Ratings based on 1,306 Verified Reviews

4.6 out of 5
95% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from San Francisco

Classic Luxury Hotel - Loved every moment here!

Posted Jun 6, 2017
Pros: Service and tranquility- away from the hustle & bustle of touristy Waikiki.
Cons: Pool area could be larger and if they can ensure the dolphins' lagoon space is large enough for all 6 of those amazing creatures that live there!
Location: Very close to Kahala Mall (Olive Tree Cafe has really delicious food...oh and of course there's Whole Foods). 10 min. away from cute town of Kaimuki.
We had our wedding ceremony and our reception here last month! We were greeted with leis upon arriving and warm Aloha hospitality that hearkens back to the glory of classy Hawaiian hotels of yesteryear (such as the Royal Hawaiian). A bottle of champagne gifted from the manager was waiting for us in our room! I grew up in the neighborhood and my family & relatives have always been patrons of this hotel. We have celebrated many birthdays, special occasions and had brunch and dinner at the hotel's restaurants countless times, but this is my first time actually staying here. They were renovating the front-desk/check-in area and moved desks into the grand lobby, so it was kind of crowded, but that was fine. Service was top-notch and super-attentive. There were loud drilling noises on my wedding day when the bridal party started to get ready and all it took was a phone call to front desk and literally 2 min. later the noise stopped completely. They even called 20 min later to follow-up to make sure we were happy, which was impressive, and they also sent up delicious hand-dipped choc-covered macnuts! Staff was amazing and helpful. Loved the chill and relaxed vibe of the resort & beach. Dolphins seemed happy and the kids all loved the marine creatures (honu/sea turtles, sting ray & tropical fish). I also liked the live jazz on the Veranda. All of our guests loved the resort and had such a memorable time. Can't wait to come back!
Comment from Hotel Management
Jun 17, 2017 by Hotel Manager, Hotel Management
Vanessa, thank you for sharing. Best wishes on your marriage! Mahalo.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 5, 2017
We had an excellent stay and it is the best place in Oafu.
Comment from Hotel Management
Jun 17, 2017 by Hotel Manager, Hotel Management
Thank you for sharing. Mahalo.
5 out of 5
Recommended
for Everyone
by A verified traveler from Seattle

Sweet Retreat

Posted Jun 4, 2017
Beautiful, Relaxing, Amazing surprises and special treatment. I want to keep this little Gem a secret.
Comment from Hotel Management
Jun 17, 2017 by Hotel Manager, Hotel Management
hi, Susan. Thank you for sharing. We are not exactly a secret, but we strive to make every guest's experience as you described. Mahalo.
4 out of 5
Recommended
for Everyone
by A verified traveler from beverly hills, CA

Private Beach, And People who care about your Stay

Posted May 29, 2017
This hotel has the bones of a five star hotel, perfect location, great restaurants, and staff. However, the rooms are a little dated, but they are in the process of renovating. The Staff is amazing!!! They go above and beyond. The restaurants are good. Although my wife and I didn't have a good meal at Hoku's, but we had many amazing meals at Plumeria, and the Italian restaurant was outstanding!! Overall, I would recommend this hotel.
Comment from Hotel Management
Jun 4, 2017 by Hotel Manager, Hotel Management
Jeff, thank you for sharing your experience. Our staff loves to make each guest experience memorable. Hope to see you again.
4 out of 5
Recommended
for Everyone
by A verified traveler from orange county

Beautiful location with wonderful service

Posted May 26, 2017
First off... Noel at the front desk was amazing. We were set up for an upgrade and boy did we get hooked up. Right time right place I guess. Our new room had a beautiful view of the golf course and the beach. Just stunning. From start to finish the stag was beyond helpful. So friendly! The beach is perfect. No rocks or big waves. A bit windy at this location but we didn't mind... helped with the heat and humidity. Rooms are lovely. The night turn down was always on point. Extra waters were left every night. Renovations are going on currently but it didn't effect us at all. Loved our stay at the Kahala.
Comment from Hotel Management
May 28, 2017 by Manager, Hotel Management
Sadie, appreciative of your comments. We hope to see you soon. Mahalo.
5 out of 5
Recommended
for Everyone
by A verified traveler from san francisco

Ghe Kahala is hard to beat, one of the best!

Posted May 25, 2017
Every aspect of this hotel was excellent. To top it off, we were upgraded at checkin to a delux room on a high floor with balcony. The lady at reception was by far the nicest we've encountered in all our years of travel, which is over 50 years. She was personal and professional st the same time.
Comment from Hotel Management
May 28, 2017 by Manager, Hotel Management
Our staff delights in such comments. Thank you. Mahalo.
5 out of 5
Recommended
for Everyone
by A verified traveler from Calie

Celebrating Mother Day And Birthday.

Posted May 16, 2017
Pros: every thing, was top
Cons: take away of construction! I know is just Temp.
Location: Prefect and at a dead end.
Top of the line in cleanness and the Services Awesome.... Had a Spa Day. Love it. Shopping right on the property. Dolphins, Turtles and a beautiful wall of Orchids. room service & Pool side great experiences.
Comment from Hotel Management
May 17, 2017 by Hotel Manager, Hotel Management
We are glad you celebrated Mother's Day with us. Thank you for being understanding as we complete some renovations. We hope to see you again soon. Mahalo.
5 out of 5
Recommended
for Everyone
by A verified traveler

Perfection

Posted May 13, 2017
Pros: see above
Cons: They need to put a functioning lock on the first floor shower/changing room inside the hospitality suite. Hotel guest walked in on my naked self.
Location: Its Hawaii baby!
Lovely hotel, right on the beach, friendly helpful staff, great food, great room, scenic grounds with outside restaurant. Interior beautiful with multiple artistic colored glass chandeliers. Loved the location outside the hectic Honolulu but conveniently located. This was the romantic location for weddings as they averaged 3 per day. I had mixed feelings about keeping 6 dolphins in the small pool and one lone sea turtle but other guests seemed to like the idea.
Comment from Hotel Management
May 17, 2017 by Hotel Manager, Hotel Management
Oh my! We will certainly have our maintenance staff double check that door. Thank you for sharing. Rest assured, Dophin Quest takes care of our wildlife to the highest standards ... and touch. Mahalo.
4 out of 5
Recommended
for Everyone
by A verified traveler

This is our 2nd stay at the Kahala

Posted Apr 15, 2017
Love the private beach access and picturisc scenery. Rooms are comfy with large open space and stunning view even for the standard rooms. Wish they had 2 queens instead of the doubles. Overall, great service! We were welcomed with flower lei's and plush dolphins for the kids.
Comment from Hotel Management
Apr 30, 2017 by Hotel Manager, Hotel Management
We appreciate your feedback and hope to see you again! Mahalo.
4 out of 5
Recommended
for Families
by A verified traveler from Dalton, GA

Great service, well maintained old property

Posted Apr 14, 2017
Pros: Staff, location
Cons: Lower cost of restaurants, self-parking, and extras like the dolphin experience. Prices were astromonical even for this nice of a hotel.
Location: Good locale east of the Honolulu traffic, but close enough to get in whenever you want to. Also close/easy drive to must-visit places east and north.
Staff is friendly and fantastic, very responsive. Pillows lacked firmness and were very uncomfortable, beds small. Cost of dining and amenities at hotel bordered on usury, so we ended up eating at restaurants elsewhere most of the stay. Ideal location on Oahu ... easy drive west into Honolulu or east to must-see places like Haunama Bay, Sandy Beach, Lanikai Beach, etc.
Comment from Hotel Management
Apr 30, 2017 by Hotel Manager, Hotel Management
Rod, thank you for the feedback. We strive to keep our costs consistent with other hotels and restaurants in our competitive group. Our goal is to provide guests the best experience in Hawaii. Mahalo.