Ratings based on 3,275 Verified Reviews

4.1 out of 5
84% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from slc, utah

Posted Apr 25, 2017
Loved the hotel. Pool& hot tub was lovely. Room was so large & beds were so comfortable. Thanks for a wonderful week.
Comment from Hotel Management
Apr 25, 2017 by Guest Services Manager, Hotel Management
Mahalo nui loa, Patty! I am glad that you had such a wonderful experience. We look forward to serving you again in the future. Aloha, Laura
3 out of 5
by A verified traveler

Great Location

Posted Apr 24, 2017
Pros: The staff
Cons: Renewing the hotel
Location: Beach, Surf, shopping
First experience not great. You have to take an escalator to get to the check in desk. Make it difficult if you are traveling with a stroller or wheelchair. The check in area rug looks dirty and the check in desk looks outdated. Employees are great. No robes in the room. The furniture in the room looks cheap but atleast the bed was comfortable and the staff made the difference.
Comment from Hotel Management
Apr 24, 2017 by Guest Services Manager , Hotel Management
Aloha, Thank you for taking the time to share your feedback. I am sorry that your visit was not more favorable. Your comments raise a good point about our need to review our communication with our guests regarding check-in. The location of the lobby is accessible by the escalators you have mentioned, the grand staircase, as well as the spa elevator. I will definitely share your feedback about the lobby carpet with our team. This was recently replaced and your first impression deserves further investigation. The rooms were also remodeled in 2015/2016. They were designed with clean lines and to be timeless. I am sorry that you were not more pleased with the overall layout or amenities. I will be sharing these and all your comments with our managers for further review and discussion. Mahalo, Laura
5 out of 5
Recommended
for Everyone
by A verified traveler from N.B.CANADA

Very nice hotel.

Posted Apr 23, 2017
Pros: What is there not to like,close to the beach ,great shopping.great staff.Pool staff wonderful.Shor restaurant staff wonderful,very friendly ,
Cons: Well for the ordinary person it would be nice to be able to order from a menu for breakfast at a reasonable price instead of buffet/continental .
Location: Location is excellent . Across the street is Waikiki beach,renting chairs,surfing etc. Walking along beach for miles,Just. Beautiful.Catamaran sails .
Very friendly staff. Felt very safe with the hotel security at elevators.
Comment from Hotel Management
Apr 24, 2017 by Guest Services Manager, Hotel Management
Aloha Jane, Thank you for reviewing your stay and for all the wonderful comments. I will be certain our colleagues have an opportunity to read your compliments. Thank you also for the feedback regarding the breakfast options. In addition to the buffet, you may order just an omelet at SHOR or there are other breakfast menus at Kai Coffee Hawaii and Le Jardin. We use our guest feedback to improve our services and I will be sharing your comments with our Executive Chef for further review. Mahalo, Laura
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 20, 2017
Pros: The employees were exceptional.
We enjoyed our vacation at your resort. The staff at the morning breakfast buffett was amazing. Everyone was friendly and helped us with our island adventures, Thank you again. We would definitely stay here again and will. :)
Comment from Hotel Management
Apr 21, 2017 by Guest Service Manager, Hotel Management
Aloha, Thank you for the wonderful review and the comments regarding all of our colleagues especially those who work in SHOR. We value our guest feedback and I look forward to sharing this review with our team. Mahalo, Laura
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 17, 2017
Every day Good room clean. Friendly lobby staff. Did not care for shops on first floor.
Comment from Hotel Management
Apr 18, 2017 by Guest Services Manager, Hotel Management
Aloha, Thank you for the kind comments about our service. I am glad that you had a pleasant stay and we look forward to serving you again. Mahalo, Laura
5 out of 5
Recommended
for Everyone
by A verified traveler from Ireland

Great location opposite the beach.

Posted Apr 16, 2017
Pros: Rooms in Diamond Head wing are well designed and for the most part great side seaviews. Lively during the day and location is excellent.
Cons: View of the ocean is a side sea view. Would have liked full sea-view. Black/breakfast tea, although requested, was not available in the room.
Location: Hotel is centrally located opposite the beach. Numerous shops & restaurants nearby. Polynesian entertainment on the beach is very good.
Great hotel, centrally located opposite Waikiki beach and the main area of the resort. There is a buzzing shopping centre located at the entrance floor to the hotel. Pool area is excellent and service by all the attendants is excellent. There is a pool bar/restaurant by the swimming pool which is reasonably priced and the staff are friendly and helpful. All staff are helpful and friendly throughout the hotel. Lovely market with fresh produce held on Tuesday and Thursday evenings. Early evening entertainment shows all add to a great holiday experience. Our room was spacious and had a side view of the ocean and Diamond Head, with balcony and on a high floor with good view. Fridge and tea/coffee making facilities available in the room. Definitely recommend this hotel for facilities and comfort. We visited Pearl Harbour and recommend this tour. We also climbed Diamond Head and recommend - beautiful views.
Comment from Hotel Management
Apr 17, 2017 by Guest Services Manager, Hotel Management
Aloha, Thank you for the five stars and review. I am glad you had a pleasant stay on our property and that you enjoyed many of our amenities as well as our central location. I am sorry that you did not receive the tea you requested. I will be sure to follow up with our housekeeping supervisors so that more care can be taken in the services provided to our guests. I hope that you will visit us again in the future. Mahalo, Laura
3 out of 5
Recommended
for Everyone
by A verified traveler

Great location

Posted Apr 12, 2017
Had a very weird shaped room on the 21st floor. Couldn't quite get used to it. Air con was really loud. Hotel itself is huge with shops inside and a great coffee shop down stairs
Comment from Hotel Management
Apr 12, 2017 by Guest Services Manager, Hotel Management
Aloha, Thank you for taking the time to share your feedback from your stay. I am glad that you liked the property and Kai Coffee Hawaii. They do serve delicious coffee with incredible service. I apologize that you were not more pleased with the shape of the room or the A/C. I will be sure to note the comments for our engineering department. I hope that you will consider staying with us again in the future. Mahalo, Laura
5 out of 5
Recommended
for Everyone
by A verified traveler from Toronto, CA

Posted Apr 12, 2017
Pros: Close proximity to just about everything.
Cons: Place more signs on the ground floor where hotel registration is located.
Hotel staff were friendly and helpful most especially those at the Shor restaurant. It was a pleasure having breakfast at the Shor over looking Waikiki Beach. Our room was very clean each day. The market on Tuesdays and Thursdays is an excellent event.
Comment from Hotel Management
Apr 12, 2017 by Guest Services Manager, Hotel Management
Aloha, Thank you for the great feedback and for the shout out to the SHOR team. I am glad that you had such a great experience staying with us. I am sorry to read that you had difficulty making your way through the Great Hall and I will definitely share your feedback with our marketing team for further discussion. There may be ways to better highlight the existing signage that can be found at the base of both towers and within the hall. I am also pleased that you liked the rooms and our popular Farmers Market. I hope that we will have an opportunity to serve you again in the future. Mahalo, Laura
4 out of 5
Recommended
for Everyone
by A verified traveler from Texae

Middle of the action

Posted Apr 9, 2017
Great location and staff. Quite a few extras included in daily resort fee.
Comment from Hotel Management
Apr 11, 2017 by Guest Services Manager, Hotel Management
Aloha Tina, I am pleased to read that you were happy with our central location, service, and amenities. I hope that you will visit us again in the future. Mahalo, Laura
4 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel with perfect location

Posted Apr 9, 2017
Second stay, great staffs, excellent location. Beatiful ocean view from balcony. Need more staffs at check in and check out though, take too long waiting in line to do both.
Comment from Hotel Management
Apr 11, 2017 by Guest Services Manager, Hotel Management
Aloha! Thank you for your continued visits and for the great feedback. I am glad that you like our location, service, and the view. I will be certain to share your comments regarding the check-in with our supervisor and we will work to improve the experience for our guests. I hope you will find a more efficient system on your next stay. Mahalo, Laura