Posted Feb 19, 2017
Staff was helpful, but I could not get cleaning properly done in room. They skipped the bathroom most days. Forgot to give us clean glasses. Pretended to make beds, but found tissues in it from the night before. I did not appreciate having to pay $20.00 per day amenities fee when there was no swimming pool, constant noise from construction, which started early in the morning. Partially working elevators used by their staff to transport large items in place of using service elevators because it would involve some walking on their part. Guests waited up to 15 minutes for an elevator.
Using amenities and paying for them should be a choice for guests, not a mandatory fee. I was told the fee included coffee in room. Really???? What hotel charges for coffee in the rooms??? Work out facility was old and outdated, not to mention, probably not clean.
Front desk staff was very pleasant and helpful. Rental car parking fee was waived for one day because of room cleaning issues. I should mention that guests had access to a pool at hotel next door. We felt awkward and did not try it.