Ratings based on 176 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
94% of guests recommend
4.1 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
2 out of 5
by A verified traveler

Ok

Posted Jan 3, 2016
Bed had bed bugs which made the stay uncomfortable, staff was abrupt and cold, but room on the whole was ok
Comment from Hotel Management
Jan 8, 2016 by GM, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. The bug that was found in your was not a bed bug. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.
2 out of 5
Recommended
for Everyone
by A verified traveler

Shower did not function properly

Posted Dec 26, 2015
Shower was terrible and not functioning with very low pressure.
5 out of 5
by Benjamin

Posted Nov 14, 2015 on Hotels
Extremely pleasant and nice. Breakfast was very fresh
Comment from Hotel Management
Jan 23, 2016 by GM J Smith, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!
4 out of 5
Recommended
for Couples
by A verified traveler

Posted Nov 3, 2015 on Hotels
The hotel is nice and clean and staff was very friendly. The only thing was that the heater and air conditioner was pretty loud when it was on. Other than that it was a great one night stay
Comment from Hotel Management
Jan 9, 2016 by GM J Smith, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 28, 2015
It's an alright place to stay. It got the job done on our climbing trip. Very loud though, could hear people next to us talking and kids above us running. Very central to everything Which was a huge plus. Friendly staff .
Comment from Hotel Management
Nov 1, 2015 by GM, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon
5 out of 5
Recommended
for Everyone
by A verified traveler from Owensboro, KY

Nice hotel close to New River Gorge Bridge/Park

Posted Oct 20, 2015
Pros: The breakfast was very good.
Cons: Nothing, it was all good!
Location: New River Gorge Bridge and National Park
When I first began searching the area for a hotel, I was looking further away in Beckley because it was near the interstate. Then I decided to look closer to the New River Gorge area since we would be visiting the park. The hotel is about five miles away and very easy to find. Both the exterior and interior look nice. Checking in/out was an easy experience and the staff only helped with that. The room looked just like the online photos. The breakfast was great! So many choices: biscuits and gravy, eggs, sausage, waffles, pastries, cereal. It tasted good, too. :) If we are in the area again, we will definitely stay here.
Comment from Hotel Management
Oct 23, 2015 by Jeff, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you a
4 out of 5
Recommended
for Families
by Shawn

Nice

Posted Oct 10, 2015 on Hotels
The hotel could use some updating but it was clean and relatively comfortable. The beds were a little creaky and I could hear the creaks from next door :0 but this hotel is reliable and the staff is always wonderful so this is where we stay when we have to get a hotel room in Fayetteville to visit family. The breakfast area is small, but the selection is fair considering it is complimentary. There are hot selections, a waffle station, cereals, yogurts..etc. Because of weather, we decided to stay an extra night and the staff was very accommodating.
Comment from Hotel Management
Dec 19, 2015 by GM J Smith, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon
5 out of 5
Recommended
for Couples
by Danielle

Posted Oct 8, 2015 on Hotels
Stayed here for cheaper than the rustic cabins at the places for whitewater adventures and got to enjoy the comfort and luxuries! Will stay here again.
Comment from Hotel Management
Dec 19, 2015 by GM J Smith, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon
5 out of 5
Recommended
for Couples
by Kristin

This traveler left a rating score only Posted Oct 6, 2015 on Hotels
4 out of 5
Recommended
for Couples
by Jacob

Good place to stop.

Posted Sep 24, 2015 on Hotels
Good price, nice staff, room was clean, and quick Check in/out. We just spent the night here while passing through. But it was pleasant.
Comment from Hotel Management
Dec 26, 2015 by GM J Smith, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon