Pretty good hotel
Posted Oct 10, 2016
Although there are single cup coffee makers in room, I found it puzzling that centrally available coffee is not provided until 6:30, well after sunrise.
There was a $20/day surprise at checkout described as "Destination Fee". I was advised that it was explained when I checked in - it wasn't. Was told it covered the complimentary self parking and yoga class. How can it be complimentary parking if there is a charge for it? Have no interest in yoga. Asked if it had been explained to us at check in, could we have turned it down. Was told only if we were Marriot Rewards members - we are members. Gave them our number but didn't make any difference.
Comment from Hotel Management
Oct 12, 2016 by Courtyard Management. , Hotel Management
Thank you for taking the time to leave us such a thoughtful review about your recent stay.
We are thrilled to hear that you enjoyed your overall stay with us and that you found our location to be convenient. We truly value your feedback about the destination fee and would like to apologize for any inconvenience you faced at check out.
We hope to welcome you back to our property again during your next trip to Honolulu so we can provide an even better experience for you.
Mahalo nui loa.