Ratings based on 303 Verified Reviews

4.5 out of 5
92% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Denver, CO

A wonderful stay!

Posted Jul 19, 2017
We stayed here for 5 days while visiting our son. We were very pleasantly surprised. The rooms were comfortable and clean. The staff was incredibly helpful. Loved the 24 hour coffee station and breakfast every morning was good. Would absolutely stay there again.
Comment from Hotel Management
Jul 22, 2017 by Cameron, Hotel Management
Thank you for reviewing us. We are glad to see you enjoyed your stay.
5 out of 5
Recommended
for Everyone
by A verified traveler

Best hotel we stayed at during our 2 week trip.

Posted Jul 9, 2017
Huge bathroom, comfy bed & great breakfast!! Hotel staff was helpful with recommendations too.
Comment from Hotel Management
Jul 22, 2017 by Cameron, Hotel Management
Thank you for reviewing us. We are glad to see you enjoyed your stay.
4 out of 5
Recommended
for Everyone
by A verified traveler from London

Great stay!

Posted Jul 6, 2017
Pros: The area where its located.
Cons: Staff friendliness and willingness to help guests.
Location: There's a starbucks, sandwich cafe and Italian restaurant within a 5 minutes walking distance.
The hotel sits right by Oakland bay. The view is phenomenally appeasing and calm! The room I stayed in was large in space and the furniture was immaculate. The cleaning standards were really good and I enjoyed having a balcony with a view to the bay. There was a free shuttle available to take guests to key areas such as the ferry terminal, Jack London square, the airport etc. free of charge which I thought was great value for money. The drivers were courteous, friendly and very polite. The downfalls were as following: my room was right above the reception so there was lots of noise in the evening and early morning. There was no room service and the breakfast was self-serviced which meant a lot of messiness. The staff at the hotel weren't friendly per se; I personally found them quite abrupt. For example the receptionist tried to argue with me to say I had not asked her to put my name down for the shuttle when I actually had. When I asked at the bar where I could get hot water for my tea (this available 24/7 free of charge) he simply told me to go and look myself. Well I had, otherwise I wouldn't have asked in the first place! Overall staff did not seem to put in a lot of effort in effective communication. Nevertheless, I was pleasantly surprised when they accepted to allow me to check out 2h after the original check out time due to my late flight.
Comment from Hotel Management
Jul 22, 2017 by Cameron, Hotel Management
Thank you for reviewing us. We are glad to see you enjoyed your stay. We apologize for the lack of communication our team had. Sometimes there is technical errors that occurs to our shuttle log, we have since then fixed that issue. Regarding the bartender, we hope you understand that bar was a temporary set up as the remodel was taking place in the actual bar area. The bar man, probably didn't know where the hot water spout was either. However, these do not excuse how we communicated. We should always try to find a solution to the problem rather than dismiss it. Thank you again for staying us. :)
4 out of 5
Recommended
for Everyone
by A verified traveler from Texas

Nice hotel between San Francisco and Airport

Posted Jun 27, 2017
Very nice, well maintained hotel on Oakland Bay. Nice bay view from rooms. Industrial area so was pleasantly surprised with hotel. Had one day in San Francisco and needed Hotel between SF and airport and this property worked nicely. Limited offering of steak or salmon every night which suited our needs as we didn't want to leave property after full day of sightseeing!
Comment from Hotel Management
Jun 27, 2017 by Cameron, Hotel Management
Hello. Thank you for submitting feedback regarding your recent stay with us. We are so happy you enjoyed your stay. We hope to see you again soon.
3 out of 5
by A verified traveler from Watchung

Good hotel, terrible location.

Posted Jun 27, 2017
The hotel is in very good condition, rooms are spacious and very clean. Breakfast is ok. The location is really bad, the entire neighborhood for 2-3 miles is rundown and ghetto kind of. The first evening we arrived, we drove around to look for dinner options but were scared by the look of the neighborhood. If you do stay in this hotel, do not step out. Kind of pricey for the location, Emeryville hotels cost the same and are in much better neighborhood.
Comment from Hotel Management
Jun 27, 2017 by Cameron, Hotel Management
Rajesh. We understand that our location isn't for everyone. Those who stay with us generally appreciate the remoteness from the hustle and bustle of the city. They especially love our beautiful water view. There is some development coming to the area, such as shops and restaurants just a few blocks from us, however, those are not expected to arrive till late 2020. We hope you give us another shot soon. Thank you.
5 out of 5
Recommended
for Everyone
by A verified traveler from Tulare County

Loved Our Stay

Posted Jun 24, 2017
Best Customer service, very Friendly Staff....little off the beaten path, but they make up for it by offering free Shuttle service to any of the Main transportation Stations, that allow you to get through out the city...my Family used it to goto Jack London Square to catch the Ferry, kids loved it....I highly recommend this Hotel
Comment from Hotel Management
Jun 27, 2017 by Cameorn, Hotel Management
Hello. Thank you for submitting feedback regarding your recent stay with us. We are so happy you enjoyed your stay. We hope to see you again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Great place

Posted Jun 21, 2017
Pros: Offering great dinner affordable and good
Cons: N/A
Location: Nice walk by the water and Starbucks is a walking distance too
Easy access to freeway and downtown Staff very attentive to the needs and the food is great
Comment from Hotel Management
Jun 21, 2017 by Jay Consuelo, Hotel Management
Thank you very much for your positive feedback. We look forward to welcoming you back to the No. 1 Rated Hotel in Oakland on Expedia. Com
5 out of 5
Recommended
for Everyone
by A verified traveler

Friendly Staff

Posted Jun 5, 2017
Rooms were clean and comfy. Staff was very nice. I would definitely stay again.
Comment from Hotel Management
Jun 5, 2017 by Cameron, Hotel Management
Anon, Thank you for staying with us. We are glad to see you enjoyed our hotel. We hope to see you again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location

Posted Jun 3, 2017
Fantastic staff front desk very accommodating friendly helpful
Comment from Hotel Management
Jun 4, 2017 by Jay Front Office Manager, Hotel Management
Dear Anonymous, Thank you kindly for your positive feedback. We look forward to your return.
5 out of 5
Recommended
for Everyone
by A verified traveler

good hotel

Posted May 29, 2017
Pros: Clean, comfortable and very nice place to stay.
Everything was fine. Room was clean and well kept. Breakfast was good.
Comment from Hotel Management
May 29, 2017 by Cameron, Hotel Management
Anon, we are so happy you enjoyed your stay. We love to hear we did everything right. Hope to see you again soon.