Ratings based on 1,339 Verified Reviews

4.0 out of 5
86% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Atlanta

Quick turnaround trip

Posted Nov 22, 2017
I have always stayed at this hotel when I go to Chicago. They always exceed my expectations!
Comment from Hotel Management
Nov 22, 2017 by Laveen Hira, General Manager, Hotel Management
Dear Lorenzo We are so appreciative of your return visits to us regularly. We thank you for staying with us and choosing us. When you visit us next, you will experience a new fresher and modern look to our lobby with current renovations (new tiles, new wall paper and décor). Kind Regards Laveen Hira General Manager
1 out of 5
by A verified traveler

Posted Nov 20, 2017
This was the most horrible night of my life I need some one to call me
5 out of 5
Recommended
for Everyone
by A verified traveler from dublin california

Renovated hotel close to Western suburbs

Posted Nov 13, 2017
This hotel was great. Newly remodeled (still working on it). Nice full breakfast buffet. In room mini fridge and coffee maker. The only downside is the parking. Very cramped and not enough spaces.
Comment from Hotel Management
Nov 13, 2017 by Laveen Hira, General Manager, Hotel Management
Dear Aleida, We are delighted you enjoyed your stay and enjoyed our full hot breakfast as well. On sold out nights we arrange to have overflow overnight parking, in the next at Riviera Financing which is adjacent to us, at no charge. Thank you for staying with us and we appreciate your feedback. Please visit us again to see our remodeled look in January 2018. Kind Regards Laveen Hira General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Bloomington IN

Nice stay

Posted Nov 9, 2017
Cons: security/exterior doors do not lock to back parking lot
Location: minimal dining near hotel
with renovations being done, the exterior doors are not locked, you DONT need a hotel card to open them overnight, so with stariwell right next to doors it seems it could be a safety issue. Other than that it was a nice stay.
Comment from Hotel Management
Nov 9, 2017 by Laveen Hira, General Manager, Hotel Management
Dear Bob, Thank you for your feedback. We appreciate you staying with us and welcome you back to visit the modern/fresh look when our renovations will be done by Jan 2018. Our side doors (East and West) need key card entrances at all hours. The main door and back door are only locked by the overnight staff and accessible without keys for guests coming to check in who obviously won't have keys until check in. Kind Regards Hotel Mangement
3 out of 5
by A verified traveler from Lubbock, TX

Terrible parking at the Discomfort Suites

Posted Nov 5, 2017
We arrived the hotel, all parking was full. We went for dinner, when returning no parking still. Staff sent me to park to another business parking. Just terrible.
Comment from Hotel Management
Nov 7, 2017 by Laveen Hira, GM, Hotel Management
Dear NG We are sorry you were not able to find parking in our lot. We have relationships with our adjoining (literally connected) neighbor business parking lot to park overnights in situations our lot is full and vice versa during the day when they are full. We hope this experience did not ruin your actual stay in the hotel and you enjoyed everything else we have to offer. Kind Regards Hotel Mangement
5 out of 5
Recommended
for Everyone
by A verified traveler from Iowa

Great hotel, great location!

Posted Oct 27, 2017
Very friendly and helpful staff. Alot of really good restaurants nearby. I especially like the two-tv, two room suites. They also have a very good free breakfast. Workout room and equipment is very modern. All around excellent hotel!!
Comment from Hotel Management
Oct 29, 2017 by Laveen Hira, GM, Hotel Management
Dear J WE are delighted you enjoyed your recent stay with us. We appreciate your feedback and welcome you back to stay with us again! Thank you for choosing us Kind Regards Laveen Hira General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Moline, IL

Always a good stay

Posted Oct 19, 2017
We have stayed at this hotel a number of times and we keep going back. It’s location is near shopping and good restaurants in the area. The rooms are clean and kept in good condition. The hot breakfast is a plus. We cannot find a better value in the area.
Comment from Hotel Management
Oct 24, 2017 by Laveen Hira, GM, Hotel Management
Dear Ralph, We are very delighted you enjoyed your stay with us time and time again. We welcome you back to visit us when in the area. As you know, we are in the midst of a major renovation and we look forward to your review during your next visit to let us know what your thoughts are on our major renovation as well. Kind Regards Laveen Hira General Manager
3 out of 5
by A verified traveler

A place to spend the night

Posted Oct 17, 2017
The hotel had us listed for two rooms but resolved this without further input from us. The hotel is on a main road on the outskirts of Chicago but we weren't aware of any road noise. We didn't stay long enough to establish if there were good transport links into Chicago. Breakfast was fine and check out easy.
Comment from Hotel Management
Oct 24, 2017 by Laveen Hira, GM, Hotel Management
Dear Guest Thank you for staying with us. We appreciate your feedback and welcome you to try us out for a longer time next visit. Kind Regards Hotel Management
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 15, 2017
Really great place to stay. Breakfast was awesome. Convenient to everything.
Comment from Hotel Management
Oct 24, 2017 by Laveen Hira, General Manager, Hotel Management
We are delighted you enjoyed your stay and appreciate your feedback. We look forward to many future visits from you so that you can experience our refurbished hotel with current renovations in progress. Kind Regards Hotel Management
4 out of 5
by A verified traveler from indianapolis

Nice Hotel

Posted Oct 14, 2017
Pros: Good location.
Cons: Everything was good, just let guests know before they make a reservation that you will begin renovations during their stay.
Location: Great, Peter's Matket was a great place.!
Great location, great room, great breakfast, but....they started renovations on day 2 of my visit, fire alarm tripped couldn't get in the front door. Or others, got blocked in parking little by semi truck moving furniture when I checked out. Over all it was a great buy and xperience for my money, plenty places to eat and gas up the car. Definitely would stay again if business takes me to the area again.