Pillowtop beds, in-room safe, blackout drapes, iron/ironing board
Check availability

Reviews of Aqua Palms Waikiki

2.5 out of 5
Aqua Palms Waikiki
1850 Ala Moana Blvd, Honolulu, HI

Reviews

8.2

Very Good

Rating 10 - Excellent. 417 out of 1012 reviews" "
Rating 8 - Good. 339 out of 1012 reviews" "
Rating 6 - Okay. 145 out of 1012 reviews" "
Rating 4 - Poor. 78 out of 1012 reviews" "
Rating 2 - Terrible. 33 out of 1012 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Evalyn

Liked: Staff & service
Stayed 6 nights in Apr 2024

8/10 Good

Rodolfo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great
Stayed 5 nights in Mar 2024

10/10 Excellent

Nadine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super convenient and best affordable place we've stayed attractive in Waikiki so far.
Stayed 2 nights in Jan 2024

8/10 Good

Hongxia

Traveled with family
Liked: Cleanliness, staff & service, amenities
A nice hotel with reasonable price. The room with two beds is quiet and small, but fine to accommodate 3 persons. The bathroom door is hard to open after close. Bed is comfortable, while the pillows are not in our room. There is around 10min walking to Waikiki beach. Very close to bus stop and restaurants.
Stayed 3 nights in Mar 2024

8/10 Good

Ihor

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good service and attentive caring group of staff. Although did see a few cockroaches on 9th floor this year; last year there were none. Fitness room could be better equipped.
Stayed 9 nights in Mar 2024
Response from Aqua Palms Desk on Apr 5, 2024
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Elizet

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the location I don’t like that they charged me a lot about amenities that we didn’t use because the pool was closed. And they supposed to clean the room one time every other day , we stayed for 5 nights and 6 days and they only cleaned the Room one time.
Stayed 5 nights in Mar 2024

4/10 Poor

Gina

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Still had some trash residue in the room, AC was never at the temperature set.
Stayed 1 night in Mar 2024
Response from Aqua Palms Desk on Mar 23, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Peter

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great location bus stop at front door or 10 minute walk to Ala Moana Centre
Stayed 6 nights in Mar 2024
Response from Aqua Palms Desk on Mar 23, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Philip

Traveled with family
Liked: Cleanliness, staff & service, amenities
The location was excellent for sightseeing near Waikiki Beach. We recommend brunch across the street at Goofy’s!
Stayed 1 night in Mar 2024
Response from Aqua Palms Desk on Mar 23, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

James

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are friendly and helpful- property is a little older in places but the location is convenient. Access to perks like water filling stations, small beach chairs and towels and coffee in the lobby a plus.
Stayed 8 nights in Mar 2024
Response from Aqua Palms Desk on Mar 23, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Marie Lou

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff and really obliging. The bathroom is dated but the staff made up for what is lacking.
Stayed 2 nights in Mar 2024
Response from Aqua Palms Desk on Mar 23, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Geoffrey

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to land for a night!
Stayed 1 night in Mar 2024
Response from Aqua Palms Desk on Mar 23, 2024
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Kenneth joy

Stayed 2 nights in Mar 2024
Response from Aqua Palms Desk on Apr 5, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities
Easy check-in and rooms were clean. Good value for the price and walkable to the beach and the heart of Waikiki
Stayed 1 night in Feb 2024
Response from Aqua Palms Desk on Mar 23, 2024
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

gregory

Disliked: Amenities, property conditions & facilities
"resort" fee of $30 per day doesn't get you much and was a fee I was not expecting... Definitely not an obvious charge that ruined the stay. The hotel isn't very nice I would look elsewhere.
Stayed 9 nights in Feb 2024
Response from Aqua Palms Staff on Mar 25, 2024
Aloha,Thank you for sharing your experience with us. We will reach out to you directly for further info. Mahalo.

8/10 Good

Sudha

Liked: Cleanliness, staff & service, property conditions & facilities
Proximity to beach and all restaurants.
Stayed 2 nights in Mar 2024
Response from Aqua Palms Desk on Mar 23, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Susan

Traveled with group
Loved the location
Stayed 8 nights in Feb 2024
Response from Aqua Palms Staff on Mar 9, 2024
Aloha Susan! Thank you very much for your 5-star review. We are so glad you enjoyed a wonderful stay overall and had a wonderful vacation experience. It would be our pleasure to welcome you again in the future! Mahalo.

10/10 Excellent

Giovanni

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property itself was great. It would be nice if there was a much bigger training facility.
Stayed 3 nights in Feb 2024
Response from Aqua Palms Staff on Mar 9, 2024
Aloha Giovanni! Thank you very much for sharing your review! We are very glad you enjoyed our friendly staff, location and clean accommodations. However, your valuable feedback will help us to improve, and we apologize for the elements of your stay that were less than satisfactory. We hope to have another opportunity to better serve your needs in the future. Mahalo.

10/10 Excellent

Coreena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are quite decent and good value for the location
Stayed 15 nights in Feb 2024
Response from Aqua Palms Staff on Mar 9, 2024
Aloha Coreena! Thank you very much for your 5-star review. We are so glad you enjoyed a wonderful stay overall and had a wonderful vacation experience. It would be our pleasure to welcome you again in the future! Mahalo.

6/10 Okay

ariceichas

Stayed 5 nights in Feb 2024
Response from Aqua Palms Desk on Mar 23, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Jazmine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Aqua Palms was great location wise and also comfortable. We enjoyed our stayed and were very relaxing. It’s centrally located and walking distance to Waikiki strip, Ala Moana shopping centre and bus stops. Staff were friendly and very helpful. We highly recommend Aqua Palms to all travellers 👌
Stayed 7 nights in Feb 2024
Response from Aqua Palms Staff on Mar 9, 2024
Aloha Jazmine! Thank you for a wonderful review. We are thrilled to hear that you loved every aspect of your stay, and that our staff, accommodations & location all enhanced the quality of your vacation. We hope to welcome you again soon! Mahalo.

10/10 Excellent

Erik

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Feb 2024
Response from Aqua Palms Staff on Mar 9, 2024
Aloha Erik! Thank you very much for your wonderful rating. We are so glad you enjoyed a wonderful stay overall and had a wonderful vacation experience. It would be our pleasure to welcome you again in the future! Mahalo.

8/10 Good

christopher

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I chose to have a room 705 and had no idea as we were not told that we would be looking at a building that was partially burnt down and to the left and apartment building where tenants placed their garbage and hoarders on their deck which we would see everyday as we had our meals. Also the false fire alarm where I got two shin splints as I was not to go downstairs and nothing has been said about that. My husband was behind me. Of course I would leave in a fire. Had never done those kind of stairs. Also the constant knocking on the door and opening of the door by the housekeeper when we stated we did not want one until the end of the trip. Also the pool was extremely grimy on the bottom and very slippery. Broken furniture around pool. Entrance was lovely. That would catch peoples eyes. No longer Friday evenings to meet with the rest of the guests and music. Lost its spirit. Kind of blah.
Stayed 20 nights in Feb 2024
Response from Aqua Palms Staff on Mar 25, 2024
Aloha Christopher & Penelope,Thank you for sharing your review. We are very sorry and embarrassed to hear that your stay was less than satisfactory and that the service you received was far from exceptional. We sincerely apologize for the inconvenience and discomfort and for failing to meet your expectations. This is not at all the warm and memorable vacation we are accustomed to providing for our guests. We have informed our management of your experience and will retrain all appropriate staff to ensure this experience is not repeated. Again, we thank you for your time and patronage and we hope to have another opportunity to better serve your needs in the future. Mahalo.

10/10 Excellent

Kaynan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Aqua Palms Staff on Mar 9, 2024
Aloha Kaynan! Thank you very much for your 5-star review. We are so glad you enjoyed a wonderful stay overall and had a wonderful vacation experience. It would be our pleasure to welcome you again in the future! Mahalo.

10/10 Excellent

Mani

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Staff members were helpful and friendly. Property was little dated but overall decent. Walkable distance.
Stayed 6 nights in Feb 2024
Response from Aqua Palms Desk on Mar 23, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Lu

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice stay with convenient location and good services.
Stayed 7 nights in Feb 2024
Response from Aqua Palms Desk on Mar 23, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Jacquelyn

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall very good experience. Booked last minute due to problems with other hotel, price was very affordable for booking last minute
Stayed 3 nights in Feb 2024
Response from Aqua Palms Desk on Mar 23, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Vivian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What we liked: Check-in was easy and staff were very friendly. Hotel is more updated and modern which seems hard to come by in Waikiki. Rooms were also clean upon check-in. What we didn’t like: Parking was FCFS and I wish it was more guaranteed especially for $40/night. Overall, the room was clean but we did find a cockroach in our room the 2nd last night of our stay and again on the last night.
Stayed 5 nights in Feb 2024
Response from Aqua Palms Desk on Mar 23, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Rhoanne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Aqua Palms Desk on Mar 23, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Jorge

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The hotel was great and so was the staff. The only comment I have is that I wish there was more equipment at the “fitness center”
Stayed 3 nights in Feb 2024
Response from Aqua Palms Desk on Mar 23, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Zhonghui

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its really close the beach,excellent location!
Stayed 4 nights in Feb 2024
Response from Aqua Palms Desk on Mar 23, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Kapelieli

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service great value.
Stayed 2 nights in Feb 2024
Response from Aqua Palms Desk on Mar 23, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

jinwon

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
단점: 다른호텔처럼 하우스 키핑이 없어고 샤워수건 더 필요하면 달라고해야함. 물이 없어 로비에서 물 떠가야함. 장점: 다른곳 가격대비 조용하고 방 레노해서 깨끗하고 프론트직원분들 친절함. 인터네셔너마켓에선 20분정도 거리지만 그닥 차가 잇어서 불편하진 않음. 차 있으면 좋음. 주차는 하루40달런가 함. 바닥 카펫인거 빼고 다 좋음. 결론: 다시 호놀룰루 와도 이호텔로 갈거임.
Stayed 3 nights in Feb 2024
Response from Aqua Palms Desk on Mar 23, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Karalas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New facility and very convenient located.
Stayed 3 nights in Feb 2024
Response from Aqua Palms Desk on Mar 23, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Nicole

Liked: Staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Aqua Palms Desk on Mar 23, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Lise

Liked: Staff & service, property conditions & facilities
Nothing
Stayed 4 nights in Feb 2024
Response from Aqua Palms Desk on Mar 23, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Andres, Williamsburg

Liked: Cleanliness, staff & service, property conditions & facilities
Location and service. Loved it.
Stayed 6 nights in Feb 2024
Response from Aqua Palms Desk on Mar 23, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Curt Gerrard

Liked: Staff & service
Beds good
Stayed 14 nights in Jan 2024
Response from Aqua Palms Desk on Mar 23, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Jasmine

Stayed 1 night in Feb 2024
Response from Aqua Palms Desk on Mar 23, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Fatu

Liked: Cleanliness, staff & service, property conditions & facilities
The property is close to everything but the parking is little tight, hard to find a parking for SUV.
Stayed 5 nights in Jan 2024
Response from Aqua Palms Desk on Mar 23, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Wilani

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
One of the best experiences we have .
Response from Aqua Palms Desk on Mar 23, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Peyton Riley

Traveled with partner
Liked: Staff & service
great showers, but the quality is what you pay for. great for first time goers. parking is quite expensive but the staff made up for a lot. great stay, exactly what i expected.
Stayed 3 nights in Feb 2024
Response from Aqua Palms Desk on Mar 23, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Jae

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
convenient location
Stayed 2 nights in Feb 2024
Response from Aqua Palms Desk on Mar 23, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Rupa

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was very impressed for the price and the facility. Friendly staff. I love this hotel I will book this place always. Starbucks the fireworks food everything is close by and it’s quiet. You can’t go wrong with this place at all.
Stayed 4 nights in Jan 2024
Response from Aqua Palms Desk on Mar 23, 2024
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Sherise

Stayed 4 nights in Jan 2024
Response from Aqua Palms Staff on Feb 2, 2024
Aloha Sherise and thank you for taking the time to rate your experience. We take the comfort of our guests very seriously and sincerely apologize for failing to meet your expectations. Should future travel bring you back to Hawaii, we hope that you will give us another chance and allow us the opportunity to create that memorable experience. If you would like to discuss further, please do not hesitate to reach out to us directly and we'll gladly assist you. mahalo nui loa

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I felt the price for the hotel was very reasonable, considering its location was only two blocks from the beach. I would stay there again.
Stayed 1 night in Jan 2024
Response from Aqua Palms Desk on Mar 23, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

ELIZABETH

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an affordable hotel that has all the amenities you need including super comfy beds. It was easy walking to all things Waikiki including the beach, restaurants, shopping centre and pick ups for tours was super easy too. The coffee machine in the lobby was free and made great coffee and they also had a filtered water machine which was also free. This hotel was so much more affordable to others I looked at and I really couldn’t pick anything that I didn’t like.
Stayed 1 night in Jan 2024
Response from Aqua Palms Front Desk on Jan 28, 2024
Thank you for the great review

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities
Great Hospitality
Stayed 2 nights in Jan 2024
Response from Front Desk on Jan 28, 2024
Thank you

8/10 Good

Amanda

Stayed 1 night in Jan 2024
Response from Aqua Palms Desk on Mar 23, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Fredy

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved that the staff was very hospitable and there was a venting machine on the floor i was on which js very convenient when you need water and stores around are closed. The room was always clean every other day.
Stayed 10 nights in Jan 2024
Response from Front Desk on Jan 28, 2024
Thank you