Ratings based on 1,100 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
90% of guests recommend
4.3 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler

Good hotel close to everything you need

Posted Jul 26, 2016
Pros: Great bed. Friendly staff.
Cons: Breakfast range.
Location: Close enough to both shopping and the beach.
Staff were very friendly and helpful. Hotel has recently become the Coconut (was a Best Western) and probably needs a bit of an upgrade but still quite nice and in decent condition. Bed was amazing. Breakfast was ok, you can make your own waffles. 5 minute walk to the shopping and 10 minutes to the beach.
Comment from Hotel Management
by Louis, Hotel Management
I appreciate your personal feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. Please share your experience with us on TripAdvisor for our future guests... Mahalo again for staying with us!
5 out of 5
by A verified traveler

Nice hotel!

Posted Jul 18, 2016
Pros: -Customer Service -Included breakfast -Location
Cons: - The "look" of the hotel could be improved. The doors were hard to close, bathroom door did not lock. Hallway after elevator was too simple.
Location: -Lots of restaurants and ABC stores -Beach access -bars -Bus routes
The OK: The facilities are simple looking. Not as nice as the pictures make it look like. Looks like the typical hotel just to go back and sleep. The pool is very small. The Great!: The customer service of all the staff was superb!, on par to 5-star hotels. They accommodated all our requests efficiently and always with a smile. The included breakfast was a continental stile breakfast but surprisingly really good. The waffle maker stations were a hit with my family. And boiled eggs satisfied our cravings for having egg in our breakfast. So I would say their breakfast is a big plus. The location is also great!. 2 blocks from the Royal hawaiian center which is a very happening place, 3 blocks from the Sheraton Waikiki which is a good entry point to access the beach. I would definitely recommend it for a price point of less than $250 a night. If I were to pay more than that, I would probably look for a resort closer to the beach.
Comment from Hotel Management
Jul 23, 2016 by Louis, Hotel Management
I appreciate your personal feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. Please share your experience with us on TripAdvisor for our future guests... Mahalo again for staying with us!
4 out of 5
by A verified traveler from Herning

Centralt beliggende hotel på Waikiki

Posted Jul 18, 2016
Pros: Vi havde roligt værelse. Nemt at gå til områdets seværdigheder og stranden.
Location: Fantastiske strande og god shopping.
Hotellet ligger kun et par minutters gang fra den hektiske hovedgade og stranden. Værelserne er rene og pæne. Parkering i Waikiki er en udfordring, så der er ikke rigtigt alternativer til hotellets dyre vallet parkering. Den gratis morgenmad er ok, der er det basale. Wifi fungerer tilfredsstillende.
Comment from Hotel Management
Jul 19, 2016 by Louis, Hotel Management
I appreciate your personal feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. Please share your experience with us on TripAdvisor for our future guests... Mahalo again for staying with us!
4 out of 5
by A verified traveler

Posted Jul 17, 2016
Friendly staff and very helpful, clean and came with daily breakfast
Comment from Hotel Management
Jul 19, 2016 by Louis, Hotel Management
I appreciate your personal feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. Please share your experience with us on TripAdvisor for our future guests... Mahalo again for staying with us!
2 out of 5
by A verified traveler

No parking

Posted Jul 13, 2016
Pros: Overall very disappointing, we called Expedia to try to find us another hotel but they worked with front desk to try and find us parking.
Cons: Parking issues need to be addressed and resolved by the coconut hotel Waikiki rather than having customers spend their vacation time to do this.
There was no self park options and valet was full. After almost 2 hours a valet space became available but this was after 30 min of driving around looking for a place to park on the street. There were Stains on one of the pillow cases. Then the Front desk called us at 12:30 am and woke us up asking us how many people were in the room due to a noise complaint. We were sleeping! Next morning our car was brought to us but there was no communication or offer to assist with luggage.
Comment from Hotel Management
Jul 18, 2016 by Louis, Hotel Management
I appreciate your personal feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. Mahalo again for staying with us!
1 out of 5
by A verified traveler from CA

NEVER AGAIN!!! STAY ANYWHERE ELSE!!!

Posted Jul 10, 2016
Tried repeatedly to nickel and dime us. Booked through Expedia which clearly stated FREE breakfast and FREE wifi, but staff stilled tried to charge the amenity fee. Even after showing them where it said it on the website, they demanded I pay it. Even the hotels websites states "complimentary breakfast and wifi, and never a resort fee". The staff rudely stated I had been informed of this extra charge and stated I had accepted it, NOT TRUE. I was informed that it was free at check in and they still rudely argued the point, even with it clearly stated on the website. The front desk staff during this event was very rude and was purposefully being a smart a** to the point I had my family leave and go to the car in case it escalated. Unbelievable. Ultimately, I did not pay the fee because they found it in their hearts to "waive" the fee their website says the "never" charge. The "executive suite" I booked was just a regular sized run down room, absolutely nothing special at all. Breakfast was garbage. The only parking available is a valet service, no parking lot, no street parking. Unless you want to find a parking garage somewhere else and walk to the hotel, they will gouge you for this fee as well. I really though it was going to be nice, but I was sadly mistaken. You can hear the greed in their voices and through their actions. This is a very sad excuse for a hotel. STAY ANYWHERE ELSE.
Comment from Hotel Management
Jul 13, 2016 by Louis, Hotel Management
We appreciate your personal feedback about our hotel and will be working with our team on the amenity fee, continental breakfast and parking. We apologize if this information wasn't provided prior to you arriving. Enjoy your day.
5 out of 5
by A verified traveler from California Buena park

Good location

Posted Jul 7, 2016
Very nice location,walking distance to store and beach,friendly stuff
Comment from Hotel Management
Jul 8, 2016 by Louis, Hotel Management
Aloha! Mahalo for sharing your experience with us, please share your experience with us on TripAdvisor for our future guests. Thank you again!
5 out of 5
by A verified traveler

Awesome location. Nice place.

Posted Jul 6, 2016
We loved being close enough to walk everywhere but far enough to away from the crouds. The place was really nice and clean. Laundry room was nice. Breakfast was ok. The only complaint I have was that the room was tiny. But we had the smallest classification room. The other rooms looked like they were a good size. I would stay again, just book a bigger room.
Comment from Hotel Management
Jul 7, 2016 by Louis, Hotel Management
Mahalo for sharing your experience with us! We appreciate your feedback and will be sharing it with our entire team. Please share your experience with our future guests on TripAdvisor. Mahalo again and enjoy your day!
4 out of 5
by A verified traveler from Shawnee, Ks.

Honeymoon

Posted Jul 5, 2016
Pros: Location and staff
Cons: Have more towels available for your guests. People bathe more than once a day and clean towel are essential.
My spouse and I had a wonderful time. The staff was very friendly and the room was very clean. We will definitely return to this hotel. Thanks for such great service.
Comment from Hotel Management
Jul 6, 2016 by Louis, Hotel Management
I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area gain soon, don't hesitate to call us.
5 out of 5
by A verified traveler from A.

Posted Jun 21, 2016
The staff was very helpful and friendly. I would stay here again.
Comment from Hotel Management
Jun 21, 2016 by Louis, Hotel Management
Thank you for sharing your experience! We appreciate it... Mahalo again for staying with us... please share your experience with our future guests on Tripadvisor!