Simple place near park and short walk to beach
Posted Mar 24, 2017
Overall decent rate for subpar quality. Room was stated as renovated, but bathroom was not. Slow shower drain, dated vanity, sink leaked under counter (soaked personal items unknowingly, and the king bed sounded as if it was wrapped in plastic and had a major indentation on one side. Room 1406. Stating all that, maybe some of the other rooms were fully upgraded and don't require maintenance. The breakfast buffet is a nice morning snack, but far from breakfast. However, the staff was sweet, kind, and professional
Comment from Hotel Management
Mar 24, 2017 by Kai - Guest Experience Manager, Hotel Management
Thank you staying with us at the Waikiki Gateway Hotel and taking the time to share your experience. I am very sorry to hear about the issues you experienced with the plumbing and the bed. We have a bathroom project underway that will be completed in the near future. I sincerely apologize that you had this happen to you.
We will also check and correct the bed in your room. Our beds are widely praised by our guests and we want to make sure that everybody has a comfortable sleep; I apologize that we fell short of this goal during your stay.
I greatly appreciate your feedback and will use the information to continue improving the guest experience at our hotel.
I am very happy to hear your praise of our staff, the Love & Aloha provided by our outstanding team is a source of great pride to me and our hotel.
Again, thank you very much for taking the time to share your feedback; it is truly appreciated.
Love & Aloha,
Guest Experience Manager