Disappointing room and additional charges
Posted Nov 3, 2016
The staff at this hotel were very helpful, we were disappointed with the room. The best part about this hotel is the view from the sun deck over the beach and the zoo.
The first morning we could not work out how to operate the shower, you had to pull down the bath spout discharge. I have used a lot of shower/baths and have never had to pull down on the spout discharge to get the shower to work. The staff were happy to show us how to use the shower.
The TV did not work, the staff tried to fix it, but could not. They suggested we ring Hawaii telecom to get advice on how to fix the TV. Not having a phone, we lived without the TV.
We also had to pay an extra US$116 as a room cleaning fee on checkin, which I think is excess considering the room was not serviced daily and we only stayed three night. Expedia shows on the web site a charge would be between US$52.08 - 119.80 depending on the stay. Think Expedia should show this additional fee in the booking rate.