Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave | In-room safe, desk, iron/ironing board, free cribs/infant beds

Reviews of Sather Berkeley, SureStay Collection by Best Western

2.5 out of 5

Reviews

7.4

Good

Rating 10 - Excellent. 304 out of 1002 reviews" "
Rating 8 - Good. 328 out of 1002 reviews" "
Rating 6 - Okay. 204 out of 1002 reviews" "
Rating 4 - Poor. 89 out of 1002 reviews" "
Rating 2 - Terrible. 77 out of 1002 reviews" "

8.0/10

Cleanliness

7.6/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would stay again
Stayed 1 night in Apr 2024

10/10 Excellent

Peng

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sather Hotel Management on Apr 2, 2024
Dear Peng,Thank You for giving us a perfect rating. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!Thank You,Sather Hotel Management

4/10 Poor

Christine

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Care Team on Mar 29, 2024
Dear Guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

8/10 Good

Angela

Stayed 3 nights in Mar 2024
Response from Customer Care Team on Apr 9, 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sather Hotel Management on Mar 13, 2024
Dear Bruce,Wow, thank you for a perfect rating. We genuinely appreciate your business and trust in us. We can't wait to have you back for another pleasant stay with us on your next visit to Berkeley.Thank You,Sather Hotel Management

10/10 Excellent

Miguel

Traveled with family and small children, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was so nice and room very clean
Stayed 2 nights in Mar 2024
Response from Sather Hotel Management on Mar 14, 2024
Dear Miguel,Thank you for taking the time to share your experience with us! We're delighted to hear that our staff's hospitality and the cleanliness of your room met your expectations. Your positive feedback is truly appreciated, and we look forward to welcoming you back for another exceptional stay.Thank You,Sather Hotel Management

10/10 Excellent

Phil

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sather Hotel Management on Mar 13, 2024
Dear Phil,Thank you so much for leaving a Perfect Score Rating for your stay at Sather Hotel Berkeley, SureStay Collection By Best Western. Come back and see us soon on your next visit to Berkeley. Until then, take care!Thank You,Sather Hotel Management

8/10 Good

Andre

Stayed 3 nights in Feb 2024
Response from Customer Care Team on Mar 21, 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Care Team on Feb 27, 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

2/10 Terrible

Rick

Disliked: Property conditions & facilities
Bathroom was incredibly small. Vinyl floor was coming up and is a trip hazard, aside from being unsightly. Very noisy at night.
Stayed 3 nights in Feb 2024
Response from Sather Hotel Management on Feb 16, 2024
Dear Rick,Thank you for sharing your feedback. We sincerely apologize for any inconvenience you experienced during your stay. Our team is committed to addressing the issues you've raised, and we're actively working to enhance the bathroom facilities and minimize noise disturbances. Your insights are invaluable, and we appreciate your understanding. We hope to have the opportunity to welcome you back for an improved experience.Sincerely,Sather Hotel Management

8/10 Good

Satoshi

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well renovated clean room, and convenient location!
Stayed 3 nights in Jan 2024
Response from Sather Hotel Management on Feb 6, 2024
Dear Satoshi,Thank you for taking the time to share your experience. We're delighted to hear that you appreciated our well-renovated, clean rooms and found our location convenient. Your kind words motivate us to maintain our commitment to excellence. We look forward to welcoming you back for another exceptional stay.Thank You,Sather Hotel Management

8/10 Good

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities
This is a good option for the price and location. Staff was very nice, parking was easy, beds were comfortable.
Stayed 1 night in Jan 2024
Response from Sather Hotel Management on Jan 23, 2024
Dear Natalie,Thank you for taking the time to share your positive experience at our hotel. We are delighted to hear that you found our establishment to be a good option in terms of both price and location. Our team takes pride in providing exceptional service, and we are pleased to know that you found our staff to be very nice. Additionally, it's great to hear that parking was convenient and that you enjoyed the comfort of our beds. We appreciate your feedback and hope to welcome you back for another enjoyable stay.Thank You,Sather Hotel Management

10/10 Excellent

James

Stayed 2 nights in Jan 2024
Response from Customer Care Team on Jan 17, 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

marilys

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient and peasant hotel.
Stayed 1 night in Jan 2024
Response from Sather Hotel Management on Jan 16, 2024
Dear marilys,Thank you for taking the time to share your positive experience at our hotel. We are delighted to hear that you found our establishment both convenient and pleasant. Your kind words are truly appreciated, and we look forward to welcoming you back for another enjoyable stay in the future.Thank You,Sather Hotel Management

6/10 Okay

Linda, Kensington

Disliked: Property conditions & facilities
The price was reasonable for the location and the room is fine. We paid extra, in advance, for the breakfast, which seemed to be available to everyone. The choices were two sweet cereals, some packaged bread. The coffee maker wasn't working. Don't pay extra for breakfast.
Stayed 1 night in Jan 2024
Response from Sather Hotel Management on Jan 15, 2024
Dear Linda,Thank you for taking the time to share your feedback. We appreciate your positive remarks on our reasonable pricing and fine rooms. We apologize for any inconvenience regarding breakfast; your concerns have been noted, and we will address the issues promptly. We value your input and hope to have the opportunity to provide an improved experience during your next visit.Thank You,Sather Hotel Management

10/10 Excellent

Josef, Santa Barbara

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was very happy with all of the conditions of this choice and will keep it in mind in the future.
Stayed 2 nights in Jan 2024
Response from Sather Hotel Management on Jan 10, 2024
Dear Josef,Thank you for choosing our hotel, and we are delighted to hear that you were very happy with your stay. It's heartening to know that our efforts to provide a comfortable experience met your expectations. We appreciate your positive feedback and look forward to welcoming you back in the future. If there's anything specific that stood out to you or areas where we can further improve, please feel free to share your insights.Thank You,Sather Hotel Management

10/10 Excellent

Lovella

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Customer Care Team on Feb 9, 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

2/10 Terrible

Helena

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The inside definitely better than the outside of the property. There were unseemly characters staying there. That's not in a businesses control per say. Money talks, I get it! The real gripe is with staff and personal. I made a reservation that I in fact checked in for. Because I wasn't paying a switch was made. Even though I was physically there and they were aware of the switch even suggested it. I'm out of money I didn't have. I called multiple times. I asked to speak to the only person that can authorize a refund. The manager has been avoiding me like the plague. Do not stay here if you desire to have matters dealt with professional courtesy. I deserve a conversation at the very least. Disrespectful, blatantly rude and horribly evil to do people this way. My account is overdrafted with fees attached because of a mistake I didn't make. No one cares to correct it. I am low income and homeless. I couldn't afford the room myself. I have health issues, just got out of surgery 2 weeks ago. I was trying to get some peace and solace away from the shelter. Now my peace has been disrupted making my healing process more difficult and time consuming.
Stayed 2 nights in Dec 2023
Response from Sather Hotel Management on Dec 29, 2023
Dear Helena,We deeply regret the challenges you've faced and sincerely apologize for any inconvenience. Your experience does not align with our commitment to guest satisfaction. We take your concerns seriously and assure you that we are investigating the matter internally. Our manager will reach out to you promptly to address your situation and explore a resolution. We appreciate your understanding and value your feedback.Sincerely,Sather Hotel Management

10/10 Excellent

Jill

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Customer Care Team on Dec 16, 2023
Many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future.Best Regards,Customer Care Team

10/10 Excellent

Luis

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very much appreciated my stay here.
Stayed 2 nights in Dec 2023
Response from Sather Hotel Management on Dec 7, 2023
Dear Luis,Thank you for choosing our hotel, and we're delighted to hear that you enjoyed your stay! We strive to provide a memorable experience, and it's wonderful to know we succeeded. Your appreciation means a lot to us, and we look forward to welcoming you back for another exceptional visit.Thank You,Sather Hotel Management

2/10 Terrible

David

Stayed 8 nights in Nov 2023
Response from Sather Hotel Management on Dec 19, 2023
Dear David,I'm sorry you did not have a positive experience at Sather Hotel Berkeley, SureStay Collection By Best Western. We hope you will elaborate on where we went wrong during your stay. Regardless, we hope you will allow us to make it up to you.Sincerely,Sather Hotel Management

2/10 Terrible

Tracy

We left and did not checkin. Vulnerable areas with rooms at street level. Extremely risky fir two women. Should have warning it has rooms to the outdoors.
Stayed 1 night in Nov 2023
Response from Sather Hotel Management on Dec 7, 2023
Dear Tracy,Thank you for sharing your concerns. We regret any discomfort caused. Guest safety is paramount, and we appreciate your feedback. While our property design aims for a unique experience, we understand your perspective. We'll review our communication to ensure clear information about room locations. Your insights are invaluable, and we remain committed to providing a secure environment. We hope to have the opportunity to welcome you in the future, addressing your specific preferences more effectively.Sincerely,Sather Hotel Management

10/10 Excellent

ken

Liked: Cleanliness, staff & service, property conditions & facilities
I needed to be close to UC Berkeley, and not have to worry about parking everyday. This filled the bill. 12 minute or so walk to the College. Plenty of places to eat etc...very few homeless! A breakfast place 2 minutes away for breakfast and coffee as of 6:00 am...very important also.
Response from Sather Hotel Management on Dec 7, 2023
Dear Ken,Thank you for choosing our hotel and taking the time to share your experience. We're delighted to hear that our convenient location and proximity to UC Berkeley met your expectations. Providing a comfortable stay with easy access to local amenities is our priority. We appreciate your positive feedback on the nearby dining options and the convenience of early breakfast. Your satisfaction is our goal, and we look forward to welcoming you back on your future visits to the area.Thank You,Sather Hotel Management

10/10 Excellent

Yaseen

Stayed 1 night in Sep 2023
Response from Customer Care Team on Nov 2, 2023
Dear guest, We are glad to hear back from you about your recent stay with us. While you didn't say much in your review, we hope that you had an awesome time and that you were comfortable in your room. Thanks for choosing to stay with us and we hope to see you again soon. Best Regards, Customer Care Team

8/10 Good

cindy

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The staff was nice and really helpful. The location was decent and really close to the Greek theater which is why I booked it. But everything else about this location was questionable. We got a nonsmoking room but the second we walked in the whole room smelled like smoke and the smell never went away. The room looked like it had never been cleaned they just made the beds. I found dark hairs and stains all over the room, the blankets, pillows, sheets, bath mat, shower, and in the sink. the ceiling was cracked and had water damage. The shower had the holders on the wall for shampoo and soap bottles but they were completely empty and the bathroom only had bar soap and a tiny shampoo but no conditioner or any kind of lotion.
Stayed 1 night in Oct 2023
Response from Sather Hotel Management on Dec 7, 2023
Dear Cindy,We sincerely apologize for any inconvenience caused during your recent stay. Our team is committed to providing exceptional service, and we regret any miscommunication regarding your reservation. We appreciate your feedback and will address this issue to ensure it does not recur. Please feel free to reach out to our management team directly so we can further discuss and resolve the matter.Thank You,Sather Hotel Management

8/10 Good

Ygnett

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe and quiet
Stayed 1 night in Oct 2023
Response from Sather Hotel Management on Dec 7, 2023
Dear Ygnett,Thank you for taking the time to share your experience. We're delighted to hear that you found our hotel safe and quiet. Providing a serene environment for our guests is a top priority. We appreciate your positive feedback and look forward to welcoming you back for another peaceful stay.Thank You,Sather Hotel Management

8/10 Good

Gina

Stayed 2 nights in Oct 2023
Response from Customer Care Team on Nov 8, 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

2/10 Terrible

Chih Chieh

Disliked: Staff & service
The staff called me at 9:30pm to cancel. Don't know why. I walked in at 11pm to cancel and rebooked one hotel night... Poor service.
Stayed 1 night in Oct 2023
Response from Sather Hotel Management on Dec 8, 2023
Dear Chih,We sincerely apologize for any inconvenience caused during your recent experience. Our team strives to provide exceptional service, and we regret the miscommunication. We appreciate your understanding in rebooking your stay. Please be assured that we are addressing the issue to ensure it doesn't recur. If you have further concerns, we would appreciate the opportunity to discuss them directly. Thank you for your patience.Sincerely,Sather Hotel Management

8/10 Good

Martyn, York

Traveled with partner
Liked: Cleanliness, staff & service
Easy to stay, clean and just fine for a quick night’s stay
Stayed 1 night in Oct 2023
Response from Sather Hotel Management on Dec 8, 2023
Dear Martyn,Thank you for choosing our hotel and taking the time to share your experience. We're delighted to hear that your stay was comfortable and met your expectations. Providing a clean and convenient environment for our guests is our priority. If your travels bring you back this way, we look forward to welcoming you for another seamless stay.Thank You,Sather Hotel Management

10/10 Excellent

June

Stayed 2 nights in Sep 2023
Response from Customer Care Team on Oct 11, 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

8/10 Good

Armando

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Customer Care Team on Oct 7, 2023
Many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future.Best Regards,Customer Care Team

10/10 Excellent

Natalie

Stayed 1 night in Oct 2023
Response from Customer Care Team on Oct 7, 2023
Many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future.Best Regards,Customer Care Team

10/10 Excellent

Kevin

Stayed 1 night in Sep 2023
Response from Customer Care Team on Sep 26, 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

8/10 Good

Mark

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Customer Care Team on Sep 26, 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice upgrade
I stayed in this property years ago and it's clearly had a facelift. Both the bed and bath nicely improved. The front desk staff was cheerful and helpful. The location is very convenient to BART and multiple bus lines. Good value for money.
Stayed 4 nights in Sep 2023

10/10 Excellent

Edson

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Near to Berkeley university
Stayed 1 night in Aug 2023

6/10 Okay

Laurie

Traveled with family
Disliked: Amenities
Door was not insulated or sealed, so it rattled and the cold weather as well as noise from the parking lot came into the room under the door.
Stayed 4 nights in Sep 2023

6/10 Okay

Jen

Stayed 1 night in Sep 2023
Response from Customer Care Team on Oct 7, 2023
Dear guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

6/10 Okay

Cale E

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Everything smelled like urine. I was able to mask it but has no choice but to stay due to no vacancy
Stayed 2 nights in Sep 2023

8/10 Good

Selena

Liked: Cleanliness, staff & service, property conditions & facilities
Nice area, quiet and conveniently next to everything!
Stayed 1 night in Sep 2023

10/10 Excellent

Tonya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Have stayed here several times. Lots of new upgrades. Will stay here again.
Stayed 1 night in Sep 2023

10/10 Excellent

kyle

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean room, fast check in, and walkable to everything in the area. I’d stay again
Stayed 1 night in Sep 2023

8/10 Good

Marcellus

Stayed 2 nights in Sep 2023
Response from Customer Care Team on Oct 4, 2023
Dear guest, We are glad to hear back from you about your recent stay with us. While you didn't say much in your review, we hope that you had an awesome time and that you were comfortable in your room. Thanks for choosing to stay with us and we hope to see you again soon. Best Regards, Customer Care Team

8/10 Good

Elina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Customer Care Team on Sep 21, 2023
Dear guest, We are glad to hear back from you about your recent stay with us. While you didn't say much in your review, we hope that you had an awesome time and that you were comfortable in your room. Thanks for choosing to stay with us and we hope to see you again soon. Best Regards, Customer Care Team

8/10 Good

Liyin

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Front desk staff was friendly and helpful. You could smell the clean sheets when you walked in.The road noise was loud at times but the A/C helped block it out. Hooks to hang up the towels would have been nice. The beds were harder than I like. Overall a nice hotel. Not bad for one night.
Stayed 1 night in Sep 2023

8/10 Good

Tom

They allowed us to store our bags before check in. But I wish they had a secured instead of an unsecured Wi-Fi.
Stayed 1 night in Sep 2023

8/10 Good

Terence

Liked: Cleanliness
Stayed 1 night in Aug 2023
Response from Customer Care Team on Aug 29, 2023
Many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future.Best Regards,Customer Care Team

10/10 Excellent

Lilian

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay was good, room was clean, staff was friendly, parking was okay
Stayed 1 night in Aug 2023

8/10 Good

Thomas

Liked: Staff & service, amenities, property conditions & facilities
Key didn’t work and vending machine out of order, but room is spotless, staff very friendly and helpful and location convenient.
Stayed 1 night in Aug 2023

2/10 Terrible

Michelle

Stayed 1 night in Aug 2023
Response from Customer Care Team on Sep 26, 2023
Dear guest, Thank you for your review. We strive to deliver a great guest experience, but it sounds like your time with us did not meet your expectations. We apologize for any disappointment with the accommodation, and we would like to know more about how we can make your next stay with us enjoyable. We hope for a chance to redeem ourselves with you and restore your faith in our hotel and hospitality.Best Regards,Customer Care Team