Ratings based on 2,970 Verified Reviews

4.2 out of 5
89% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel with view, wonderful staff!

Posted Jan 24, 2017
We spent one night in this hotel after a week in a vacation club. We were so pleased with our stay! We were able to check in very early and the view from our room was fantastic. Every staff person we talked too was helpful and friendly. Though this hotel is not directly on the beach, there is a beach close by. Also easy access to great shopping and restaurants. We really enjoyed our brief stay!
Comment from Hotel Management
Jan 24, 2017 by General Manager, Hotel Management
Thank you Meg for writing this amazing review. We appreciate your comment about our staff and your comment endorses our belief we have the best staff in Hawaii. We are glad you were able to check in early so you could relax and enjoy the fantastic view from your room. It is great to hear you enjoyed our convenient location which is close to shopping, restaurants and beaches. We hope we can welcome you back again in the future. Mahalo, Charles Abbott
3 out of 5
by A verified traveler

Convenient location for Waikiki tourism

Posted Jan 20, 2017
Pros: Rooms weren't sold out.
Cons: Restore television to the rooms.
Location: It's Waikiki; fishing charters at your doorstep, surfing, beaches, shopping-- all within a few minutes walk.
The hotel was under renovation during our stay, so it was noisy and there was no pool as it was also under renovation. In spite of this, the hotel daily service fee was a bit shocking, as the Hawaii Prince Waikiki is rather expensive to begin with. Staff were pleasant and helpful.
Comment from Hotel Management
Jan 23, 2017 by General Manager, Hotel Management
Thank you for taking the time to write a review regarding your recent stay at the Hawaii Prince Hotel Waikiki. We are sorry for any inconvenience that our renovation caused you during your stay. We appreciate your positive comments regarding our staff and our convenient location. We hope we have another opportunity to welcome you back in the future. Mahalo, Charles Abbott
5 out of 5
Recommended
for Everyone
by A verified traveler from CHINA

XMAS & NEW YEAR 2017

Posted Jan 14, 2017
Pros: Staff Room Location View
Cons: Dust cleaning can be improved!
Location: See above
We stayed about 3 weeks in the Hawaii Prince, and it was a great experience. The best things are the location, the friendly staff and of course the room. At the moment they are renovation gthe hotel otherwise we would give 5 points for the condition (pool was closed). The room cleanliness was excellent (especially in the bath room) but a little more carefully dust removing would not have done any harm on the shelf's and night desks. We are at least 1 time per year in Waikiki but never had such friendly and caring staff in any of the hotels we have been so far. It is not the cheapest but worth any cent. The view is amazing an, and it is very silent since the main street is on the other side. Location wise it is very close to the biggest shipping mall (Ala Moana) and a 15 min walk to Royal Hawaiian Center. We can absolutely recommend this Hotel!
Comment from Hotel Management
Jan 14, 2017 by General Manager, Hotel Management
Thank you Michael for taking the time to write your review. We appreciate all your positive comments about our location, our friendly staff and our newly renovated guest rooms with Ocean Views. Thank you for the feedback about the dusting and I will personally review your comment with our Housekeeping Team. We look forward to welcoming you back if your travels include Oahu, Hawaii. Mahalo, Charles Abbott
4 out of 5
Recommended
for Everyone
by A verified traveler from seattle

Beautiful, quiet spot.

Posted Jan 12, 2017
Beautiful views and a nice location. Next to a park and good restaurants. Easy to get around. Wonderful, happy and healthy staff. The only downside was that a remodel was in work so there was a lot of early morning noise from workers and off gassing from construction and new furnishings.
Comment from Hotel Management
Jan 14, 2017 by General Manager, Hotel Management
Thank you Gracie for writing such a great review regarding your recent stay at the Hawaii Prince Hotel Waikiki. We appreciate you comment our staff and we believe they are the best in Hawaii. We are glad you enjoyed our convenient location and were able to enjoy the area around the hotel. I am sorry for the inconvenience you experienced during our renovation. We look forward to welcoming you back in the future. Mahalo, Charles Abbott
5 out of 5
Recommended
for Everyone
by A verified traveler

Elegant Hotel

Posted Jan 4, 2017
Unfortunatel we only had a 2 night stay at this great Hotel as a last minute thing. From the time we arrived and was great by the porters to the front desk, restaurant staff and housekeeping we were made to feel special. The hotel is going through renovations and unfortunately the pool was out but the new gym is great. The food in the retaurant was fantastic and you have to try the buffet.
Comment from Hotel Management
Jan 9, 2017 by General Manager, Hotel Management
Thank you for writing such a nice review regarding your 2 night stay at the Hawaii Prince Hotel Waikiki. We are glad you enjoyed your stay and the staff made you feel special. We appreciate your positive feedback about our newly renovated fitness center and the food at 100 Sails Restaurant & Bar. We look forward to welcoming you back on future visits to Honolulu and Waikiki. Mahalo, Charles Abbott
5 out of 5
Recommended
for Everyone
by A verified traveler from Toronto

Nice hotel. with a great Beach/Boat Marina view

Posted Jan 4, 2017
Pros: Had the room ready and as requested by us. Staff was prompt in service to any concerns raised by us. They have the expedia travel guide counter
Room was clean and had enough outlets for all devices. We were on the 10th floor and the view was great (neither too high nor too low). Could keep the windows open to let the fresh air in. It was pleasant watching the boat and cruise ship in the horizon. TV channels were sufficient. It had Disney cartoon for the kids. The only thing I would say is to see if you can bypass the resort fee if you are not using what's included in it
Comment from Hotel Management
Jan 5, 2017 by General Manager, Hotel Management
Thank you Junaid for taking the time to write this great review about your recent stay at the Hawaii Prince Hotel Waikiki. We are glad you were able to check in early and start to enjoy your stay. We appreciate your positive comments about our staff and our newly renovated guest rooms. Thank you for your feedback about the resort fee. We look forward to welcoming you back in the future. Mahalo, Charles Abbott
4 out of 5
Recommended
for Everyone
by A verified traveler

Great harbour views

Posted Jan 3, 2017
Pros: The location and views were great.
Cons: Entire floor, lobby and pool all being renovated through Christmas was a bit disappointing.
Location: Close to major shopping centres.
Very nice Hotel in a great location. Pool was closed which was not ideal.
Comment from Hotel Management
Jan 5, 2017 by General Manager, Hotel Management
Thank you for taking the time to write a review regarding your recent stay at the Hawaii Prince Hotel Waikiki. We are glad you enjoyed our convenient location and our great Ocean Views. All our rooms are newly renovated, the Lobby has been completed, Accents our retail store will open next week and Honolulu Coffee Café will open in February. We are sorry for any inconvenience caused because our pool is being renovated. We hope we can welcome you back in the future. Mahalo, Charles Abbott
5 out of 5
Recommended
for Everyone
by A verified traveler from Vancouver, BC

Great location n nice room

Posted Jan 1, 2017
very clean room with prime view. The hotel staffs are very helpful. Short walking distance to Ala Moana Mall and Waikiki Beach. Will recommend it to all the friends.
Comment from Hotel Management
Jan 5, 2017 by General Manager, Hotel Management
Thank you Janet for taking the time to write a review and share your pictures of your recent stay at the Hawaii Prince Hotel Waikiki. We appreciate your comments about our great ocean views, our helpful staff and our convenient location to Ala Moana Shopping Center and Waikiki Beach. We look forward to welcoming you and your friends to the hotel in the future. Mahalo, Charles Abbott
2 out of 5
by A verified traveler from monroe ny

you falsly advertised a pool.

Posted Jan 1, 2017
I would not have come if you had not advertised the pool on you site. I shhould get my money back since that was a prime reason for my stay.
Comment from Hotel Management
Jan 5, 2017 by General Manager, Hotel Management
Thank you Rochelle for taking the time to write a review regarding your recent stay. We are sorry that you were not aware that our swimming pool was under renovation during your stay. We hope the rest of your stay met your expectations. Mahalo, Charles Abbott
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 30, 2016
His location was the best of waikiki. His stuffs were professional and friendly.
Comment from Hotel Management
Dec 30, 2016 by General Manager, Hotel Management
Thank you for the great review about your stay at the Hawaii Prince Hotel Waikiki. We are glad to hear our location was convenient and our staff were friendly and professional. Happy Holidays and we look forward to welcoming you back in the future. Mahalo, Charles Abbott