Worst hotel stay ever
Posted Feb 22, 2016 on Hotels
Worst hotel experience ever. This is NOT a hotel. It is a condo with a few units that are rented out. They have to call someone from the hotel next door to come check you in. 20 minutes later a bellman shows up to take me to my room. We walk in and he hands me a 2 ring set with several keys an fobs on it. Then says there's a $175 deposit on the keys and if I lose them it will cost $175to replace them. Next he says he needs my credit card. I said for incidentals because it was prepaid through Hotels.com. He said no its for the $220 CLEANING FEE for my stay. With no choice I give him my card. having just travelled from the east coast to Hawaii, I wanted to take a nap. The king bed turned out to be 2 terrible wire frame mattresses coved with a sheet. I went to close the blinds and they don't work at all. So a wall of windows with no blinds to shut and a wire frame bed. Terrible nights sleep of tossing and turning with the mattress. I woke up as I was falling through the 2 mattresses as they aren't even connected!
I left in the morning for a day of meeting and get back to my room to see the bed exactly as I left it, a part and the sheets in a pile. I called the desk and was told they its a condo and they do not make beds nor do they change the sheets...even with the $220 cleaning fee!
NO service, disinterested staff, terrible beds, outrageous fees. This condo shouldn't even be offered for rent!
Comment from Hotel Management
May 7, 2016 by Walter, Hotel Management
We thank you for the time you spent to provide us with your feedback.
I apologize that the service and facility was not to your satisfaction and not in keeping with our company standards. It is unfortunate that we were not able to address this while you were here .
Please accept our sincere apology, as we did not extend to you our gracious hospitality that we pride ourselves on. It is always our intent that our guests leave satisfied with our product and services.
again, thank you for your comments I will make sure to share them with our management.