Ratings based on 2,665 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
89% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler from Newfane, NY

A LITTLE ON THE EXPENSIVE SIDE

Posted May 28, 2016
Pros: The view and the staff.
Cons: Include a breakfast and not so pricey.
Location: Lots and lots of things to do within walking distance. The Alamoana mall was fun, huge, could not walk it in a day.
I really loved the location but it seemed like everything cost something, very little included in the price. Had to pay to use the hotel computer to print out my boarding pass which cost like 8 bucks for 10 minutes. I think for the price it should include a continental breakfast which it does not. I liked the view and the staff were very nice but I had a bad wifi in my room which had to be replaced and it still had to jump through a few hoops to get it to work. Nice but could be much better for the price.
Comment from Hotel Management
May 28, 2016 by Hotel Assistant Manager, Hotel Management
Aloha Kari. Thank you for staying with us. I am glad that you enjoyed the view and our staff. We are planning a renovation of the guestrooms and other areas of the hotel. We currently have complimentary airline check-in and printing of boarding passes at our guest computer station. Thank you for your feedback.
3 out of 5
by A verified traveler from 東京

静かに過ごすには

Posted May 28, 2016
最適なホテル。 30〜33階は、喫煙・シャワートイレ完備し 喫煙者は最適。 水圧も問題なし。 部屋からの夕陽も綺麗にみえる。 ワイキキ・ツアーには、トロリーでイリカイホテル前から乗車。ホテルから徒歩5分くらい。 アラモアナも徒歩圏で行け、意外と便利である。 海岸沿いを歩けば、ヒルトン近くに出られるため、散歩がてらに散策してみてはいかがでしょうか? エクスペディアで予約の際、お得プランで予約しお得プランの特典は到着後のお楽しみとの事、しかし到着後何の特典が付いているかを確認した所、無いことがわかりクレームをいれた。 ジャパニーズマネージャーが対応してくれたが 予約の際には、詳細を確認した方が良い。 また、部屋のwifiがつながらなかったクレームには、直ぐに対応してしてくれた。 クレーム対応は非常に早い対応をしてくれる。 全体的には、ワイキキと違い静かに過ごせるので、まったりとするには、良いと思われる。
4 out of 5
by A verified traveler

Nice hotel close to marina, beach and shops

Posted May 27, 2016
Pros: Location of the hotel. Whilst located at the northern end of Waikiki beaches, everything is a reasonably short walk from the hotel.
Cons: Nothing.
Location: Located within walking distance from a major shopping centre containing Macy's, Apple, Microsoft and other high end stores and Waikiki beach.
Short holiday in Waikiki. Chose hotel based an price and location. Close to public transport. Most major tour companies pick up and drop off to the hotel. Nice lobby. "Resort Tax" added to room cost covers features such as room wifi, discounts for restaurant buffet, free hotel shuttle to nearby shopping centre (in walking distance) and other end of Waikiki beach, discounts to various services offered within the hotel and buffet breakfast etc. Buffet breakfast was expensive for what was offered.
4 out of 5
by A verified traveler

ALMOST PERFECT

Posted May 27, 2016
Pros: LOCATION IS GREAT
Cons: EVENING FRONT DESK STAFF NEED TO BE MORE KNOWLEDGEABLE. ASK FEW THINGS AND ALWAYS TOLD TO ASK THE MORNING STAFF??!! STRONGER WIFI SIGNALS.
Location: BIG MALL CLOSE BY. PARKS AND BEACHES.
BEAUTIFUL VIEW FROM OCEAN VIEW ROOM; SEAFOOD DINNER BUFFET IS EXCELLENT! LOTS TO CHOOSE FROM. BREAKFAST BUFFET TOTAL RIP OFF FOR THE PRICE IT CHARGE. VERY LITTLE SELECTION. ROOM WIFI IS WEAK
Comment from Hotel Management
May 28, 2016 by Hotel Assistant Manager, Hotel Management
Aloha. Thank you for staying with us. I am glad that you enjoyed your stay. We appreciate your feedback.
5 out of 5
by A verified traveler

Posted May 27, 2016
Pros: Loved that you could open the windows.
Cons: More parking
The view was great of the marina. You could watch the sunset from the room.
Comment from Hotel Management
May 28, 2016 by Hotel Assistant Manager, Hotel Management
Aloha! Thank you for staying with us. I am glad that you enjoyed the view of the marina and sunset. Thank you for your feedback.
3 out of 5
by A verified traveler

Mandatory resort fee!

Posted May 26, 2016
There is a mandatory resort fee of $31 US a night for Internet, parking, room coffee, water and 20% discount off breakfast. I only used internet which should be 14.95 a night....felt ripped off paying $31 when I didn't drink the coffee nor us a parking spot. Besides that the room was decent and great view
4 out of 5
by A verified traveler from Indianapolis, Ind

nice location

Posted May 26, 2016
very enjoyable,, everyone was very hospitable,, the tour agent went above and beyond to schedule our excursions,,,, disappointed in the lounge operating hours,, it would be better to close the lounge at midnight, instead of 10pm,,, we returned on 2 occasions at 10pm, and were refused service.. other than this issue, i would recommend this hotel to others
Comment from Hotel Management
May 28, 2016 by Hotel Assistant Manager, Hotel Management
Aloha Duane. Thank you for staying with us. I am glad that you enjoyed your stay. We will look into the hours of operation of our lounge. Thank you for your feedback.
3 out of 5
by A verified traveler

Posted May 25, 2016
Hotel is dated and in need of renovation. With a 4 star rating, I expected a nicer hotel.
Comment from Hotel Management
May 28, 2016 by Hotel Assistant Manager, Hotel Management
Aloha. Thank you for staying with us. We are planning a renovation of our guestrooms and other areas of the hotel soon. Thank you for your feedback.
5 out of 5
by A verified traveler from canada

très recommandable

Posted May 20, 2016
Pros: la chambre et la vue sur la mer
Cons: bain tourbillons dans les chambres
Location: legerment loin de la plage de waikiki
bien situé personnel a l entrée très advenant décor somptueux
Comment from Hotel Management
May 22, 2016 by Hotel Assistant Manager, Hotel Management
Aloha Jean. Thank you for staying with us. I am glad that you enjoyed your stay. Thank you for your excellent review.
4 out of 5
by A verified traveler

Posted May 17, 2016
◎ホテル検討中の段階でメールで問い合わせたところ丁寧な対応を頂いて安心!! 1.日本語が通じる 2.ホテル専用シャトルバスがあり、買い物に便利 3.ネットがつながる 3.料金 4.プールあり 5.海?が見える というポイントでホテルを決めました。この内容があり、この価格というのはお得ではないでしょうか! 早朝から出発し、22時頃に帰る事が多くプールやジムを利用しなかったのが心残りです。 施設、客室の清掃はばっちりです! リゾート税も払っているので、アメニティも毎日補充してくれていました! 初日13時くらいの到着したのですが客室へ入れてくれて助かりました! マイナスポイントを挙げるとすると、WiFiが繋がらない時もあったり、利用出来るように登録する自体が難しかった、バスは午後のみ、シャワーが出ずバスタブの蛇口で髪を洗った、風でドアの物音がしたりエレベータを従業員用を使う事になった、分かっていた事ですが部屋からの景色は市内側じゃないけど決してビーチや綺麗な海とゆう訳ではない、、、などはありました。 ですが満足感がだいぶ上回ります!
Comment from Hotel Management
May 22, 2016 by Hotel Assistant Manager, Hotel Management
Aloha! Thank you for staying with us. I am glad that you enjoyed your stay. Thank you for your feedback.