Posted Oct 10, 2016
We drove from the air port to the hotel, and was unable to find the reception. The International Village Market's parking commanded more attention than Ohana's parking. The hotel's services were good, but there were charges at check-out that were not disclosed at check-in, such as resort connection charges.
Overall, the hotel has a nice location near Waikiki beach and lots of shopping places. We liked the kitchenette, and the cook ware, etc. The room attendants were courteous and hard working. The reception clerks were very friendly and particularly helpful with daily customer itineraries.
We had problems with the room key not working, about four times. But the reception was willing to correct whatever the problems were
Comment from Hotel Management
Oct 11, 2016 by Niel, Hotel Management
Thank you for your kind review. Next door the International Market Place Shopping Center is a large complex with a traffic intersection for their parking entry; our hotel parking is certainly not so imposing and I am sorry for any inconvenience caused as a result.
So too with any oversight on our presentation of the OHANA Waikiki Connection Fee prior to your purchase decision. I have not had to address this for some time now as we have managed to clearly identify all taxes and fees across supply channels; I apologise this was not made clearer throughout he booking process and on arrival.
For transparency, I offer other readers here detail:
A fee of $15.00 USD plus taxes per day, per room will be added to guest room charges at check-out.
Guests of OHANA Waikiki East and OHANA Waikiki Malia enjoy these benefits:
Unlimited rides on the Waikiki Trolley Pink Line through Waikiki and to Ala Moana Shopping Center.
Wi-Fi in the hotel lobbies and guest rooms
Local and long distance phone calls to the U.S. and Canada (first 15 minutes)
In-room coffee and tea daily
Use of in-room safe
Local weekday newspaper
Shopping and dining discount coupon book
Fitness room access
One OHANA Hotels souvenir nylon drawstring beach bag per room
Pool / Beach towel use and refresh as required.
These fees provide for the additional services due to economies of scale otherwise not sustainable in a mid-tier hotel.
OHANA® Hotels by Outrigger is our Mid-tier, Off-Beach Leisure Brand where guests will find local hospitality and convenience in paradise.