Don't check in early
Posted Sep 22, 2016
I had booked this hotel for my husband who wanted to attend Cal's football game. The first problem was that the hotel debited my credit card while my husband was still in flight. Second problem when he did land and arrived at the hotel 2.5 hrs before check in (3 pm), before he explain that he was there a little early the lady at the counter told him told him very impolitely to not come back until 3 and close the counter window.
He called me and I called the hotel and explained that I just received a call from my husband that he was told rudely told to come back at 3. When I asked the lady if he could he check in early she rudely state no and when I proceeded to ask them why they debited my credit card before he checked in - she hung up the phone on me.
I called my husband back and at the same time he stated that the lady had opened up the counter window and now very politely stated he could check in early in 1 hour. Hotel staff very rude and unprofessional.