Ratings based on 2,378 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
92% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler from Portland

A great location

Posted Feb 6, 2016
Hotel staff was very nice and helpful. Just wished we would have know about the pool being out of service.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 6, 2016
Hotel staff was amazing. They went above and beyond to make our stay easy and comfortable. Will defiantly be staying here again in the future
4 out of 5
Recommended
for Families
by A verified traveler from 千葉 日本

また利用したいホテルです。

Posted Feb 4, 2016
Pros: 立地:ビーチ、アラモアナへのアクセス良し。特にワイキキトロリーのピンクラインのバス停がホテル前なのは楽だった。 電子レンジ:幼児がいたのでチンごはんを持参し、オニギリを作ったり、冷凍食品を購入し部屋で食事できた。
Cons: 初日に交換し忘れたのか枕カバーが汚れたままの枕を発見してしまったのは残念だったが、翌日はキチンと交換されていた。また、バスアメニティの補充が必要な物がされずに使用していない物が 二重で補充されたりとベッドメイキングを含め、若干いいかげんさを感じた。
Location: アラモアナ徒歩圏。カハナモクビーチ、アラモアナビーチも徒歩圏。アラモレンタカーの営業所やフードパントリー、abcストア、レストランも近く、とても便利な立地でした。
滞在中に日本語の出来るスタッフには出会いませんでしたが、対応は温かく親切で特別丁寧な訳ではありませんが、不快感は全くありませんでした。 設備や清掃なども、全て可もなく不可もなく、我が家にとってはちょうどいいホテルでした。 眺望が良ければ申し分ありませんでしたが、我が家は基本的に部屋には居ませんので、眺望はホテル選びの 中では優先順位は低いです。 何より良かったのは立地で、毎日ビーチと買い物をしたい我が家にとっては最高でした。初日のみレンタカーで後はトロリーを利用しましたが、バス停が目の前なのはとても便利でした。 また我が家は6歳と1歳の子連れでしたが、電子レンジと冷凍スペース付きの冷蔵庫は重宝しました。キッチン付きであれば尚良かったのですが、5泊程度であれば調理するような時間もあまりない為、電子レンジで十分だと感じました。 総合的にはまた利用したいです。
3 out of 5
by A verified traveler from Canada

tired hotel that needs upgrading

Posted Jan 29, 2016
Pros: front desk staff were very good.
Cons: Hotel needs upgrading. Housekeeping needs to improve their communication.
Location: Only there one night
The front desk staff were very helpful and good. The room itself needs upgrading. I left my fitbit in the room in the hurry to get out the door in the morning. We realized as soon as we got to Kauai and we called right away. We were put through to housekeeping and left a detailed message asking to be called back. When we did not hear from them we called again and still have not heard. We just want to know whether they have found it or not - communication could be better.
3 out of 5
Recommended
for Everyone
by A verified traveler from Japan

シャワーの弱さ以外は良いホテル

Posted Jan 27, 2016
シャワーが弱くてイヤでしたが、アラモアナショッピングセンターも近いしihopも下にあって10%OFFになるし、総じていいホテルだったと思います。1月末という時期もあるかと思いますが、そこそこやすかったです。
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel it was close to everything

Posted Jan 25, 2016
Pros: it was good hotel it was close to everything
Cons: Bigger space for family
Location: shopping
the room was to small to have a couple and their child. We have take luggage outside the patio so we have room to walk. Even the bathroom was too small.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 17, 2016
Good hotel. Clean, friendly staff, close to everything. Facilities are a bit dated.
2 out of 5
by A verified traveler

Run down and noisy

Posted Jan 15, 2016
The rooms are run down and need remodeling. Very noisy at night with people screaming, and it being on the main route for emergency vehicles. Staff was extra helpful.
3 out of 5
by A verified traveler from Sydney

Left feeling ripped off

Posted Jan 13, 2016
Pros: Location was OK
Cons: Transparency about charges
Location: It is quite close to the Hawaiian Village
Our stay was completely spoiled when we were hit with a Room Service charge that was in addition to the daily rate that we agreed when we booked through Expedia.
4 out of 5
Recommended
for Everyone
by A verified traveler from Sydney, Australia

Well situated hotel - close to shops & beach

Posted Jan 12, 2016
Excellent location with a short walk to the beach and shops. Friendly helpful staff.