Exterior

Reviews of Quality Inn Oak Ridge

2.5 out of 5
Quality Inn Oak Ridge
216 S Rutgers Ave, Oak Ridge, TN

Reviews

7.8

Good

Rating 10 - Excellent. 238 out of 735 reviews" "
Rating 8 - Good. 264 out of 735 reviews" "
Rating 6 - Okay. 137 out of 735 reviews" "
Rating 4 - Poor. 53 out of 735 reviews" "
Rating 2 - Terrible. 43 out of 735 reviews" "

7.8/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Angel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lobby and rooms look great but the parking lot scared me.
Stayed 1 night in Jan 2024
Response from TORAL on Jan 29, 2024
Thank you for taking time and Review. your feedback is very important.

10/10 Excellent

Christy

Traveled with family
Liked: Cleanliness, staff & service, amenities
Great room, great staff, super affordable!
Stayed 1 night in Jan 2024
Response from TORAL on Jan 24, 2024
Thank you for taking time and review.

6/10 Okay

John

Business traveler
Disliked: Property conditions & facilities
Room was ok. The hallway had a very strong air freshener that was very over powering. Also the entry/exit doors at the end of the hallways didnt work with room key. They were held open by rocks 24/7 so anyone could have walked into hotel at anytime. There was a dead rat in the landscape rocks right by the parking lot entry door. I will not stay here again
Stayed 4 nights in Jan 2024
Response from TORAL on Jan 24, 2024
Thank you for taking time and review. I will make sure all the the door are closed and locked.

4/10 Poor

Eric

Traveled with pets, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They were not upfront about the pet fee, I told them before and at check in we had a pet, but it apparently was not included in what I paid at check in, then charged my credit card multiple times days later without notice. Outside covered in litter, a big dead rat by the side door, parking lot was sticky, pool uncovered and green. Room was relatively clean but maintenance was lacking- Tub didn't drain, towel hook falling off the wall, paint on things like light bulbs and tub, I could go on...
Stayed 2 nights in Jan 2024
Response from TORAL on Jan 24, 2024
I apologize for the any inconvenient. we will make sure when guest check in will clear if guest has pet or no.! Thank you for taking time and complete the online review.

8/10 Good

Nancy

Traveled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from TORAL on Jan 24, 2024
Thank you for taking time and review.

10/10 Excellent

Russell

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was very nice our room was always cleaned in a timely manor would stay here again if in the area
Stayed 1 night in Dec 2023
Response from Toral on Jan 24, 2024
Thank you for taking time and review.

10/10 Excellent

Don

Stayed 1 night in Dec 2023
Response from Toral on Jan 1, 2024
Thank you for taking time and reviews.

6/10 Okay

David

Stayed 2 nights in Dec 2023
Response from Toral on Jan 1, 2024
Thank you for taking time and review.

8/10 Good

Lester

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, only issue was the air fresher they used in the lobby and halls smelt like granny's perfume, way to strong. Would recommend hotel
Stayed 1 night in Dec 2023
Response from Toral on Jan 1, 2024
Thank you for taking time and review

6/10 Okay

Connie

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
There were multiple things broken or in disrepair in the room. the frame around the mirror was loose and in danger of falling off, the toilet was loose and rattled, shook every time I used it, the shear curtains were in sheds, stains on the sheets light out above the sink. This was room 105.
Stayed 4 nights in Nov 2023
Response from TORAL on Dec 8, 2023
Thank you for taking time and review. I apologies for any inconvenient. We are try are best to do so you have comfortable stay. I will keeping in my note all the issue that you have been point out and we will immediately take care of it.

10/10 Excellent

Candace

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 3 nights in Nov 2023
Response from TORAL on Dec 8, 2023
Thank you taking time and reviewed.

6/10 Okay

Waverly

Business traveler
Disliked: Amenities, property conditions & facilities
Nothing unique, Very small bathroom
Stayed 2 nights in Nov 2023
Response from Toral on Dec 4, 2023
Thank you for taking time and review. your feedback is very important to as.

8/10 Good

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
The TV didn't work
Stayed 3 nights in Nov 2023
Response from TORAL on Dec 4, 2023
Thank you for taking time and review. we apologies for any in conniving.

8/10 Good

Bradley

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just one problem -- it was listed as having a gym / fitness center, but I found out after I arrived that it been converted to a laundry room. If I had been alone, I would have then switched to another hotel with a gym; but the others with me did not want to make any last-minute change. So I was very disappointed not to have a gym as advertised. Other than that, everything was great!
Stayed 2 nights in Nov 2023
Response from TORAL on Nov 25, 2023
Thank you for taking time and review.

10/10 Excellent

Jeffery

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was extremely nice and room was clean and quiet
Stayed 2 nights in Nov 2023
Response from TORAL on Nov 18, 2023
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Dorothy, Chattanooga

Traveled with partner
Liked: Cleanliness, staff & service
The hotel was adequate for one night's stay and in a convenient location. Beds were comfortable, and the room seemed clean. BUT the heat/AC unit in the room was incredibly noisy, cycling on and off all night with groans and whines as it wound up to speed each time. I will give kudos to the lady taking care of the breakfast area in the morning. We came down to eat near the end of their service time, and she made sure there was fresh juice for us. Breakfast choices were good, and (great surprise!) they had real half & half for the coffee and not just artificial creamer.
Stayed 1 night in Nov 2023
Response from TORAL on Nov 18, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

James

Stayed 1 night in Nov 2023
Response from TORAL on Nov 18, 2023
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Alexis

Business traveler
Disliked: Property conditions & facilities
Stayed 1 night in Nov 2023
Response from TORAL on Nov 6, 2023
Thank you for taking time and complete are review. your feedback is very important to as.

10/10 Excellent

William, Nashville

Liked: Cleanliness, staff & service, property conditions & facilities
Great front desk staff and clean rooms
Stayed 1 night in Nov 2023
Response from TORAL on Nov 6, 2023
Thank you so much for taking time and review to as. your feedback is very important to as.

10/10 Excellent

Jackie

Stayed 1 night in Oct 2023
Response from TORAL on Oct 27, 2023
Thank you for your Review. your feedback is important to as.

2/10 Terrible

Tara

Woke up to the entire room flooded from the refrigerator and the front desks response was “we won’t charge you any damage fees.” I checked in at 9:30pm after driving 13 hours. I did not even use the refrigerator. Just terrible.
Stayed 1 night in Oct 2023
Response from Toral on Oct 23, 2023
Thank you for your Review. I apologize for the inconvenient. we are try are best to give best services. I will share this with my housekeeper.

10/10 Excellent

Mark

Stayed 1 night in Oct 2023
Response from TORAL on Nov 9, 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Courtney

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay!
It was a great place to stay for our Vols trip! The price was fair, and we were within distance of many excursions. Will come back again!
Stayed 2 nights in Oct 2023
Response from Toral on Oct 18, 2023
Thank you for taking time to do Review. your feedback is important to as.

10/10 Excellent

Victoria

Liked: Staff & service
The property was generally clean though the floors in the room could have used a mopping. The orange juice in the continental breakfast was almost pure water. Someone told me the apple juice was the same.
Stayed 2 nights in Oct 2023
Response from Toral on Oct 15, 2023
Thank you for taking time and reviewed. Your feedback is very important to as. We are try are best to do best service to provide to all guests.

2/10 Terrible

Javier

Disliked: Cleanliness, staff & service, property conditions & facilities
Giving this hotel one star is unfair because it should get zero. The room was dirty with urine on the floor and on the toilet seat. I brought the manager who cleaned it and apologized and said that some of the cleaning crew are older family members of the owners who do not see very well. The soap dish had not been cleaned and had a used piece of soap in it. The bed had not been fully made. Outside my room in the hallway there were people who were obviously drunk and yelling late in the evening. The parking lot did not appear like a safe place for anyone with several men who were not guests loitering in cars and just "hanging out" there for hours. Dirty and unsafe. All this for $202 for one night. Just unacceptable.
Response from TORAL on Oct 15, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn.On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your stay. Your satisfaction is important to us as.

10/10 Excellent

Elizabeth

Traveled with pets
Liked: Amenities
It was kept clean
Stayed 3 nights in Oct 2023
Response from Toral on Oct 15, 2023
Thank you for taking time to do Review. your feedback is important to as.

8/10 Good

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Toral on Oct 13, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Carolyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I am a one hundred percent service connected disabled Veteran. My hotel had my parking by the front door, and my room was right by the elevator. The room was spotless. I was thrilled to find not only an iron, but also an ironing board. Even though I move very slowly, after having 37 broken bones, with massive neurological damage, the hotel saw to it that I still received some nutrition before I left the state to continue my research. I would highly recommend your Oak Ridge facility for all sojourners. Thank you for helping arrange my visit.
Stayed 1 night in Oct 2023
Response from Toral on Oct 13, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Jessica

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ashley was such a great host at welcoming us in. I called her told her we wld be late she said no worries ur room will be ready and available at your arrival no matter how late y'all get in. She did exactly that at our arrival. Keys ready and paperwork printed out and all I did was sign and headed off to our room. Great place with all types of eating and shopping near by. Hotel was spotless and well kept. You will not be disappointed.
Stayed 1 night in Oct 2023
Response from TORAL on Oct 6, 2023
Thank you so much for taking time and Review. your feedback is very important to as. and I will share with my staff.

8/10 Good

Ron

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Toral on Oct 3, 2023
Thank you for taking time and review.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, room comfort
Front desk personnel were great. However, after checking my on line reservation thru Expedia/ hotels.com I did request a handicap room and it shows that on my confirmation. I was told at the desk that was not requested and none were available. The room was clean, quiet and bed and pillows very comfortable. However, the frame around the mirror was very loose and and falling off the wall and the marble backsplash to the sink was completely detached and fell over when bumped.
Stayed 5 nights in Sep 2023
Response from Toral on Sep 25, 2023
Thank you for your Review. your feedback is important to as. I will share with my staff.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every staff member was polite and helpful. The property had plenty of parking. It is located in a safe area, and was well lit. My room was clean with lots of amenties, including an outdoor pool. I was very pleased with the Quality Inn at Oakridge, TN.
Stayed 2 nights in Sep 2023
Response from Mike patel on Sep 20, 2023
Thank you for staying with us and thank you for your reviews.

6/10 Okay

Verified traveler

Not So Great this time
Sometime in the past year or years, the hotel switched some of the rooms from smoking to non-smoking. I would know since I have stayed here for the past 8 years. I was unlucky enough to get one of these rooms, I asked to be switched to a different room because of the smell and was told no. The general condition of the place really hasn't improved recently either. I will more than likely look for different options next time.
Stayed 2 nights in Sep 2023
Response from Toral on Sep 19, 2023
Thank you for your Review. your feedback is very important to as. I apologies for inconvenient. I will share with my staff.

8/10 Good

RONALD

Stayed 2 nights in Sep 2023
Response from Toral on Oct 8, 2023
Thank you so much for your Review. your feedback is very important to as.

6/10 Okay

Kristal

Stayed 4 nights in Sep 2023
Response from TORAL on Oct 27, 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfy
Clean room. Comfy bed. Needed a diifferent type chair for just sitting around in. Super friendly staff. Would stay again.
Stayed 2 nights in Sep 2023
Response from Mike patel on Sep 17, 2023
Thank you for staying with us and for reviews

10/10 Excellent

Greg

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
This place has had a recent refurbished, our room was clean, nice amenities, nice, common breakfast area, and overall I would write this very well! Staff at the check-in was very good! Check out, however, was the only place I would give us a one star. Richard was at the front desk and checked us out. He asked me if I would like a receipt, I said, yes. When he proceeded to print it, he said that he could not give me a receipt as I had not paid the hotel. He had noted that it was paid through a third-party, Expedia. His face expression and tone of his voice was very not approving. It was as though I short changed the hotel when I went to use Expedia. I commented that he didn’t sound very pleasant and wasn’t happy. No answer. Richard needs to realize that upper management has decided Expedia is a good resource to book more rooms in their facility And he needs to take a better look at his attitude. They came across like he wasn’t happy with his job, nor was he happy with me as a customer. What a shame that I could have a nice experience altar end when I’m checking out with a irritable person. there are a lot of other nice places to stay in Oak Ridge, you might want to consider another option.
Response from Toral on Sep 16, 2023
Thank you for taking time and review. your feedback is very important to as. I will share this feedback with my staff. thank you again.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Property conditions & facilities, room comfort
Comfortable and clean.
Stayed 1 night in Sep 2023
Response from Toral on Sep 12, 2023
Thank you for taking time to do review. we appreciate your business.

2/10 Terrible

Esther

Traveled with family
Disliked: Cleanliness, staff & service
Disgusting.
This was one of the nastiest hotels I have ever stayed at. We had to br transfered to a room across the hall because there were used wash cloths all over our room. The whole third floor smells musty like cigarettes, and that day is also smelled like "a thousand rotting animal corpses" according to my 9 year old. We kept the window open our entire stay. The toilet had urine spots on it and floor was noticeably grimy under my feet. A swiffer goes a long way in wood floors. The desk people were not at all kind and the night desk people were rarely there. The last day their air was nroken in the lobby and it was so hot that i had to sit during the ckeck out process that i had to sit down which they were not happy about. Even though no one else was in the lobby. Also house keeping tried to come into our room despite the do not disturb sign. The pool was relatively clean the first day but filthy the next. I will not stay here again.
Stayed 1 night in Sep 2023
Response from Toral on Sep 12, 2023
Thank you for taking time to do review. and I apologize be half from are entire staff. all your feedback we will address .

6/10 Okay

Luann

Stayed 5 nights in Aug 2023
Response from Toral on Sep 26, 2023
Thank you for your Review. your feedback is important to as.

8/10 Good

Steven

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2023
Response from Mikepatel on Aug 31, 2023
Thank you for your review and staying with us.

10/10 Excellent

SaRita

Stayed 1 night in Aug 2023
Response from Toral on Sep 12, 2023
Thank you for taking a time to do review.

6/10 Okay

Sean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean, evening attendant was friendly and helpful. The breakfast selection was nice and diverse. The only downside was the pillows on the bed were not that comfortable.
Response from TORAL on Aug 22, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn.We valued are guest and they important. Thank you again for your feed back

10/10 Excellent

Melissa

Stayed 1 night in Aug 2023
Response from Toral on Sep 12, 2023
Thank you for taking time to do review.

2/10 Terrible

Courtney

Business traveler
Disliked: Amenities, property conditions & facilities
Gross
Stayed 4 nights in Aug 2023
Response from Toral on Aug 17, 2023
Thank you for taking time and review. I apologize be half from all are staff.

10/10 Excellent

Violet

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Toral on Aug 5, 2023
Thank you for taking time and review. Thank you for your stay.

8/10 Good

PAUL

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I was staying here to attend business matters, needing a place that was convenient, safe, comfortable, quiet and affordable. In most respects this property was that. Handicap parking was sufficient and convenient. The interior is clean and in good condition. The front desk attendant was pleasant and helpful. Online photos are dated. The non-smoking first floor room I was initially given reeked of tobacco smoke. When reported, a room was quickly found for me on the third floor. Housekeeping was not as competent as expected. The second room looked good, clean and comfortable. Its wi-fi was insecure, accessible without sign-in, but worked with my VPN. The wet area lacked towel racks and the room faucet lacked a flow restrictor and splashed water over the sink, counter, towels and guests unless gingerly operated. The student desk chair with hard surface floor are a fall hazard. The "business center" within the lobby was worse than average. There was a computer and a printer - claimed full time by someone using clothing and other items to discourage use, even when they weren't present, by guests. No business traveler should rely on the availability, privacy or security of a hotel business center. If hotels understood the needs of a business traveler, they wouldn't have "business centers" located in front lobbies or their PCs on non-partitioned, insecure hotel wi-fi network. If you can't work efficiently with a phone, bring a secure tablet or laptop.
Stayed 2 nights in Aug 2023
Response from Toral on Aug 5, 2023
Thank you for your stay. Thank you for taking time and Review. your feedback is very important to as. we will address your feedback. and shred with my employees.

8/10 Good

Sue

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Mike patel on Aug 1, 2023
Thank you for staying with us.we appreciate your review

8/10 Good

AIDA

Liked: Cleanliness, staff & service, property conditions & facilities
Had a pleasant stay
Stayed 1 night in Apr 2023
Response from Mike patel on Aug 1, 2023
Thank you for staying with us.we appreciate your review.

10/10 Excellent

Ronald

Stayed 1 night in May 2023
Response from Toral on Jul 25, 2023
Thank you for the stay. Thank you for taking a time for feedback.