Ratings based on 3,190 Verified Reviews

3.8 out of 5
87% of guests recommend
4.0 Room cleanliness
3.8 Service & staff
3.8 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from hawaii

close to the stores

Posted Feb 27, 2017
i love the up grade. the maids was very nice and clean. my stay was very relaxing.
4 out of 5
Recommended
for Everyone
by A verified traveler from Boston, MA

Nice hotel close to the beac

Posted Feb 27, 2017
Stayed for 10 days with my family and I have no complaints.
Comment from Hotel Management
Feb 27, 2017 by Bill, Hotel Management
Music to our ears! Glad to know you enjoyed and we look forward to hosting you again and thank you for your kind words and patronage! Shopping, sun, fun and a convenient place to serve a base for exploring the wonders and delights of our beautiful Island yet near enough to enjoy the excitement of Waikiki. Mahalo nui loa (Thank you very much) Warmest Aloha and Ā hui hou kākou (Until we meet again)
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 23, 2017
Very convenient location. Staff did their jobs well and quick but weren't very friendly. $20 a day self park sucks but I guess that's how they all are now. The hotel is clean, quiet and very convenient so I stay here often.
Comment from Hotel Management
Feb 24, 2017 by Bill, Hotel Management
Maholo for allowing us to host you and for your feedback. Conveying a sense of aloha should always be part of our mission and you have our apology. Glad to hear you are a regularr and we'll aim to change that impression! Warmest Aloha and Ā hui hou kākou (Until we meet again)
5 out of 5
Recommended
for Everyone
by A verified traveler from Hawaii

Our Stay Was Very Nice

Posted Feb 22, 2017
Pros: I like that you did not have to place a big hold on my Credit Card and that you accept Debit Card.
Cons: Our shower drained but not fast enough....but overall we had a good stay.
Location: Ala Moana Shopping Center was so easy to get to....Loved Our Location.
We had a good stay at the Ala Moana Hotel. Check In was fast, we settled in quickly. Restaurant, Night Club, Starbucks are right within the Hotel which is Great!!
Comment from Hotel Management
Feb 23, 2017 by Bill, Hotel Management
Mahalo for the kind words and we look forward to hosting you soon. Shopping, sun, fun and a convenient place to serve a base for exploring the wonders and delights of our beautiful Island - hurry back soon Warmest Aloha and Ā hui hou kākou (Until we meet again)
4 out of 5
Recommended
for Everyone
by A verified traveler from Honolulu

Nice hotel with a great view

Posted Feb 20, 2017
Great view with restaurants and stores close by. Was able to enjoy the stay for the weekend and dine at Signatures - awesome restaurant with great staff!
Comment from Hotel Management
Feb 20, 2017 by Bill, Hotel Management
Mahalo for the kind words from a sophisticated traveler, we are grateful to have had the opportunity to host you and we hope you return soon. Warmest Aloha and Ā hui hou kākou (Until we meet again)
3 out of 5
by A verified traveler from WA

Ala Moana-2

Posted Feb 15, 2017
Pros: location
Cons: renovate bathroom, lanai door difficult locking. vacuum behind furniture
Location: located in the city so next to everything, shopping mall, beach, more restaurants
convenient location, this time got a little view of the ocean and shopping mall parking so could leave lanai door open, didn't see housekeeper but she fulfilled request for more towels and blanket, appreciate that, Mahalo! it's an old hotel with small room, perfect as rest stop if you're out of the hotel most of the visit.
Comment from Hotel Management
Feb 16, 2017 by Bill, Hotel Management
We appreciate you bringing these matters to our attention for it is only through your caring concern that we improve and live up to the standards you, our valued guest, deserve. Mahalo for staying with us and we regret any inconvenience you encountered. Our aim is to earn a "WOW" next time you stay with us. Warmest Aloha and Ā hui hou kākou (Until we meet again)
5 out of 5
Recommended
for Everyone
by A verified traveler from Hilo, Hawaii

excellent hotel

Posted Feb 6, 2017
Pros: Very clean and well kept for a old hotel
Cons: Nothing!
Location: Very convenient location. Next door to Ala Moana Shopping Center and across the street from the beach as well as being close to Waikiki.
Enjoyed our stay at this hotel. The hotel staff were very friendly and helpful. !
Comment from Hotel Management
Feb 9, 2017 by Bill, Hotel Management
Music to our ears! Glad to know you enjoyed and we look forward to hosting you again and thank you for your kind words and patronage! Shopping, sun, fun and a convenient place to serve a base for exploring the wonders and delights of our beautiful Island yet near enough to enjoy the excitement of Waikiki. Mahalo nui loa (Thank you very much) Warmest Aloha and Ā hui hou kākou (Until we meet again)
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Feb 3, 2017
We had a great time staying at the hotel ! We would definitely come back here !
Comment from Hotel Management
Feb 4, 2017 by Bill, Hotel Management
Music to our ears! Glad to know you will be back soon and we look forward to hosting you again and thank you for your kind words and patronage! Shopping, sun, fun and a convenient place to serve a base for exploring the wonders and delights of our beautiful Island yet near enough to enjoy the excitement of Waikiki. Mahalo nui loa (Thank you very much) Warmest Aloha and Ā hui hou kākou (Until we meet again)
3 out of 5
Recommended
for Everyone
by A verified traveler from kona,

Attractive location.

Posted Feb 3, 2017
Cons: Some of the workers were a little grumpy.
Location: Mall, beach, dining
Connected to the mall by sky bridge and across the street from the convention center. Perfect hotel for the purpose of my trip to Oahu.
Comment from Hotel Management
Feb 3, 2017 by Bill, Hotel Management
So sorry you ran into "Grumpy" and not "Aloha"! We appreciate you bringing these matters to our attention for it is through your caring concern that we improve and live up to the standards all our valued guests deserve. Glad you enjoyed depite "Grumpy". Mahalo nui loa (Thank you very much) Warmest Aloha and Ā hui hou kākou (Until we meet again)
4 out of 5
Recommended
for Everyone
by A verified traveler from Beijing

Posted Jan 31, 2017
In fact the same hotel as Ala Moana by LSI so the good things are same.
Comment from Hotel Management
Feb 2, 2017 by Bill, Hotel Management
First of all, thank you for selecting the Ala Moana Hotel Condominium for your recent stay in Honolulu. Being a hotel condominium, management structure is very unique. Although the hotel rental program manages the majority of units in the building, a handful of unit owners prefer to self-manage or contract outside property management companies such as Luxury Suites International and others. Therefore we have no control over these privately managed units and their daily operations, which include reservations, housekeeping and maintenance. The Ala Moana Hotel Rental Program management, staff and employees pride ourselves in providing excellent service for all hotel guests. The units under our management are maintained with high standards. We hope you will stay with us again on your next visit to Oahu and invite you to book your reservations directly on hotel’s website. Aloha E Komo Mai!