Ratings based on 402 Verified Reviews

4.3 out of 5
87% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Room view not as advertised

Posted May 21, 2017
Pros: There was nothing outstanding about this property.
Cons: Food, service, room description.
Booked ocean view rooms and were given garden and parking lot view rooms. Had to discuss problem at length repeatedly with multiple staff to get something close to what we paid for. Ocean was a great distance from the rooms we eventually got. Was told that since this is a time share property, owners get priority placement. We had booked rooms six months in advance. Had to walk long distances to get to property amenities. Drinks were overpriced and served in disposable cups. Food was mediocre. Service at restaurant was poor. Overall, not impressed with this property, especially considering the price.
3 out of 5
Recommended
for Everyone
by A verified traveler from US

Shoebox Room - Spend Extra and book the Ocean View

Posted May 9, 2017
Pros: The restaurant Longhis is worth the effort to get to. The grounds are well maintained and the location is lovely.
Cons: Clarification between the hotel and Expedia seems to be lacking. Had I known about the time-share fiasco, I would have booked elsewhere to avoid it.
Location: Cafes, Beaches, Shopping, Day tours & Golf.
I booked a "Room with View" expecting it to be a partial ocean or partial pool view because I did not book the "Mountain View" - I was placed in a room on the back side of the property overlooking the staff car park and was told they could not allocate any other room. It was really awful to be woken by the groundsmen using high powered leaf blowers at 6am each morning on my 4 day vacation celebrating my Mums 60th Birthday. While the housekeeping staff had done a great job keeping the room pristine and looked after little details that made the room tolerable - the size was pretty frightening - two adults in the room was bordering on uncomfortable. In addition upon arrival I was "gifted" a renters VIP package from the hotel. What the hotel fails to mention is that this is a dedicated time-share property so while "receiving my renters VIP package" I lost almost an hour of my first day listening to the hard-sell diatribe of a Time-Share Salesman, all under the guise of "gifting" us discount vouchers for the local cafes and stores. In summary - the room was awful but thankfully the grounds are gorgeous and the restaurant 'Longhis' (which is not affiliated with Marriot) had a very reasonably priced and delicious menu. The hotel staff were at both ends of the spectrum; some helpful, some obstinately NOT helpful.
5 out of 5
Recommended
for Everyone
by A verified traveler from Anacortes Wa

Overnighter

Posted May 2, 2017
Late check in was easy. Beautiful pool and grounds. Grounds keeper Juanito was very friendly and helpful.
5 out of 5
Recommended
for Everyone
by A verified traveler from Fishers, IN

Very nice hotel and options.

Posted May 2, 2017
Pros: Pricing compared to others in the area. Hotel room options. Staff were very friendly and helpful. Pool areas and beach to choose.
Cons: More restaurant options than Longboards and Longhis. We ate at both and both were very good. Just need more options.
Location: There is a smaller shopping center that has stores and other food options. You could walk there, but transportation is needed to get there.
We had a great experience at this Marriott. We paid for an ocean view room and got it. Views were outstanding and worth the extra money. Staff and facilities were very nice. We would book it again.
5 out of 5
Recommended
for Families
by A verified traveler

Awesome family resort

Posted Apr 26, 2017
Overall, it is a great resort. Recommend paying attention to the type of room that you book. A "penthouse" room is not necessarily a penthouse and will likely be a disappointment. Recommend looking at the regular rooms which are less pricey and a bit more spacious. Regardless, considering you are at the resort for the outdoors rather than a room I would most definitely recommend staying here.
5 out of 5
Recommended
for Everyone
by A verified traveler

Da best in da west!

Posted Apr 21, 2017
Clean! Comfortable! Amenities are outstanding. Longhis and Longboards restaurants in this hotel are top notch. Great quality of food. And if you wanna venture out, Roy's is down the road. Phenomenal food!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 16, 2017
Very nice, had great time. Would stay there again.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 25, 2017
Beautiful hotel. The staff was so friendly. I loved it and would definitely make a visit there again.
1 out of 5
by A verified traveler from Portland, OR

Nice hotel, horrible customer service.

Posted Feb 26, 2017
Worst customer service experience ever. I wouldn't recommend this hotel to anyone. The Front Desk team needs serious training in customer service and accountability. Highly disappointing.
5 out of 5
Recommended
for Everyone
by A verified traveler from turner maine

Lovely grounds

Posted Feb 26, 2017 on Orbitz
Loved everything but bathrooms were a little smelly