Ratings based on 4,275 Verified Reviews

4.4 out of 5
93% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Vancouver, BC

Outstanding hotel on Waikiki Beach

Posted Mar 26, 2017
Beautiful hotel with all the amenities you could want, including three restaurants, shops, cultural activities and live music every night! Spotlessly maintained and exceptional service.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 26, 2017
It is right next to beach. Not too crowded. Close to restaurants and shoppings. Trolly is helpful.
3 out of 5
Recommended
for Everyone
by A verified traveler from H

It's no wow factor, comfortable and nice location.

Posted Mar 25, 2017
Do not let the, ocean view on 'expedia' fool you, you get there and they say it's a 'better' partial ocean view not a front ocean view; if we wanted to actually be above the sand with a full ocean view it would've been an additional $48 USD per night. We stayed in our partial partial ocean view lol... At least the manager gave us a discount, almost equevlant to the resort fees $30 per day, I was happy about that since we didn't even use the Waikiki Connection. The room was not being cleaned, the beds were being made up with the same bedding, the towels replaced and that's basically it. Until I phoned to complain they had room service come up as soon as it was convenient for us, but still we had our 20 month old baby with us and he's not very clean haha... Crumbs everywhere etc. The location was perfect! Not centre Waikiki beach, therefore, not too crowded on the beach; yet still able to walk right onto the strip where all of the shops and dining areas are. Can't wait to see more of Hawaii, such a beautiful place. Of course you pay for everything!!!! It's a hot tourist spot, to be expected.
5 out of 5
Recommended
for Everyone
by A verified traveler from LA

Great location, nice staff

Posted Mar 21, 2017
Pros: Good location. Nice staff. Clean room.
Location: beach, shopping, dining
The location is very good, it is right on the Waikiki beach, a good place to watch sunset. There are restaurants and grocery stores inside hotel, which makes it very convenient to just grab bottle of water or sunscreen before leaving for the day. If you decide to go dining outside or go shopping, it is all within walking distance. The staff there is very nice and helpful. I firstly booked my whole trip staying at Outrigger Reef, later I decided to cancel one night. The gentleman at the front desk I talked to is very nice. The manager even gave me a full refund! Thank you and I appreciate it!
Comment from Hotel Management
Mar 25, 2017 by Guest Service Manager, Hotel Management
Aloha Judy and mahalo for taking the time to rate and review our hotel. We appreciate your feedback regarding your stay and experience at our hotel. We truly appreciate every word and extend a warm invitation to come and visit us again very soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from Houston, TX

Great view. We received the room as requested.

Posted Mar 20, 2017
This will be the place for our future visits. The things we needed were conviently located ( the beach, pool, restaurants). The trolley which was available for guests made getting around very convenient and the drivers were very professional.
Comment from Hotel Management
Mar 21, 2017 by Guest Service Manager, Hotel Management
Thank you for choosing to stay with us at the Outrigger Reef Waikiki Beach Resort! We appreciate you taking the time to share your experience on Expedia. We’re delighted to hear that you enjoyed your clean room accommodations and the location of the hotel on the beachfront in Waikiki. We’re also happy that you enjoyed all of our amenities and popular shops and restaurants we have on property. We look forward welcoming you back real soon!
4 out of 5
Recommended
for Everyone
by A verified traveler

Not to expensive, nice, and on the beach.

Posted Mar 18, 2017
Overall good place to stay, only downside is the fitness center is real outdated and water was leaking from the AC pipes across the roof of the fitness center. Resort was walking distance to shops and restaurants too.
Comment from Hotel Management
Mar 22, 2017 by Front Office , Hotel Management
Thank you for taking the time to share your experience staying at the Outrigger Reef Waikiki Beach Resort. Please accept my sincere apology for any inconvenience. I have forwarded your comment to the appropriate department for immediate action to prevent similar situations. The company is looking at different options for renovation and all facilities will be upgraded to the best equipments available. Thank you once again for taking the time to write this review. Aloha
4 out of 5
Recommended
for Everyone
by A verified traveler from sydney

Quieter location but closer enough to everything

Posted Mar 17, 2017
2nd stay at this hotel. We like the small distance from the busy part of town, it's a bit quieter. The hotel offers plenty of restaurant and bar options.
Comment from Hotel Management
Mar 22, 2017 by Guest Service Manager, Hotel Management
Thank you for choosing to stay with us again at the Outrigger Reef Waikiki Beach Resort! We appreciate you taking the time to share your experience on Expedia. We’re delighted to hear that you enjoyed your 2nd stay and your room accommodations and the location of the hotel on the beachfront in Waikiki. We’re also happy that you enjoyed all of our amenities and popular shops and restaurants we have on property. We look forward welcoming you back for a 3rd stay!
2 out of 5
by A verified traveler from Tbilisi

Disappointing

Posted Mar 14, 2017
I and my mate spent here 1 week and it was Disappointing . Hotel is old, Stuff is OK. Price was high, We booked a room with a full ocean view but they gave us room with a pool view and we were told they don't have another rooms and if I want better room I need to pay more. 250 USD for this hotel was waste of my money. We went once for breakfast in the restaurant / buffer but it was very poor buffet, everything was and looked so dirty. This hotel is 2 star hotel and not 4 star . So Disappointing! M
Comment from Hotel Management
Mar 22, 2017 by Front Office , Hotel Management
Thank you for taking the time to share your experience with us. Please accept my sincere apology for the location or your room. The Ocean view rooms are located on both side of the Pacific Tower and in the Ocean Tower as well. All the rooms provide some view of the water from inside of the room and Partial Ocean view located on the side with view strictly from the balcony. We have the following categories Ocean Front, Diamond Head Ocean view, Deluxe Ocean view, Ocean view and the Partial Ocean view. Once again, please accept my sincere apology. I wish we had provided other room options for you during your stay. Mahalo once again for this review Aloha
5 out of 5
Recommended
for Everyone
by A verified traveler from Kirkland, WA

Nice hotel and good location

Posted Mar 12, 2017
Pros: Recently updated. Friendly staff. Good location.
Cons: Nothing really.
Location: If you like to shop, and have lots of cash, this is a great location to go shopping at high-end retailers.
This hotel is located right on the beach. The amenities of the hotel are great. The hotel staff was very friendly. The room was a good size with a decent view. I wish the balcony were larger (nothing can be done about that) and I wish the beach had softer sand and fewer rocks (nothing can be done about that).
Comment from Hotel Management
Mar 15, 2017 by Front Office , Hotel Management
Thank you for choosing to stay at the Outrigger Reef Waikiki Beach Resort and for the nice comment about the property, the location. We look forward to welcome you back to the Outrigger Reef Waikiki Beach Resort. Mahalo (Thank you) for taking the time share your experience with us. Aloha
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel right on the beach, excellent staff.

Posted Mar 9, 2017
Pros: Everything
Cons: Nothing
Location: On the beach and close to restaurants and shops. Very walkable.
This is a great hotel for anyone wanting to visit Waikiki. It's right on the beach and close to shops and restaurants. Great place to stay.
Comment from Hotel Management
Mar 15, 2017 by Front Office , Hotel Management
Thank you for choosing to stay at the Outrigger Reef Waikiki Beach Resort and for the nice comment about the property, the location. We look forward to welcome you back to the Outrigger Reef Waikiki Beach Resort. Mahalo (Thank you) for taking the time share your experience with us. Aloha