Ratings based on 3,503 Verified Reviews

3.8 out of 5
83% of guests recommend
3.9 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

great location

Posted May 17, 2017
Right in the middle of Waikiki. Everything within walking distance & close to Trolley.
Comment from Hotel Management
May 17, 2017 by Kristen K. - Sheraton PK Guest Experience Team, Hotel Management
Aloha, Thank you for choosing the Sheraton Princess Kaiulani. We are so glad to her that you found our location to be very conveniently located and that it allowed you the opportunity to easily explore the area. Mahalo!
2 out of 5
by A verified traveler from Australia

Upgrade to Hell, then back ...

Posted May 16, 2017
Pros: Stayed 2x before, usually comfortable
Cons: Breakfast service (clear the plates before the birds do)
Location: As expected - we stay in the area fairly frequently
Paid to be upgraded to a nicer room (they said) because we wanted to stay on the same floor as friends. Its is a long story but we moved at 7am the next morning exhausted after 3 hours sleep. The room stank (literally) of cigarettes - stale pervasive odor that seemed to come from the aircon. Complained several times and the staff attempted to move us and offered alternatives. But no refund, and the well meaning people we dealt with had little authority to do anything much. It seemed to be a systemic problem. I advise others to inspect their room (and the corridors) before accepting accommodation - especially if you are offered an upgrade - if it is one of those 'better rooms' that is empty it is probably for a good reason!!!! Staff are very helpful and pleasant.
Comment from Hotel Management
May 17, 2017 by Kristen K. - Sheraton PK Guest Experience Team, Hotel Management
Aloha Wayne, Thank you for taking the time to share your helpful feedback with our team. As our valued guest, we appreciate your insights on how we can improve our services and offerings. We sincerely apologize with the issues you faced with your room. We will make sure to share this feedback with our housekeeping and front office team so that they may address your concerns immediately. Again we thank you for your time. Mahalo
4 out of 5
Recommended
for Everyone
by A verified traveler from Sydney Australia

Nice hotel, central location

Posted May 10, 2017
Pros: Mainly the location
Cons: The bathroom
Location: Close to the beach, shops, restaurants everything we needed was close by
We had a great time, the hotel was nice, well located, clean and comfortable
Comment from Hotel Management
May 12, 2017 by Kristen K. - Sheraton PK Guest Experience Team, Hotel Management
Aloha Margarita, Thank you for your much appreciated feedback. We are happy to hear that you found the location to be ideal during your visit. We greatly appreciate your insights regarding the bathroom as well as we are always looking for ways to improve our services and offerings for our guests. We look forward to welcoming you back again soon. Mahalo!
5 out of 5
Recommended
for Everyone
by A verified traveler from B.C. Canada

Nice hotel close to the beach

Posted May 8, 2017
The staff were very helpful and friendly. We were welcomed with a box of chocolates. Our room was cleaned quickly with fresh towels and water.They served us water and fruit on the beach.We were able to take a towel and beach chair to the beach. They came around and offered water to those sitting around the pool. We asked for a late check out and were given it .would stay there again and recommend it to all our friends and relatives.
Comment from Hotel Management
May 8, 2017 by Kristen K. - Sheraton PK Guest Experience Team, Hotel Management
Aloha Janie, Thank you for staying with us at the Sheraton Princess Kaiulani. We are so happy to hear that you enjoyed your visit and that you were very well taken care of. We hope to have the opportunity to welcome you back again one day soon. Mahalo!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 6, 2017
Hotel was great everything was excellent. Best part it is only 2 minutes to Waikiki beach across the street!
Comment from Hotel Management
May 8, 2017 by Kristen K. - Sheraton PK Guest Experience Team, Hotel Management
Aloha, Thank you for choosing the Sheraton Princess Kaiulani. We hope to welcome you back again soon. Mahalo!
3 out of 5
by A verified traveler from new york

Acceptable hotel

Posted May 6, 2017
Not very luxury but acceptable The location is super convenient
Comment from Hotel Management
May 8, 2017 by Kristen K. - Sheraton PK Guest Experience Team, Hotel Management
Aloha lu, Thank you for you feedback. We are happy to hear that you enjoyed a wonderful vacation with us. Hope to welcome you back again soon. Mahalo!
4 out of 5
Recommended
for Everyone
by A verified traveler from NZ

Close to the Beach

Posted May 5, 2017
Pros: Location.
Cons: Rooms need renovating.
Location: Beach across the road , shops and restaurants also very close.
Comfortable hotel close to beach and excellent shopping and dining - a very convenient location. Hotel room was dated and in need of renovation but still comfortable. All staff were friendly and helpful.
Comment from Hotel Management
May 8, 2017 by Kristen K. - Sheraton PK Guest Experience Team, Hotel Management
Aloha Mike, Thank you for choosing the Sheraton Princess Kaiulani. We are glad you enjoyed your stay with us and happy to know our amazing staff took such great care of you. Hope to welcome you back again soon. Mahalo!
3 out of 5
Recommended
for Everyone
by A verified traveler from New Zealand

Lowered our expectation

Posted May 1, 2017
Pros: We like the location.
Cons: Modernize the rooms...?
Location: Close to Waikiki Beach, shops and restaurants, just outside the gate.
Rooms not modernised, same as it was 10 years ago, beds are too small (for two people, we had 2 kids in the room). Location is good, near the beach and Waikiki main shops and restaurants. Expensive car parking fee US$35 (NZ$60) overnight car parking. Rooms are small, may suit 2 people better. Breakfast buffet, similar in offerings and qualities as any other 2 star or 3 star hotel's breakfast buffet. In comparison overall, the Skycity Hotel, Auckland, New Zealand is way better than the Sheraton Princess Kaiulani hotel).
Comment from Hotel Management
May 3, 2017 by Kristen K. - Sheraton PK Guest Experience Team, Hotel Management
Aloha JP, Thank you for taking the time to share your feedback with our team. We are always looking for ways to improve our services and offerings for our guests in order to make their stay with us that much better. We hope to have the opportunity to welcome you back again soon. Mahalo
4 out of 5
Recommended
for Everyone
by A verified traveler

Return visit review

Posted Apr 29, 2017
Pros: Proximity to the beach, shopping and eating places.
Cons: Value for local government taxes -being asked to cover this up front on day one with cash or a hold on your credit card. Abruptness of reception staff
Location: Supermarket, laundry mat, police station, major department stores, beach, eateries, cheescake factory within one block of hotel.
We have stayed numerous times before at this hotel and you can definitely not complain about the location. Easy access to the beach, the trolley system and the local bus system. Plus shopping is at your doorstep. Plenty of places to eat also as well as a supermarket for all your needs is one block away. Our room overlooked the pool and the sea was visible even from the fourth floor. I did not like being asked to cover the local government tax for the stay on checkin either by cash or a hold on my credit card. I didn't find value for money with this tax which covered car parking (not many tourists have daily access to a car), 2 bottle of water, free international 1 hour calls ( how many times can you ring home while on holidays), and Internet access if you don't have a laptop or phone. Plus the $4.95 Usd charge to access the ATM in the lobby to withdraw a max of $200 USD is outrageous. I also did not like the fact we had to use our room key to access beach towels - I was told this was about accountability whereas I consider it to be about trust. I also wasn't informed as to which area on the beach enabled us to receive fruit during the day.
Comment from Hotel Management
May 1, 2017 by Kristen K. - Sheraton PK Guest Experience Team, Hotel Management
Aloha, Thank you for again choosing to stay with us at the Sheraton Princess Kaiulani. We are so grateful for our wonderful guests who continue to visit us each time the stay in Waikiki. We are happy to hear that you enjoyed your stay and we look forward to welcoming you back again soon. Mahalo!
3 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles

Close to Waikiki beach but old hotel

Posted Apr 28, 2017
Pros: Location
Cons: Room cleanness and more elevators
The location was very convenient since it is close to the Waikiki beach, but the hotel was quite old. It was okay but not superb.
Comment from Hotel Management
May 1, 2017 by Kristen K. - Sheraton PK Guest Experience Team, Hotel Management
Aloha K, Thank you for taking the time to share your feedback with our team. We are so happy that you enjoyed the location and found it to be rather convenient during your stay. We hope to have the opportunity to welcome you back again soon. Mahalo !