Ratings based on 523 Verified Reviews

They paid and stayed. We double-checked.
3.5 out of 5
66% of guests recommend
3.8 Room cleanliness
3.8 Service & staff
3.7 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3 out of 5
by A verified traveler

Posted Dec 7, 2016
To close to the interstate. You could hear traffic all night.
4 out of 5
by A verified traveler from Encino CA

they let us in at 2:00AM, thanks

Posted Oct 25, 2016
Location: Close to the freeway and plenty free parking. Haywood has a beautiful City Hall and we enjoyed the country fair On Saturday morning
The bathroom was clean and so were the beds. You couldn't ask for more. Thanks
Comment from Hotel Management
Nov 17, 2016 by Front Desk Supervisor, Hotel Management
Dear Nina, Thank you for your feedback. Our sole purpose here at Best Western Hayward is to make sure all our guest are satisfied while staying with us. We hope to see you again in the future.
2 out of 5
by A verified traveler from US

Mediocre Hotel in a Terrible Area

Posted Oct 25, 2016
Pros: Not much
Cons: Smelly room, safety of parking lot and neighborhood, highway and police activity noise
Location: Close to the highway ---- TOO CLOSE.
The room was clean but stank of cigarette smoke. Breakfast was average and staff were friendly. The hotel itself is in a terrible area right off highway with loud car noise all day/night. Neighborhood does not appear safe after dark and there is constant police and emergency vehicle traffic. My friend dropped me off and we were sitting in the car for 15 mins talking. A security guard knocked on the window and told me to "go to my room". She said that the parking lot is notorious for drug deals and crime and that is why they employee a security guard. I had wished they had told me that before I walked 2 blocks under the highway at 10pm to go to a convenience store!!! Would never stay at that hotel in that area again.
Comment from Hotel Management
Nov 17, 2016 by Front Desk Supervisor, Hotel Management
Dear Colin, On behalf our hotel and staff we would like to apologize for not exceeding your needs during your stay with us. Our property does tend to get a lot of the freeway and street noise in the evenings and early morning. We do have some rooms with double pane windows that drown out a lot of the noise. Upon request and availability we would be more than happy to accommodate your needs. We hope you give us another chance to make things right for you in the future
2 out of 5
by A verified traveler

Hotel front desk rude......

Posted Oct 18, 2016
Every night our keys didn't work. We kept in sleeve and away from cell phones and other credit cards. Went to the front desk around 10pm clerk was on personal call making plans for after work. She ended her phone call as though I was an inconvenience then cut me a key with no ID.... Ramona on the other hand Saturday morning was pleasant and friendly. she deffently needed to be mentioned. The maid entered our room at 830 in the morning while we were all sleeping then didn't make our room that day..... all around bad service!
Comment from Hotel Management
Nov 17, 2016 by Front Desk Supervisor, Hotel Management
Dear Toni, On behalf of our entire staff we would like to apologize for the inconveniences as well as not exceeding your expectations. It is very important to us that all our guest are satisfied when staying with us and want to come back in the future. We hope that you consider giving us another chance to make things right for you.
3 out of 5
by A verified traveler

Not nearly as good as the other "Plus" I Have used

Posted Oct 7, 2016
OK, nothing great. The HC was unplugged and someone from the front desk had to come and figure out it was unplugged. People having a loud part by the pool until very late.
Comment from Hotel Management
Nov 17, 2016 by Front Desk Supervisor, Hotel Management
Dear Valued Guest, Thank you for your review on the behalf of our hotel and entire staff we would like to apologize for not exceeding your expectations during your stay. If any concerns or issues please do not hesitate to contact our front desk so that we can take the proper steps to making sure you are comfortable with us. Our Front Office staff is available 24/7 to assist you and your needs. We hope to see you again.
4 out of 5
by A verified traveler from c

Close to freeway,but the roomost was quiet.

Posted Oct 5, 2016
Pros: It met my expectations
Cons: Too close to the freeway
Make sure to ask for non smoking room. Otherwise it met my expectations for the price.felt safe and comfortable.
Comment from Hotel Management
Nov 17, 2016 by Front Desk Supervisor, Hotel Management
Dear Shaun, Thank you for your feedback. We know that the freeway and street noise can get pretty loud during the evenings and early morning. Upon request and availability we would be more than happy to accommodate your needs. We hope to see you again in the future.
1 out of 5
by A verified traveler

Every noisy hotel

Posted Sep 27, 2016
Location: Not good location, in a run down town, nothing to do
The hotel is near a major road, so you can hear cars passing by all the time!
Comment from Hotel Management
Nov 17, 2016 by Front Desk Supervisor, Hotel Management
Dear Valued Guest, Thank you for your feedback. On behalf of our hotel and all staff we would like to apologize for not exceeding your expectations. We do have rooms on our property that have double pane windows which drown out a lot of the noise from the freeway and main street. Upon availability and request we would be more than happy to accommodate your needs. We hope to see you again soon.
5 out of 5
by A verified traveler

Great location!!

Posted Sep 23, 2016
Pros: The breakfast, pool and jacuzzi
Cons: NA
I always stay at this hotel when I am in town visiting Oakland or any other area. Its a safe location, close to the highway, rooms are always clean and the free breakfast is always fresh
Comment from Hotel Management
Nov 17, 2016 by Front Desk Supervisor, Hotel Management
Dear Valued Guest, Thank you for your feedback. We look forward to seeing you again soon.
5 out of 5
by A verified traveler

Nice hotel close to the 880 fwy

Posted Sep 19, 2016
I will stay here every time I come to see my daughter. The staff is nice, the rooms are clean, it's close to the fwy & they serve a great complimentary breakfast.
Comment from Hotel Management
Nov 17, 2016 by Front Desk Supervisor, Hotel Management
Dear Valued Guest, Thank you for your review and for choosing our hotel for your stay in the Hayward area. We are happy to hear you enjoyed your time with us and had the chance to check out our complimentary breakfast. Looking forward to seeing you In the future.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Sep 4, 2016 on Hotels