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Rating 10 - Excellent. 1495 out of 2249 reviews" "
This is my 1st time & staff were VERY friendly & helpful. Property was very clean and maintained. It's just smaller than I'm used to with less amenities, like business room for working/meetings and just one pool.
4th time stay at this property, location is convenient. The only annoyance this time was the constant humming sound coming from some electrical eqpmnt or running motor outside, not sure? Our room was on the 3rd floor by the pool side. Couldn't sleep well because of it.
Beautiful property at the quieter end of the beach. Staff are amazing and extremely helpful. The beach area is very small
Susan
Stayed 4 nights in Apr 2024
Response from Front Office Manager on Apr 23, 2024
Thank you for taking the time to provide this 5 stars review and the nice comments about the staff for the Outrigger Reef Waikiki Beach Resort. We care about our guest experience and we strive to exceed each guest expectations by providing a unique Hawaiian experience. We look forward to welcome you back.
Response from Guest Services Manager on Apr 21, 2024
Aloha Sadeek, thank you so much for your high evaluation of our resort. Our hosts take pride in providing great service with aloha and Hawaiian hospitality. We are happy to hear you enjoyed your accommodation. We are looking forward to welcoming you again in the future. Mahalo!
10/10 Excellent
Mahmoud, Hercules
Traveled with family and small children, Traveled with family
Excellent spot to stay in Waikiki. Close to everything. You can walk everywhere. Lots of dining and shopping options. Live music nightly. Great service. Beach and pool are great conveniences.
Mahmoud
Stayed 4 nights in Apr 2024
Response from Guest Services Manager on Apr 21, 2024
Aloha Mahmoud! Thank you for choosing the OUTRIGGER Reef Waikiki Beach Resort. We are thrilled to hear that we exceeded your expectations and that you had a great overall experience. We will be sure to share your wonderful comments about your stay, and the excellent service from our hosts with the rest of our team. Thank you again for staying at OUTRIGGER Reef Waikiki Beach Resort and we hope to welcome you back in the future!
The front desk staff were friendly, helpful and attentive.
We arrived from a cruise at 9 am and were able to access our room on arrival.
An extended stay room on the same floor was also arranged for us as our flight wasn’t departing until 10 pm.
Both accommodations were very much appreciated.
Brent
Stayed 3 nights in Apr 2024
Response from Renee on Apr 19, 2024
Aloha Thank you for staying at OUTRIGGER Reef Waikiki Beach Resort and for sharing your feedback about your experience. We look forward to welcoming you back. Mahalo
Response from Guest Services Manager on Apr 21, 2024
Thank you for choosing to stay at OUTRIGGER Reef Waikiki Beach Resort. We appreciate you taking the time to leave us your kind comments, and are delighted to hear that you enjoyed your stay with us. We will be sure to share your glowing review about our hosts with the rest of our team. Thank you again for your feedback, and we hope to have the opportunity to welcome you back again soon.
Nice location on the edge of Waikik beach. Beautiful view of Waikik beach area from our room. Beachfront. Walkable. Many dining locations within walking distance.
Aaron
Stayed 3 nights in Apr 2024
Response from Guest Services Manager on Apr 21, 2024
Aloha Aaron and thank you for your feedback. We appreciate your recognition as we take our guest's experience with utmost care. We strive to deliver the best experience to all of our guests and comments like yours make it all worth while. Mahalo Nui Loa!
A wonderful stay from start to finish. Fantastic staff, great location, excellent amenities since the renovation, clean, safe, just a dream place to stay while visiting Oahu.
Anthonie Jordan
Stayed 5 nights in Apr 2024
Response from Guest Services Manager on Apr 21, 2024
Aloha Anthonie Jordan! We would like to thank you for submitting your review and giving us high scores. Our hosts take pride in providing world class hospitality, and we are thrilled to hear we could deliver great experience. We hope you will choose us again next time you are in Waikiki. Until then – a hui hou (until we see again!)
Welcoming staff and newish refurbished rooms. Wish the bathroom had more than a glass door and bathrooms need fans to cut the moisture
Laura R
Stayed 4 nights in Apr 2024
Response from Front Office Manager on Apr 16, 2024
Thank you for taking the time to provide this 5 stars review and the nice comments for the Outrigger Reef Waikiki Beach Resort. We care about our guest experience and we strive to exceed each guest expectations by providing a unique Hawaiian experience. We look forward to welcome you back.
Aloha Watcharee, Thank you for staying at OUTRIGGER Reef Waikiki Beach Resort and for sharing your feedback about your experience. We are delighted to know that you had a wonderful stay. We look forward to welcoming you back to the resort. Mahalo Nui Loa!
Second time there and love it. The only thing I would add is to have beach chairs available
Lisa Ann
Stayed 7 nights in Apr 2024
Response from st on Apr 11, 2024
Aloha Lisa,Thank you so much for the fabulous 5-star rating. We appreciate your business and glad you had a wonderful time and enjoyed our resort amenities. We will share your feedback with the team and look forward to seeing you again.Mahalo Nui,So'o TanaArea Director of Front Services
This is our third time staying here and we absolutely love it. Location couldn't be any more perfect. It's walking distance to everything but still in a more secluded area. Staff is always friendly and helpful and everything is very clean.
Tessie Marie
Stayed 8 nights in Mar 2024
Response from st on Apr 11, 2024
Aloha Tessle,Thank you so much for the fabulous 5-star rating. We appreciate your business and glad you had a wonderful time and enjoyed our resort. We look forward to seeing you again.Mahalo Nui,So'o TanaArea Director of Front Services
Aloha Thank you for staying at OUTRIGGER Reef Waikiki Beach Resort and for sharing your feedback about your experience. We look forward to welcoming you back. Mahalo
Aloha Thank you for staying at OUTRIGGER Reef Waikiki Beach Resort and for sharing your feedback about your experience. We are delighted to know that you had a wonderful stay. We look forward to welcoming you back!
Fantastic family friendly hotel! Amazing amenities for kids. Great staff. Room was huge and beautifully renovated.
Nancy
Stayed 10 nights in Mar 2024
Response from Renee on Apr 9, 2024
Aloha Thank you for staying at OUTRIGGER Reef Waikiki Beach Resort and for sharing your feedback about your experience. We are delighted to know that you had a wonderful stay. We look forward to welcoming you back!
Everyome.was.vwey friendly and always willing to assist.
Adelina
Stayed 4 nights in Mar 2024
Response from Guest Services Manager on Apr 8, 2024
Aloha Adelina, thank you so much for your high evaluation of our resort. Our hosts take pride in providing great service with aloha and Hawaiian hospitality. We are happy to hear you enjoyed your accommodation. We are looking forward to welcoming you again in the future. Mahalo!
My favorite place to stay when I am in Hawaii every 6 months I did notice this time that our housekeeping staff was not up to it's usual standard. I usually leave a good tip for the housekeeping staff but did not leave one at all this time. The beds were changed once in 2 weeks and the shower was only rinsed out twice but other than that I will definitely be returning. Valet and other lobby staff are amazing!!!
Susan
Stayed 14 nights in Mar 2024
Response from Guest Services Manager on Apr 8, 2024
Aloha Susan! Mahalo for choosing to stay with us at the OUTRIGGER Reef Waikiki Beach Resort! We appreciate you taking time to fill out the survey. While we are glad to see you enjoyed your stay, we were also concerned with your comments about Housekeeping. We apologize for not meeting your expectations in regards to your accommodation, and hope for another chance to make it up to you. Mahalo!
We loved our stay at the Outrigger Reef. It was conveniently located and the staff were friendly. We used the valet and never had to wait more than 5 minutes for our vehicle. Our family really enjoyed the cultural activities (we got to make two types of bracelets and to take a hula lesson). The pool was nice and my kids enjoyed that pool noodles were available to use as they are not super comfortable in the water. The 2 free reusable water bottles and a water bottle filling station by the lobby was also an appreciated feature. We would happily stay here again.
Kimberly
Stayed 6 nights in Mar 2024
Response from MOD on Apr 6, 2024
Aloha Kimberly, Thank you for the wonderful review on your experience at OUTRIGGER Reef Waikiki Beach Resort. It is a pleasure to know that you had another amazing experience at the resort. We are happy to share this wonderful place to all of our guests and our hosts enjoy welcoming everyone with warm Hawaiian hospitality. We look forward to welcoming you back at Outrigger Reef Waikiki beach resort very soon!Mahalo Nui Loa.
6/10 Okay
Rima
Traveled with family
Apr 4, 2024
Liked: Cleanliness, staff & service
Disliked: Amenities
Clean rooms and friendly staff. They charge 50$ for resort fee but don't have much to support that fee. The beach is not swimmable with pointy rocks and a very smal beach area. Despite resort fees, they don't provide beach chairs and were asked to rent it from a nearby property. Only reason for 3 starts is mostly friendly and responsive staff members.
Rima
Stayed 1 night in Apr 2024
Response from MOD on Apr 6, 2024
Aloha Rima, Thank you for your recent stay at Outrigger Reef Waikiki Beach Resort. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback. We will take your comments under consideration as we continually work to improve our guest experience. Thank you for your honest feedback and we hope that you will give us another chance to provide a much better experience in the future. Mahalo Nui Loa.
Thank you for taking the time to provide this 5 stars review for the Outrigger Reef Waikiki Beach Resort. We care about our guest experience and we strive to exceed each guest expectations by providing a unique Hawaiian experience. We look forward to welcome you back.
Loved this hotel. Right on the beach. Plenty of restaurants right across the street. Very clean. Everyone was exceptionally nice and helpful. Kids activities were amazing. Monkeypod and the pool bar food were excellent. Would definitely chose this hotel again!
Julia
Stayed 6 nights in Mar 2024
Response from Renee on Apr 3, 2024
Aloha Thank you for staying at OUTRIGGER Reef Waikiki Beach Resort and for sharing your feedback about your experience. We look forward to welcoming you back. Mahalo
My family and I had a fantastic time here and would recommend the property to any and all.
Steven Wayne
Stayed 5 nights in Mar 2024
Response from Renee on Apr 3, 2024
Aloha Thank you for staying at OUTRIGGER Reef Waikiki Beach Resort and for sharing your feedback about your experience. We look forward to welcoming you back. Mahalo
Aloha Thank you for staying at OUTRIGGER Reef Waikiki Beach Resort and for sharing your feedback about your experience. We look forward to welcoming you back. Mahalo
While we had a short 4 night/5day stay, this hotel and its staff were impeccable. The hospitality of all the staff was beyond what I expected. Will definitely be returning!
Allison
Stayed 4 nights in Mar 2024
Response from MOD on Apr 2, 2024
Aloha Allison, Thank you for staying at OUTRIGGER Reef Waikiki Beach Resort and for sharing your feedback about your experience. We are delighted to know that you had a wonderful stay. We look forward to welcoming you back to the resort. Mahalo, JoyGuest Service Manager
Had an early check in. No problems. Wonderful staff
marvin
Stayed 1 night in Mar 2024
Response from Renee on Apr 3, 2024
Aloha Thank you for staying at OUTRIGGER Reef Waikiki Beach Resort and for sharing your feedback about your experience. We look forward to welcoming you back. Mahalo
We had an amazing time at this hotel. We loved the cultural activities and the Hawaiian music always playing. And amenities and room were fantastic.
Jeremias
Stayed 2 nights in Mar 2024
Response from Guest Services Manager on Mar 28, 2024
Aloha Jeremias and mahalo for staying with us at the OUTRIGGER Reef Waikiki Beach Resort. We are thrilled to hear that you enjoyed your accommodations as we strive to provide the best guest experience. We can't wait to see you here again. A hui hou (until we meet again).
Newly renovated in rooms, Great location and lots to do around the area.
Melissa
Stayed 6 nights in Mar 2024
Response from Guest Services Manager on Mar 28, 2024
Aloha Melissa, thank you so much for your high evaluation of our resort. Our hosts take pride in providing great service with aloha and Hawaiian hospitality. We are happy to hear you enjoyed your accommodation. We are looking forward to welcoming you again in the future. Mahalo!
Aloha Thank you for staying at OUTRIGGER Reef Waikiki Beach Resort and for sharing your feedback about your experience. We look forward to welcoming you back. Mahalo
Beach front property, lots of eating options in the area from fancy restaurants to delicious food stands.
Ciprian
Stayed 6 nights in Mar 2024
Response from Renee on Mar 28, 2024
Aloha Thank you for staying at OUTRIGGER Reef Waikiki Beach Resort and for sharing your feedback about your experience. We look forward to welcoming you back. Mahalo
Loved everything about Outrigger Reef. Staff was very helpful. Room was updated and clean. Staying within a few steps of the beach was perfect. Would highly recommend.
Philip
Stayed 7 nights in Mar 2024
Response from Renee on Mar 28, 2024
Aloha Thank you for staying at OUTRIGGER Reef Waikiki Beach Resort and for sharing your feedback about your experience. We look forward to welcoming you back. Mahalo
8/10 Good
Misti, Hawthorn Woods
Mar 25, 2024
Misti
Stayed 4 nights in Mar 2024
Response from mod on Apr 15, 2024
Aloha Misti, Thank you for rating on your experience at OUTRIGGER Reef Waikiki Beach Resort. We look forward to welcoming you back next time you are in Honolulu!Mahalo Nui Loa.
10/10 Excellent
Bohdana
Mar 25, 2024
Liked: Amenities
Hj
Bohdana
Stayed 5 nights in Mar 2024
Response from MOD on Mar 27, 2024
Aloha Bohdana, Thank you for rating on your experience at OUTRIGGER Reef Waikiki Beach Resort. We look forward to welcoming you back next time you are in Honolulu!Mahalo Nui Loa!
The staff was really nice the hotel was on the beach location was perfect rooms were very clean .
Yesenia
Stayed 4 nights in Mar 2024
Response from MOD on Mar 27, 2024
Aloha Yesenia, Thank you for staying at OUTRIGGER Reef Wakiki Beach Resort and for sharing your feedback about your experience. We are delighted to know that you had a wonderful stay. We look forward to welcoming you back to the resort. Mahalo Nui Loa!
Aloha Claudia, Thank you for rating on your experience at OUTRIGGER Reef Waikiki Beach Resort. We look forward to welcoming you back next time you are in Honolulu!Mahalo Nui Loa.
Perfect perfect perfect! A wonderful place with attentive staff and great food. Highly recommend!!!
susan
Stayed 4 nights in Mar 2024
Response from MOD on Mar 27, 2024
Aloha Susan, Thank you for staying at OUTRIGGER Reef Waikiki Beach Resort and for posting a review of your experience. We appreciate you taking the time to leave us your gracious comments and we are delighted to hear that you had a great experience at the resort.We look forward to welcoming you back to the resort in the future. Mahalo, JoyGuest Service Manager
Response from Front Desk Supervisor on Apr 12, 2024
Aloha Margaret,Thank you for choosing to stay at the OUTRIGGER Reef Waikiki Beach Resort. We appreciate you taking the time to leave us good scores and are delighted to see that you enjoyed your stay with us. If you would like to share any comments regarding your experience, please do not hesitate to contact us directly. Mahalo,KananiFront Desk Supervisor
Clean spacious room with easy access to the beach. Several comfy sitting areas to enjoy the beautiful weather! Every employee we met was helpful, and very friendly!
Beth
Stayed 1 night in Mar 2024
Response from MOD on Mar 24, 2024
Aloha Beth, Thank you for staying at OUTRIGGER Reef Waikiki Beach Resort and for posting a review of your experience. We appreciate you taking the time to leave us your gracious comments and we are delighted to hear that you had a great experience at the resort.We look forward to welcoming you back to the resort in the future. Mahalo, JoyGuest Service Manager
10/10 Excellent
Tim
Mar 23, 2024
Place was clean, modern and quiet. I also loved their water stations, access to the beach and ocean front restaurant views
Tim
Stayed 4 nights in Mar 2024
Response from MOD on Mar 24, 2024
Aloha Tim, We are pleased that you enjoyed your accommodations and our beautiful location with easy access to the clear blue waters Waikiki Beach, making it effortless to enjoy your vacation. We hope to welcome you back in the near future. Mahalo for choosing OUTRIGGER Reef Waikiki Beach Resort. Mahalo Nui Loa!
We were disappointed and not impressed with the room where we stayed during this trip:
1. Inside the room, we found out there was a finished soda can sitting besides our bed.
2. There was black stuff backing up into our bathtub which was very disgusting.
3. Our room was facing on the side of the next building where the smoking area was NOT prohibited. Whenever we open the balcony, you will smell the secondhand cigarette smoke. We need to keep the balcony closed all the time.
Mona
Stayed 5 nights in Mar 2024
Response from MOD on Mar 24, 2024
Aloha Mona, Thank you for your recent stay at OUTRIGGER Reef Waikiki Beach Resort. I had the chance to review your completed online survey. On behalf of the hotel management would like to extend my sincerest apology for the experience during your stay. We strive to provide gracious, engaging and caring service. Please know that your feedback and concern is utmost important to us, and we will take your feedback under consideration as we continually work to improve our guest experience. Mahalo, JoyGuest Service Manager
Aloha Carrie C, Thank you for staying at OUTRIGGER Reef Waikiki Beach Resort and for sharing your feedback about your experience. We are delighted to know that you had a wonderful stay. We look forward to welcoming you back to the resort. Mahalo, JoyGuest Service Manager
Aloha Misty, Thank you for your 5-star rating on your experience at OUTRIGGER Reef Waikiki Beach Resort. We look forward to welcoming you back next time you are in Honolulu!Mahalo, JoyGuest Service Manager
The location was great it was in walking distance to a lot of restaurants and shops. The customer service was excellent.
Tyneeta
Stayed 5 nights in Mar 2024
Response from Guest Services Manager on Mar 21, 2024
Thank you for choosing to stay at OUTRIGGER Reef Waikiki Beach Resort. We appreciate you taking the time to leave us your kind comments, and are delighted to hear that you enjoyed your stay with us. We will be sure to share your glowing review about our hosts with the rest of our team. Thank you again for your feedback, and we hope to have the opportunity to welcome you back again soon.
Response from Guest Services Manager on Mar 21, 2024
Aloha Naomi, we would like to thank you for submitting wonderful review about our newly re-imagined OUTRIGGER Reef Waikiki Beach Resort. Every day we do our best to make out guests feel like home, and we take pride in doing what we do best – provide amazing service. It is always pleasure to be recognized by our guests, and we just want to say “mahalo” one more time and we hope to see you again next time you are in Waikiki. Aloha and a hui hou (until we meet again).
We had a wonderful stay. Close to pickleball courts and staff was very friendly.
CONSTANCE RENEE
Stayed 6 nights in Mar 2024
Response from Renee on Mar 19, 2024
Aloha Thank you for staying at OUTRIGGER Reef Waikiki Beach Resort and for sharing your feedback about your experience. We look forward to welcoming you back. Mahalo
It was a great location and staff was nice. The suite had a great ocean view.
Yina
Stayed 7 nights in Mar 2024
Response from Renee on Mar 19, 2024
Aloha Thank you for staying at OUTRIGGER Reef Waikiki Beach Resort and for sharing your feedback about your experience. We look forward to welcoming you back. Mahalo
Got breakfast voucher with our room. Problem was breakfast does not open until 7:00 and tour pickups are at or before 7:00. Did not get to use half our vouchers for this reason.
None of the tour operators pickup at the Outrigger Reef. When I inquired why the front entrance does not have the space. You will likely have to walk to another hotel/location for pickup.
Lawrence
Stayed 4 nights in Mar 2024
Response from Renee on Mar 19, 2024
Aloha Thank you for staying at OUTRIGGER Reef Waikiki Beach Resort and for sharing your feedback about your experience. Mahalo
Aloha Thank you for staying at OUTRIGGER Reef Waikiki Beach Resort and for sharing your feedback about your experience. We look forward to welcoming you back. Mahalo