Ratings based on 1,177 Verified Reviews

3.9 out of 5
85% of guests recommend
4.2 Room cleanliness
4.0 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 19, 2017
Close to the freeway. Wolfgang Puck coffee in room. Nice beds. Breakfast ok. Very satisfied with my stay.
3 out of 5
by A verified traveler from Oakland

Book wisely but in this case not frugal

Posted Nov 12, 2017
Pros: ........?????????
Cons: Location
Location: Freeway on ramp. JackntheBox .
Half the hotel was empty when we arrived but for some reason online at OAK all bookings found this to be reasonable at $210 . Go figure. Adequate but not an accommodating staff. Room seemed musty and not so clean -- Bit worn on the furniture carpet etc. Breakfast. Better at Motel 6 in the black hills of humdrum. That's why there is a JackntheBox near this low level security property. Although they had a nifty guard gate at entrance it didn't look habited for quiet while. But it passed for do able in a pinch.
Comment from Hotel Management
Nov 16, 2017 by General Manager, Hotel Management
Dear Ralf, Thank you for taking the time to tell us about your stay. We regret that you found the value of your stay to be less than expected. However, we appreciate your helpful feedback and we'll use your comments regarding our security and accommodations to continue reflecting and improving our guest experience. Thanks again for your review, and we wish you pleasant travels.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel and food, but poor internet

Posted Oct 30, 2017
Hotel facilities and dining were great. Very comfortable. Internet was pretty poor though both nights that we stayed there.
Comment from Hotel Management
Nov 1, 2017 by General Manager, Hotel Management
We are thrilled you enjoyed the comfortable accommodations and delicious dining options that we have to offer. However, we apologize that the Wi-Fi service did not meet your needs. We will look further into the situation you have described in order to provide our guests with the reliable service they expect. It would be our pleasure to welcome you to Comfort Inn & Suites Oakland Airport in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler

Anniversary trip

Posted Oct 30, 2017
Very nice hotel. It was close to everything that we had planned on doing that weekend. We didn't realize how close it was to the Raiders stadium.
Comment from Hotel Management
Nov 1, 2017 by General Manager, Hotel Management
Dear Tanya, Happy anniversary! We're honored to have been a part of your celebrations. It's great to hear that our location worked well for your plans and we look forward to seeing you again at Comfort Inn & Suites Oakland Airport.
4 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles

Very good experience

Posted Oct 28, 2017
Pros: The hotel was clean. The beds were comfortable. The staff was friendly.
Cons: No complaints at all.
If you are looking for a nice, clean place to spend the night, then this is the best place to go. Although this is not the Ritz, I have nothing negative to say about my experience here. I visit family here at least once a year and I will undoubtedly book a room here in the future.
Comment from Hotel Management
Oct 30, 2017 by General Manager, Hotel Management
Dear Mike, Thank you for your lovely review. We are very happy to know that we could provide you with just the accommodations you needed here at the Comfort Inn & Suites Oakland Airport. Our goal is to make all of our guests feel right at home, and it is wonderful to know that you will be visiting us again! With our clean, comfortable rooms and dedicated service team, our guests can get the restful experience they deserve. We look forward to our next chance to serve you.
5 out of 5
Recommended
for Everyone
by A verified traveler from palm desert, ca

nice hotel nice staff

Posted Oct 24, 2017
Pros: clean and friendly
Cons: not a thing
Location: food, shopping, movies, parks
everything is great at this hotel. nice staff, nice rooms, good parking
Comment from Hotel Management
Oct 24, 2017 by General Manager, Hotel Management
Dear Lisa, Thank you for staying with us at Comfort Inn & Suites Oakland Airport and for taking the time to share your thoughts. We're so pleased our friendly staff and clean, comfortable rooms were ideal for your trip and that our location gave you access to the local restaurants and attractions that made your trip special. It would be an honor to host you again on future trips to the area.
2 out of 5
by A verified traveler from Seattle, Wa

Hotel manager was awful!

Posted Oct 22, 2017
The hotel manager, Candy, was very rude and unprofessional. There was a homeless man in the lobby and she was literally screaming at him that she was going to call the police. She humiliated and berated him and it was very upsetting. I will never stay at this property again because of her.
Comment from Hotel Management
Oct 24, 2017 by General Manager, Hotel Management
Dear Steph, We deeply apologize for the situation you witnessed in our lobby. While every member of our team, including Candy, are extremely sympathetic and compassionate, we do have a responsibility to ensure the safety of our guests. Like many situations, it is important to know all sides of the story. The homeless man had threatened to kill our front desk agent, Dominique. We called the police, but as you can imagine, Oakland PD is very busy. In an attempt to get the homeless man to leave, our manager, Candy, used a common technique used to make him feel uncomfortable so that he would leave the hotel. He was never cursed at, he was never insulted, he was told repeatedly that he wasn't welcome, that he was on private property, that the police had been called, he needed to leave, etc... After 3 or 4 minutes, Candy realized he wasn't going to leave so we had no choice but to wait for the police to arrive. Our maintenance supervisor waited by the man, ready with pepper spray if needed. When the police arrived, they discovered drugs and several needles (which could have easily been used as a weapon) on the man. Once cleared of all weapons, he was transported to a local mental health facility. We can assure you, Candy is a very compassionate person, but the safety and well-being of our staff and guests is her first priority. Whenever ANYONE is trespassing it is a safety issue that we take very seriously. In this instance, the trespassing compounded with a death threat, we had no choice but to try everything possible to get the man to leave. We applaud Candy's efforts to make sure everyone is safe. We hope you can appreciate this now that you know all of the details. We hope you will consider booking another reservation at our hotel the next time you are in Oakland.
5 out of 5
Recommended
for Everyone
by A verified traveler from Michigan

The staff was amazing !!

Posted Oct 20, 2017
We had a wonderful stay...The staff was so friendly and informative..simply amazing..the rooms were clean the beds were comfy and the breakfast amazing!! Great stay!!
Comment from Hotel Management
Oct 23, 2017 by General Manager, Hotel Management
Dear Sheli, Our desire is to win our guests over with impeccable customer service, clean rooms, and a hearty breakfast so it's very rewarding to know you experienced just that at the Comfort Inn & Suites Oakland Airport. Thank you so much for the five-star review and we hope you will be our guest again!
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to airport

Posted Oct 20, 2017
Only stayed one night. Hotel was accommodating and clean. Staff was efficient. Breakfast was great. Would stay there again.
Comment from Hotel Management
Oct 23, 2017 by General Manager, Hotel Management
It is so nice to hear that you had a lovely night at Comfort Inn & Suites Oakland Airport. From our efficient check-in process to our delicious breakfast offerings, we try to go above and beyond for every guest. It is lovely to read that you would return in the future. We hope to have a chance to serve you again sooner than later!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 19, 2017
My only complaint is they don't have an ATM machine or bar at the hotel.
Comment from Hotel Management
Oct 19, 2017 by General Manager, Hotel Management
We're glad to hear that your stay with us at Comfort Inn & Suites Oakland Airport was overall a satisfactory one. Additionally, we appreciate your constructive input regarding amenities that we could include in our plans the next time we renovate or improve our facilities. Thank you for your review, and we wish you a safe and pleasant journey!