Ratings based on 362 Verified Reviews

4.2 out of 5
80% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 11, 2017
The bed was extremely comfortable! I haven't slept that well in a while :)
Comment from Hotel Management
Sep 11, 2017 by Christine, Hotel Management
Dear Valued Guest, Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay. We are looking forward to providing you the same pleasant accommodations and service the next time you are in town. Kind regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from Virginia

Front desk

Posted Aug 22, 2017
The front desk staff both at night and morning were extremely helpful. I wish I remembered her name on night sift but I know these reviews make it to someone and I just hope it can make it back to the hotel. Also i have stayed in many a hotel and have to say the best continental breakfast yet
Comment from Hotel Management
Aug 25, 2017 by Christine, Hotel Management
Dear K, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 10, 2017
The staff was extremely friendly, the breakfast was fresh and delicious everyday, the rooms were very clean we will definitely stay there again!
Comment from Hotel Management
Jul 10, 2017 by Christine, Hotel Management
Dear Valued Guest, We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future. Kind regards, Christine Willoughby Assistant General Manager Comfort Inn Oak Ridge-Knoxville
4 out of 5
Recommended
for Everyone
by A verified traveler

Worked well for vising ORNL

Posted Jul 9, 2017
Pros: The free breakfast was relatively good, and I liked the location which is ideal for visiting ORNL. The staff were helpful and friendly.
Cons: I found the pillows a little uncomfortable.
Location: I enjoyed going to AMSE (museum detailing the "secret city" and the role of Oak Ridge in the manhattan project).
I enjoyed staying at this hotel, would stay there again.
Comment from Hotel Management
Jul 10, 2017 by Christine, Hotel Management
Dear Valued Guest, We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future. Kind regards, Christine Willoughby Assistant General Manager Comfort Inn Oak Ridge-Knoxville
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 9, 2017
Staff was friendly and accommodating. Location of hotel was convenient.
Comment from Hotel Management
Jul 10, 2017 by Christine, Hotel Management
Dear Valued Guest, We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future. Kind regards, Christine Willoughby Assistant General Manager Comfort Inn Oak Ridge
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 30, 2017
Very clean,great atmosphere, staff was nice. I would recommen to others
5 out of 5
by daehong

Posted Jun 24, 2017 on Hotels
Comment from Hotel Management
Jun 27, 2017
Dear Daehong, Thank you for taking the time to respond to our survey. We appreciate your feedback and will share it with our team. We are happy to hear that you enjoyed your stay with us at the Comfort Inn Oak Ridge-Knoxville and hope to see you again. Kindly, Christine
4 out of 5
by Harry

Posted Jun 19, 2017 on Hotels
Comment from Hotel Management
Jun 27, 2017
Dear Harry, Thank you for responding to our survey. Your feedback is very important to us and we will share it with the team members. We strive to continue exceptional guest service and we use our guests feedback to help us with that. We hope to see you again soon. Best Regards, Christine
4 out of 5
by J. Bradley

Convenient and comfortable

Posted Jun 19, 2017 on Hotels
The facility is conveniently located to restaurants, shopping, and the movie theater. The complimentary breakfast provides a decent variety to choose from and was hot and fresh. The facility is clean and appears well maintained.
Comment from Hotel Management
Jun 27, 2017
Dear J. Bradley, We appreciate your taking time to fill out our survey. I was happy to hear that you enjoyed your stay with us and the breakfast we offer. We hope to see you again soon. Best Regards, Christine
5 out of 5
by April K.

Family Vacation

Posted Jun 17, 2017 on Hotels
Very comfortable and clean; wonderful, sweet, and helpful employees. We are actually coming back in a couple of days for another 2 night stay! Totally recommend to anyone..
Comment from Hotel Management
Jun 30, 2017
Dear April, Thanks for taking time to fill out our online survey. Your feedback is important to us and we do share your comments with our staff. I am very happy to hear that you enjoyed your stay with us and that you will be coming back very soon. Kind regards, Christine Willoughby Assistant General Manager Comfort Inn Oak Ridge - Knoxville