Ratings based on 2,939 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
87% of guests recommend
4.0 Room cleanliness
3.8 Service & staff
3.8 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler

Regular Customer

Posted Aug 24, 2016
Pros: Its location.
Cons: Checking in and out.
Location: Ala Moana Shopping Mall is huge! Beach a block away. Waikiki down the road. Restaurants... its central to everything.
I've stayed at the Ala Moana, many times. The rooms are not that big, but they are clean. The biggest attraction for me is the location - it is central to everything. The hotel is always busy; as a result checking in and out can be a little bit slow.
Comment from Hotel Management
Aug 24, 2016 by Bill, Hotel Management
Music to our ears and we like the way you think. A location convenient to all the wonders our beautiful Island has to offer yet near enough to enjoy the excitement of Waikiki. Mahalo for being a regular!!! Warmest Aloha and Ā hui hou kākou (Until we meet again)
4 out of 5
by A verified traveler

Convenient and Clean

Posted Aug 23, 2016
Room was clean, though bath tub drain was slow. Staff extremely courteous!
Comment from Hotel Management
Aug 24, 2016 by Bill, Hotel Management
Mahalo for staying with us and we regret any inconvenience you encountered. Our aim is to earn a "WOW" next time you stay with us.Hope you reported that drain. We will make sure you have a clear one next time - hurry back! Warmest Aloha and Ā hui hou kākou (Until we meet again)
4 out of 5
by A verified traveler

アラモアナショッピングセンターに直結!

Posted Aug 21, 2016
ホテル2階からアラモアナショッピングセンター(メイシーズ)に駐車場を介して直結しているのが、何より便利!買い物もスムーズにでき、荷物も置きに帰れます! 13階に宿泊でしたが、夜も静かで風も入ってきて気持ち良かったです。
5 out of 5
by A verified traveler from san diego CA

Great location near the mall. Very clean.

Posted Aug 20, 2016
I would definitely stay there again. Convenient location. Friendly staff.
Comment from Hotel Management
Aug 20, 2016 by Bill, Hotel Management
We like the way you think. Mahalo for allowing us to host you and hurry back soon! Warmest Aloha and Ā hui hou kākou (Until we meet again)
4 out of 5
by A verified traveler from Brazil

Excellent location

Posted Aug 20, 2016
Very convenient, very kind staff, clean room and facilities. Would come back and stay there again.
Comment from Hotel Management
Aug 20, 2016 by Bill, Hotel Management
Music to our ears and we like the way you think. A location convenient to all the wonders our beautiful Island has to offer yet near enough to enjoy the excitement of Waikiki. Mahalo nui loa (Thank you very much) Warmest Aloha and Ā hui hou kākou (Until we meet again)
5 out of 5
by A verified traveler from portland,ore

Upgrade was awesome view close to shopping,food

Posted Aug 20, 2016
Pros: Cleanliness and location
Location: Perfect
Because room not ready got free upgrade.like access to shopping mall.all staff outstanding.
Comment from Hotel Management
Aug 20, 2016 by Bill, Hotel Management
We are so pleased you enjoyed; please hurry back soon so that we may host you again. Mahalo nui loa (Thank you very much) Warmest Aloha and Ā hui hou kākou (Until we meet again)
3 out of 5
by A verified traveler

買い物に便利

Posted Aug 19, 2016
Cons: フロントの方の対応が事務的な人が多い事が気になりました。またエキストラベッドのターンダウンも毎回依頼して来てもらうものでした。
Location: やはりアラモアナなのでショッピングへのロケーションは抜群です。途中荷物を置きに戻り、また身軽に出かけることも可能です。
買い物の足場として選んだのですが、意外にも景色が抜けていて海の上にかかる虹を何回も見られたことが予想外の成果でした。
4 out of 5
by A verified traveler from 東京

ショッピングに最高

Posted Aug 18, 2016
ショッピングセンターの隣 レストラン 買い物には最高です 買い物で両手がふさがったら 一回ホテルの部屋に戻って ひと休み ネイティヴ気分です 客層も ハワイに頻回に 来ている人が多いと思います ロビーも広く スタバ 奥にコンビニ有り 便利です ロビーは団体でざわざわ!! 嫌ですよね このホテルは そんな事は有りません 外人が多く アメリカ旅行気分が味わえます 多くの航空会社の スタッフ指定ホテルです ロビーには パイロット CA 良く見かけます
Comment from Hotel Management
Aug 20, 2016 by Bill, Hotel Management
この度はアラモアナ・ホテルをお選び頂きありがとうございました。 お客様のまたのお越しを心よりお待ち申し上げております。 Warmest Aloha, アロハ!
3 out of 5
by A verified traveler from TOKYO

買い物や観光には良いホテルです。

Posted Aug 17, 2016
Pros: 立地が良く、プールやジムの施設が充実している。
Cons: 水回りの設備。
Location: 特に問題無し。
バス、トイレはアメリカンスタイルです。 ウオシュレット等の設備が欲しいです。 また、Wifiが今一でスピードが遅い。
Comment from Hotel Management
Aug 21, 2016 by Bill, Hotel Management
この度はアラモアナ・ホテルをお選び頂きありがとうございました。ご迷惑をおかけしたこと深くお詫び申し上げます。またのお越しを心よりお待ち申し上げております。 Warmest Aloha アロハ!
5 out of 5
by A verified traveler

Goid experience but...

Posted Aug 14, 2016
Had an awesome experience! Only complaint was my room was next to the elevator so was a bit noisy.
Comment from Hotel Management
Aug 16, 2016 by Bill, Hotel Management
Mahalo for the kind words and we look forward to hosting you soon, sorry about the elevator noise. Shopping, sun, fun and a convenient place to serve a base for exploring the wonders and delights of our beautiful Island - hurry back soon