Ratings based on 2,967 Verified Reviews

4.2 out of 5
89% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice Place

Posted Feb 25, 2017
Nice place other than pool construction going on and the bech is a bit of a walk away. Great views of the Harbor very nice rooms and clean place.
4 out of 5
Recommended
for Couples
by A verified traveler from Portland, OR

Romantic Getaway

Posted Feb 23, 2017
Pros: Location, view.
The hotel is beautifully situated with access to the pier as well as the beach within close proximity. Hotel staff was friendly and upgraded us to a room with a view! We had a wonderful time.
Comment from Hotel Management
Feb 23, 2017 by General Manager, Hotel Management
Thank you Nataliya for taking the time to write such a wonderful review. We are so glad you enjoyed our convenient location, our friendly staff and the great room with Ocean Views. We look forward to welcoming you back in the future. Mahalo, Charles Abbott
4 out of 5
Recommended
for Everyone
by A verified traveler from Kingsport, Tn

Every room has ocean view

Posted Feb 19, 2017
Pros: staff, cleanliness and location
Cons: finish construction
Location: Great location. This time we did not even rent a car. Hotel has a shuttle and city buses close enough to walk to
This is our second trip to Hawaii. We stayed at this hotel both times. Excellent view seeing the harbor and pretty water. The staff is excellent, rooms are clean and the seafood buffet is tasty. The location is very convenient.
Comment from Hotel Management
Feb 20, 2017 by General Manager, Hotel Management
Thank you Etta for taking the time to write a review regarding your recent stay. We are glad you enjoy our convenient location, our Ocean View rooms and our complimentary shuttle service to Ala Moana Shopping Center and Waikiki. We appreciate your great comments about our staff and cleanliness. We do apologize for any inconvenience you might have experience because of our renovation and it is almost finished. We look forward to welcoming you back again in the future. Mahalo, Charles Abbott
3 out of 5
Recommended
for Everyone
by A verified traveler

Loved the morning view from the 28th floor!!

Posted Feb 18, 2017
First room had a dirty toilet and TV wouldn't work but they moved us instantly and the rest is filled with good times. Our 2nd stay after they remodeled all the rooms. Still want to go back after they finish their coffee shop in the lobby.
5 out of 5
Recommended
for Everyone
by A verified traveler from Toronto

Nice hotel close to the beach & shopping centre

Posted Feb 11, 2017
Hotel staff were courteous & very helpful. Good customer service. Our room is clean and the view was excellent. 2 thumbs up!
Comment from Hotel Management
Feb 13, 2017 by General Manager, Hotel Management
Thank you Christy for taking the time to write a review regarding your recent stay. We appreciate your great comment about our staff, our cleanliness and the excellent Ocean Views from our rooms. We look forward to welcoming you back on your next visit to Hawaii. Mahalo, Charles Abbott
4 out of 5
Recommended
for Everyone
by A verified traveler from los angeles, ca

this hotel is easy and on the cusp of waikiki

Posted Feb 2, 2017
Pros: the staff, the morning coffee and newspapers downstairs
Cons: the bathrooms, the house cleaning should look all over- there were weird stains on the ceiling in our room (2701)
Location: the bars at the modern hotel next door are nice, and a sunset walk on the beach
the staff is GREAT, parking is included in your resort fee, as well as wifi and if available you can extend your check out till 6pm! the view really is a wonderful thing to wake up to and the staff could not have been nicer. the downsides were us returning to our room at 1:30am to a beetle bug and ants but it was so late we didn't request a room change. and even though they say all their rooms are renovated, their bathrooms do not seem to be a part of the update. although a pool isn't necessary considering you're surrounded by beaches, I feel like expedia should have a warning label that there are renovations going on and the pool is a part of the renovations. since i'm originally from hawaii, this location was great for me but if you're visiting- just be warned that it's at the cusp of waikiki so it's a good 20+ minute walk to main hub where all the action, shops, restaurants are- not a bad thing but if you're wanting to have a beachfront drink and catch the sunset- you should plan walking time :)
Comment from Hotel Management
Feb 3, 2017 by General Manager Chuck Abbott , Hotel Management
Aloha ninkainthecity, Thank you for choosing Hawaii Prince Hotel for your stay. We are very honored to have you stay with us for your returning trip to Hawaii. We appreciate your thoughtful comment for about our staff. We will make sure to review your comment in our team for the improvement. We would be happy to welcome you again after the renovation and seeing you on your next trip to Oahu. Thank you again for sharing your variable opinion with us.
5 out of 5
Recommended
for Everyone
by A verified traveler from New Haven, CT

Excellent stay despite construction

Posted Jan 31, 2017
Pros: Rooms had large windows. Heated toilet seats a plus.
Cons: TV service was spotty at times.
Location: Restaurants, large mall, beach within walking distance. Shuttle available to mall.
We changed to this hotel from another. Despite having renovations done the hotel was clean and orderly. The staff were immensely helpful. I will definitely want to return again when the construction is complete.
Comment from Hotel Management
Feb 2, 2017 by Charles Abbott General Manager , Hotel Management
Aloha Solomon, Thank you so much for staying at Hawaii Prince Hotel Waikiki. We are glad you enjoyed our newly renovated room and guest services. Also appreciate your opinion for the TV service, we will make sure to inform our staff to follow up on the problem you had.We look forward to welcoming you back on future visits to Hawaii.Thank you again for sharing your valuable opinion with us.
4 out of 5
Recommended
for Everyone
by A verified traveler from kailua-kona

Classy hotel

Posted Jan 30, 2017
Pros: The new dining room
Cons: You are on top of it.
Location: Ala Moana shopping center and restaurants
We stay at the Prince whenever we travel from Kona to Honolulu and are preferred members.
Comment from Hotel Management
Jan 30, 2017 by General Manager, Hotel Management
Thank you jean for taking the time to write your great review about your stay at the Hawaii Prince Hotel Waikiki. We are glad you like our new 100 Sails Restaurant & Bar and our convenient location. We look forward to welcoming you on your next visit to Honolulu. Mahalo, Charles Abbott
5 out of 5
Recommended
for Everyone
by A verified traveler

Absolutely the best staff, great location

Posted Jan 24, 2017
Every staff member is professional, friendly and courteous. The hotel is in a great location and views from the rooms are spectacular. We are certainly coming back !
Comment from Hotel Management
Jan 26, 2017 by General Manager, Hotel Management
Thank you for taking the time to write a review and share a picture of the amazing sunset you took from your room. We appreciate you recognizing our excellent staff because we believe they are the best in Hawaii and your comment endorses our belief. We are glad you like our convenient location and we look forward to welcoming you back. Mahalo, Charles Abbott
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel with view, wonderful staff!

Posted Jan 24, 2017
We spent one night in this hotel after a week in a vacation club. We were so pleased with our stay! We were able to check in very early and the view from our room was fantastic. Every staff person we talked too was helpful and friendly. Though this hotel is not directly on the beach, there is a beach close by. Also easy access to great shopping and restaurants. We really enjoyed our brief stay!
Comment from Hotel Management
Jan 24, 2017 by General Manager, Hotel Management
Thank you Meg for writing this amazing review. We appreciate your comment about our staff and your comment endorses our belief we have the best staff in Hawaii. We are glad you were able to check in early so you could relax and enjoy the fantastic view from your room. It is great to hear you enjoyed our convenient location which is close to shopping, restaurants and beaches. We hope we can welcome you back again in the future. Mahalo, Charles Abbott