Ratings based on 31 Verified Reviews

3.5 out of 5
79% of guests recommend
3.5 Room cleanliness
4.1 Service & staff
3.5 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
2 out of 5
Recommended
for Everyone
by A verified traveler from Denver

Simple place near park and short walk to beach

Posted Mar 24, 2017
Overall decent rate for subpar quality. Room was stated as renovated, but bathroom was not. Slow shower drain, dated vanity, sink leaked under counter (soaked personal items unknowingly, and the king bed sounded as if it was wrapped in plastic and had a major indentation on one side. Room 1406. Stating all that, maybe some of the other rooms were fully upgraded and don't require maintenance. The breakfast buffet is a nice morning snack, but far from breakfast. However, the staff was sweet, kind, and professional
Comment from Hotel Management
Mar 24, 2017 by Kai - Guest Experience Manager, Hotel Management
Aloha Ken, Thank you staying with us at the Waikiki Gateway Hotel and taking the time to share your experience. I am very sorry to hear about the issues you experienced with the plumbing and the bed. We have a bathroom project underway that will be completed in the near future. I sincerely apologize that you had this happen to you. We will also check and correct the bed in your room. Our beds are widely praised by our guests and we want to make sure that everybody has a comfortable sleep; I apologize that we fell short of this goal during your stay. I greatly appreciate your feedback and will use the information to continue improving the guest experience at our hotel. I am very happy to hear your praise of our staff, the Love & Aloha provided by our outstanding team is a source of great pride to me and our hotel. Again, thank you very much for taking the time to share your feedback; it is truly appreciated. Love & Aloha, Kainua Hopkins Guest Experience Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice, reasonably priced hotel. Close to everything

Posted Mar 20, 2017
Pros: Proximity to everything in Waikiki
Cons: Breakfast buffet, add jacuzzi, TLC to the small details in the rooms
Location: Everything is close by!
The staff was amazing. When they found out we were from Maui, they treated us like royalty. Kama'aina should definitely give this place a try
Comment from Hotel Management
Mar 21, 2017 by Kai - Guest Experience Manager, Hotel Management
Aloha and mahalo for staying with us at the Waikiki Gateway hotel. We are so glad you enjoyed your stay. Thank you for taking the time to share your experience. We hope to have the opportunity to host you again.
5 out of 5
Recommended
for Everyone
by A verified traveler from new york

Posted Mar 17, 2017
That hotel had an older feel to it we stayed at the hyatt,Marriott,courtyard and this was our favorite.the staff was excellent, room was large, huge corner balcony. Views of city,Punta in and ocean. I would definitely recommend staying here. Ask for the room on 16th floor corner balcony ..awesome
Comment from Hotel Management
Mar 21, 2017 by Kai - Guest Experience Manager, Hotel Management
Aloha and mahalo for staying with us at the Waikiki Gateway Hotel. We are happy to hear that you enjoyed your stay. Thank you for taking the time to share your experience. We look forward to hosting you again. Love & Aloha!
3 out of 5
Recommended
for Everyone
by A verified traveler from Calgary

Good location and value.

Posted Mar 15, 2017
You can't beat the value for this place, it's located on the end of the main boardwalk and only a 10 minute walk to the beach. Our room was a partial renovated room, the actually room was large and spacious and had two queen beds but the washroom was outdated and in need of a makeover. The staff was very helpful, pleasant and friendly...Erick was an outstanding valet guy and always so positive and friendly.
Comment from Hotel Management
Mar 24, 2017 by Kai - Guest Experience Manager, Hotel Management
Aloha, Thank you very much for staying with us and taking the time to share your experience at our hotel. I am very happy to hear that the staff took great care of you. Thank you very much for recognizing Erick; it is caring team members like him that share Love & Aloha with all of our guests to create wonderful memories. We do have a great location and very spacious rooms as you mentioned. We also have a bathroom project which will further enhance the experience for our guests. This project will be completed in the near future. Mahalo for your feedback. I hope that we have the opportunity to host you again. Love & Aloha forever, Kainua Hopkins Guest Experience Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from b

Convenient plus nice green space

Posted Mar 14, 2017
I have stayed a lot of hotels and this hotel has one of the nicest staff I have ever experienced
Comment from Hotel Management
Mar 21, 2017 by Kai - Guest Experience Manager, Hotel Management
Aloha and mahalo for staying with us at the Waikiki Gateway Hotel. We are happy to hear that you enjoyed your stay. Thank you for taking the time to share your experience. We look forward to hosting you again. Love & Aloha!
4 out of 5
Recommended
for Everyone
by A verified traveler from Fargo, ND

Good value for the price/cost.

Posted Mar 13, 2017
Great location - near beach, shopping, many restaurants, and bus lines. Breakfast was OK, but usually crowded. Staff was excellent. Charley Taxi was best shuttle service (and lowest price) from airport (for our group of three people).
Comment from Hotel Management
Mar 21, 2017 by Kai - Guest Experience Manager, Hotel Management
Aloha and mahalo for staying with us at the Waikiki Gateway Hotel. We are happy to hear that you enjoyed your stay. Thank you for taking the time to share your experience. We look forward to hosting you again. Love & Aloha!
4 out of 5
Recommended
for Everyone
by A verified traveler

Convenient to the beach and waikiki shops restarau

Posted Mar 10, 2017
Pros: Had a microwave as well as a small fridge which is a must.Kerig coffee makeralso great idea.Balcony is a must which I used often.Room size was adaquet
Location: Close to many shops ,restaraunts and bus services.Not to far from Ala Moana shopping mall.
Very friendly staff and have been renovating,although my room was not done as yet.I would stay there again for sure and recommend it. Good value accomadation..
5 out of 5
Recommended
for Everyone
by A verified traveler from New Mexico

Nice hotel for a good price.

Posted Mar 9, 2017
Pros: Laundry facility on site, breakfast buffet, close to beach and shopping centers.
This was my first time to Hawaii. I booked this hotel because of the price and they had a breakfast buffet available to purchase. Second, they had laundry facilities on site. When we got to the hotel, the staff were very nice and helpful. The first weekend, the breakfast buffet was $15. Then we noticed it went down to $13. By the end of the stay the breakfast buffet was free to hotel guests, which was an unexpected and added bonus. The rooms were nice and clean. The cleaning staff were very polite. I would recommend this hotel to friends and family.
Comment from Hotel Management
Mar 21, 2017 by Kai - Guest Experience Manager, Hotel Management
Aloha and mahalo for staying with us at the Waikiki Gateway Hotel. We are happy to hear that you enjoyed your stay. Thank you for taking the time to share your experience. We look forward to hosting you again. Love & Aloha!
3 out of 5
Recommended
for Everyone
by A verified traveler

Great location to the beachwalk

Posted Mar 9, 2017
Pros: Friendly staff, great lobby and nice rooms.
Cons: The bathrooms
Location: Close to restaurants and shopping. Go to the Cream Pot for brunch
My unit was initially small but was upgraded to a larger room. Much nicer to be able to move about and have space for my things. The rooms were upgraded, but the bathrooms were not yet.
Comment from Hotel Management
Mar 21, 2017 by Kai - Guest Experience Manager, Hotel Management
Aloha and mahalo for staying with us at the Waikiki Gateway Hotel. We are happy to hear that you enjoyed your stay. Thank you for taking the time to share your experience. We have started a project to update our bathrooms which will be completed in the near future. In the mean time we will keep providing the excellent service that we are known for. We look forward to hosting you again. Love & Aloha!
3 out of 5
Recommended
for Everyone
by A verified traveler from alberta , canada

location is good, close to beach.

Posted Mar 8, 2017
stay for 5 night. it is ok for the price. a little bit noise