Ratings based on 102 Verified Reviews

3.9 out of 5
87% of guests recommend
3.7 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Boston,Ma

Hawaiian surprise

Posted Oct 19, 2016
Location: The location was great! Food trucks across the street, good restaurants and the beach down the street!
Was taken by surprise by the $200+ cleaning fee when I checked out
5 out of 5
Recommended
for Everyone
by A verified traveler

Hawaii Condo

Posted Oct 10, 2016
Location was great, a big plus that we got to view the Hilton Village Friday night fireworks from balcony!!
Comment from Hotel Management
Oct 13, 2016 by Walter, Hotel Management
Aloha, Thank you so much for staying with us. We hope to see you again on your next visit. Mahalo,
1 out of 5
by A verified traveler from Sydney

Rooms are old and dirty. Cockroaches everywhere.

Posted Oct 10, 2016
Location: Location is good.
Rooms are old and aged. In the evening when the lights go out the cockroaches come out. Not what we remembered 4 years ago. We will not stay there again.
Comment from Hotel Management
Oct 13, 2016 by Walter, Hotel Management
Aloha Henry, Thank you for the comment and I will make sure that this will be address. We have a reputable pest control company that comes to our properties once a week to check. I apologize for the inconvenience. Mahalo,
3 out of 5
by A verified traveler

Disappointed in Outrigger

Posted Jun 27, 2016
Location: The hotel is within walking distance to anything you would need such as beaches, bus stops, post office and restaurants.
We booked the hotel through Expedia so expected a "hotel" experience. There is no housekeeping service so we had to continuously request clean towels. In the end we used the hotel’s paid laundry area to wash the towels ourselves because they stopped delivering the clean towels! Seriously, I have never had to resort to doing that at any other hotel. When we checked out there was a housekeeping fee of about $200! What was the fee for, they didn’t clean our room once! Also, there was a vacuum in the suite but it didn’t work so we couldn’t even clean the floors. (It is Hawaii so there is a lot of sand.) The employees were very friendly and offered as much help as they could while staying in the rules of the hotel. The issues with the hotel seem to be at a management level. Would I stay there again…no. Would I refer the hotel to a friend…no. By-the-way, we have stayed there before and didn’t have these issues. Also, on Expedia it said roll-away beds were available. They told us they didn't have any at the hotel.
3 out of 5
Recommended
for Everyone
by A verified traveler from QLD, Australia

Resort prices without the resort experience

Posted Feb 8, 2016
I stayed here last year with friends and loved it in a 2 bedroom so I booked here with my husband and toddler this time and was really disappointed. With the price you pay, you would expect a little luxury - no pool on site, no room service, no cleaning service daily, a lumpy sofa bed, no crib provided when asked and a broken safe - you even have to call if you want new towels!! The limited staff they do have on in the lobby barely make you feel welcome, if they look up from what they are doing at all. Having to cart our own luggage and a cranky toddler in a pram because there aren't enough staff was just one of the examples of poor service. And then to get picked up or dropped off your transport picks you up in the middle of the street as there's no driveway and limited street parking. THEN, they stick you with a $200 cleaning fee for your stay - on top of the outrageous prices! Next time I'm going to book the hotel down the street offering the same condo style with all the hotel amenities you'd expect on holidays. It seems the Recency uses its outrigger name to demand big prices when it's really not worth it.
Comment from Hotel Management
Feb 29, 2016 by Walter, Hotel Management
Aloha, Thank you for staying with us and thank you for your comments. I apologize that the service and facility was not to your satisfaction and not in keeping with our company standards. It is unfortunate that we were not able to address this while you were here . I will make sure to share this feedback to our staff and management. Mahalo Please accept our sincere apology, as we did not extend to you our gracious hospitality that we pride ourselves on. It is always our intent that our guests leave satisfied with our product and services.
4 out of 5
Recommended
for Everyone
by A verified traveler from Ann Arbor

Returning Guest

Posted Dec 28, 2015
Pros: Staff and location.
Cons: Provide more cleaning products.
Location: Everything is either across the street, around the corner, or within easy walking distance.
What make this hotel perfect is the the staff. All of them were great, just great.
Comment from Hotel Management
Feb 26, 2016 by Walter, Hotel Management
Aloha, Thank you so much for comming back!! Thank you for your comments I will make sure to share it with our staff and management. Mahalo, Walter
3 out of 5
Recommended
for Everyone
by A verified traveler

In the stream of things to do.

Posted Sep 30, 2015
Pros: It was there
Cons: Door Locks
Location: Shopping
Surprised at the extra costs and taxes......though it was in the fine print...funny having an outside door with a lock that did not let us in until it was repaired...hot and steamy wait....
2 out of 5
by A verified traveler from Melbourne Australia

Terrible Customer service and extremely dirty room

Posted Apr 7, 2015
Pros: Location
Cons: Customer service is the worst I have experienced in the US and overall cleanliness of the rooms was well below a reasonable expectation.
Location: Great location and very close to all shopping and beach activities
Our overall experience with the hotel was extremely disappointing, the room was dirty upon arrival and the staff and management were extremely rude and unhelpful. There was no cleaning services at the hotel and they struggled to provide us with the equipment to clean our own room. The bathroom was disgusting with limited space and storage facilities the shower had mould in the corners. It took all day for the staff to deliver towels and washing detergent. On the upside the location of the hotel was excellent perfectly located in central Waikiki beach. We were travelling with 2 children so the hotel was an important aspect of our holiday and were were bitterly let down by the Outrigger on Beachwalk, definitely wouldn't recommend this hotel for families.
Comment from Hotel Management
Apr 9, 2015 by Walter, Hotel Management
I am in receipt of your e-mail regarding your previous stay with us . I appreciate the time you spent to provide us with your feedback. I have addressed your housekeeping comments with our managers. I apologize that the service/facility was not to your satisfaction and not in keeping with our company standards. It is unfortunate that we were not able to address this while you were here . Please accept our sincere apology. It is always our intent that our guests leave satisfied with our product and services
3 out of 5
Recommended
for Couples
by A verified traveler

Posted Mar 24, 2015
Nice and clean rooms. Very quiet and great location. But $199 cleaning charge was ridiculous.
4 out of 5
Recommended
for Everyone
by A verified traveler

Outrigger Regency Beachwalk

Posted Oct 29, 2014
Comfortable room with a full kitchen with all appliances, pots and pans, dishes and glasses for four. Everything was great except there is no housekeeping while you are there. You can put out your trash at the door and it will be picked up. If there is anything you need, you can ask at the front desk and they will accommodate. At the end of yur stay you will be charged a $90.00 "housekeeping fee" to get it set up for the next guests after you leave. Somewhat lame in my book. Other than that a good experience.
Comment from Hotel Management
May 16, 2015 by Walter, Hotel Management
Aloha, Thank you so much for staying with us. Your comment is very important to us. I will make sure to share your comments to our staff and management. mahalo, Walter