleasure, and we're excited to welcome you back soon.Mahalo,Guest Services Manager

6/10 Okay

Amber

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities
A lot of crack heads in the area. Great entertainment, but a little sketchy
Stayed 3 nights in Apr 2024
Response from Guest Services Manager on Apr 17, 2024
Aloha Amber,Mahalo for bringing this to our attention. We apologize for any inconvenience you may have experienced during your stay. We understand that this is not typical of the service we strive to provide. We have shared your feedback with the appropriate department to ensure that such incidents are not repeated in the future. If you would like to discuss the matter further, please do not hesitate to contact us directly and ask for the Manager On Duty. We once again apologize for any inconvenience caused, and we hope to have the opportunity to welcome you back in the future.Mahalo,Guest Services Manager

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024
Response from Guest Services Manager on Apr 17, 2024
Aloha Michelle,Mahalo for staying with us at Hyatt Place Waikiki. We are thrilled about your perfect rating. It was a pleasure to have you as our guest, and we hope to welcome you back in the near future.Mahalo,Guest Services Manager

8/10 Good

Odilon

Liked: Cleanliness, staff & service, property conditions & facilities
the destination is fee is new to me and i think is a ripoff aside that theres is no parking and you have to pay $50 ! day
Stayed 4 nights in Apr 2024
Response from Guest Services Manager on Apr 17, 2024
Aloha Odilon,Mahalo for choosing us. We regret any inconvenience you may have experienced. Your feedback has been shared with the appropriate department. If you wish to discuss the matter further, please do not hesitate to contact us directly. We apologize once again for any inconvenience caused and we hope to welcome you back in the future.Mahalo,Guest Services Manager

10/10 Excellent

Bruce

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Rooms are clean and well furnished, staff are excellent, breakfast is good but pool and breakfast area as well as lobby area are not that great! Renovations are needed. Hotel is dated for sure.
Stayed 2 nights in Apr 2024
Response from Guest Services Manager on Apr 15, 2024
Aloha Bruce,Mahalo for choosing Hyatt Place Waikiki as your preferred choice, and we are delighted to learn that you enjoyed our cleanliness, breakfast options, and welcoming Ohana. Your feedback is highly appreciated, and we will make sure to share it with the relevant department to further improve our services. We appreciate your patronage, and we look forward to the opportunity to welcome you back soon.Mahalo,Guest Services Manager

8/10 Good

Alex, Irvine

Liked: Cleanliness, staff & service
The pool, gym, and laundry room did not meet hotel standards. I was quite disappointed with their quality. On a positive note, the room was clean and spacious. The staff were exceptionally friendly and accommodating. However, based on my experience, I do not plan to return to this establishment.
Stayed 5 nights in Apr 2024
Response from Guest Services Manager on Apr 15, 2024
Aloha Alex,Mahalo for choosing to stay with us. We are glad you liked our cleanliness, spacious room, and welcoming staff. However, we apologize for any inconvenience caused. Your feedback has been shared with the appropriate department and we assure you that necessary actions will be taken to improve our services. If you would like to discuss your stay further, please get in touch with us directly and we will do our best to address your concerns. Once again, thank you for staying with us, and we appreciate your feedback.Mahalo,Guest Services Manager

8/10 Good

Vahe

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Breakfast was just average, no fresh fruit and difficult to avoid sugar and fried unhealthy options. I stuck to granola and vanilla yogurt, too bad plain Greek yogurt wasn’t available. Elevator wait times can be up to 15 minutes at peak morning breakfast and checkout times. Noisy metal ramp at parking lot across the street that can be heard from the 20th floor balcony every time a vehicle enters the parking lot. Ocean view was specified in my booking, not entirely true. Yes, ocean view from window not the balcony which was partial ocean. I think diamond head view is a better option and less cost!
Stayed 7 nights in Apr 2024
Response from Guest Services Manager on Apr 15, 2024
Aloha Vahe,Mahalo for choosing us. We regret any inconvenience you may have experienced. Your feedback has been shared with the appropriate department to ensure that such incidents are not repeated in the future. If you wish to discuss the matter further, please do not hesitate to contact us directly. We apologize once again for any inconvenience caused and we hope to welcome you back in the future.Mahalo,Guest Services Manager

8/10 Good

Ariel

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and close to the water.
Stayed 6 nights in Apr 2024
Response from Guest Services Manager on Apr 15, 2024
Aloha Ariel,Mahalo for staying with us at Hyatt Place Waikiki. We are thrilled to hear that you've given us a high rating. We take pride in providing the best service to our guests and we're glad to know that we have met your expectations. Hosting you is a pleasure, and we look forward to welcoming you back soon.Mahalo,Guest Services Manager

10/10 Excellent

alfred

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly Staff Great atmosphere in General
Stayed 5 nights in Apr 2024
Response from Guest Services Manager on Apr 15, 2024
Aloha Alfred,Mahalo for staying with us at Hyatt Place Waikiki. We are delighted to hear that you rated our service highly. Our team takes great pride in providing excellent service, and we are pleased to know that we have met your expectations. Hosting you is a pleasure, and we look forward to welcoming you back soon.Mahalo,Guest Services Manager

8/10 Good

Kiranpreet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time staying at this hotel (previous stay was 6 years ago). Enjoyed the location (1-2 blocks from the beach), daily breakfast, amenities (eg beach towels, beach chairs - 2 per room max), and overall cleanliness. Compared to our last stay, we encountered a few more issues - we were given a complimentary room upgrade, but the room had some issues: the sofa bed mattress was too soft/lumpy (fortunately staff were able to get us a second mattress to lay on top that made this a lot more comfortable after night 3); the lighting in the room flickered if you set something down too hard on the nightstand; and the balcony sliding door jiggled at night from the wind (though it has a second latch), and one of the drawers kept sliding open. I also had some trouble locating instructions for how to connect the room tv to a steaming service, and then took some troubleshooting when they didn’t quite work (fortunately a staff member was able to help with this after a couple of calls down to the lobby). The tower we stayed in also had very slow elevators (I’ve seen others comment that said it could be 10-20mins during peak hours, and this was not an exaggeration). The hotel pool is small and didn’t seem to be in use often, unlike surrounding hotels. In terms of the immediate vicinity, homelessness is definitely apparent, and we saw (and smelled) some unpleasant things during the short walk to/from the hotel. The lei making class has limited spots, so reserve early if you’re interested!
Stayed 7 nights in Apr 2024
Response from Guest Services Manager on Apr 15, 2024
Aloha Kiranpreet,Mahalo for choosing us. We regret any inconvenience you may have experienced. Your feedback has been shared with the appropriate department to ensure that such incidents are not repeated in the future. If you wish to discuss the matter further, please do not hesitate to contact us directly. We apologize once again for any inconvenience caused and we hope to welcome you back in the future.Mahalo,Guest Services Manager

10/10 Excellent

Francis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, great location, good breakfast. Most of all, staff were very friendly and efficient. Would love to stay at Hyatt Place again.
Stayed 8 nights in Mar 2024
Response from Guest Services Manager on Apr 15, 2024
Aloha Francis,Mahalo for staying with us at Hyatt Place Waikiki. We're thrilled to hear that our Ohana was able to welcome you with the spirit of Aloha. We're also glad you liked our clean rooms, breakfast options, and convenient location. Hosting you is a pleasure, and we're excited to welcome you back soon.Mahalo,Guest Services Manager

10/10 Excellent

Carol, Maple

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staffs are super friendly and helpful. The lobby is clean and comfortable. Location of the hotel is extremely easy to the beach, restaurants, parks, restaurants and shopping areas.
Stayed 11 nights in Feb 2024
Response from Guest Services Manager on Apr 15, 2024
Aloha Carol,Mahalo for staying with us at Hyatt Place Waikiki. We are thrilled that you appreciated our exceptional location, cleanliness, and delectable welcoming Ohana. It was a pleasure to have you as our guest, and we hope to welcome you back soon.Mahalo,Guest Services Manager

6/10 Okay

Silvia Karen Gutierrez

Liked: Property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Guest Services Manager on Apr 15, 2024
Aloha Silvia,Mahalo for choosing to stay with us. We are sorry if we did not fully meet your expectations. Should you wish to discuss your stay further, we kindly ask you to reach out to us directly. Once again, thank you for staying with us.Mahalo,Guest Services Manager