Ratings based on 1,109 Verified Reviews

3.8 out of 5
87% of guests recommend
3.9 Room cleanliness
4.0 Service & staff
3.7 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Extra charge (connection fee)

Posted Jun 4, 2017
Pros: no comment
Cons: no comment We are not going to recommend or NOT recommend to a friend as we have a good and also negative experience with this hotel.
Location: no comment
Hi, We like to complain about the extra charge/connection fee of US$15.71/day during our stay at Ohana Waikiki Malia. We have paid our stay in full to Expedia and we did NOT expect any more charge when we check out !! We are very disappointed with this kind of hidden charge. Ohana Waikiki Malia shoud mention or include this extra charge on their website or on Expedia website so we can compare with rate with the other hotels. We stayed at AQUA hotel in early May 2017 and AQUA have included this kind of fee (the connection fee according to Ohana Waikiki Malia i.e. the so called free wifi and free shuttle bus around Waikiki/Ala Moana). We think it is fair business by AQUA as they include everything upfront, so no surprise or hidden charge at check out. We hope Ohana hotel group stops this kind of cheating and more upfront with their clients. Thank you and regards, Bing Liem
Comment from Hotel Management
Jun 6, 2017 by nora.weatherwaxoutrigger.com, Hotel Management
Dear valued guest, Please accept our apology for the misunderstanding regarding our OHANA Waikiki connection fee. We personally want all guests to enjoy their vacation and have good memories of the islands as well as the service received from the hotel. Our goal is to meet your expectations and for you to feel good about recommending our hotels to your friends and family. Unfortunately we failed in this area. We hope you accept our apology and we look forward to seeing you again one day. Island regards, Nora Weatherwax General Manager
2 out of 5
by A verified traveler from NZ

Close to everything but very noisy

Posted May 29, 2017
Pros: Close to main centre, free rides on the pink line bus service.
Cons: Clarify that not all rooms have been revamped and upgrade the things that need it. Rate it accordingly.
Location: Main beaches and main Waikiki road.
These rooms are in need of a revamp. Not suitable for family's for reasons as follows- The room is noisy and dark with very uncomfortable beds. Sleeping was difficult between the service vehicles from early hours, onsite bars, busy roads oh and the Harley Davidson motorcycle rental shop straight across that road. Facilities in the kitchen were not as pitched and this was acknowledged when we arrived. We were offered an apology. The bathrooms were old, small and fittings/fixtures were filthy.
Comment from Hotel Management
Jun 6, 2017 by nora.weatherwaxoutrigger.com, Hotel Management
Aloha and thank you for your review. Thank you also for the opportunity to explain the physical lay out of the OHANA Waikiki Malia Hotel. We consist of two buildings. The Tower was built in 1980 and the Luana Wing was built in 1960. All of our one bedroom units are in the Luana Wing. It is the older building of the two and we do plan to renovate it sometime in the near future. Please accept our apology for the noise. Waikiki is a very busy area. We are working with the motorcycle rental shop in keeping their noise to a minimum. We personally want all guests to enjoy their vacation and have good memories of the islands as well as the service received from the hotel. Our goal is to meet your expectations and for you to feel good about recommending our hotels to your friends and family. Unfortunately we failed in this area. Again, please accept our apology for your dissatisfaction with our hotel. Island regards, Nora Weatherwax General Manager
3 out of 5
by A verified traveler

Posted May 13, 2017
Not what we expected.. had booked 6 nights and left after 1night. Pictures looked nicer than how it was.
Comment from Hotel Management
May 27, 2017 by nora.weatherwaxoutrigger.com, Hotel Management
Aloha and thank you for your review, Please accept our apology for not meeting your expectations. We have just completed a photo shoot and will be updating our pictures of our property. Island regards, Nora Weatherwax General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from UK

Handy hotel location

Posted May 4, 2017
Pros: Comfortable, welcoming staff, well located for the beach or catching a bus to see the sights
Cons: the decor is a little drab
Location: Two blocks from Waikiki beach or a short bus ride from the Ala Moana centre and the beach park. The bus is so good you can get to all the main sights
This hotel is a good basic choice, close to Waikiki beach and near plenty of restaurants and a couple of convenience stores. It also has bus stops very close by which is really useful. It is clean, comfortable, the staff are welcoming and it has a 24 hour iHop restaurant attached to it. A small fridge and a drip filter coffee machine with nice Hawaiian coffee bags are provided in the room. There is a small pool and beach towels are available but we didn't use these. It is worth noting that there are homeless people and "ladies of the night" in the area especially at night, which is a little disconcerting but if you are used to cities this probably won't bother you too much, but i did feel that i needed to keep my wits about me a little when returning to the hotel late in the evening. There is a tiny little pizza "window" to the left of the hotel (as you face it) which is great for grabbing a snack, although there are some unusual customers there late at night! I would stay here again, it was budget friendly and comfortable.
Comment from Hotel Management
May 27, 2017 by nora.weatherwaxoutrigger.com, Hotel Management
Aloha and Mahalo for your review. Thank you for your positive comments, especially about our staff. Your description of our property is well done. We apologize for the issues your encounter in the night and we in Waikiki are all working on solving those problems. We appreciate your recommendation and look forward to welcoming you back one day. Island regards, Nora Weatherwax General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 16, 2017
Close to McDonald, ABC, RESTAURANT,AND ESPECIALLY BEACH
Comment from Hotel Management
Apr 17, 2017 by nora.weatherwaxoutrigger.com, Hotel Management
Aloha and Mahalo for your five star review! Thank you for helping us meet all our goals! We look forward to welcoming you back one day. Island regards, Nora Weatherwax General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Minnesota

Nice hotel not too far from beach.

Posted Apr 4, 2017
Very basic hotel with friendly, helpful staff. You can easily walk to the beach or other locations. Included a trolley pass to get to certain areas but we did not use it as we traveled out to Pearl Harbor for ou visit.
Comment from Hotel Management
Apr 5, 2017 by nora.weatherwaxoutrigger.com, Hotel Management
Aloha and Mahalo for your five star review. Thank you for your positive comments regarding our staff and location. We hope to welcome you back some day. Island regards, Nora Weatherwax General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Adelaide South Australia

Posted Apr 3, 2017
Very central to everything..bus around the corner..free travel on pink bus line..very helpful front desk staff.
Comment from Hotel Management
Apr 5, 2017 by nora.weatherwaxoutrigger.com, Hotel Management
Aloha and Mahalo for your four star review. Thank you for your positive comments regarding our staff and location. We appreciate you mentioning our "very helpful front desk staff." Thank you for helping us meet our guest service goals. We hope to welcome you back some day. Island regards, Nora Weatherwax General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 22, 2017 on Orbitz
The parking garage is a nightmare and the hotel is old but the rooms are clean.
Comment from Hotel Management
Mar 27, 2017 by nora.weatherwaxoutrigger.com, Hotel Management
Aloha and Mahalo for your review on Expedia. We apologize for the parking garage and it's challenges. We are working on plans for improvement in this area. Thank you for your comment regarding our rooms being clean. Island regards, Nora Weatherwax General Manager
4 out of 5
by Troy

Nothing bad, nothing outstanding

Posted Mar 19, 2017 on Hotels
Nice sized rooms. Comfortable beds. Clean. Doors seem to bang loudly. Nothing bad but nothing outstanding. Good sports bar on ground floor
Comment from Hotel Management
Mar 27, 2017 by Nora, Hotel Management
Aloha and Mahalo for submitting your review on expedia. Thank you for your comments regarding our clean, comfortable nice sized rooms. We are happy to read that we have met those goals in guest expectations. We are glad that you enjoyed our sports bar, Rivals, one of the best sports bars in Waikiki. We look forward to welcoming you back one day. Island regards, Nora Weatherwax General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Close to everything

Posted Mar 15, 2017
Pros: The location
Cons: Need to have a kettle not a coffee drip machine
Location: Very central to everything easy access to buses
Lovely relaxing time staff are lovely and helpful
Comment from Hotel Management
Mar 18, 2017 by nora.weatherwaxoutrigger.com, Hotel Management
Aloha and Mahalo for your four star review! We especially appreciate your comment regarding our lovely and helpful staff. We will be sure to let them know your satisfaction with their guest service. We are happy to say that we are in the process of installing kettles in our rooms. We hear what you are saying and we are listening. Thank you again for your review. We hope to welcome you back one day. Island regards, Nora Weatherwax General Manager