Exterior

Reviews of Holiday Inn Express & Suites Oak Ridge, an IHG Hotel

2.5 out of 5

Reviews

9.2

Wonderful

Rating 10 - Excellent. 286 out of 424 reviews" "
Rating 8 - Good. 105 out of 424 reviews" "
Rating 6 - Okay. 16 out of 424 reviews" "
Rating 4 - Poor. 10 out of 424 reviews" "
Rating 2 - Terrible. 7 out of 424 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay!
Stayed 1 night in Feb 2024

8/10 Good

kathryn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Tony

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was extremely clean. Very pleased with the room and all the amenities. Staff was top notch on customer service!
Stayed 1 night in Feb 2024

8/10 Good

Paul

Traveled with group
Liked: Cleanliness, staff & service, amenities
Decent place to stay for the price. Room had a bit of a musty smell. Everything else was good.
Stayed 4 nights in Dec 2023

8/10 Good

brenda

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Tyler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
AMAZING staff! They interacted so so well with my kids anytime we went by the front desk. The rooms are really nice and clean and the cleaning staff are just as amazing! Overall a very friendly and amazing stay!
Stayed 14 nights in Nov 2023

10/10 Excellent

JONATHAN, RED HOUSE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

4/10 Poor

McKenzie

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Patrick

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable, clean, nice breakfast.
Stayed 2 nights in Oct 2023

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Nicest place I have stayed in the area
Stayed 4 nights in Oct 2023

4/10 Poor

Siobhan

Stayed 2 nights in Oct 2023

2/10 Terrible

Lynn

Stayed 1 night in Oct 2023

10/10 Excellent

Billy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

6/10 Okay

Miguel

Stayed 4 nights in Sep 2023

10/10 Excellent

Timothy, Littleton

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay in Oak Ridge
Stayed 2 nights in Oct 2023

10/10 Excellent

Andrew

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always look for a hotel with good reviews and that is clean (which this was). This particular breakfast buffet also caught my attention, and it was better than we dreamed!
Stayed 1 night in Sep 2023

8/10 Good

chris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the fact. The staff was American. No language barriers. It was clean
Stayed 1 night in Sep 2023

8/10 Good

Annette

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
a
Stayed 3 nights in Sep 2023

10/10 Excellent

Marilyn

Liked: Cleanliness, staff & service, property conditions & facilities
We were happy with our stay. The room was clean and the area was quiet. The breakfast was good with a variety of foods to choose from. We will stay here again in the Secret City!
Stayed 2 nights in Sep 2023

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Ruth

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
Very nice place!
Stayed 1 night in Aug 2023

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023

10/10 Excellent

Suzanne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice property
Stayed 1 night in Jul 2023

10/10 Excellent

Jimmy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good breakfast. Great staff
Stayed 1 night in Jun 2023

4/10 Poor

Malinda

Traveled with partner
Disliked: Staff & service, property conditions & facilities
Something had died in the walls of our bathroom. I told the guy at the front desk, and he just looked at me like, "what do you want me to do about it?" I was not trying to get a refund, I was letting him know, so they could take care of the problem before renting the room again. He was rude.
Stayed 1 night in May 2023

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean and comfortable. I especially liked they had Dove products to use in the bathroom.
Stayed 1 night in May 2023

10/10 Excellent

David

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic location and personnel.
Stayed 1 night in Apr 2023

8/10 Good

Jo Ellen

Liked: Cleanliness, staff & service
Comfortable enough
Room Comfort: Bed: broken down. All mattresses should be turned (or rotated) at least 2 times a year. Pillows: too soft and retains heat. Room Temperature: AC unit does not hold the temperature. It varied about 3-4 degrees all night. Room was too hot. Bathroom: was clean. Toiletries: Please consider changing to UNSCENTED toiletries. My husband has asthma and I have COPD. Fragrances makes it difficult for my husband to breathe. Fragrances give me a coughing fit that can last 15-20 minutes and a severe headache.
Stayed 1 night in Apr 2023

10/10 Excellent

Jill

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

6/10 Okay

Leah

Traveled with family
Totally meh
Had to stay here for daughter’s rowing spring training. Adequate but nothing delightful. The rooms smelled a bit of old, stale smoke. The bedding was surprisingly nice though. It was depressing not to have a nice outdoor area to sit and hang out. AC is loud and inconsistent. Too much light from the parking lots come into the rooms at night.
Stayed 3 nights in Apr 2023

10/10 Excellent

Cynthia Scruggs

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our room was super clean. They had a lot of options for breakfast which was really good. Check in was easy. Beds were comfortable.
Stayed 2 nights in Mar 2023

8/10 Good

Christina

Stayed 1 night in Mar 2023

10/10 Excellent

Mark

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

2/10 Terrible

Tamara and Richard

Stayed 4 nights in Mar 2023

8/10 Good

Quintin

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good service
Very busy weekend, but staff was efficient
Stayed 1 night in Feb 2023

10/10 Excellent

James W

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great trip, had never stayed in Oak Ridge, TN before.
Stayed 3 nights in Feb 2023

8/10 Good

Ann

Stayed 1 night in Feb 2023

10/10 Excellent

Audra

Stayed 2 nights in Feb 2023

10/10 Excellent

sandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2023

10/10 Excellent

Gary

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stay met my every expectation for a quiet overnight in an easily accessible site with a clean and well maintained hotel and room.
Stayed 1 night in Dec 2022

10/10 Excellent

Bobby

Stayed 1 night in Dec 2022

10/10 Excellent

mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2022

10/10 Excellent

Leah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Excellent room - clean and fresh. Breakfast offered a nice variety of hot and cold options and was frequently refreshed.
Stayed 1 night in Nov 2022

10/10 Excellent

Rebecca

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2022

6/10 Okay

Karen

Traveled with partner
Liked: Cleanliness, staff & service
I really am beginning to think that the large hotel chains don’t like third party bookings through sites like Expedia. They tried to put us in a handicap accessible room that we did not book, but did give us in another room when asked. The room was clean, but the beds had definitely seen better days - very saggy and uncomfortable, and blow dryer only blew cold air. Only stayed one night. The staff did seem very friendly though.
Stayed 1 night in Nov 2022

10/10 Excellent

BERNICE L

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Excellent place to stay!!
Stayed 2 nights in Oct 2022

10/10 Excellent

Rebecca

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 2 nights in Oct 2022

10/10 Excellent

Sharon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2022

10/10 Excellent

Oleg

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
The included breakfast was one of the best you can get. Pork sausage, turkey sausage, omelets, scrambled eggs, biscuits and gravy, pancakes, pastries, many juices and milk options, coffee and flavored creamers, and much more. very clean rooms and hotel overall. Extremely satisfied.
Stayed 1 night in Sep 2022