Far from paradise
Posted Jan 27, 2017
Overall, I would describe my experience at this hotel as poor. Upon my arrival, the bathtub was grossly soiled with mud and hair. Throughout my stay, I had repeated problems with the bathtub spontaneously backing up with filthy, foul smelling water and associated grime. Each time it was cleaned, but it took until the fourth day of reporting these problems before I was offered an alternative room. With each event, the staff at the front desk had no record of the previous events and at times were quite rude when I voiced my concerns over providing basic amenities such as a safe and clean living space. They did kindly waive the additional hospitality fee they tack onto the daily room rate, however, in my opinion a clean bathroom should not be considered an additional amenity, but rather a basic standard.
To provide a complete picture of the room, the carpets were thin brown, worn and frayed in high use areas. There was an abundance of furniture that made the room seem over crowded. The bed was adequate, but the bedding was not all washable between users (old polyester blankets). There was a mini-fridge and microwave. The closet was small and filled with the ironing board. The bathroom was small with outdated fixtures and the above described plumbing disaster. The pool is unheated and no hot tub. No available food other than the IHOP next door.