Used to be wonderful here, no longer acceptable
Posted Jan 22, 2017
Day One - arrived at 3pm check-in time. Waited over 20 minutes to learn they didn't have ready a room with requested nonsmoking and King bed. Sent us out to bar with a free drink coupon to wait for a room. After waiting 2.5 hours total, finally settled into the second room they offered because we were exhausted. It smelled of smoke, and had a huge dirty portable vacuum/filter balanced on one of the night stands, apparently filtering the air. Obviously housekeeping did not check this room before they gave us the keys. All lamps in room were either malfunctioning or nonfunctional. Called to get them fixed/replaced, which was done by a very courteous gentleman. By the time he finished, it was dark. First vacation day in Honolulu shot to pieces.
Day Two - Shower either scalded or froze the user. After being set and in use, temp always randomly changed to all hot or all cold.
Day Three - Returned to rest in room after sightseeing. When housekeeping came to clean, asked them to skip it but they wouldn't go away and insisted on coming in to at least clean bathroom. Still scalding/freezing shower.
Day Four - Housekeeping took used washcloths, did not replace them. Still scalding/freezing shower.
Day Five - Very interesting History Tour of Royal Hawaiian. Shower still bad.
Day Six - Leaving today. Housekeeping came VERY early, before we were even up. On other days they came late, usually in afternoon, when we would have preferred to relax.
We will not return. Ever.