Ratings based on 3,830 Verified Reviews

4.4 out of 5
92% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from ny

Posted Apr 25, 2017
Pros: The beautiful property and the live music by the pool
Cons: Would of liked to have been greeted with leis, etc like other resorts.
we had a very relaxing stay, the staff is very friendly and helpful. There is a lot to do onsite.
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful

Posted Apr 24, 2017
Beautiful view, nice, clean, everyone was very friendly and helpful.
5 out of 5
Recommended
for Everyone
by A verified traveler

Wonderful place! will return!!

Posted Apr 20, 2017
Where do I begin. Maybe with the only negative and that is the price of everything. Alcohol is $8-14 per drink and every meal (for two) ends up being at least $50. Ok, now, our room was on the 6th floor and had an amazing view (we upgraded for a small fee and it was worth it). The beach was lovely, snagged a free umbrella and chairs and stayed all day, the snorkeling was not that great. The pool and hot tub area were great, lots of kids though, but that wasn't a big deal for us. There is an adult only hot tub. Husband surfed the break right next to the pool and was very happy. We visited to spa and loved our deep tissue massages. Everything was top notch! On the way up stop in Haleiwa at a food truck, you won't be disappointed.
Comment from Hotel Management
Apr 22, 2017 by Helene, Hotel Management
Thank you for staying with us. Please some back again.
5 out of 5
Recommended
for Everyone
by A verified traveler

Paradise

Posted Apr 19, 2017
Pros: Everything
Cons: Nothing
Location: On site activities for everyone Hiking, beach,surfing,paddling,horseback riding, tennis,golf
Fantastic location on the quiet north shore with staff ready to ensure your stay is enjoyable
Comment from Hotel Management
Apr 19, 2017 by Helene, Hotel Management
Thank you for staying with us. Please come back again.
5 out of 5
Recommended
for Everyone
by A verified traveler from New Jersey

An excellent place to stay on Hawaii's North Shore

Posted Apr 16, 2017
Pros: We stayed in a beach cottage, which was terrific: roomy, with a great Hawaii ambience. The room service staff was terrific, very friendly.
Cons: We were in a far beach cottage and the wifi was spotty: I had to set up a personal hotspot to get reliable service.
Location: Great resort featuring a terrific pool, nice beach and good indoor gym. The food trucks off the property are handy when you're out driving.
Golf every morning, the resort has one good course (Fazio) and one great one (Palmer). Driving around the north shore in the afternoons in our rental car. Free entertainment around the Turtle Bay pool every evening. Dinner at the resort every night: four good choices, from casual pool-side to fancy. Great breakfast buffet too. The staff was very helpful and friendly in all departments.
Comment from Hotel Management
Apr 19, 2017 by Helene, Hotel Management
Thank you for staying with us. Please come back again.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 16, 2017
Paradise🌴 I little pricey but if you want to get away and unwind this is it!!
Comment from Hotel Management
Apr 19, 2017 by Helene, Hotel Management
Thank you for staying with us. Please come back again.
3 out of 5
by A verified traveler

Posted Apr 8, 2017
Cons: See above.
Location: We came for a wedding the only thing we did was go to the pool.
Upon arriving -the check in was as expected. We were there for a wedding located near the stable area. My husband uses a walker. We were told that a golf cart would be available for use to and from the stable area but when the time came I checked with valet parking (which was where we were told to inquire). They sent us to another place - they said they only arranged golf carts if the person was horse back riding. We were never given information on getting to the pool by using the elevator and there are many many steps with no handicap accessibility marked. The green program was never explained to us although we did not have our room cleaned daily.
Comment from Hotel Management
Apr 18, 2017 by Vice President & General Manager, Hotel Management
Aloha, Mahalo for taking the time to write a review. We apologize for the confusion regarding the use of a golf cart for your husband. We will be reviewing our current process to see what we can do to improve in the future. Your review is being shared with the various managing departments to further discuss how we can best serve our guests. Again our apologies for the confusion. Warm Aloha, Danna Holck
5 out of 5
Recommended
for Everyone
by A verified traveler

Relaxing getaway by the beach

Posted Apr 6, 2017
Hotel has been upgraded, nicely decorated. Great food, exceptional and friendly staff, spacious gym facility and excercise classes to keep you fit on your vacation and beautiful view of the ocean. Rooms are clean and comfortable. There is a smaller pool for the kids with a water slide, and a larger pool for the entire family/adults. Or you can hang out on the beach and snorkel, take surf lessons or look for sea creatures in the tide pools.
Comment from Hotel Management
Apr 19, 2017 by Helene, Hotel Management
Thank you for staying with us. Please come back again.
5 out of 5
Recommended
for Everyone
by A verified traveler from Denver

Perfect resort to relax

Posted Apr 6, 2017
Wonderful resort. Staff was amazing and made us feel so comfortable and welcomed. Tutu is such a beautiful soul. Views are spectacular and the ahi salad is absolutely delicious.
Comment from Hotel Management
Apr 19, 2017 by Helene, Hotel Management
Thank you for staying with us. Please come back again.
5 out of 5
Recommended
for Everyone
by A verified traveler

Amazing view and location

Posted Apr 5, 2017
Pros: The lobby was beautiful, the room was large, clean, well equipped.
Cons: The balcony in our room was small- not really enough room to use. There were rooms that had larger balconies which would have been nice.
Location: We visited the Polynesian Center, drove down the coast to see the sites, visited Surf and Sea for great shopping.
We spent 5 days in Oahu- two in Waikiki and then headed to the North shore as my husband wanted to see the waves. We were extremely happy with the resort and the room. It was small enough that we didn't feel like we were at amusement park and have to take a golf cart from one spot to another. Everything you needed was right there. The sunsets were amazing, the beach was clean and accessible, chairs, towels and everything you needed. The only complaint is we didn't come sooner and stay longer. We will be back.
Comment from Hotel Management
Apr 19, 2017 by Helene, Hotel Management
Thank you for staying with us. We look forward to seeing you again!