Ratings based on 1,931 Verified Reviews

3.8 out of 5
84% of guests recommend
3.8 Room cleanliness
4.0 Service & staff
3.7 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Anchorage Alaska

Right in the heart of Waikiki

Posted Feb 19, 2017
Pros: Location and staff
Cons: Nothing
Location: Perfect location. Beach and plenty of shops and eating places.
Had the best time at this hotel. They people were so friendly. Great customer service. Room had a decent balcony. The beach was only a block away.
5 out of 5
Recommended
for Everyone
by A verified traveler from Ecuador

Nice hotel close to the beach

Posted Feb 15, 2017
Pros: The receptionist was very nice and very friendly.
Location: Shopping, dinner, cafe
The receptionist was very nice and very friendly. She gave us a superior room than the reserverd.
4 out of 5
Recommended
for Families
by A verified traveler from Sydney Australia

Nice hotel, great central location.

Posted Feb 8, 2017
Cons: housekeeping inconsistant with replenishment of towel / shampoo's - most of time not enough were left.
Loved the welcome basket - nice surprise. availability of beach chairs and water was very good.
Comment from Hotel Management
Feb 9, 2017 by Kristen - Sheraton PK Guest Experience Team , Hotel Management
Aloha Paul, Thank you for taking the time to share your feedback with our team. we are always looking for ways to improve and make our guest's experiences memorable. We are happy to hear that you enjoyed the wonderful welcome amenity in your room and that you were able to take advantage of the Big Kahuna Beach Services beach chair rentals. We hope to have the opportunity to welcome you back again soon. Mahalo!
5 out of 5
Recommended
for Everyone
by A verified traveler

Great view of Waikiki area!

Posted Feb 4, 2017
Pros: Convenient location, helpful staff, nice decor and interesting cultural information provided.
Close for walking to the beach, shops and restaurants!
Comment from Hotel Management
Feb 6, 2017 by Kristen - Sheraton PK Guest Experience Team , Hotel Management
Aloha! We are so glad to hear your had a pleasant stay with us. From our central Waikiki location to our amazing team of associates and our rich cultural history, there is so much to enjoy about the Sheraton Princess Kaiulani. We look forward to welcoming you back again soon. Mahalo!
5 out of 5
Recommended
for Everyone
by A verified traveler

Good location

Posted Feb 2, 2017
We were at the hotel for 2 days before a cruise. We found it very convenient to the beach and shopping. The food and drinks at the hotel were good and not too pricey. We were upgraded to an ocean view and it was a beautiful view.
Comment from Hotel Management
Feb 2, 2017 by Kristen - Sheraton PK Guest Experience Team, Hotel Management
Aloha, Thank you for choosing to stay at the Sheraton Princess Kaiulani. We are so happy to hear that you found our location to be very convenient during your stay. From experiencing the food and drinks offered at our Splash Bar to enjoying one of our lovely ocean view rooms, we are glad you had a chance to fully immerse yourselves during your quick stay. Mahalo!
3 out of 5
by A verified traveler

Good location but old and charged $8 for hot water

Posted Jan 26, 2017
Old hotel, convenient location, bad service. Food is not tasty, staff not as friendly as expected
Comment from Hotel Management
Jan 27, 2017 by Kristen - Sheraton PK Guest Experience Team , Hotel Management
Aloha, Thank you for taking the time to share your helpful feedback with our team. We are always looking for ways to improve for our guests and make their experiences memorable. We apologize for any issues you faced during your recent visit and will share your insights with our management team so that they may address the concerns accordingly. Thank you again for your time. Mahalo!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 15, 2017
We enjoyed our stay for our honeymoon! All the staff were helpful, and our room was clean and comfortable.
Comment from Hotel Management
Jan 16, 2017 by Kristen - Sheraton PK Guest Experience Team , Hotel Management
Aloha! Thank you so much for choosing to spend such a special occasion with us at the Sheraton Princess Kaiulani! We are so happy to hear that our wonderful team of associates took such great care of you. We hope to have the opportunity to welcome you back again soon.
4 out of 5
Recommended
for Everyone
by A verified traveler from London

good location, good view, 2 minutes from the beach

Posted Jan 6, 2017
Pros: good location, good view, clean rooms, friendly staff.
Cons: provide free fruits and water by the pool, that is included in the hotel's resort fee.
Location: sun-bathing; swimming; surfing; paddling on surfing-board; hiking on Diamond Head; jogging early in the morning; weight- lifting in the gym?
we enjoyed staying at the hotel, not posh, but conveniently located, clean room, friendly staff. Variety of eating options available, cheap or expensive. The ABC opposite is up market, we bought many Japanese take-away there, and occasional bottle of wine, and medication for insect-bite, etc. (I got stung by a bee walking on the sandy shoreline barefoot, an usual event I should imagine) The food court diagonally opposite the hotel on the main road is worth visiting, located in a posh hotel. The farmers' market opposite the hotel sells fresh fruits, it opens from 4:30 pm. On Tuesday and Wednesday it opens in Hotel Hyatt next door, at an early time?. My only complain is that the resort fee supposed to include free fruit and water by the pool side, were not provided. We were there at Christmas, the high season, so difficult to rent a car on location. Eventually we found one via Expedia site. In the future I would rent in advance, cheaper that way anyhow.
Comment from Hotel Management
Jan 6, 2017 by Kristen - Sheraton PK Guest Experience Team, Hotel Management
Aloha EF, So glad you were able to spend the holidays with us at the Sheraton Princess Kaiulani hotel. We're glad that you found the location to be very convenient and that our wonderful staff was able to take sure great care of you. We apologize if there was some confusion with the fruit and water delivery noted in the resort fee. The complementary fruit and water is delivered to hotel guests enjoying the beach area twice daily. Our sincere apologize if this was not made clear. Again we thank you for your time and feedback, we hope to have the chance to welcome you back again soon. Mahalo!
5 out of 5
Recommended
for Everyone
by A verified traveler from Cambridge, England

will certainly stay again

Posted Jan 4, 2017
The hotel was fantastic, we were given an upgrade upon arrival due to family situation, the staff were excellent. The hotel is central to everything really, the pool was good also, being close to the Splash Bar. The staff were brilliant
Comment from Hotel Management
Jan 7, 2017 by Kristen - Sheraton PK Guests Experience Team, Hotel Management
Aloha Paul, Thank you so much for your kind feedback, We are beyond happy to hear that you enjoyed your recent stay at the Sheraton Princess Kaiulani Hotel. Our wonderful team of associates takes great pride in making sure our guests are well taken care of, we're glad to know they provided you with excellent service. We hope to have the pleasure of welcoming you back again soon. Mahalo!
3 out of 5
Recommended
for Everyone
by A verified traveler from honolulu

Nice hotel close to beach and shops

Posted Jan 2, 2017
Hotel legal Check in time is 3pm. We arrived in the morning. The front guest checked out at 11am, and we checked in 2pm. Hotel didn't look after individual guest since it maybe too big?
Comment from Hotel Management
Jan 5, 2017 by Kristen - Sheraton PK Guest Experience Team, Hotel Management
Aloha David, Thank you for taking the time to share your feedback with our team. We are always looking for ways to improve and offer our guests better service. We apologize if you had any issues checking in and will share this information to our team so that they are aware of the problem. Thank you again for your insights and we hope to have the opportunity to welcome you back again soon. Mahalo!