Ratings based on 1,135 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
90% of guests recommend
4.3 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3 out of 5
by A verified traveler from japan

ショッピングに便利なエリアのホテル

Posted Sep 19, 2016
ワイキキの賑やかなストリートまで徒歩10分以内の海側ではなく運河側のホテルです。ロケーションは良くありませんが、値段は手頃なのでショッピング重視の方向けです。一派的な日本人が宿泊するホテルに比べるとお値打ちな分買い物がたくさんできます。 日本語が話せるスタッフがいないですが、片言の英語でも十分伝わります。共有エリアのコーヒーや紅茶やお水、軽い朝食サービスのワッフルはとても美味しかったです。 難点は、アメニティの少なさとエアコンの音がうるさいくらいです。スタッフはみんな対応が必要良く親切でした。リゾート重視ではなくショッピング重視の方におすすめです。
Comment from Hotel Management
Sep 23, 2016 by Louis, Hotel Management
I appreciate your personal feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. Mahalo again for staying with us!
5 out of 5
by A verified traveler from West Kelowna

Great hotel

Posted Sep 13, 2016
We had a wonderful stay at the Coconut. Great location, fantastic staff and a wonderful bed. All of the elements required to ensure a fantastic vacation!
Comment from Hotel Management
Sep 13, 2016 by Louis, Hotel Management
Mahalo for sharing your personal feedback with us... please share your experience on Tripadvisor for our future guests. We appreciate your business and look forward to your next stay with us! Enjoy your day!
5 out of 5
by A verified traveler from LA, CA

Peaceful and cozy hotel

Posted Sep 8, 2016
People at the front desk are helpful and professional. They can be a concierge for you as well. Very cozy and quiet hotel. Never had to wait for elevators even at the peak time, not like other hotels in waikiki. I really liked the lobby where is just perfect for relax.
Comment from Hotel Management
Sep 8, 2016 by Louis, Hotel Management
Mahalo for the FIVE STARS! WOO HOO! We really do appreciate it. I will be sure your review is shared with our team at the Coconut! Mahalo again for taking the time and sharing your kind words. Safe travels home and a hui hou! (until we meet again)
4 out of 5
by A verified traveler from Perth

This hotel is in a great location

Posted Sep 6, 2016
Pros: Location, friendly staff, no resort fees
Cons: Street noise.
Location: close to everything in Waikiki
Hotel is in a great location close to Waikiki Beach, shops, trolley depo, it is a bit dated, good value for money, my only complaint was the traffic was noisy outside in the mornings.
Comment from Hotel Management
Sep 8, 2016 by Louis, Hotel Management
Mahalo for the FIVE STARS! WOO HOO! We really do appreciate it. I will be sure your review is shared with our team at the Coconut! Mahalo again for taking the time and sharing your kind words. Safe travels home and a hui hou! (until we meet again)
4 out of 5
by A verified traveler from Fukuoka

清潔感のあるシンプルなホテル

Posted Sep 5, 2016
Pros: 壁紙や家具の色が明るく、清潔感がある部屋。コーヒーやトロピカルドリンクが24時間提供されている。コインランドリーがある(AM8:00~PM10:00)。
Cons: エアコンのタイプ。ウィンドウタイプからセパレートタイプに変更を。できなければ、防音対策を講じた方が良いです。朝食は付いていますが、日本のビジネスホテル程度です。コインランドリーの営業時間が短い。
Location: ローションはまずまずで、ワイキキビーチまでは約500m、歩いて10分程度です。水着のままビーチまで行って、ホテルやコンドへ帰る人が多いです。DFSへは徒歩5分。その周辺はワイキキの主なショッピングモールが並んでいるので、買い物で手が塞がって、一旦ホテルへ置きに帰るのも苦になりません。
ツインの部屋でしたが、広さは十分で、スーツケース2個、ゴルフバッグ2個おいてもさらに余裕があります。壁や絨毯の汚れはなく、水回り等すみずみまで清掃が行き届いています。ホテルのスタッフは気さくで、質問や要望に対してはすぐに応えてくれます。ただし、日本語を話せるスタッフはいませんので、コミュニケーションは英語のみですが、ゆっくり簡単な単語で話してくれますので問題ないと思います。プールは非常に小さく、残念ながらリゾート感はありません。バスタブはありません。シャワーヘッドは固定式ですが、角度は変えられます。水圧は低めですが、温度は安定しています。
Comment from Hotel Management
Sep 7, 2016 by Louis, Hotel Management
Mahalo for sharing your personal feedback with us... We appreciate your business and look forward to your next stay with us! Enjoy your day!
5 out of 5
by A verified traveler from San Fernando Valley, CA

I love this hotel!

Posted Sep 3, 2016
The staff were friendly and helpful. They went out of their way to make you feel at home and help you with anything you needed, like directions, places to go, help with your bags, anything. I only stayed a short time but for my next vidit, I would love to stay here again the rooms were perfect, clean and comfortable. Very satisfied with everything the hotel had to offer.
Comment from Hotel Management
Sep 7, 2016 by Louis, Hotel Management
Mahalo for sharing your personal feedback with us... please share your experience on Tripadvisor for our future guests. We appreciate your business and look forward to your next stay with us! Enjoy your day!
4 out of 5
by A verified traveler from Central Coast, NSW Australia

Great convenience to shops.

Posted Aug 25, 2016
Pros: Location to shops. Staff. Balcony. Super comfy bed.
Cons: The sloped driveway is very slippery when wet! heck out times needs to be a bit later, at least till 11. A lot of hotels are now offering a noon check
Location: 15 minutes from airport, easy shuttle to & fro,ABC shop and IHOP restaurant 2 minutes down the street.Royal Hawaiian Centre and such are less than 10
Small drive from airport. Room very clean and comfortable. Go king or better if possible though, lots more space. Great little balcony in each room.Amenities and ABC as well as IHOP right at end of street. Hawaiian Centre etc, less than 10 minutes walk as well. Staff were awesome,and extremely helpful.Room was cool and ready for us as we arrived.
Comment from Hotel Management
Sep 1, 2016 by Louis, Hotel Management
Mahalo for sharing your personal feedback with us... please share your experience on Tripadvisor for our future guests. We appreciate your business and look forward to your next stay with us! Enjoy your day!
3 out of 5
by A verified traveler

Needs improvement

Posted Aug 20, 2016
Pros: This hotel is located downtown and close to bus routes so you can use public transportation. Only about a couple block from Waikiki beach.
Cons: A/C that actually cools the room, more comfortable beds, quality internet, and maintenance on building.
Location: The beach is nearby and close to public transportation.
The staff here are friendly, helpful, and always willing to assist when they can. The building on the other hand shows lack of upkeep. The room number kept falling off the wall and to the floor, the room itself would never get cool although the A/C was running 24 hrs, the business center has been removed so all printing must be done through front desk (so much for privacy), the internet was slow, and the beds were very uncomfortable. A plus is that they do serve a continental breakfast.
Comment from Hotel Management
Aug 23, 2016 by Louis, Hotel Management
I appreciate your personal feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. Mahalo again for staying with us!
4 out of 5
by A verified traveler from Hong Kong

靠近運河的親切小酒店

Posted Aug 20, 2016
Pros: 服務人員親切, 一進大堂就聞到淡雅的香味很舒服, 加上大堂沙發上有兩隻可愛的黑猩猩絨毛玩具, 讓人看了也覺得開心!
Cons: 大堂提供飲料的地方應該改用馬克杯或玻璃杯, 否則每日消耗許多紙杯或塑膠杯不太環保.
Location: 坐公車到市中心可以參觀Iolani Palace, 買票後有語音導覽, 可以更認識夏威夷王國時期的末代國王與女王的故事.
酒店位在運河邊, 房間有陽台可以俯瞰運河, 因此在陽台一邊用餐一邊吹著涼爽的風是絕佳的享受. 酒店附近交通便利, 商店林立且鄰近海灘, 因此坐公車到機場或市中心都很方便, 買東西也相當便利. 酒店門口有兩株雞蛋花, 涼風徐徐吹來時會聞到清新的花香, 令人心曠神怡!
Comment from Hotel Management
Aug 23, 2016 by Louis, Hotel Management
I appreciate your personal feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. Please share your experience with us on TripAdvisor for our future guests... Mahalo again for staying with us!
4 out of 5
by A verified traveler from Bloomfield, NJ

Great value!

Posted Aug 19, 2016
Pros: Cleanliness, service & views of Ala Wai blvd.
Cons: The whole pool lounge area
Location: The location is at the edge of Waikiki by the canal on Ala Wai, but its still walking distance from everything.
My wife and I just returned from our babymoon in Waikiki; and had a great experience with the Coconut. And to be honest, when we first arrived - I wasn't 100% pleased due to the distance from the beach. And this feeling was compounded due to the fact that we were supposed to go to Malta for our babymoon; and ended up switching to Hawaii instead at the very last minute. While I wasn't quite feeling the distance from the beach, I also didn't much like the small swimming pool and lack of sufficient lounge chairs to lay out on should other guests beat us to the area. We had never been to Hawaii before, so after the feeling of being in one of the most beautiful places on the planet settled in - those dislikes weren't as prevalent. Here's what we really did like about the Coconut. The staff is welcoming, pleasant and professional. They serve continental breakfast every morning (the same food though). The rooms are clean with cable; and provide a luscious view of Ala Wai Blvd and the canal. So, are talking about the Ritz? No. But....we are talking about a family friendly environment boutique hotel with a welcoming and relaxing charm. You won't regret staying here....I promise!
Comment from Hotel Management
Aug 26, 2016 by Louis, Hotel Management
I appreciate your personal feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. Please share your experience with us on TripAdvisor for our future guests... Mahalo again for staying with us!