Ratings based on 2,036 Verified Reviews

3.8 out of 5
87% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Orange, CA

This is a great hotel.

Posted May 27, 2017
I would stay here again. Close to everything,been 1 block away. Staff is very friendly and helpful.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 25, 2017
Convenient location, Excellent WiFi and free! Great staff.
Comment from Hotel Management
May 25, 2017 by Guest Relations, Hotel Management
Aloha and thank you for your comments! We are glad to know that you enjoyed your stay with us including our WiFi services, great staff and central location! We hope to have you back again soon! Sincerely, Guest Relations Waikiki Resort Hotel
4 out of 5
Recommended
for Everyone
by A verified traveler from NSW, Australia

Great location.. lovely pool and outstanding staff

Posted May 23, 2017
We had to check in late due to our flight arrival time. Friendly staff at the desk and checkin was quick. Our room was on a very busy level so we asked in the morning if there was something a little quieter. Supervisor upgraded us instantly. Amazing staff and fanulous location. Cant wait to come back..
Comment from Hotel Management
May 25, 2017 by Guest Relations, Hotel Management
Aloha Sheena, We are very glad to hear that you enjoyed your stay with us and that our manager was able to make your stay more comfortable! We look forward to having you back again soon! Mahalo nui loa!
3 out of 5
Recommended
for Everyone
by A verified traveler from W

Good location

Posted May 22, 2017
Older Hotel but clean. Rooms are pretty tight but comfortable. Location is the best part. Walking distance to Waikiki Beach.
Comment from Hotel Management
May 25, 2017 by Guest Relations, Hotel Management
Aloha Paula, Thank you for your review and comments. We are glad to hear that you found your rooms to be comfortable and that you enjoyed our property's central location in the heart of Waikiki! We hope to have you back again soon! Sincerely, Guest Relations Waikiki Resort Hotel
5 out of 5
Recommended
for Everyone
by A verified traveler

Really nice hotel close to everything.

Posted May 22, 2017
Pros: I liked the closeness to everything in Waikiki. I was able to walk everywhere except when I was checking out other places on the island.
Location: The beach was right across the street. Shopping was a few blocks down from the hotel. The Zoo and the Army Mueseum are also within walking distance.
The staff made everything really comfortable and relaxing. Room was clean and comfortable.
Comment from Hotel Management
May 25, 2017 by Guest Relations, Hotel Management
Aloha and thank you for your wonderful 5-star review! We are so pleased to know that you enjoyed your stay with us and we hope that you will join us again soon. Mahalo nui loa!
3 out of 5
by A verified traveler from Toronto, ON

Posted May 21, 2017
The staff here are great, the lobby is nice, and the location is fantastic. Our room had a king size bed, view of the beach, a microwave, fridge and sink, as well as coffee maker. It was comfortable and clean but outdated. Very outdated. I should also mention its was extremely noisy at night and especially in the wee hours of the morning. Garbage collection was at 5am and the noise was terrible. No one can sleep through that.
Comment from Hotel Management
May 25, 2017 by Guest Relations, Hotel Management
Aloha and thank you for your review and comments! Please keep in touch to hear about an exciting room refresh coming to our property soon which will address many of your concerns. We are glad to know that you enjoyed your stay with us and that our staff and fantastic location helped to make your stay special! Sincerely, Guest Relations Waikiki Resort Hotel
4 out of 5
Recommended
for Everyone
by A verified traveler

Great location, nest to beach

Posted May 20, 2017
Pros: Location
Cons: Hotel charged about $16 extra per day for room wifi, However; the room wifi did not workl most of the time; this charge must be refunded
Location: Nice restaurants, local public bus stops are nearby
Quite good, hotel staff very pleasant, Hotel restaurant provides good breakfast buffet
Comment from Hotel Management
May 20, 2017 by Guest Relations, Hotel Management
Aloha vka, Thank you for your comments and review! We are glad to hear that you enjoyed your stay with us overall and that you had a nice time in Waikiki! We will be further investigating the problems you reported with the WiFi to ensure that it does not happen again. Thank you very much! Guest Relations Waikiki Resort Hotel
3 out of 5
Recommended
for Everyone
by A verified traveler from Scottsdale,Arizona

Nice view ocean on 14 FLOORS ?' No sunrise and set

Posted May 19, 2017
The manager don't provider flashback ring door bell.. the maiantaince dont feel like want put and hook it .. almost staffs are sour bitter friendly PLUS the door bell guy asked me to pay bag fee for holding until check in..i arrivered honohulu morning
Comment from Hotel Management
May 25, 2017 by Guest Relations, Hotel Management
Aloha KENizoV, Thank you for your comments. Please know that we take our guest's concerns very seriously and we will be further investigating these issues to ensure that they do not continue. We hope that you enjoyed your stay in Waikiki. Sincerely, Guest Relations Waikiki Resort Hotel
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 17, 2017
Great staff and an affordable nice hotel close to everything. Parking not free.
Comment from Hotel Management
May 18, 2017 by Guest Relations, Hotel Management
Aloha and thank you for your wonderful review! We are very glad to hear that you enjoyed your stay with us including our great staff and location! We hope to have you back again soon! Sincerely, Guest Relations Waikiki Resort Hotel
4 out of 5
Recommended
for Everyone
by A verified traveler from Sydney Australia

Well positioned hotel and close to the beach

Posted May 15, 2017
Pros: Centrally located and close to public transport
Cons: Rooms could do with a new coat of paint and taps/showers updated.
Location: Well situated with major stores/ shopping malls only a short walk
Our first visit to O'hau and facilities, things to do and transport all nice and handy.
Comment from Hotel Management
May 18, 2017 by Guest Relations, Hotel Management
Aloha Aussie, Thank you for your thoughtful review and comments! We are very happy to know that you enjoyed your stay with us including our property's central location in the heart of Waikiki! We hope to have you back again soon! Sincerely, Guest Relations Waikiki Resort Hotel