The room was small and the air didn't work that well. The employees were not that friendly. I arrive at 3:30 when they said I could get my room early and it wasn't ready. The employee said they would call when it was ready but they didn't. They did let me keep my car in the garage for an extra 2 hours.
Comment from Hotel Management
Sep 19, 2016 by Erika, Guest Relations , Hotel Management
Aloha, thank you for sharing your valuable feedback with us. Our guaranteed check-in time is at 4pm, and we do our best to accommodate guests to check-in earlier should the daily schedule permit. If given the opportunity to host you again, we'd do our best to make a better impression. Thank you again for taking the time to share your feedback with us. Mahalo!