Ratings based on 2,810 Verified Reviews

They paid and stayed. We double-checked.
3.4 out of 5
70% of guests recommend
3.5 Room cleanliness
3.7 Service & staff
3.3 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler from Japan

アクセスの良いホテル

Posted Dec 5, 2016
Pros: コストパフォーマンスが良い。
Cons: ルームキーが何度か使えなくなりその度フロントへ申し出る必要があった。
Location: ビーチへ10分ほどで行けるので大変便利であった。
値段の割にサービスが良買ったので、 学生には大変ありがたかった。 次回ハワイに行く際も、また利用したい。
3 out of 5
by A verified traveler from waikiki

walking distance to all shopping and dining area

Posted Nov 29, 2016
Pros: cheap and center of everything
overall , the room is good size for 2 people. but the lobby and floors are kind of old
Comment from Hotel Management
Dec 3, 2016 by Anna K, Hotel Management
Aloha, thank you for your feedback. We are conveniently located within steps to many shops, restaurants, and Waikiki Beach. Our rooms are larger than many Waikiki hotels with two queen size beds. If you are traveling with friends, we also have triple and quad rooms. We are excited to announce that we are remodeling our guest hallways to include new carpet, wall paneling, and lighting. We are working on plans for our lobby renovation...stay tuned. We hope to have the opportunity to host you again soon!
4 out of 5
by A verified traveler from waikiki

價格棒棒的好飯店

Posted Nov 23, 2016
雖然離海灘比較遠,要走過去需要10分鐘左右,但價格親民,逛街也很方便,在主要逛街的街頭,附近覓食也很方便,值得入住!
3 out of 5
by A verified traveler from california

Convenient

Posted Nov 21, 2016
Very close to down town. Perks are it's a smaller hotel so not as crowded and easy access. No lounge area like the other hotels and it's like staying in an old 1980 apartment. But it was clean and staff was excellent!!!
Comment from Hotel Management
Dec 1, 2016 by Anna K, Hotel Management
Aloha Rachelle, thank you for your feedback. We are located at the beginning of Waikiki away from crowd yet within minutes away to many shops, restaurants, and Waikiki Beach. Our team is dedicated to accommodating our guests needs with love & aloha. We hope to see you again soon!
1 out of 5
by A verified traveler from US

Bad experience

Posted Nov 19, 2016
Staff refused to accommodate my stay. Dirty bathroom.. Air conditioning had problems. Will not be staying there in the future. Overall bad experience.
Comment from Hotel Management
Nov 26, 2016 by Anna K, Hotel Management
Aloha Yemmi, thank you for choosing the Waikiki Gateway Hotel. We sincerely apologize for the inconvenience you encountered. Your reservation was confirmed for our deluxe room category and we have reconfirmed this upon your arrival. We are excited to announce that we will be replacing our window air conditioning units with split a/c system providing our guest with more comfort. We hope to have the opportunity to host you again in the near future.
3 out of 5
by A verified traveler from Edmonton, Alberta, Canada

Affordable Waikiki Hotel

Posted Nov 17, 2016
While the Gateway Hotel has seen some better days, the main lobby and hotel rooms are nicely renovated with the exception of some of the bathrooms. The largest drawback is the valet parking in the basement which is cramped and in the process of being cleared out of old furniture. The hotel makes up for this inconvenience with amazing customer service and always friendly faces greeting you.
Comment from Hotel Management
Nov 22, 2016 by Anna K, Hotel Management
Aloha Andrea, thank you for choosing the Waikiki Gateway Hotel. Our award-winning design lobby welcomes all guests with a contemporary look. We have recently upgraded all rooms with fresh paint, upgraded furnishings, hardwood flooring, and new carpet. While making the property improvements, we have placed our furniture in the basement. We are working diligently on removing the furniture. Our team is always dedicated to assisting each and every one of our guests, displaying love & aloha. We hope to see you again soon!
5 out of 5
by A verified traveler

立地も良くリーズナブル!!

Posted Nov 15, 2016
Pros: スタッフの方がみなさんきちんと挨拶してくれるし、こちらも笑顔になってHAPPYな気持ちになります!
Cons: エアコンの排水かな?テラスに水たまりができた日があったので、そこが少し気になったくらいです。
Location: ワイキキはもちろん、アラモアナ方面にも運動がてら徒歩で行ける圏内です! バスストップも2カ所あり、路線も充実しているので特に不便はありません!
五泊七日で宿泊しました。 部屋もきれいで特に問題はありませんでした! ポットも無料で貸して頂けたので、部屋でお味噌汁やカップラーメンを味わうことができて、アメリカンな食事のルーティーンを回避できましたww おすすめのホテルです! また泊るつもりです!!
3 out of 5
by A verified traveler

great staff, renos helping

Posted Nov 14, 2016
Pros: location, staff, pool was pleasant
Cons: the music on loop in the lobby is almost nauseating lol
Location: great location overlooking Fort DR. Amazing spot..hard to beat
great people working at the hotel...hard to beat them. the renos are looking great. abc store attached huge plus. breakfast on site was decent but nothing special.
Comment from Hotel Management
Nov 16, 2016 by Anna K, Hotel Management
Aloha, thank you for your valuable feedback. We are centrally located to many shops, restaurant, and Waikiki Beach. If the destination you want to go is not within walking distance, transportation lines are readily available just steps away. Our team is always ready to assist guests 24 hours, 7 days a week. We have the best value breakfast buffet with an abundance of food for everyone from breakfast meat to yogurt to pastries to cereal....there is always something for everyone. Also, guests can also take advantage of our buy one, get one 50% off promotion (for a limited time only). We hope to see you again soon! A Hui Hou!
5 out of 5
by A verified traveler from US

Excellent

Posted Nov 13, 2016
Pros: Their customer service and room renovations
Cons: Nothing
Location: Location location location was perfect
I've been traveling to Hawaii for decades and the Gateway hotels has amazing customer servic, great renovations and you're treated like a king or queen. you can go to any hotel in Waikiki and be treated like the average Joe but when you're on vacation you want to be treated amazingly and the Gateway is the place to go.
Comment from Hotel Management
Nov 16, 2016 by Anna K, Hotel Management
Aloha Jennifer, thank you for your wonderful feedback! We are delighted to hear that you enjoyed your stay with us. Our staff is 100% dedicated to assisting each and every one of our guests. Whether it is with a room request, directions to attractions, or recommendation of activities, our team is always happy to assist. Guests will find many shops and restaurants within minutes from our hotel. We hope to see you again soon!
3 out of 5
by A verified traveler from Tokyo

Posted Nov 6, 2016
Pros: ワイキキビーチからの近さと値段。ワイキキビーチからもアラモアナからも徒歩圏内。ワイキキビーチの中心からはやや外れるが、夜は静かで良かった。
Cons: 非常口付近だったためか、従業員の出入りする音がうるさかった。シャワーの温度調節が難しかった。ハンドシャワーじゃなかった。
Location: ワイキキビーチウォークからすぐ近くで、アラモアナにも徒歩圏内だったので、ロケーションは大変良かった。
フロント(ロビー)は改装されていて大変奇麗だったのですが、客室はとても古く感じた。シャワーの温度調節が難しかった。ただ、ロケーションと値段は大変良かった。泊まるだけであれば問題無し。