Beautiful, too crowded to fully enjoy
Posted Nov 23, 2016
Aulani is a beautiful resort. Travellers will not be disappointed with the resort facilities, the pools or the beautiful beach. This was my families third trip to Disney's Aulani. With each trip the crowding at the resort has worsened, making this our last trip. No longer can Aulani's beautiful facilities and location compensate for the over-crowding and resulting mediocre service and my families wasted time spent in line-ups. Line-ups were long at the check-in desk creating a crowded and unpleasant environment. This continued throughout our stay. Aunty's house was at capacity several times during our stay making it difficult for our children to enjoy one of the parts of their vacation that they have historically enjoyed the most. Picking up my children at Aunty's house took as much as 30 minutes due to the long line-ups. We had to line-up before 8AM to sign our family up for activities at the Pau Hana room and at Aunty's house and sometimes we still didn't get in. The staff at Aunty's house was obviously working hard to provide good service but they were obviously hurried; my son was run over by one of the staff running out the door and we received only the briefest apology. Similarly, someone from our group had to get up by 7AM to get a decent chair on the beach or by the pool. Housekeeping needed to be called up to 3 times before they responded to our requests for new robes after our son was sick in the room. The resort is too crowded and chaotic to enjoy.