Exterior

Reviews of Berkeley Inn

2 out of 5
Berkeley Inn
1720 San Pablo Ave, Berkeley, CA

Reviews

6.0
Rating 10 - Excellent. 116 out of 816 reviews" "
Rating 8 - Good. 175 out of 816 reviews" "
Rating 6 - Okay. 217 out of 816 reviews" "
Rating 4 - Poor. 159 out of 816 reviews" "
Rating 2 - Terrible. 149 out of 816 reviews" "

6.4/10

Cleanliness

6.4/10

Staff & service

6.0/10

Amenities

5.6/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

4/10 Poor

Rita

Stayed 1 night in Oct 2022

8/10 Good

Marcus

Business traveler
Liked: Property conditions & facilities, room comfort
Stayed 2 nights in Oct 2022

6/10 Okay

Jim

Liked: Cleanliness
Disliked: Staff & service, amenities
Stayed 2 nights in Sep 2022

6/10 Okay

William

Stayed 1 night in Sep 2022

10/10 Excellent

Andrew

Traveled with family
Liked: Staff & service, room comfort
Nice Family Trip
Had stayed here years ago and the upgrades and remodels were definitely apparent. Good AC and comfortable beds. Could be a bit cleaner, but still an old property that provided great service from check-in to daily room attention.
Stayed 2 nights in Sep 2022

6/10 Okay

Raj

Disliked: Property conditions & facilities
Room for improvement, it was pleasant
I arrived a little early and got good parking. Had to check in through the night window. Building has no elevators. They are still renovating and it has future potential, but I have to rate it for the hospitality I received ion that day. I am glad the AC worked good. I understand hotels are trying to rent out rooms to recoup, unfortunately the ratings need to reflect a true review of the experience. The area seems secure, no room to turn around, so you have to reverse exit
Need cabinet for equipment and counter space. Tv mount is good
Portable desk and chair. No iron or board and no dryer or coffee
Bath was good
Room was okay, curtain was ripped
Stayed 1 night in Sep 2022

6/10 Okay

Lynne

Liked: Staff & service
Small room
Stayed 2 nights in Aug 2022

8/10 Good

Willie

Stayed 1 night in Aug 2022

6/10 Okay

Wai Keung

Stayed 1 night in Jul 2022

2/10 Terrible

Zell

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
There was a plastic table and muddy foot prints on the bathroom floor. Enough said.
Stayed 1 night in Jul 2022
Response from General Manager on Jul 16, 2022
Dear Zell, This is certainly not the impression we wish to leave with our guests. Rest assured that our team is always available to help resolve any problem you may encounter. In the meantime, we apologize for falling short of expectations. We know that we can do better and welcome another chance to impress you.

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Awful
Graffiti on badly patched wall. Torn curtains. Light switch didn’t work.
Stayed 1 night in Jul 2022

2/10 Terrible

Dave

Stayed 1 night in Jul 2022

4/10 Poor

Frazer

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities
Very inexpensive for the Bay Area (but beware)
I was going to be late checking in and the operators called me to check on my eta and to tell me that the onsite parking was already full, enabling me to snag the closest on-street slot. The older couple running the place are very nice and very helpful (especially when I locked my key in my room!). But as to the condition of the property... just to use 1 issue as an example - the curtains in my room (206) had recently been ripped off the wall (hardware included) and not properly re-attached so to prevent light entering and anyone on the walkway outside seeing clearly into the room I had to take one of the bath towels to cover the huge gap. Did I complain? No. Should I have? I don't know, it was the cheapest hotel by at least $40 when I did my search and it is very close to the 580 freeway (but not close enough to hear it) which my drive in the morning very easy.
Stayed 1 night in Jul 2022
Response from General Manager on Jul 14, 2022
Dear Frazer, While we know you have many options, we are pleased you chose to stay with us. Thank you for your kind words regarding our staff, and we will pass along your praise. However, please accept our apologies that your room failed to meet your expectations. You did the right thing, reaching out so we can use your feedback to improve for future visits. We hope you will consider joining us again soon.

4/10 Poor

Mariana

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jul 2022

6/10 Okay

Dave

Business traveler
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Parking was very limited and difficult to use. Homeless people staying at the hotel. Seems more like a apartment than a hotel
Stayed 1 night in Jun 2022
Response from General Manager on Jun 29, 2022
Dear Dave, All comments are helpful, and we value your input. We strive to provide our guests with ample parking space, and we are sorry to hear about your concern in this regard. Rest assured, we will address your comments internally as we constantly aim to enhance our guest experience. Thank you, and we wish you happier travels ahead.

8/10 Good

Tou zer

Stayed 1 night in Jun 2022

4/10 Poor

JEFFREY

Stayed 1 night in Jun 2022

10/10 Excellent

Ernestine

Stayed 2 nights in Jun 2022

4/10 Poor

Deanna

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No elevators, dirty room, old, nasty furniture in room
Stayed 1 night in Jun 2022
Response from General Manager on Jun 17, 2022
Dear Deanna, Thank you for choosing to stay with us. Please know we want to provide every guest with clean, well-maintained accommodations, and we are sorry to hear that you feel we fell short on this occasion. Your comments and concerns will be shared with our team so we can work to address the issues you have mentioned. We wish you pleasant future travels.

6/10 Okay

Scott

Disliked: Room comfort
Avoid if you can
This was the worst hotel bed I've ever slept in. The mattress felt lumpy and the pillows were so thin they were almost non existent. The duvet cover had cigarette burns and the whole place stunk of stale cigarettes and scag. The lady at the front desk was a bit gruff at check-in, but the gentleman who joined her was much more personable. No one came to clean my room during my entire stay even though I put out the request for maid service. I killed two large cockroaches. The blackout portion of one of the curtains was torn away. Would not stay here again.
Stayed 5 nights in Jun 2022
Response from General Manager on Jun 16, 2022
Dear Scott, Thank you for taking the time to share your valuable feedback. It is important to us that every guest receives a clean, comfortable room and encounters service with a smile, and we are sorry to see on this occasion, we fell short. Please know we will be meeting with our housekeeping and maintenance teams to work to address the issues you have mentioned and will conduct a thorough investigation to ensure there are no unwelcome pests on our property. We thank you for your feedback and wish you pleasant onward travels.

6/10 Okay

Jessica

Disliked: Room comfort
Definitely won't be going back
Stayed 1 night in Jun 2022

4/10 Poor

eva

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
Substandard
Stayed 1 night in Jun 2022
Response from General Manager on Jun 16, 2022
Dear Eva, It's unfortunate to hear that you didn't enjoy your time with us. Please do not hesitate to reach out and let us know what more we could have done to have improved your visit. Thank you, and we hope to hear from you soon.

10/10 Excellent

Ernestine

Stayed 1 night in May 2022

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff member. Very kind and professional!
Stayed 2 nights in May 2022

8/10 Good

Rodger

Traveled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Great room, great service. My only complaint is that the smoke detector was totally removed. That made me feel unsafe. Other than that I was very impressed.
Stayed 3 nights in May 2022

4/10 Poor

Christine

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2022

8/10 Good

Randall, San Diego

Liked: Cleanliness, staff & service
This was a very basic room. Clean and staff was pleasant.
Stayed 1 night in May 2022
Response from General Manager on May 16, 2022
Dear Randall, Thank you for taking the time to share your experience with us. Receiving recognition for our friendly team and our dedication to cleanliness is always appreciated. If you’re traveling to our area again soon, we hope Berkeley Inn is your first choice for accommodations!

2/10 Terrible

Francisco

Disliked: Cleanliness, staff & service, room comfort
Stayed 1 night in May 2022

10/10 Excellent

Tyler

Stayed 1 night in Apr 2022

2/10 Terrible

Carol Jo

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst hotel I've stayed at in more than 25 years. Room was sketchy, scratched furniture, bed was literally lumpy. nUp four flights of concrete stairs just to get to the room. Checking in - a little window near the overcrowded parking lot, where, after I banged on the glass about 5 times in 3 minutes someone finally showed up. Just a bad experience in nearly every way. Don't go, just because it's relatively cheap, it's not worth the money.
Stayed 1 night in Apr 2022
Response from General Manager on May 3, 2022
Dear Carol Jo, Your feedback is appreciated, though we are saddened you did not find your interactions with the staff or our amenities to meet your expectations. We will pass your comments to management as we are always looking for ways to improve our guest experience. We're grateful for your time and wish you safe travels.

6/10 Okay

Scott

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
This is an example of "you get what you pay for." Inexpensive and relatively conveniently located, but lacking in most amenities. The room had an awkward configuration and cheap furniture. There was harsh overhead lighting but no lamp. The blackout curtain was torn and didn't work properly. The AC barely cooled the room at all. There was no extra toilet paper. The towels were thin and few. Someone had left full bar of Irish Spring and a bottle of shampoo in the shower, and housekeeping hadn't removed it. Etc. The motel also advertises free on-site parking, but there are only about a third as many parking spaces as there are rooms, and the manager advises you that if you leave, you won't necessarily have a parking space when you come back. But it was clean enough and I slept well and it got the job done.
Stayed 1 night in Apr 2022
Response from General Manager on Apr 12, 2022
Dear Scott, While we are glad that you appreciated our affordable rates and convenient location, we apologize if our accommodations failed to meet your expectations. Our team will review all of your comments as we continue to improve our guest's experiences, and we hope that you will give us another chance to impress you in the future.

2/10 Terrible

Christopher

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022

6/10 Okay

Alvin

Business traveler
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2022

10/10 Excellent

Jake

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Its a busy area no doubt, but the spot was convenient and solid for the price. Great for a day/weekend stay!
Stayed 1 night in Feb 2022
Response from General Manager on Mar 9, 2022
Dear Jake, Thank you for choosing Berkeley Inn to host your visit. It is good to hear that you found our location convenient and thought our rates were reasonable. Please come back and see us again soon!

2/10 Terrible

BARBARA

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Parking pretty small. Graffiti on doors, bedding filthy with stains. Owners are very nice. Homeless encampment. Noisy and busy area. Do NOT RECOMMEND! Very ols not kept up. Walls dirty.
Stayed 1 night in Mar 2022
Response from General Manager on Mar 7, 2022
Dear Barbara, Thank you for taking the time to share your comments with us. First off, it is wonderful to know that you found our team to be friendly. However, we are sorry that you were not pleased with other aspects of your visit. It is our intention to provide our guests with well-kept facilities and a clean atmosphere. Our team will be notified of your concerns. All the best to you, and we wish you safe travels ahead.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room itself was just fine and very clean.
Stayed 1 night in Feb 2022

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent for the money
I wanted someplace cheap, warm, clean, car-friendly, and with wifi. I got all that. I also liked the clerk. If you want a view, sauna, breakfast, lounge, or valet service then this is not for you. As for me, I'd happily stay there if I go back to Berkeley.
Stayed 2 nights in Jan 2022
Response from General Manager on Feb 3, 2022
Thank you so much for taking the time to leave us your feedback regarding your recent visit to Berkeley Inn, and we're happy to hear that we were able to provide you with clean, comfortable, and warm accommodations. Please come back and see us again in the future.

8/10 Good

Leigh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022

8/10 Good

Eric

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

10/10 Excellent

Suni

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great 😊
Stayed 2 nights in Dec 2021
Response from General Manager on Dec 17, 2021
Dear Suni, Thank you for your glowing review! Here at Berkeley Inn, we always strive to provide the excellent guest service we know you deserve, so it is wonderful to hear we hit the mark. We hope you’ll join us again in the future!

2/10 Terrible

Robert

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2021

2/10 Terrible

Joseph

Stayed 1 night in Nov 2021

4/10 Poor

Imelda

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Noisy environment
Stayed 1 night in Nov 2021
Response from General Manager on Nov 29, 2021
Dear Imelda, Thank you for taking the time to share feedback about your recent stay. We welcome guest input and view it as an opportunity to improve. We're sorry to hear that you found our hotel noisy. Please know our friendly staff is always happy to assist with any guest concerns on-site. Hopefully, you were able to enjoy your time in Berkeley, and we invite you to give us another opportunity to impress you if you return.

6/10 Okay

ALEX

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Room 201
This was a one night stay. The manager was friendly even though I woke him up. I arrived late. The room was the issue. The security lock on the door was broken but the deadbolt at least worked. The sink was loose (not attached to the wall properly) and I am pretty sure that the mattress was old as it creaked when I would turn over.
Stayed 1 night in Nov 2021
Response from General Manager on Nov 24, 2021
Dear Alex, We always appreciate hearing from our guests, and we're glad our friendly staff made you feel welcome. However, we apologize for any concerns about the condition of the room and bed. Renovations are in process, and we'll keep your comments in mind. If you're in the area again, please come back to see us.

10/10 Excellent

Tam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It's okay but sometimes it's a bit noisy
i also like the room look neat and clean. full facilities
Stayed 1 night in Nov 2021
Response from General Manager on Nov 12, 2021
Dear Tam, Our team endeavors to provide our guests with a quality stay and a full-fledged experience, so we're thrilled to see that we could hit all of our marks. Your high rating is greatly appreciated, and we can't wait to deliver another clean and well-appointed visit, so don't be a stranger!

2/10 Terrible

Verified traveler

Business traveler
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Nope, never again.
To start the hotel looks nothing like the pictures on hotel.com has from the outside. The minute I pulled in To the parking area, I knew there would be trouble. It’s did not feel safe. It was too late for me to do anything about it and I need to get to sleep. At around 145am the screaming and fight started, this went in for a while. I called the front office from the land line…no answer. I called from my phone after many rings someone answered. I told them about the fight, their reply was : I Trued to call the police…Tried? I was like you need to do more than try. I could go back to sleep. Also there is no bolt lock on the door. I felt very unsafe. I will say the room was very clean, but that about it. To hotel.com please do jot rate this as a 6 or ok. This place is not ok.
Stayed 1 night in Oct 2021
Response from General Manager on Oct 30, 2021
While we are glad that you appreciated our dedication to cleanliness, we apologize if your stay with us was less relaxing than you had hoped. Please know that the safety and security of our guests are our top priority, and we can assure you that our property is perfectly secure. We apologize for any noise disturbances you may have experienced, and our team will be sure to discuss all of your feedback as we continue to improve. Thank you for reaching out, and we wish you all the best.

8/10 Good

Marcus

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 1 night in Oct 2021
Response from General Manager on Oct 15, 2021
Dear Marcus, Thank you for sharing your comments with us. We are glad to know that you enjoyed your overall experience. It was a pleasure serving you, and we hope to see you again soon!

6/10 Okay

Christine

Traveled with family
Liked: Staff & service
Disliked: Room comfort
No elevator.. surprising in this era of handicapped. Bed squeaky and uncomfortable and shower unclean.
Stayed 2 nights in Oct 2021
Response from General Manager on Oct 6, 2021
Dear Christine, We appreciate you sharing your thoughts with us and apologize if our accommodations fell short of your expectations. We've passed along your concerns to our team so we can improve wherever possible, and would love another chance to blow you away next time you're in town.