Ratings based on 1,437 Verified Reviews

3.8 out of 5
86% of guests recommend
4.0 Room cleanliness
3.8 Service & staff
3.7 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Honolulu

Nice hotel with a great view

Posted Feb 20, 2017
Great view with restaurants and stores close by. Was able to enjoy the stay for the weekend and dine at Signatures - awesome restaurant with great staff!
Comment from Hotel Management
Feb 20, 2017 by Bill, Hotel Management
Mahalo for the kind words from a sophisticated traveler, we are grateful to have had the opportunity to host you and we hope you return soon. Warmest Aloha and Ā hui hou kākou (Until we meet again)
3 out of 5
by A verified traveler from WA

Ala Moana-2

Posted Feb 15, 2017
Pros: location
Cons: renovate bathroom, lanai door difficult locking. vacuum behind furniture
Location: located in the city so next to everything, shopping mall, beach, more restaurants
convenient location, this time got a little view of the ocean and shopping mall parking so could leave lanai door open, didn't see housekeeper but she fulfilled request for more towels and blanket, appreciate that, Mahalo! it's an old hotel with small room, perfect as rest stop if you're out of the hotel most of the visit.
Comment from Hotel Management
Feb 16, 2017 by Bill, Hotel Management
We appreciate you bringing these matters to our attention for it is only through your caring concern that we improve and live up to the standards you, our valued guest, deserve. Mahalo for staying with us and we regret any inconvenience you encountered. Our aim is to earn a "WOW" next time you stay with us. Warmest Aloha and Ā hui hou kākou (Until we meet again)
5 out of 5
Recommended
for Everyone
by A verified traveler from Hilo, Hawaii

excellent hotel

Posted Feb 6, 2017
Pros: Very clean and well kept for a old hotel
Cons: Nothing!
Location: Very convenient location. Next door to Ala Moana Shopping Center and across the street from the beach as well as being close to Waikiki.
Enjoyed our stay at this hotel. The hotel staff were very friendly and helpful. !
Comment from Hotel Management
Feb 9, 2017 by Bill, Hotel Management
Music to our ears! Glad to know you enjoyed and we look forward to hosting you again and thank you for your kind words and patronage! Shopping, sun, fun and a convenient place to serve a base for exploring the wonders and delights of our beautiful Island yet near enough to enjoy the excitement of Waikiki. Mahalo nui loa (Thank you very much) Warmest Aloha and Ā hui hou kākou (Until we meet again)
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Feb 3, 2017
We had a great time staying at the hotel ! We would definitely come back here !
Comment from Hotel Management
Feb 4, 2017 by Bill, Hotel Management
Music to our ears! Glad to know you will be back soon and we look forward to hosting you again and thank you for your kind words and patronage! Shopping, sun, fun and a convenient place to serve a base for exploring the wonders and delights of our beautiful Island yet near enough to enjoy the excitement of Waikiki. Mahalo nui loa (Thank you very much) Warmest Aloha and Ā hui hou kākou (Until we meet again)
3 out of 5
Recommended
for Everyone
by A verified traveler from kona,

Attractive location.

Posted Feb 3, 2017
Cons: Some of the workers were a little grumpy.
Location: Mall, beach, dining
Connected to the mall by sky bridge and across the street from the convention center. Perfect hotel for the purpose of my trip to Oahu.
Comment from Hotel Management
Feb 3, 2017 by Bill, Hotel Management
So sorry you ran into "Grumpy" and not "Aloha"! We appreciate you bringing these matters to our attention for it is through your caring concern that we improve and live up to the standards all our valued guests deserve. Glad you enjoyed depite "Grumpy". Mahalo nui loa (Thank you very much) Warmest Aloha and Ā hui hou kākou (Until we meet again)
4 out of 5
Recommended
for Everyone
by A verified traveler from Beijing

Posted Jan 31, 2017
In fact the same hotel as Ala Moana by LSI so the good things are same.
Comment from Hotel Management
Feb 2, 2017 by Bill, Hotel Management
First of all, thank you for selecting the Ala Moana Hotel Condominium for your recent stay in Honolulu. Being a hotel condominium, management structure is very unique. Although the hotel rental program manages the majority of units in the building, a handful of unit owners prefer to self-manage or contract outside property management companies such as Luxury Suites International and others. Therefore we have no control over these privately managed units and their daily operations, which include reservations, housekeeping and maintenance. The Ala Moana Hotel Rental Program management, staff and employees pride ourselves in providing excellent service for all hotel guests. The units under our management are maintained with high standards. We hope you will stay with us again on your next visit to Oahu and invite you to book your reservations directly on hotel’s website. Aloha E Komo Mai!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 29, 2017
Pros: Close to the Ala Moana shopping center.
Rooms are clean and the staff is very friendly. The hotel is close to shopping and dining facilities.
Comment from Hotel Management
Jan 30, 2017 by Bill, Hotel Management
Music to our ears! Glad to know you enjoyed and we look forward to hosting you again and thank you for your kind words and patronage! Shopping, sun, fun and a convenient place to serve a base for exploring the wonders and delights of our beautiful Island yet near enough to enjoy the excitement of Waikiki. Mahalo nui loa (Thank you very much) Warmest Aloha and Ā hui hou kākou (Until we meet again)
4 out of 5
Recommended
for Everyone
by A verified traveler

Great Location

Posted Jan 29, 2017
Pros: convenient location
the hotel is just a couple of meters away from shopping mall with a convenient 2nd floor access. all tour companies will pick you up and drop you off on the hotel.
Comment from Hotel Management
Jan 31, 2017 by Bill, Hotel Management
Music to our ears and we like the way you think. A location convenient to all the wonders our beautiful Island has to offer yet near enough to enjoy the excitement of Waikiki. Mahalo nui loa (Thank you very much) Warmest Aloha and Ā hui hou kākou (Until we meet again)
4 out of 5
Recommended
for Everyone
by A verified traveler from Jackson MS

Nice hotel close to shopping and beaches

Posted Jan 26, 2017
Pros: Expedia expert, location
Cons: Room was outdated
Location: Ala Moana mall, Waikii beach
Hotel is beautiful and in a great location! Not directly on the beach, but close enough to walk. The rooms left something to be desired, however we didn't go to Hawaii to spend time in the room! great restaurants surrounding the hotel that are connected by walkways. Staff was very helpful and courteous. Local Expedia expert as soon as you walk in the door was VERY helpful
Comment from Hotel Management
Jan 26, 2017 by Bill, Hotel Management
Mahalo for the kind words and we look forward to hosting you soon. Shopping, sun, fun and a convenient place to serve a base for exploring the wonders and delights of our beautiful Island - hurry back soon Warmest Aloha and Ā hui hou kākou (Until we meet again) P.S. We have a number of larger rooms you can try when you return and we certainly hope that you do!
4 out of 5
Recommended
for Everyone
by A verified traveler from Toronto

Good location

Posted Jan 25, 2017
Stayed on 30th floor in a standard room with a partial ocean view. View was amazing and unlike other hotel balconies I've encountered mostly blocked off from your neighbours for privacy. Right beside Ala Moana Center which has a transit hub if you're without a car; as well as shops and dining options. Waikiki and beaches an easy walk. Downsides I encountered were somewhat thin walls, and getting an elevator can take a bit of time. Also if booking with Expedia don't expect any perks.. even though I was staying for a week still was given the dreaded room across from the elevator, and in this case also the soda and ice machines. Wasn't an issue early in the week but by the weekend the hotel seemed much busier and hence much more noise from the hallway.
Comment from Hotel Management
Jan 25, 2017 by Bill, Hotel Management
Mahalo for the kind words from a sophisticated traveler, we are grateful to have had the opportunity to host you and we hope you return soon. Next time we'll keep you away from the ice machine! Mahalo nui loa (Thank you very much) Warmest Aloha and Ā hui hou kākou (Until we meet again)