3 outdoor pools, open 6:00 AM to 9:00 PM, pool umbrellas, sun loungers

Reviews of Claremont Club & Spa - A Fairmont Hotel

5 out of 5
Claremont Club & Spa - A Fairmont Hotel
41 Tunnel Road, Berkeley, CA

Reviews

8.8

Excellent

Rating 10 - Excellent. 627 out of 1002 reviews" "
Rating 8 - Good. 192 out of 1002 reviews" "
Rating 6 - Okay. 111 out of 1002 reviews" "
Rating 4 - Poor. 44 out of 1002 reviews" "
Rating 2 - Terrible. 28 out of 1002 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

ADINA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Edward Roe - General Manager on Mar 27, 2024
Dear Adina, thank you for selecting Claremont Club & Spa, a Fairmont Hotel as the ideal experience to enjoy when your recent travels included the City of Berkeley and the East Bay. Please know, I was so pleased to receive this "5 out of 5" review regarding your personal observations and experiences while at our resort, and on behalf of myself, and the entire team, we are certainly looking forward to having the opportunity to welcome you back soon.Yours sincerely, Edward Roe General ManagerClaremont Club & Spa, a Fairmont Hotel

6/10 Okay

RACHEL

Traveled with family
Liked: Cleanliness
The Claremont is a beautiful, historic property. The rooms were clean and well equipped. The staff was friendly and eager to accommodate, however very limited in what they could offer due to the resort’s limitations. chose location to visit our son who is spending a semester at nearby Northeastern Oakland campus and take our daughter on CA college tours. on line description of Claremont as a resort and spa we expected down time relaxing and unwinding at the spa and pool. spa only open for services Thursday-Sunday. Can only schedule appointments Wed-Sunday. called on Wed no spa services were available for our stay. tried to have the concierge schedule us outside of these restrictive hours- unable to help. only dining location with outdoor seating had the patio close for 10 days for construction day after we arrived. When it was still open on day 1 tried to eat outside for late afternoon apps, the hostess refused to seat us because it was 3:45 and she couldn’t let anyone in until 4 PM when the menu changed to dinner/ outdoor option…very bad vibe. The pool and fitness club are misrepresented on line as well. had the impression it is primarily for resort guests but reality “club” is a community health, swim, and tennis club. hotel guests have LIMITED access to. The Saturday and Sunday we tried to use the pool there were no lounge chairs and pool packed w people. No food or beverage service at pool, NOT resort level. aside from clean/safe, VERY disappointing
Response from Edward Roe - General Manager on Mar 26, 2024
Dear Rachel, on behalf of myself, and the entire team here at Claremont Club & Spa, A Fairmont Hotel, I just wanted to take this opportunity to thank you for selecting our resort as the ideal place to stay when you were visiting your son, whose attending Northeastern University for a semester, while also taking your daughter on campus tours too. However, I would be remiss if I didn't apologize for the disappointments you experienced with not being able to utilize all our resort amenities, along with the challenges with the unseasonable perfect weather weekend in mid-March, prior to us opening the full pool operation later in Spring, similar with us getting the Limewood patio deck ready for Easter weekend and the main patio season. These disappointments and challenges you experienced certainly aren't indicative of the fine level of guest experience that we are striving for, and I certainly thank you for highlighting "the staff was friendly and eager to accommodate". Looking forward to having the opportunity to welcome you back soon, when I know you will certainly experience a far superior stay, and please don't hesitate to reach out to myself as I would love the opportunity to personally ensure a far greater guest experience upon your return.Yours sincerely and apologies once again,Edward Roe General ManagerClaremont Club & Spa, A Fairmont Hotel

10/10 Excellent

Andrew

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. The staff were nice and very helpful.
Stayed 3 nights in Feb 2024
Response from Edward Roe - General Manager on Mar 4, 2024
Dear Andrew, on behalf of myself and the entire team here at Claremont Club & Spa, A Fairmont Hotel I just wanted to take this opportunity to thank you for selecting our resort when your recent travels include the City of Berkeley and the East Bay. In addition, thank you for taking the time to wrote and pots this lovely "5 out of 5" review, especially where you highlighted "The staff were nice and very helpful."Yours sincerely as we are looking forward to having the opportunity to welcome you back soon.Edward Roe. General Manager.Claremont Club & Spa, A Fairmont Hotel.

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Edward Roe - General Manager on Feb 23, 2024
Dear Amy, on behalf of myself and the entire team here at Claremont Club & Spa, A Fairmont Hotel, it certainly was a pleasure welcoming you to our resort. In addition, thank you so very much for sharing through this Expedia Review how your experiences were "5 out of 5".Yours sincerely and looking forward to welcoming you back soon,Edward RoeGeneral ManagerClaremont Club & Spa, A Fairmont Hotel

10/10 Excellent

Lisa Sidlauskas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely quiet room. Delicious options at the restaurant and super nice staff!
Stayed 4 nights in Feb 2024
Response from Sabrina Yee- Assistant Front Office Manager on Feb 21, 2024
Thank you for your lovely review Lisa! We are so glad you enjoyed your room and that you have a great time at Limewood. We hope to see you again soon! -Sabrina Yee, Assistant Front Office Manager

10/10 Excellent

johnna, Marina del Rey

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just a joy to stay at this hotel.. Lovely
Stayed 1 night in Feb 2024
Response from Sabrina Yee- Assistant Front Office Manager on Feb 21, 2024
Thank you for your kind review Johanna! We are glad you enjoyed your time with us and hope to welcome you again soon! -Sabrina Yee, Assistant Front Office Manager

10/10 Excellent

Joseph

Traveled with family and small children, Business traveler, Traveled with partner, Traveled with family
Liked: Amenities, property conditions & facilities
Beautiful property. Well maintained, good service. I stay here anytime I am in the Bay.
Stayed 1 night in Feb 2024
Response from Sabrina Yee- Assistant Front Office Manager on Feb 19, 2024
Thank you for your review, Joseph! We always look forward to welcoming you back to our hotel. We hope to see you again soon! -Sabrina Yee, Assistant Front Office Manager

8/10 Good

Camille

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Feb 2024
Response from Sabrina Yee- Assistant Front Office Manager on Feb 19, 2024
Thank you for your review, Camille. We hope you had a great stay with us and look forward to welcoming you back sometime soon! Please do not hesitate to reach out if you need anything for a future stay. -Sabrina Yee, Assistant Front Office Manager

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Edward Roe - General Manager on Feb 17, 2024
Dera Cindy, as the General Manager of Claremont Club & Spa, A Fairmont Hotel, I just wanted to take this opportunity to personally thank you for taking the time to share your recent experiences while at our resort where truly "5 out of 5".Therefore, thank you and we are certainly looking forward to having the opportunity to welcome you back soon.Yours sincerely,Edward RoeGeneral ManagerClaremont Club & Spa, A Fairmont Hotel

10/10 Excellent

anita

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel with beautiful view, great service, good food. It is one of the highlights of our trips when we visit our daughter in Berkley. Highly recommend it.
Stayed 1 night in Jan 2024
Response from Edward Roe - General Manager on Feb 17, 2024
Dear Amita, on behalf of myself and the entire team here at Claremont Club & Spa, A Fairmont Hotel, thank you so much for taking the time to write and post this lovely "5 out of 5" wonderful review. It was great to read how our resort, the service you receive as well as the overall experiences are "one of the highlights of our trips when we visit our daughter in Berkley".Thank you so very much as we are definitely looking forward to having the opportunity to welcome you back soon.Yours sincerely,Edward RoeGeneral ManagerClaremont Club & Spa, A Fairmont Hotel

6/10 Okay

CATARINA

Liked: Cleanliness
Disliked: Staff & service
The staf not friendly
Stayed 5 nights in Feb 2024
Response from Edward Roe - General Manager on Feb 15, 2024
Dear Catarina, as the General Manager of Claremont Club & Spa, a Fairmont Hotel, I wanted to personally reach out to you to sincerely apologize for your experience when you recently stayed with us regarding "The staff not friendly". In addition, I would certainly like to somehow reassure you that this lack of engaging personalized serviced isn't indicative of the finale level of experience and personalized service that we are striving for. I do hope I will have the opportunity to welcome you back to our resort when your future travels once again include the City of Berkley, and if there's anything else I can offer or assist with please don't hesitate to let me know.Yours sincerely, and apologies once more,Edward Roe General Manager Claremont club & Spa

10/10 Excellent

jin

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Edward Roe - General Manager on Feb 13, 2024
Dear Jin, on behalf of myself and the entire team here at Claremont Club & Spa, A Fairmont Hotel it was certainly a pleasure to welcome you to our resort when your recent travels included the City of Berkeley. In addition, we are looking forward to having the opportunity to welcome you back soon, plus thank you too for sharing how much you enjoyed your experience with this "5 out of 5" review.Yours sincerely, Edward Roe General Manager Calremont Club & Spa, A Fairmont Hotel

10/10 Excellent

Victoria

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property. Friendly staff. Room was clean and modern. Dining in both the restaurant and cafe were great. Service & food! Will plan to stay here again in my next visit to the area.
Stayed 2 nights in Jan 2024
Response from Edward Roe - General Manager on Feb 3, 2024
Dear Victoria, on behalf of myself and the entire team, when your recent travels included the City of Berkeley thank you for staying with us here at Claremont Club & Spa, A Fairmont Hotel. In addition, thank you too for taking the time to write and post this wonderful "5 out of 5" review, especially where you highlighted "Friendly staff" as I'm truly lucky and extremely fortunate to work alongside such a passionate and engaged of hospitality professionals. Plus, thank you also for sharing "Will plan to stay here again" as this is the best complement and recognition that we all strive for.Thank you once again, and we are certainly looking forward to having the opportunity to welcome you back soon.Yours sincerely,Edward RoeGeneral ManagerClaremont Club & Spa, A Fairmont Hotel

4/10 Poor

Monalisa

Business traveler, Traveled with partner
Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Jan 2024
Response from Edward Roe - General Manager on Jan 29, 2024
Dear Monalisa, thank you so much for selecting Claremont Club & Spa, A Fairmont Hotel, as the ideal hospitality experience when your recent travels included the City of Berkeley and the East Bay. However, more importantly I was concerned to have received this "2 out of 5" review regarding your experiences. Therefore, when you have a moment, please don't hesitate to reach out to me to share your observations and on behalf of myself and the entire team we are looking forward to having the opportunity to welcome you back soon.Yours sincerely, Edward RoeGeneral ManagerClaremont Club & Spa,

10/10 Excellent

Denise

It was a lovely room…
Stayed 1 night in Jan 2024
Response from Brooke, Assistant Reservations Manager on Jan 16, 2024
On behalf of the hotel, thank you for the kind response, Denise! We hope to welcome you back soon.

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
THE GYM AND SPA WERE FABULOUS. GROUNDS ARE LOVELY. GOOD VIBE!
Stayed 5 nights in Dec 2023
Response from Edward Roe - General Manager on Jan 11, 2024
Dear Susan, thank you for recently selecting Claremont Club & Spa, A Fairmont Hotel as the ideal experience when your recent travels included the City of Berkeley and the East Bay. I was so pleased to have received your 5-Star review, along with your lovely complements regarding The Club, the Spa and our Grounds.On behalf of myself, and the entire Resort team, we are certainly looking forward to having the opportunity to welcome you back soon.Yours sincerely and thank you once again,Edward RoeGeneral Manager Claremont Club & Spa

10/10 Excellent

Todd, Sebastopol

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Edward Roe - General Manager on Jan 9, 2024
Dear Todd, as the General Manager of Claremont Club & Spa, A Fairmont Hotel I just wanted to take this opportunity to thank you for not only recently staying with us, but for also for posting this 5-Star Review. It's always great for the team to get acknowledged for creating great experiences for our guests, therefore thank you for that, and we are certainly looking forward to having the opportunity to welcome you back soon.Yours sincerely, Edward Roe General ManagerClaremont Club & Spa, A Fairmont Hotel

8/10 Good

Gail

Liked: Cleanliness, staff & service, property conditions & facilities
I did not like the massage. Neither did my husband. I think the massage people need to be re-evaluated.
Stayed 5 nights in Dec 2023
Response from Edward Roe - General Manager on Jan 9, 2024
Dear Gail, when your recent travels included the City of Berkeley and the East Bay, I just wanted to take this opportunity to say thank you for recently staying with us here at Claremont Club & Spa, A Fairmont Hotel. However, more importantly, I would like to sincerely apologize for the less than stellar and relaxing massage that you and your husband received. Please know, I have already taken the opportunity to follow up with Stacey Parks, Spa Director, as she will be reaching out to you to learn from you & your husbands disappointing massage experiences. Therefore, if she hasn't done so already, Stacey will be reaching out to you to connect as we are certainly looking forward to having the opportunity to welcome you and your husband back very soon.Yours sincerely, and apologies once more,Edward Roe General Manager Claremont Club & Spa, A Fairmont Hotel

6/10 Okay

Dorothy

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Oct 2023
Response from Edward Roe - General Manager on Jan 9, 2024
Dear Dorothy, thank you for recently staying with us here at Claremont Club & Spa, A Fairmont Hotel. However, more importantly I'm truly apologetic that your stay didn't quite live up to your or our expectations of what a stay should be like when experiencing our resort. Therefore, no matter if you are returning for a drink and/or a bite to eat, or you are staying with us, please don't hesitate to reach out to myself, or any one of the great team here at the resort, as this will allow us the opportunity to ensure it becomes a truly 5-Star experience.Yours sincerely and apologies once more,Edward RoeGeneral Manager Claremont Club & Spa, A Fairmont Hotel

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Claremont is a beautiful historic property with many different views of the Bay. There really isn’t any place like it. Stay if you can.
Stayed 4 nights in Dec 2023
Response from Edward Roe - General Manager on Jan 8, 2024
Dear Angela, thank you for recently staying with us here at Claremont Club & Spa, A Fairmont Hotel when your recent travels included the City of Berkeley, and the East Bay. As the General Manager of the resort, I really do appreciate you taking the time to write & post this lovely 5 Star review regarding your experiences and how you shared, there really isn’t any place like it. Stay if you can.Yours sincerely and we are certainly looking forward to having the opportunity to welcome you back soon.Edward Roe General Manager Claremont Club & Spa, A Fairmont Hotel

8/10 Good

Maria

Stayed 2 nights in Dec 2023
Response from Edward Roe - General Manager on Jan 1, 2024
Dear Maria, thank you for recently staying with us here at Claremont Club & Spa, A Fairmont Hotel, and I would like to also thank you too for taking the time to share your experiences through this review. On behalf of myself, and the entire resort team, we are certainly looking forward to your return, and please don't hesitate to let anyone of us know how we can make your return stay a truly 5 out of 5 experience.Happy New Year and thank you once again.Yours sincerely,Edward Roe General ManagerClaremont Club & Spa, A Fairmont Hotel

8/10 Good

james

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from Edward Roe - General Manager on Dec 28, 2023
Dear James, thank you for recently staying with us here at Claremont Club & Spa, A Fairmont Hotel as we are certainly looking forward to having the opportunity to welcome you back soon. Upon your return, please don't hesitate to reach out to myself, or anyone of the team know how we are truly make your return visit a 5-Star return experience with us "Turning Moments into Memories" for all the right reasons.Yours sincerely, and thank you once again.Edward Roe General Manager Claremont Club & Spa

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What was unique was the architecture, long history, recreational options. What I would have liked in my room was a curtain to close the window. Price was so high for one night.
Stayed 1 night in Dec 2023
Response from Edward Roe - General Manager on Dec 28, 2023
Dear Elizabeth, on behalf of myself and the entire team here at Claremont Club && Spa, A Fairmont Hotel, thank you for recently selecting our resort as the ideal experience when your recent travels included the City of Berkeley and the East Bay. I was extremely pleased to receive your 5-Star review, and please know all rooms have both curtains and black out blinds, however some of them are quite "unique" in how they operate, thus please don't hesitate to reach out to anyone of us for assistance.Thank you once again as we are looking forward to welcoming you back soon.Yours sincerely,Edward Roe General Manager Claremont Club & Spa, A Fairmont Hotel

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
"See you next time"
Overall, a marvelous experience including dinner at Limewood. Morning lobby coffee from 4-6AM could be extended. Evening champagne toast could be extended beyond just a few minutes. Club/spa area is excellent! All staff very welcoming and effective.
Holiday decorations everywhere!
View from 9th floor room
View from the top
Stayed 2 nights in Dec 2023
Response from Edward Roe - General Manager on Dec 18, 2023
Dear Christopher, on behalf of myself, and the entire team here at Claremont Club & Spa, it's certainly a pleasure to know you "overall" experienced "marvelous experience including dinner at Limewood" as this is certainly something that we are striving towards, therefore I'm pleased we turned moments into memories. In addition, thank you for sharing your thoughts regarding extending the complimentary 4am - 76pm morning coffee and the nightly sabering experience, as I will certainly visit this with my team.Yours sincerely, and looking forward to having the opportunity to welcome you back soon.Edward RoeGeneral ManagerCalremont Club & Spa, A Fairmont Hotel

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Honeymoon visit
Excellent hotel. First class service and amenities and the views are awesome.
Stayed 2 nights in Dec 2023
Response from Edward Roe - General Manager on Dec 18, 2023
Dera Andrew, first of all I would like to personally congratulate you on your recent wedding, and to thank you for selecting Claremont Club & Spa, A Fairmont Hotel as the ideal place to enjoy your Honeymoon. In addition, thank you for taking the time to write and post this "10 out of 10" experience.Looking forward to having the opportunity to welcome you back soon, and congratulations once again.Yours sincerely, Edward RoeGeneral ManagerClaremont Club & Spa

10/10 Excellent

Christian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always amazing.
Stayed 1 night in Dec 2023
Response from Edward Roe - General Manager on Dec 13, 2023
Dar Christian, thank you so much for taking the time to post this "5 out of 5" review regarding your recent experiences while you were enjoying a stay at Claremont Club & Spa, A Fairmont Hotel.On behalf of myself, and the entire team, please know we are certainly looking forward to having the opportunity to welcome you back soon.Yours sincerely, Edward Roe General Manager Claremont Club & Spa, A Fairmont Hotel

10/10 Excellent

Judith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Edward Roe - General Manager on Dec 10, 2023
Dear Judith, thank you so very much for taking the time to post this "10 out of 10" review regarding your recent experiences and observations when you stayed at Claremont Club & Spa, A Fairmont Hotel. I was very pleased you enjoyed a great experience, and on behalf of myself, and the entire team, I look forward to having the opportunity to welcome you back soon.Yours sincerely, Edward RoeGeneral ManagerClaremont Club & Spa, A Fairmont Hotel

2/10 Terrible

Andrea

Stayed 5 nights in Dec 2023
Response from Edward Roe - General Manager on Dec 9, 2023
Dear Andrea, on behalf of myself and the entire team here at Claremont Club & Spa, A Fairmont Hotel, I personally wanted to reach out to you to sincerely apologize, and to reassure you that we will be reaching out to you to truly understand what oversights and service breakdowns caused this disappointing stay.Plus, we are looking forward to connecting with you and hopefully having the opportunity to welcome you back so that we can ensure you have a stay that's more indicative & reflective of the great guest experiences and service that we are striving for.Yours sincerely and apologies once more, Edward Roe General Manager Claremont Club & Spa, A Fairmont Hotel

8/10 Good

Geoffrey

Stayed 2 nights in Dec 2023
Response from Edward Roe - General Manager on Dec 9, 2023
Dear Geoffrey, thank you so much for not only selecting Claremont Club & Spa, A Fairmont Hotel as the ideal place to stay when your travels included the City of Berkeley and the East Bay, but also thank you for taking the time to post this "Good" review.Looking forward to having the opportunity to welcome you back soon, and when we do, please don't hesitate to let us know how we can make it a truly 10 out of 10 Experience.Yours sincerely, and thank you once again, Edward Roe General Manager Claremont Club & Spa, A Fairmont Hotel

6/10 Okay

Jared

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Beautiful hotel but not worth it
Beautiful hotel. Tried to get our car from the valet and the wait was over an hour because they had two events going on so we had to pay for an uber instead. Poor planning on the hotel's behalf. Bed linens were cheap and thin. I was cold and had a terrible sleep.
Stayed 1 night in Dec 2023
Response from Edward Roe - General Manager on Dec 5, 2023
Dear Jared, thank you so much for recently selecting Claremont Club & Spa, A Fairmont Hotel, as the ideal location to experience when your travels included the City of Berkeley and the East Bay. In addition, thank you too for taking the time to write and post this review, even though it does seem we made some oversights and had some service breakdowns. Therefore, I would certainly like to sincerely apologize for the delay you experienced with retrieving your car from valet Parking, along with the temperature & linen challenges you experienced in your room, as these shortcomings certainly aren't indicative of the fine level of service and guest experiences that we are striving for. Therefore, you have my word, and commitment, that I'm in the process of understanding more about what occurred, so that I can prevent similar things happening in the future.Thank you once again as we are certainly looking forward to your return to our resort when your future travels once again include Berkeley and the East Bay.Yours sincerely, and apologies once more,Edward Roe Genral Manager Claremont Club & Spa, A Fairmont Hotel

6/10 Okay

Ana

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good but
Nice hotel, great chef, unfortunately for us it was a bit disappointing with our check in. We sent emails before our arrival, called the same day bc we needed check in earlier. At the end we couldn’t and it was past 4pm and our room were ready….
Stayed 1 night in Dec 2023
Response from Edward Roe - General Manager on Dec 5, 2023
Dear Ana, on behalf of myself, and the entire team here at Claremont Club & Spa, A Fairmont Hotel, I just wanted to take this opportunity to personally thank you for selecting our resort for the best experience when your recent travels included the City of Berkeley and the East Bay. However, more importantly I wanted to sincerely apologize for the delay with our arrival experience as I have personally shared you feedback with my Roosm Division team. In addition, I have also shared your wonderful complements and extremely nice words regarding Chef Jospeh as he is extremely talents and very passionate about his teams' culinary offerings.Looking forward to having the opportunity to welcome you back soon, and thank you once again.Yours sincerely, Edward Roe General Manager Calremont Club & Spa, A Fairmont Hotel

8/10 Good

Donald, Phoenix

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room I had no windows
Stayed 3 nights in Nov 2023
Response from Edward Roe - General Manager on Dec 5, 2023
Dear Donald, thank you so much for recently staying with us here at Claremont Club & Spa, A Fairmont Hotel. I really do appreciate you taking the time to post this 4 out of 5 review, and I have asked one of my team to reach out to you to understand more regarding your "no window" experience, was this a meeting room? Looking forward to understanding more and having the opportunity to welcome you back soon.Yours sincerely and thank you once again, Edward Roe Genral managerClaremont Club & Spa, a Fairmont Hotel.

10/10 Excellent

Peter

Stayed 1 night in Nov 2023
Response from Edward Roe - General Manager on Dec 28, 2023
Dear Peter, thank you for sharing how your recent experiences when staying with us here at Claremont Club & Spa, A Fairmont Hotel, where truly a 5-Star appearance.Looking forward to having the opportunity to welcome you back soon, and thank you once again.Yours sincerely,Edward Roe General ManagerClaremont Club & Spa, A Fairmont Hotel

4/10 Poor

Setsuko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 10 nights in Nov 2023
Response from Edward Roe - General Manager on Dec 18, 2023
Dear Setsuko, As the General Manager I'm truly apologetic that it seems we didn't live up to your, or our, expectations of what a stay should be like when experiencing Claremont Club & Spa, A Fairmont Hotel. If you have an opportunity, please don't hesitate to reach out to me here at the resort (my office direct # 510–843–3023) as I would love the opportunity to connect with you and to learn were we had service breakdowns and oversights.Yours sincerely & apologies once more,Edward RoeGeneral ManagerClaremont Club & Spa, A Fairmont Hotel

6/10 Okay

William

Stayed 3 nights in Nov 2023
Response from Edward Roe - General Manager on Dec 28, 2023
Dear William. thank you for recently selecting Claremont Club & Spa, A Fairmont Hotel, as the ideal resort to experience when recent travels included the City of Berkeley & the East Bay. I do appreciate you taking the time to post this review, and please don't hesitate to let myself, or anyone of the team know how we can make your return stay a truly memorable 5-Star experience.Thank you once again and looking forward to your return soon.Yours sincerely, Edward Roe General Manager Claremont Club && Spa, A Fairmont Hotel

4/10 Poor

Janine

Traveled with partner
Disliked: Staff & service, amenities
The food was way below par for dinner. The rib eye was half grisel. The staff wouldn’t seat us out on the balcony for lunch, for reasons unknown. It had two parties seated with a lot of empty tables. The pool area fire pits were broken and no food served outside.
Stayed 2 nights in Nov 2023
Response from Edward Roe - General Manager on Nov 28, 2023
Dear Jamine. Thank you for recently selecting Claremont Club & Spa, A Fairmont Hotel as the ideal location to stay when you were visiting the City of Berkeley and the East Bay. However, more importantly, please accept our utmost and sincerest apologies for the oversights we made with your dining experience. Please be rest assured I have already taken the opportunity to follow up with Paul Berg, Director of Food & Beverage as your poor experience certainly isn't indicative of the fine level of service and guest dining experience that we are striving for. In addition, I have personally check the firepits out on sunset terrace, and I'm happy to confirm they are now all working.Apologies once again, and I do hope I will have the opportunity to welcome you back to our resort the next time your travels includes Berkeley and the East Bay. Yours sincerely, Edward Roe General Manager Claremont Club & Spa, A Fairmont Hotel

10/10 Excellent

Pamela

Stayed 3 nights in Nov 2023
Response from Edward Roe - General Manager on Dec 13, 2023
Dear Pamela, thank you so very much for selecting Claremont Club & Spa, A Fairmont Hotel as the ideal resort to experience when your recent travels included the City of Berkeley and the East Bay. I was extremely pleased you enjoyed a "5 out of 5" experience and please know we are certainly looking forward to welcoming you back soon.Yours sincerely, Edward Roe General Manager Claremont Club & Spa, A Fairmont Hotel

6/10 Okay

Sarah

Stayed 4 nights in Nov 2023
Response from Edward Roe - General Manager on Nov 22, 2023
Dera Sarah, on behalf of myself and the entire team here at Claremont Club & Spa, A Fairmont Hotel, it certainly was a please to have welcomed you to our resort. However, with that said, I would like to apologize for any oversights and/or service breakdowns you may have experienced due to your "6 out of 10" rating. I would very much appreciate you having the opportunity to reach out to me here at the resort so that I can understand what went wrong, and thus prevent a similar situation happening to another guest.Looking forward to not only hearing from you, but also having the opportunity to welcome you back soon.Yours sincerely, Edward Roe General ManagerClaremont Club & Spa, A Fairmont Spa

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Incredible view of SF
Claremont
Stayed 1 night in Nov 2023
Response from Edward Roe - General Manager on Nov 19, 2023
Dear Anonymous, thank you for taking the time to not only rate your recent experiences while with us here at Claremont Club & Spa, A Fairmont Hotel, but also thank you for posting these two great photos. I'm so pleased you enjoyed a "10 out of 10" of stay, and on behalf of myself and the entire team we are certainly looking forward to your return in the very near future.Yours sincerely, and thank you once again,Edward Roe General ManagerClaremont Club & Spa, A Fairmont Hotel

6/10 Okay

Andrea

Liked: Cleanliness
Stayed 2 nights in Nov 2023
Response from Edward Roe - General Manager on Nov 18, 2023
Dear Andrea, as the General Manager of Claremont Club & Spa, A Fairmont Hotel, I personally wanted to take this opportunity to personally thank you for selecting our resort as the ideal experience when you were recently visiting the City of Berkeley. However, more importantly it seems we didn't quite live up to your and our expectations with "turning Moments in to Memories" during you stay with us. Therefore, if there's anything you are able to share with me to ensure we stay focused on creating "5 out of 5" experiences, please don't hesitate to let me know.Looking forward to having the opportunity to welcome you back soon, as well as being able to connect with you.Yours sincerely,Edward RoeGeneral ManagerClaremont Club & Spa

8/10 Good

ulysses

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Edward Roe - General Manager on Nov 14, 2023
Dear Ulysses, thank you for recently selecting Claremont Club & Spa, A Fairmont Hotel as the ideal experience to enjoy when your recent travels included the City of Berkeley and the East Bay. I was very pleased to know you enjoyed a pleasant stay and we are certainly looking forward to having the opportunity to welcome you back soon. Upon your return, please don't hesitate to reach out to myself or any one of the team to let us know how we can truly make it a 10 out of 10 return experience.Yours sincerely and thank you once again,Edward RoeGeneral Manager Claremont Club & Spa, A Fairmont Hotel

10/10 Excellent

Jeffrey

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cleanmont
Stayed 3 nights in Nov 2023
Response from Edward Roe - General Manager on Nov 14, 2023
Dear Jeffrey, on behalf of myself and the entire team here at Claremont Club & Spa, A Fairmont Hotel, thank you so very much for taking the time to share how you enjoyed a 10 out or 10 experience while you were recently staying with us. We are certainly looking forward to having the opportunity to welcome you back very soon.Yours sincerely, Edward RoeGeneral ManagerClaremont Club & Spa

6/10 Okay

Gretchen

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Room service breakfast not so good. The app does not allow for many a la carte options - very inflexible. Worse, I got a large bowl of runny bland oatmeal - no texture, no honey, pathetic “granola”, had to add fruit on the side. The bill was $47!! Look to the 4 Seasons or Ritz Carlton for guidance. Finally, the hotel lobby smells terrible.
Stayed 3 nights in Nov 2023
Response from Edward Roe - General Manager on Nov 8, 2023
Dear Gretchen, as the General Manager of Claremont Club & Spa, I just wanted to take this opportunity to sincerely apologize for the less than stellar Room Service Breakfast experience that you experienced. Please know, I have already personally followed up with Chef Jospeh to understand what went wrong with your Oatmeal and with our presentation of it, plus I have scheduled a time with Paul, Director of Food & Beverage, to review the Room Service App and it's function ability. Regarding the lobby smell, I'm extremely pleased to share that this was a temporary situation due to the culinary team utilizing garlic for a particular meal preparation.Looking forward to having the opportunity to welcome you back soon, and apologies once more for our oversights. Plus, thank you for your feedback and observations as they are a great help in our journey to ensure we are striving for all our all our guests to experience a truly memorable experience for all the right reasons.Yours sincerely, Edward Roe General ManagerClaremont Club & Spa, A Fairmont Hotel.

10/10 Excellent

Sharon

Liked: Staff & service, room comfort
Stayed 1 night in Nov 2023
Response from Edward Roe - General Manager on Nov 7, 2023
Dear Sharon, thank you so much for recently staying with us when your recent travels included Berkeley. It was certainly a pleasure welcoming you and I was extremely pleased to receive this review where you rated your experiences at our resort as "10 out of 10". Thank you once again as we are looking forward to having the opportunity to welcome you back soon.Yours sincerely, Edward Roe General Manager Claremont Club & Spa, A Fairmont Hotel

4/10 Poor

Carla

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Edward Roe - General Manager on Nov 3, 2023
Dear Carla, thank you so much for recently staying with us and for selecting Claremont Club & Spa, A Fairmont Hotel, as the ideal location when your recent travels included the City of Berkeley. However, with that said, I just wanted to take this opportunity to sincerely apologize as it certainly seems your stay and experiences didn't live up to your or our expectations, therefore I just called you and left a voicemail message to sincerely apologize.Looking forward to connecting with your and apologies once more.Yours sincerely, Edward Roe General manager Claremont Club & Spa, A Fairmont Hotel

10/10 Excellent

Margaret

Stayed 4 nights in Oct 2023
Response from Edward Roe - General Manager on Nov 3, 2023
Dear Margaret, on behalf of myself and the entire team here at Claremont Club & Spa, thank you so much for recently selecting our resort as the ideal location to experience when your recent travels included the City of Berkeley. Looking forward to having the opportunity to welcome you back soon and thank you once again.Yours sincerely,Edwar Roe General Manager Calremont Club & Spa, A Fairmont Hotel

8/10 Good

Samuel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Oct 2023
Response from Claremont Club & Spa on Oct 30, 2023
Thank you for your wonderful review, Samuel! We are delighted to hear you had such a great expereince with us. We hope to welcome you back again very soon.

2/10 Terrible

Treshawnna

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room had hair everywhere, not clean. Service was very poor and very slow.
Stayed 1 night in Oct 2023
Response from Edward Roe - General Manager on Nov 3, 2023
Dear Treshawnna, thank you so much for chatting with me when I just called, and thank you for allowing me the opportunity to sincerely apologize for our service breakdowns & oversights. Plus, I do hope I was in some way able to reassure you that your poor experiences certainly aren't indicative of the fine level of guest experience and service that we are striving for.Looking forward to having the opportunity to welcome you back soon and apologies once more.Yours sincerely, Edward Roe General Manager Calremont Club & Spa, A Fairmont Hotel

10/10 Excellent

Beth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Edward Roe - General Manager on Oct 25, 2023
Dera Beth, on behalf of myself and the entire team here at Claremont Club & Spa, A Fairmont Hotel, it was certainly our pleasure having the opportunity to welcome you to our resort. In addition, thank you so much for taking the time to post this 5-Star Google review.Looking forward to having the opportunity to welcome you back soon.Yours sincerely, and thank you once again.Edward RoeGeneral ManagerClaremont Club & Spa, A Fairmont Hotel

4/10 Poor

Mark

Traveled with family
Disliked: Property conditions & facilities
Room was undersized with a view of the air conditioning. The bed was a twin bed while we were promised and bought a king size bed. We’ve stayed here many times. Never again.
Stayed 1 night in Oct 2023
Response from Claremont Club & Spa on Oct 30, 2023
Hi there Mark, thank you so much for leaving us your feedback about your recent stay. After looking at your reservation it appears we had you in a Fairmont Queen which was the room booked via Expedia. The night of your stay we did not have had a King available for upgrade, however we do apologize if the impression you received was that you would be upgraded upon check in. We will certainly review this information internally to ensure this doesn't happen again. We appreciate having you here with us over the years, and we do hope we are able to welcome you back again soon. Thank you again for taking the time to leave us your feedback.