Property amenity

Reviews of Courtyard by Marriott Oakland Airport

3 out of 5
Courtyard by Marriott Oakland Airport
350 Hegenberger Rd, Oakland, CA

Reviews

8.4

Very Good

Rating 10 - Excellent. 857 out of 1456 reviews" "
Rating 8 - Good. 310 out of 1456 reviews" "
Rating 6 - Okay. 115 out of 1456 reviews" "
Rating 4 - Poor. 64 out of 1456 reviews" "
Rating 2 - Terrible. 110 out of 1456 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

2/10 Terrible

mohammed abu

Disliked: Cleanliness, amenities, property conditions & facilities
Was way out dated and not the best
Stayed 1 night in Mar 2024

8/10 Good

Kaneisha, New Orleans

Stayed 1 night in Mar 2024

8/10 Good

Cinnamon

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Room was nice and quiet
Stayed 2 nights in Mar 2024

10/10 Excellent

Dimitri

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent airport access. Comfortable beds. Easy stay overall!
Stayed 1 night in Feb 2024

2/10 Terrible

Arielle

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Hotel was extremely dirty. So dirty that I could not stay one night in this hotel and I had to find another hotel. I was really inconvenienced.
Stayed 1 night in Mar 2024

10/10 Excellent

jholene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Carol

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was a very good experience and would highly recommend to friends and family.
Stayed 3 nights in Mar 2024

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Sophie Beth

Liked: Cleanliness, staff & service
Like other Marriott's it pretends to be upscale when it is average. Breakfast is overpriced for limited amounts. Pay additional for second cup of coffee.
Stayed 1 night in Mar 2024

10/10 Excellent

PHAT

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is great. However, it does not have a USB charger.
Stayed 1 night in Mar 2024

6/10 Okay

Cynthia

Stayed 1 night in Mar 2024

10/10 Excellent

Michelle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was a breeze and the customer service outstanding. Great start to my vacation
Stayed 1 night in Mar 2024

10/10 Excellent

Ayleen

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024

8/10 Good

Cinnamon

Stayed 1 night in Feb 2024

10/10 Excellent

ANITRA

Stayed 1 night in Mar 2024

8/10 Good

John

Stayed 1 night in Mar 2024

10/10 Excellent

ANITRA

Stayed 2 nights in Feb 2024

10/10 Excellent

Klaudia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was helpful
Stayed 1 night in Mar 2024

2/10 Terrible

Jennifer

Stayed 1 night in Mar 2024

8/10 Good

Martha

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
thank you
Stayed 1 night in Mar 2024

10/10 Excellent

Arin, SANTA CRUZ

Stayed 1 night in Mar 2024

10/10 Excellent

Alicia, Rio Linda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were pleasant.
Stayed 1 night in Mar 2024

8/10 Good

vichiyan

Liked: Property conditions & facilities
Ok
Stayed 1 night in Feb 2024

2/10 Terrible

Karina

Business traveler
Disliked: Property conditions & facilities
I stayed in room 231 and there was a couple fighting until 4am . Their fight was aggressive as there was kicking on the doors, loud screaming with foul language. It was non stop. I got no sleep because of this . I informed front desk and they indicated 5 other individuals had complained about this. I rented this property only to get a good night sleep and was unable to do so because of the situation occurring next to my room.
Stayed 1 night in Feb 2024
Response from M on Feb 26, 2024
We apologize for this inconvenience. We will discuss with the associates to better have them handle this situation.

6/10 Okay

ERNESTO

Business traveler, Traveled with partner
I have to wait to get a room and finally available at night. No shampoo and soap in bathroom and I have to request to get one. I request a kings beds and sofa bed but sofa bed is not available.
Stayed 2 nights in Feb 2024
Response from M on Feb 26, 2024
We apologize for this inconvenience. We will inform the leadership team of this feedback. Thank you for staying with us.

4/10 Poor

Choca Lee

Liked: Cleanliness, staff & service, property conditions & facilities
The shower was freezing the outside traffic with trucks running over potholes LOUD . Food is terrible but bartender was nice . I had a “grilled” microwave chicken sandwich and they ran out of onions.
Stayed 1 night in Feb 2024
Response from M on Feb 26, 2024
We apologize for this inconvenience. We will inform the leadership team of this feedback. Thank you for staying with us.

10/10 Excellent

Jose, Merced

Stayed 1 night in Feb 2024

10/10 Excellent

Patti

Stayed 1 night in Feb 2024

10/10 Excellent

Dmitry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay if you fly out of OAK. The hotel provide free Lyft service to/from Rental Cars and Airport
Stayed 1 night in Feb 2024
Response from M on Feb 26, 2024
Thank you for your amazing feedback. We hope to see you again.

10/10 Excellent

Mary

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Especially appreciated the service! Very friendly, welcoming & helpful. Delicious BLT and Sauvignon Blanc at the Bistro, too. Room very nice, clean, comfortable.
Stayed 1 night in Feb 2024
Response from M on Feb 26, 2024
Thank you for your amazing feedback. We hope to see you again.

10/10 Excellent

ava

Liked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from M on Feb 26, 2024
Thank you for your amazing feedback. We hope to see you again.

10/10 Excellent

George

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from M on Feb 15, 2024
Thank you for the amazing score. We hope to see you again.

10/10 Excellent

JAMES

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I've stayed at the Marriott Courtyard Oakland Airport several times. The accommodations are clean, comfortable, and convenient.
Stayed 2 nights in Jan 2024
Response from M on Feb 15, 2024
Thank you for the amazing score. We hope to see you again.

8/10 Good

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from M on Feb 15, 2024
Thank you for the amazing score. We hope to see you again.

10/10 Excellent

Joanna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Near airport. Great stagg
Stayed 1 night in Feb 2024
Response from M on Feb 15, 2024
Thank you for the amazing score. We hope to see you again.

10/10 Excellent

Linda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is nowhere within walking distance to eat. The area has a lot of empty stores and homeless people around. There’s a limited restaurant in the hotel.
Stayed 1 night in Jan 2024
Response from M on Feb 9, 2024
Thank you for the feedback. We hope to see you again.

8/10 Good

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from M on Feb 9, 2024
Thank you for the amazing feedback. We hope to see you again.

10/10 Excellent

Guadalupe

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Na
Stayed 1 night in Feb 2024
Response from M on Feb 9, 2024
Thank you for the amazing feedback. We hope to see you again.

10/10 Excellent

Andrea, Saint Johns

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place. Great staff. They need to upgrade their TVs though.
Stayed 1 night in Jan 2024
Response from M on Jan 31, 2024
Thank you for the amazing score and feedback! We certainly have a refresh in our plans!

10/10 Excellent

Imani

Stayed 2 nights in Dec 2023
Response from M on Jan 31, 2024
Thank you for the amazing score! We hope to see you again!

8/10 Good

Kimberly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The courtyard Marriott was beautiful the facility was very clean, comfortable, and relaxing. However, knowing that crime was at an all time high reaonated in my mind every second. That was the most unsettling part of the trip.
Stayed 4 nights in Jan 2024
Response from M on Jan 28, 2024
Thank you for the amazing score! We hope to see you again!

10/10 Excellent

Latonya

Stayed 1 night in Jan 2024

10/10 Excellent

Jeanette

Stayed 1 night in Jan 2024

10/10 Excellent

Gerardo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from M on Jan 28, 2024
Thank you for the amazing score! We hope to see you again!

10/10 Excellent

Judy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed the night before me early morning flight from OAK. This hotel is very clean and quiet. They also offer FREE shuttle service starting at 4am. The driver was right on time and gave me a quick ride to my terminal. I will definitely stay here again!
Stayed 1 night in Jan 2024
Response from M on Jan 28, 2024
Thank you for the amazing score! We hope to see you again!

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from M on Jan 28, 2024
Thank you for the amazing score! We hope to see you again!

8/10 Good

Terry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient and safe.
Stayed 1 night in Dec 2023
Response from M on Jan 28, 2024
Thank you for the amazing score! We hope to see you again!

10/10 Excellent

Richard

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s Oakland neighborhood.
Stayed 1 night in Jan 2024
Response from M on Jan 28, 2024
Thank you for the amazing score! We hope to see you again!

10/10 Excellent

Steven

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very nice. The bistro was a nice easy place to catch dinner. The cook was super friendly. The Lyft to the airport was a bit late, but we made it in time.
Stayed 1 night in Jan 2024
Response from M on Jan 28, 2024
Thank you for the amazing score! We hope to see you again!

6/10 Okay

Anisa

Stayed 1 night in Dec 2023
Response from M on Jan 28, 2024
Thank you for the score! We hope to see you again!